Customer Reviews for Bentonville U Storage
(U-Haul Neighborhood Dealer)

366 évaluations

3600 SW Regional Airport Blvd #10   Bentonville, AR 72712

(479) 802-4604

Heures

  • Mon–Fri
    De 8 h am à 6 h pm
  • Samedi
    De 8 h am à 4 h pm
  • Dimanche
    Fermé
Heures d'ouverture spéciales
  • 12/24/2022: 8h00 am à 12h00 pm
  • 12/26/2022: Fermé
  • 12/31/2022: 8h00 am à 12h00 pm
  • 1/1/2023: Fermé

Services dans cet établissement :

Pour nous contacter

(479) 802-4604

3600 SW Regional Airport Blvd #10
Bentonville, AR 72712

Services dans cet établissement :

Heures

  • Mon–Fri
    De 8 h am à 6 h pm
  • Samedi
    De 8 h am à 4 h pm
  • Dimanche
    Fermé
Heures d'ouverture spéciales
  • 12/24/2022: 8h00 am à 12h00 pm
  • 12/26/2022: Fermé
  • 12/31/2022: 8h00 am à 12h00 pm
  • 1/1/2023: Fermé
  • Inspection gratuite du remorquage
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

I thought you said we could drop it off any U-Haul location. My son knew the area and had business local to Rogers. The Rogers locations, first on list didn't exist anymore and the second was a large operation but appeared to be understaffed so they turned us away with some gobble gook about Bentonville already had it reserved so it had to get there. Instead of arguing that they couldn't since I was a day or so early, we just went to Bentonville.

Robert D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Danielle S. 
Évaluation :
2

The attendants at this location were great. They were curtious and answered all my questions, except they did not tell me that I needed to refill the truck with gas. I had other questions so maybe it slipped thier minds. Ultimately i should have read the 8 page contract in the office before i signed it, i guess. The truck smelled like cigarettes, which made me nauseous. An ozone treatment or even some charocal could help that which I feel is the bare minimum for the total cost of this 4 hour rental. I want to be clear that I have an issue with Uhaul's outrageous policy to overcharge people for small mistakes. I do not have any issues with the customer service representatives as they were really friendly and welcoming. I used about $8 worth of gas and was charged a disproportionate amount of money for this mishap. Out of principle I will not be recommending or using Uhaul again. I do understand offsetting the cost to refill the truck when there is a substantial amount of gas used, but it should be proportional to what was used. An additional $30 plus the used gas seems excessive when the refill amount was less than $10 or $20. I would gladly have paid for the gas used plus 20 % of the cost of that gas for the inconvenience.

Randi S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

kevin C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mallory L. 
Évaluation :
5

We just want to thank HARLEY for being an excellent attendant through the rental process. He is very thorough and makes sure his customers and happy, safe and asked if we had any questions. GREAT PLACE AND AMAZING EMPLOYEE!!

RONALD H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Justin W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BENIN J. 
Évaluation :
5

The young man behind the counter was lovely, fast and helpful. He deserves a raise!

Laura K. 
Évaluation :
1

I was not informed when I picked up the rental tuck that I need to take a picture to show at what time I returned the truck, I was just told to drop off the keys in the box in front of the office. I picked up the truck on Saturday morning and returned it on Saturday evening. When I called in the office regarding the charge for Sunday, I was told that 'its common sense' to take a picture when I returned. I regret taking the rental truck from UHAUL and going through a rude customer care service member at SW Regional Airport Blvd location. Please try and improve your return process when the location is closed.

SAMMANAMANCHI A. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Deborah G. 
Évaluation :
3

I got overcharged for the rental but after calling, they said it would be reversed. Just waiting to see if I'm fact it does get fixed in a timely manner.

Gary D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

LARRY L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Victor V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Karen S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brendan C. 
Évaluation :
5

This place is amazing!! Best service

Omar A. 
Évaluation :
5

The manager was incredible! Such great customer service!

JEremy P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Adam V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Miranda B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rajkymar M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rowland W. 
Évaluation :
5

I believe the young gentlemans' name at the counter was Chris. He was very helpful and friendly, Our truck and tow dolly were ready and he answered all questions and explained and showed us how to hook up and load our vehicle onto the tow dolly.

Lucie P. 
Évaluation :
5

After a long day of loading, driving, and unloading, this visit was like a breath of fresh air. Young man as the counter was helpful and friendly. Was late in the day on a Monday but you could not tell by his cheerful attitude.

Brian J. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

erik R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Russell R. 
Évaluation :
5

Chris Magness that dude needs a raise asap.

Omar A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jarrod S. 
Évaluation :
5

Chris was very helpful at pick-up

Terry B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Brian J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lee J. 
Évaluation :
5

Truck was extremely dirty inside and had a lot of sticky residue all of the floor board and console. The truck also needed new wiper blades. Overall though, the pick-up location was wonderful and the staff were super helpful and very kind.

Justin A. 
Évaluation :
5

Very efficient and quick. Truck was older but who really cares, it worked.

Fred H. 
Évaluation :
5

Everything was great.

Joshua B. 
Évaluation :
5

Great service. Friendly and professional.

Patrick H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sang N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Julie W. 
Évaluation :
3

I reserved a hand dolly and they didn't have one available when I arrived. Sent me to another dealer to get one! Very un-happy!

Harlos H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Devan M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Keesha and Aaron G. 
Évaluation :
5

Nothing.. perfect experience

nancy P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Heather K. 
Évaluation :
5

Always great service and accommodating to my needs.

MICHAEL A. 
Évaluation :
5

All was goid

Kevin R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Gregory B. 
Évaluation :
5

U Storage was easily the best place ive ever rented from and went out of thier way to make the process stress free, and it was needed!

Isaiah J. 
Évaluation :
5

Has an 8:00am reservation but wasn't able to get the truck until 9:00 because it had just arrived. The staff were great but just a little rushed.

Jayson M. 
Évaluation :
5

Terrible trailer. Take this one out of the fleet!!! The handle to lift the tongue was missing. Not cool. Once when opening the door, the latch got stuck up into the top of the trailer and I couldn't get it out. Thankfully I was still at home and was able to get a crowbar to get it unstuck. Then I had to take the crowbar with me out of fear it would happen again. The thing was just filthy. everything came out dirty and greasy. Terrible experience.

DAN D. 
Évaluation :
5

I have rented from this facility several times over the last year that we have been in Bentonville, AR and I have been exceptionally well pleased each time!!! Chris, the manager, has done a superb job of managing and has hired exceptional employees. This time Harley helped me and as he has been in the past, bent over backwards to make me feel welcome and went all out to help with my trailer rental. I have never and will never use anyone else as long as we are anywhere close to their facility. Thank you Harley, Cliff Rice

Clifford R. 
Évaluation :
2

Truck is clean, but its maintained in poor state. Gas was at 3/8 and I handed it over at 3/8. Still app charged me $12 for gas, I only drove 10 miles ( I'm not sure who wrote the logic to charge me $12 for 10 miles, kudos to the logic writer). App is another nightmare to use, it responds back very slowly when uploading images. It took 15 min to complete checkout. Since it's weekend I had to return it over app, I added a comment saying to call me as I'm not comfortable to be charged for gas. But I haven't received any call, I simply got a final receipt which included the gas price in it. When call the associate said since I returned it at low gas i was charged, then after I told him I had pics of the truck when I took it and when I returned it, he said its a system mistake and he is initiating a refund. Not sure what game is being played.

Mahesh P. 
Évaluation :
3

Returning the trailer seemed to go smoothly until several days later I got a phone call & email stating I had not returned the equipment. I had to call & get it straightened out, which I should not have had to do if it was checked in properly.

Polly P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ninna K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jack S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Chrissy H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Mike R. 
Évaluation :
1

This is second time I use this location. First time rented a trailer for one day. Returned it on time but it rented out again without being check it. My bill that was supposed to be $79 turned out to be $389. This time I rented a truck for less than 24 hours, put 13 mile on it. Returned it on time and my bill is $178 because it says I drove more than a 100 miles and kept it for several days. Something is definitely going on here. I called uhaul 1833 number and none can help and kept being put on hold for the next person. Spent 2 hours on the phone with no solution and no one to talk to

Sidi T. 
Évaluation :
5

Very old truck and difficult to drive. Scary!

Jarrett B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Irv K. 
Évaluation :
5

Perfect location. Very well run and operrated.

jeremyLBaker B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Susan S. 
Évaluation :
5

Nothing! Both agents I worked with (pick up and drop off) were professional, courteous and timely! Appreciated them greatly. Entire facility is new and clean. Very nice! And the U-Haul agents even have nice, high quality professional branded and collared shirts. May not matter to anyone but me, but it helps with the professional look!

Michelle W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Laura F. 
Évaluation :
5

AC in truck not top notch. 😀

John B. 
Évaluation :
5

Everyone was so helpful that I will definitely use this location when we move into our new home when it is ready.

Louis H. 
Évaluation :
5

Salesperson was highly professional.

Christopher H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

samuel M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Austin H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Steve H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Maureen P. 
Évaluation :
5

The original selected pickup site was Pawn USA. When it was time to pick up the U-Haul website said “no 5x8 trailers available” there. This happened the last time I rented U-Haul as well. And even though it states you get $50 if your reservation is not available there is some reason one never qualifies. The closest alternate place listed to pick up was THE SAME PLACE. Called Pawn USA and he was extremely apologetic and hooked me up with a location that really did have a 5x8 on site, Bentonville U Storage. Much appreciated his help but don't understand why the U-Haul website was so useless. Fortunately Bentonville U Storage was very polite, helpful, and quick to get me back on schedule asap. The counter person with the skateboard was top notch and would work with him again.

BARBARA W. 
Évaluation :
4

Extremely fast, friendly and professional service. Unfortunately the ramp of the rental truck was broken so it couldn't be used. Quickly and easily given another truck, but issue cost an hour of movers time.

James C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ken D. 
Évaluation :
5

The check in process was too much work. I'm not being paid to take pictures and inspect the truck.

Michael R. 
Évaluation :
5

We picked up supplies from this location prior to our move. Store has everything you need, it's clean and employee was very helpful. Picked up truck on a rainy day. Employee again super helpful. This location has been the most well equipped and honestly can not explain enough how helpful and friendly employees were.

Jill W. 
Évaluation :
5

Chris and Harley were amazing!

Aldo R. 
Évaluation :
5

Very nice folks. Bent over backwards too help me,

eddie D. 
Évaluation :
5

Very friendly

robert S. 
Évaluation :
1

I booked a 20 ft uhaul truck 2 weeks in advance of my move. It was scheduled for pickup on 7/30 at 8 am. I arrived at 8:15 and was informed that my uhaul would not be available until 11 and I “should have been contacted by the transportation department”. I wasn't informed or I would have made other plans since I had a team of people who drove over 2 hours to help me move. The guy at the desk was very unfriendly and basically told me I was out of luck until 11. Three other people came in while I was there (for an hour, because I refused to leave without a truck) and all of them had the same issues. I'm not sure what's going on at that location or if it was just today, but it sure didn't look good for the company. One of the men was sent there from Joplin because they didn't have the truck he had booked, then he got to Bentonville and they didn't have a truck either. Customer service is nonexistent. I had an estimated 24 min wait to speak to someone. Needless to say, I will not be using uhaul again nor will I ever refer them to anyone I know. It wouldn't have been as bad if the desk guy offered to comp something for my wasted time, but instead he was just a jerk and acted like I was an idiot. What's the point of booking in advance if the item isn't available??

Shea L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Steven A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ronald B. 
Évaluation :
1

Gas tank was not at 1/4 when I picked up the u haul. The truck couldn't go past 60 or it would wobble really hard! Very Poor.

Jesse R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Daniel W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ronald H. 
Évaluation :
5

Truck was very clean!! Ran great. No problems.

joann H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Robert L. 
Évaluation :
5

Not a thing. Excellent customer service and well supplied and clean.

Michael M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Briahna H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Narayana P. 
Évaluation :
5

Service agent was great. Helped ensure that we were 100 % ready to roll before we left the lot.

John M. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Shirley P. 
Évaluation :
4

Very convenient for this side of Bentonville. Employee was very kind and courteous. Tried the process through the ride share 24/7 which was a bit involved but all together not so bad.

Dylan P. 
Évaluation :
2

I contracted for a 10 ft truck & had to settle for a 16 ft truck..it was a Sunday & had to use on line service. There were other 10 ft trucks on the lot. Returned truck the next afternoon & attendant on duty was very helpful. On line service poor, otherwise, all good

Rhonda C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

George S. 
Évaluation :
5

Great kid on staff, took care of everything. Hooked up the trailer and pulled the truck around with AC on full. Awesome experience!!

Edward C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Barton T. 
Évaluation :
5

Keep doing what you are doing.

Cornelio A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Charlie F. 
Évaluation :
1

Traded in truck

Patrick S. 
Non les évaluations ont été soumises pour cet établissement.

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