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Michael H
Customer Reviews for Bernthisel Self Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Excellent service à la clientèle
Diana MEmployee actually counted the blankets and that's when we discovered that we only had 30. Most were not in bags, but were loose. I should have counted before I left the Hamilton location, but again, we were on a tight schedule.
Ken WThis UHaul pickup location was amazing! I received a call the night before verifying all of the rental information. The gentleman I spoke with said they would be closed on Saturday, but if we had any problems or issues he would come out and help! There was a small mattress that was left in the truck from a previous renter. Called this location again to let them know of the issue and was told he would work with the field manager to get this fixed. Excellent customer service!!
Jill BBefore just filling up the gas tank we thought we had filled per ridiculous guidelines (on rental sheet., please let us know and we can correct. We thought we were doing the right thing, and got gouged $$$$ for about 5 gallons. Not right.
James BI've been charged a lot more than I was supposed to for renting a UHaul and plan to call the company on Monday to sort it out. I have in total 2 charges for my UHaul totaling $124.10. The first charge is on 11/24 at 1:39PM for $75.92. The last charge is from 7:39am for $48,18 that was charged today (11/25) even though I moved yesterday? My understanding was that the $48,18 was all that I owed given it calculated the mileage and the cost of the truck, so I'm unsure where this $75,92 charge is coming from. If this is corrected to the proper amount I'm willing to adjust these reviews but I'm not pleased as of right now. Would not recommend to a friend.
Nicole LNo improvements needed. The guy who runs the rental location did an excellent job.
John SGreat and friendly service!
Aracelly CThey are usually blessed in Saturdays but they had no problem meeting us to pick up our equipment needed!
Seth OI had trouble with the 24/7 on my device. I called the 800# and the woman was super helpful but it didn't work out. The guy Bernthisel was great and got me all set at pick-up and drop off!
Daniel FThe agent was very helpful. Very close to my home, but their inventory is slim. Just happened to have what I needed. Gave location AVERAGE rating simply because U-Haul is not their primary business. All my experiences with U-Haul have been very positive.
Martin RSecond time I have dropped here, large parking area, easy to drop truck and trailer. Mike was very helpful with drop off. I did use U-haul's electronic drop off, via text link from phone this time, super easy and fast.
Roger BPersonnel did not come out to help until it became very frustrating. Location said it opened at 9am and the doors were locked when we got there at 9:30am.
Daniel SAppreciate them having what I needed to rent. It is a small shop and only one employee. If he is busy, you have to wait. Plan to return.
JEFFREY SThey don't carry the balls or connectors for the trailers. Bring those with you or you will visit the New O'Reillys like we did. All in all, great place to pick up a trailer.
Mindy LI used the 24/7 pick-up (using the application). Truck was easy to find, application worked, I had not issues picking up the truck.
Adam Slocation is good ,uhaul needs to streamline checkin process , at least for regular users
ed q1. An upfront guideline on how self checkout at a neighborhood store works. For a first timer, i was confused as to what are the next steps while I was waiting for approval. 2. Checkin on the app did not work. Had to use the browser to complete the process. The app went into a blank screen repeatedly.
Tony GThe Uhaul staff was friendly and helpful with connecting the 6x12 utility trailer to my truck and checking everything thing out for proper operation and safety. Great Job!!!
William MDid contact less drop off.
Jason LBetter sound system, or a little more leg room!! Drew and Mike made it so freakin easy, already requested another truck for this weekend!
JASON GTop notch no problems!! Great people to deal with!!
RANDY SVery helpful
DONALD LSmall franchise operation in a body shop. Very knowledgeable and professional proprietor. Small equipment inventory but always able to obtain what I wanted when I wanted it. Easy access.
HOWARD RNo one was around during business hours to verify check-in.
Louis EThere was no appliance dolly even though I paid for it.
Mike JVery good customer service
TAMMY KMike was very knowledgeable and helpful. I had screwed up my reservation and he took the time to fix it for me to make sure I had a truck when I needed it. A really nice guy.
Dawn SMike was super helpful and he provided excellent customer service. He went out of his way to help us.
Bruce BQuick and easy pick up.
ROBERT MThis entire uhaul experience was AWFUL! I reserved a truck for Napoleon Ohio, less than one mile from where I was going. Only to get a call the day before that I was going to have to drive 45 mile one way to pick up a truck and be charged 0,99 per mile!! They did find one only 25 mile one way but it was $10 more being way larger than what was needed. I would not recommend u haul and I hope I don't have to use them again! What should have cost me around $40 cost me over $121 ! Outrageous and unhappy! I deserve a refund of the entire amount for all of the hassle!
Karen GDropped off after hours, super easy!
Anthony LThe only reason I gave this location 4 stars out of 5 is because the available parking spaces for the trucks require excellent backing skills. Not all drivers may have those. But it's so nice to have a location out near where we live, and the staff there is super helpful. I had GREAT difficulty with your mobile check-in and return, however. When asking for an alternate phone number (which you could have asked me at the time of reservation) there was no indication that it was going to be live called. I gave a number for a relative who was busy at the time and had to come up with another contact. The site should note that the agent is going to contact that person. The most problematic part seemed to be whenever it had to access my phone's camera to take pictures. It kept crashing and reloading the page, on both the mobile website and the app. I had to go all the way back to the beginning of the process. When returning the truck I got so frustrated -- it had already been half an hour, my young son was wandering around the parking lot, it was getting dark -- that I just gave up and threw the key into the dropbox and left. Luckily I called the business owner the next day and he said he would wave the fee for having an agent check out the return. I really hope you can resolve those issues. Otherwise this would have been a very easy process. The stickers on the truck (lift gate, console, etc.) are very helpful with directions on how to use it. That was much appreciated.
Rebecca CMake the mounting and dismounting of the trailer less strenuous. Having to manually lift the tongue on and off the tow vehicle is extremely difficult for a 71 year old man and even worse for any woman!
David BNothing! Mike was very thorough. He connected the trailer and explained all saftey points.
Gary MDropped off after hours, wasn't much clarity as to where to put the keys and park the truck. Not bad overall.
Aaron MConvenient location. We liked the no contact equipment delivery..
Caytlin SGreat exoerience
Tim GUsed text drop off option after hours
Timothy ESuper friendly and helpful, Bernthisel will be my first call from now on. Thanks again
RICHARD WCourteous service. Trailer was ready and clean.
AL FRien
Gregory S