Le client n'a pas laissé de commentaire.
Shawn V.
Customer Reviews for Bernthisel Self Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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No improvements needed. The guy who runs the rental location did an excellent job.
John S.Great and friendly service!
Aracelly C.They are usually blessed in Saturdays but they had no problem meeting us to pick up our equipment needed!
Seth O.I had trouble with the 24/7 on my device. I called the 800# and the woman was super helpful but it didn't work out. The guy Bernthisel was great and got me all set at pick-up and drop off!
Daniel F.The agent was very helpful. Very close to my home, but their inventory is slim. Just happened to have what I needed. Gave location AVERAGE rating simply because U-Haul is not their primary business. All my experiences with U-Haul have been very positive.
Martin R.Second time I have dropped here, large parking area, easy to drop truck and trailer. Mike was very helpful with drop off. I did use U-haul's electronic drop off, via text link from phone this time, super easy and fast.
Roger B.Personnel did not come out to help until it became very frustrating. Location said it opened at 9am and the doors were locked when we got there at 9:30am.
Daniel S.Appreciate them having what I needed to rent. It is a small shop and only one employee. If he is busy, you have to wait. Plan to return.
JEFFREY S.They don't carry the balls or connectors for the trailers. Bring those with you or you will visit the New O'Reillys like we did. All in all, great place to pick up a trailer.
Mindy L.I used the 24/7 pick-up (using the application). Truck was easy to find, application worked, I had not issues picking up the truck.
Adam S.location is good ,uhaul needs to streamline checkin process , at least for regular users
ed Q.1. An upfront guideline on how self checkout at a neighborhood store works. For a first timer, i was confused as to what are the next steps while I was waiting for approval. 2. Checkin on the app did not work. Had to use the browser to complete the process. The app went into a blank screen repeatedly.
Tony G.The Uhaul staff was friendly and helpful with connecting the 6x12 utility trailer to my truck and checking everything thing out for proper operation and safety. Great Job!!!
William M.Did contact less drop off.
Jason L.Better sound system, or a little more leg room!! Drew and Mike made it so freakin easy, already requested another truck for this weekend!
JASON G.Top notch no problems!! Great people to deal with!!
RANDY S.Very helpful
DONALD L.Small franchise operation in a body shop. Very knowledgeable and professional proprietor. Small equipment inventory but always able to obtain what I wanted when I wanted it. Easy access.
HOWARD R.No one was around during business hours to verify check-in.
Louis E.There was no appliance dolly even though I paid for it.
Mike J.Very good customer service
TAMMY K.Mike was very knowledgeable and helpful. I had screwed up my reservation and he took the time to fix it for me to make sure I had a truck when I needed it. A really nice guy.
Dawn S.Mike was super helpful and he provided excellent customer service. He went out of his way to help us.
Bruce B.Quick and easy pick up.
ROBERT M.This entire uhaul experience was AWFUL! I reserved a truck for Napoleon Ohio, less than one mile from where I was going. Only to get a call the day before that I was going to have to drive 45 mile one way to pick up a truck and be charged 0,99 per mile!! They did find one only 25 mile one way but it was $10 more being way larger than what was needed. I would not recommend u haul and I hope I don't have to use them again! What should have cost me around $40 cost me over $121 ! Outrageous and unhappy! I deserve a refund of the entire amount for all of the hassle!
Karen G.Dropped off after hours, super easy!
Anthony L.The only reason I gave this location 4 stars out of 5 is because the available parking spaces for the trucks require excellent backing skills. Not all drivers may have those. But it's so nice to have a location out near where we live, and the staff there is super helpful. I had GREAT difficulty with your mobile check-in and return, however. When asking for an alternate phone number (which you could have asked me at the time of reservation) there was no indication that it was going to be live called. I gave a number for a relative who was busy at the time and had to come up with another contact. The site should note that the agent is going to contact that person. The most problematic part seemed to be whenever it had to access my phone's camera to take pictures. It kept crashing and reloading the page, on both the mobile website and the app. I had to go all the way back to the beginning of the process. When returning the truck I got so frustrated -- it had already been half an hour, my young son was wandering around the parking lot, it was getting dark -- that I just gave up and threw the key into the dropbox and left. Luckily I called the business owner the next day and he said he would wave the fee for having an agent check out the return. I really hope you can resolve those issues. Otherwise this would have been a very easy process. The stickers on the truck (lift gate, console, etc.) are very helpful with directions on how to use it. That was much appreciated.
Rebecca C.Make the mounting and dismounting of the trailer less strenuous. Having to manually lift the tongue on and off the tow vehicle is extremely difficult for a 71 year old man and even worse for any woman!
David B.Nothing! Mike was very thorough. He connected the trailer and explained all saftey points.
Gary M.Dropped off after hours, wasn't much clarity as to where to put the keys and park the truck. Not bad overall.
Aaron M.Convenient location. We liked the no contact equipment delivery..
Caytlin S.Great exoerience
Tim G.Used text drop off option after hours
Timothy E.Super friendly and helpful, Bernthisel will be my first call from now on. Thanks again
RICHARD W.Courteous service. Trailer was ready and clean.
AL F.Rien
Gregory S.Excellent service à la clientèle. Friendly, expert, efficient
David S.Why is there only one truck available, at most locations.. I live in a rural community and wanted a 15 ft truck. Called 3 surrounding community's and none available. The one in Maumee, the phone rang busy, for two days trying, I even tried on line to locate one. I didn't want to travel 20 miles to pick it up. Had to settle for a 20 ft, because that was my only choice for 4 locations.
Mark S.All I did was drop the truck off and put the keys in the drop box. The place looked nice and I am sure the staff is friendly.
Scott W.Owner was friendly and helpful. He gave great recommendation on using a different size ball hitch the I had. It made a huge difference in use of the car hauler. Thanks
Kurt G.excellent.
Daniel L.All went as planned. Received good customer service
JEFF S.