The truck clearly had not been cleaned properly as I have experienced from other U-Haul locations. At other locations, I have received the trucks in excellent condition with everything visibly cleaned recently prior to me picking them up. The dashboard and front console of this truck was filthy with dirt and grime built up in the cup holders and near the radio. There were plastic bottles still have filled left in the door pockets. The back had a broke hanger and plastic left from the last person who rented. It smelled.Alkmini O.
Customer Reviews for Belford Motor Company
(Concessionnaire U-Haul dans le voisinage)
Pour nous contacter
Belford, NJ 07718
Services dans cet établissement :
- Lun - ven : 8h am à 5h pm
- Sam : 9h am à 5h pm
- Dim : fermé
Heures d'ouverture spéciales
- 5/31/2021: Fermé
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
easy pick up and return. Just need to make sure I am credited back as I did not use as many miles as anticipated and I see the larger charge on my account- other than that- great service!!BEVERLY G.
Le client n'a pas laissé de commentaire.KATHRYN O.
Le client n'a pas laissé de commentaire.RUSSELL H.
I did the self-return and never went inside or spoke to anyone at this drop off location.Jason G.
I live in toms River New Jersey and I was assigned a pick up location an hour away and now we're back to Toms River I think this is unnecessary it cost me gas miles and I had to pay someone to drive me there I'm really upset that U-Haul would do such a thing and the tire where the tires are in the van takes up so much space I was unable to to to transport all of my stuff I had to go buy or rent another van from a friend I'm very disappointed in U haul such a well-known company! Very disappointed I wish that they would return me some money for all the traveling it took two hours out of my busy dayLIDIA G.
Le client n'a pas laissé de commentaire.Kenneth B.
Le client n'a pas laissé de commentaire.Richard C.
Thank you for being so professionalRonald M.
Le client n'a pas laissé de commentaire.Philip M.
Le client n'a pas laissé de commentaire.MARK J.
Nothing for me! Everything went smoothly. Picking up van and dropping off was a breeze.Lorraine M.
Location is a little confusing to get to. Manager was excellent and helpful. Wish the fuel tanke was full at pickup.william C.
Le client n'a pas laissé de commentaire.James H.
Customer service excellent, availability, excellent, location excellent. One question, does U-haul rent the F250 truck?DAVID H.
John was awesome. He takes amazing care of the equipment and was an absolute pleasure to do business with. U-Haul is lucky to have such a good honest man representing them. Regards, Ryan CookeRYAN C.
Le client n'a pas laissé de commentaire.Peter P.
I dropped the truck off earlier than scheduled. Left the key and the contract in the Dropbox, my paperwork was processed and I received an email to that effect... very efficient and location is convenient for me. I spoke to a representative at the scheduling department and she was very helpful. Unfortunately I do not recall her name heriot I would definitely rent from U-Haul again.Lorne H.
Le client n'a pas laissé de commentaire.Edmundo D.
Personnel amicalMarvin G.
Issue I have is with central booking as the truck was at this location but had to drive 50 miles to get my trailer back to the area I picked up the truck. Wasting an hour of my time and costing me milesRonald J.
Great job - thank you for your help! They were extremely careful and considerate with our belongings and with the move.Rebecca W.
Le client n'a pas laissé de commentaire.Aileen M.
Le client n'a pas laissé de commentaire.robert B.
Le client n'a pas laissé de commentaire.Stephen W.
called uhaul costumer service to see if I could return the track at 5:30pm instead of 3:30pm, and operator told me it was ok and that he adjusted the time, at no point he disclosed any additional charges for the extra 2 hours, today I was charged a full day extra for those two hours, and I am asking to get those charges waived as I wasn't informed of it when on the phone. operator just told me there was no problem. thank you, PatrickPatrick K.
Quick check out was great, friendly and helpful folks in Belford location.Richard D.
Truck and ride was fine. Ended up being way more expensive than I anticipated. Tried speaking with customer service rep on the phone who was no help. Will not be using UHaul again in the future.Joseph U.
Easy in, easy out, friendly agents... BMC is great.Matthew H.
Painless process, friendly and attentive staff!Michael R.
Le client n'a pas laissé de commentaire.Daniel D.
Overall my experience was awful. I rented a Uhaul to moving into New York City from New Jersey and specifically went to a location out of the way because I was told that I could drop off the Uhaul in Manhattan it I took it from Belford. I was called in the middle of my moving time and told I could no longer drop off in Manhattan and would have to pick another location. Driving a Uhaul through NYC is a miserable process and having to do it twice after paying and inconveniencing ourselves to drop off in the city was incredibly frustrating after a long day of moving. We were promised extra mileage to cover the return drive, yet still charged an additional amount at drop-off as Uhaul continued to overcharge and underdeliver. I'm shocked Uhaul would be comfortable with taking advantage of its customers like this and will never use it again.Mark J.
Again clean the truck before renting it.Bob F.
Great service.ROBERT H.
Le client n'a pas laissé de commentaire.vinny A.
No worries about picking up the truck. It was ready as soon as BMC opened. The person was friendly and helpful. I had entered some data in the express check-in page. Smooth sailing.Edward M.
Great experience.Tom L.
There was no one available to speak to, and the key box wasn't easy to find. Considering it was pouring rain, it made the search even less pleasant.JOHN W.
Le client n'a pas laissé de commentaire.Sean R.
Le client n'a pas laissé de commentaire.Victoria C.
Le client n'a pas laissé de commentaire.Lisa M.
Le client n'a pas laissé de commentaire.Dawn K.
Le client n'a pas laissé de commentaire.Daniel D.
Le client n'a pas laissé de commentaire.John P.
Le client n'a pas laissé de commentaire.Mike K.
Truck was great and loved the experience on the website!!!Thomas B.
Le client n'a pas laissé de commentaire.greg F.
Le client n'a pas laissé de commentaire.kimberly F.
Le client n'a pas laissé de commentaire.SANDRA C.
Le client n'a pas laissé de commentaire.Stanley R.
Le client n'a pas laissé de commentaire.susan C.
Le client n'a pas laissé de commentaire.NJ B.
Le client n'a pas laissé de commentaire.kevin M.
Le client n'a pas laissé de commentaire.Peter B.
Le client n'a pas laissé de commentaire.Brian M.
Mileage was a little pricey.shelia R.
1. Truck should come with a full tank of gas and be returned with a full tank of gas. It is hard to estimate how much gas to put in when it is somewhere less than full.This is a real annoyance. 2. When I reserve a pickup location you should make sure the truck is there. Notifying me the night before that the pickup location is now different causes all sorts of problems. I was on a tight schedule, and you gave me a different pickup location which added an additional hour of travel for me...1/2 hr out and 1/2 hr back, instead of 5 minutes out & back.Dominick D.
My truck was not available at the time I reserved, then there was no rental agent at the facility. Customer service was very rude after they told me my 8am rental wasn't available and not helpful. I needed the truck at 8. I was forced to take a 9am reservation and didn't get it until 9:45 because there wasn't a U-Haul agent at the location we selected. I will not use U-Haul again. Terrible experience.Jenna D.
Le client n'a pas laissé de commentaire.barbara B.
Le client n'a pas laissé de commentaire.Arthur B.
Le client n'a pas laissé de commentaire.Mary M.
The gentleman I spoke to and dealt with was very friendly very helpful answered all my questions in a very professional and friendly manner. I would not hesitate at all to do business with you folks at this location again.Luis R.
Belford motor co was great to deal with. they processed my rental quickly and dealt with me in a friendly and professional way.Barry M.
Le client n'a pas laissé de commentaire.nils F.
People were amazing! Easy all the way from pickup to drop off. Uhaul site had to be absolute worst site I have ever used! Took at least 30 minutes! 4 locations near me with 10' truck. Clicked on 1st, put info, oops, sorry no truck. Did 3 times! Finally had a truck even though 1st screen said all had a 10' truck. I'm an IBM retiree. I know a bit about these things. Sad, very sad.Lorraine C.
Le client n'a pas laissé de commentaire.ellen D.
Le client n'a pas laissé de commentaire.Andres S.
Le client n'a pas laissé de commentaire.Renee F.
Just wondering why I was charged extra fee on returning the vehicle ?Lee B.
This was such an easy process. I reserved the truck over the phone and when I arrived to pick it up it took about 5 minutes and I was on the road. The staff were polite and knowledgeable. I'd do it again.nina F.
Friendly staff!Michael H.
Great team at BMC in Belford, NJ. I cancelled without issue the night before my rental was to take place because of a snow storm that was supposed to hit overnight. When I wok up and saw that the snow hadn't started I quickly re-reserved and was able to complete my move. Since I arrived early, the BMC team offered me a water or coffee while I waited. BMC is a nice addition to the neighborhood and a great place to rent a U-Haul. JimJames D.
Nothing the guy John was greatJOEY V.