Bobbi as this facility was absolutely AMAZING! Very helpful. Genuine. Amazing! Definitely will recommend this U-Haul facility! Cannot provide enough praise!!!
Sylvia R
Customer Reviews for Bemiss Rentals
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Excellent managers, staff and a can do attitude. Small and friendly with even after Hurricane Helena damaged their family's home. Super job!
James LI would note to others to be careful when exiting due to the bend in the road. I also had an issue with the app. I originally returned the rental 2130 on 20 Sep. My location was on, I scanned the 24/7 bar code, but it would not allow me to proceed to the next steps. I took a picture and video of returning the key into the drop box and only after the fact when trying to figure out why the app would not let me proceed was when the steps to complete appeared.
Victoria DWish it was easier to do online and wish they were open on monday
Joshua CThe equipment was decent, a few scratches on the truck it wouldn’t let me put on the app. That’s all
wiley rPersonell at this location very friendly and helpful, highly recommend them.
LARRY RThere was a misunderstanding at drop off that was completely my fault. I thought they were closed and dropped the trailer in a spot while I ran to fill the truck up with gas. When I came back, the trailer was gone. I thought it was stolen. Fortunately it was not, they were open and had moved the trailer. I apologized and explained I thought they were closed. I was then accused of breaking off the straps that secure the tires on the hauler which was not the case. I explained that it was that way when I picked it up and I have pictures with the date/time stamp on them. Although we cleaned all trash out of the truck, folded the blankets and swept out the back of the truck, I was charged a $45 cleaning fee.
Jessica FNothing everything was great
RICKIE Svery courteous and easy to work with.. Highly recommend this location.
LARRY RBobbie was extremely helpful and accommodating during this stressful move. The truck was very clean! I would highly recommend the Bemiss location for UHaul rental. Awesome customer service.
Mary LAll was well
Paul CBobbie, the Dealer has Always been professional and helpful in the 1 1/2 years my family and I have had the pleasure of using her business!
JOHN CEverything was well received, and schedule time in place for available pickup. Customer services was Great
Paul CEverything was great I would love too rent again from you guys
Charlotte BBobbie is so sweet . I love her
Shantell HI dropped the equipment off after hours and didn't pay attention to the location for cleanliness.
jamie bBobbi is always the best ..she makes it easy and treats me like Family..akways a good experience
Charles DInstead of doing business on the porch due business on the inside and have some paperwork for the rental of the uhaul.
Susan MWell I was returning the vehicle, the U-Haul app crashed several times and I never completed the return process. But I still got an email that said it was complete. I was unable to add pictures and finalize the process.
Jeffrey LIt was all very easy and the lady that helped us was sweet
Tara CGood customer service
Rosemary BNothing to improve!! Absolutely the BEST experience returning the U-Haul rental truck to Bemiss Rentals. Super professional, Friendly and Accommodating! This was my second time returning U-Haul truck to Bemiss Rentals and I highly recommend them!!!
Jennifer PEverything was great
John CNothing Needed
JOHN CShe met us at the door did everything outside. Which she said was because of her cat which was ok because I don't like cats.
Queen DBusiness hours said until 5:00PM. I arrived (alone) to turn in the trailer in pouring rain and nobody was here to assist. I could not move the trailer completely into a parking spot but did the best I could. It is in a safe spot with other trailers like it. I have had somewhat decent service previously with this business.
Michelle HMerci
Sharon MGood customer service 👍 Keep up the good work.
Barney TFix the car before you give to a costumer , be nice and polite to the costumer.
Seneck FStaff was great, vehicle ran well. Couldn't have asked for more.
Thomas NThey need more smaller one way trucks. I had to get a 26 foot truck, and I needed a 10 foot truck.
Richard HHands-down this is the best U-Haul location I have ever done business with five star rating!
Jorge PProcess was easy and the 1 time I needed help the lady on the phone was very nice and helpful. I would recommend for sure
Kyle BAmazing service
Ryan BWas charged a $100 cleaning fee to maybe vacuum a truck? Kind of ridiculous. Especially when it was dirty when I got it. I guess I should take photos next time.
Trisha OTrès sympathiques et professionnels. I have been using them for years now and never had a problem with their service ! Highly recommend
CAROLYN KNo improvements needed. I'd give Miss Bobbie 10-Stars on a 5-star rating system. Vehicles there waiting on me when I showed up to start the trip. Have used this location several times and most likely drove 45-miles more-than-needed roundtrip just to use this UHaul location. Had some concerns about having to make this trip but Miss Miss Bobbie made the concerns disappear during this transaction.
Charles LGreat customer service every time and very good equipment.
Paul KFix right stop light
madison dNothing needs improved. Everything was ready and on time with easy instructions!
Leonard SSome customers may have an issue with standing outside to conduct business. I personally did not. And the manager hooked the trailer up for me and was very courteous.
Tara PIt was a seamless process and the associate was helpful
Robert SStop charging for gas not used
Travis AIf someone pays for the roadside assistance, they shouldn’t have to still pay $415 to get help if something happens
Shauntavia HFriendly and professional. Trailer was ready as promised.
Robert HThe links for starting the reservation of a rental truck, could be extended to a little longer window to complete the check in process...
Lakiesha ROwner met me outside as soon as I pulled up and was very quick with the return.
Jordan UThe lady that works at this location is not friendly or courteous. We were also given a truck with the check engine light on and had to go back and exchange it. U-Haul app/ pick up process is also repetitive and not user friendly. Much room for improvement.
Stuart LWonderful customer service and treated great
Janene BStop nickeling and diming customers for unnecessary cleanup fees. You expect custom to provide professional truck detailing services when returning a vehicle.
Tremaine LNot a thing
DEBRA J