Had to come to this location because other location that I reserved can at did not have the van. So this location was not expecting me, and the other store sent me over. But, couldn't find keys to the van, and then I had to jump start the Uhaul with my personal van to use it. I'll probably look to a different company next time I need a moving truck.Brian S.
Customer Reviews for BHA Resale Store
(U-Haul Neighborhood Dealer)
Pour nous contacter
Madison, WI 53704
Services dans cet établissement :
- Tue–SatDe 10 h am à 6 h pm
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher
Le client n'a pas laissé de commentaire.charles H.
Le client n'a pas laissé de commentaire.Margo C.
Le client n'a pas laissé de commentaire.Joseph A.
Le client n'a pas laissé de commentaire.Timothy P.
The staff person was very helpful and answered all of our questions. It was an easy and smooth process!Tina A.
Le client n'a pas laissé de commentaire.Robert K.
Le client n'a pas laissé de commentaire.Kelly H.
Le client n'a pas laissé de commentaire.HIEDI L.
Great customer service & experience!!!! Both service agents were friendly and knowledgeable about their U-Haul service!!! I would DEFINITELY RECOMMEND THIS PLACE!!!!Jeanne M.
How about uhaul not charging me for a couple miles over when I returned the U-Haul at a full tank and when I picked it up, it was at 5/8. What a ripoff.Levi S.
The staff was helpful and friendly and I had a great experience with themDana R.
Le client n'a pas laissé de commentaire.Thomas M.
Le client n'a pas laissé de commentaire.Robert F.
Le client n'a pas laissé de commentaire.pius A.
Online pickup did not work. I was scheduled to pick up at 8am with the drop box but was unable to pick up my rental until after 10am. Would have been a much smoother day had I been able to pick up my rental on time at 8am.Riley A.
Le client n'a pas laissé de commentaire.Timothy L.
Le client n'a pas laissé de commentaire.LAKOSS U.
Great service easy drop offBen C.
The cab floor and the entire trailer floor part of the truck was covered in dried mud. Pretty ridiculous. But what am I supposed to do? Clean off dried mud when I'm moving from state to state with a time crunch? Nah, not worth it at that point. Just super disappointing.Nathan M.
Thanksmad city E.
Le client n'a pas laissé de commentaire.Joseph M.
So, I'm going to point out some charges I was charged. I had about $150 of extra fees on my order. Reviewing the contract I came to find these charges are valid. However, I'm disappointed that my order was changed to a 24/7 pickup order without my requesting it. I was under the impression I was going to be interacting with a human when picking up my vehicle. As a first time renter of a U-Haul I had a few questions a human could have answered. I wasn't giving that chance as my order was changed without my knowledge. This resulted in me not knowing g fuel stipulations. Now, I'm not here to complain about charges as I could have read the contract and been aware of these possible fees. I'm here to let you know I would have appreciated keeping me order as a normal pick up and not a 24/7 pick up as I was expecting to interface with someone as this was my first time renting a u-haul and wanted to be sure I was doing everything right. Turns out I didn't. Not to mention the process of doing the virtual pick up was something I did not want to deal with and was tedious. I had an extremely poor experience with this process and on top of everything I had a very large extra fee that I possibly could have avoided if I had talked to a human on the day I rented. I'm thinking about taking my review to twitter or google as I wish to spare others from what I went through. Had I known what I was getting myself into I would have rented elsewhere.Mykhailo N.
Le client n'a pas laissé de commentaire.Kip K.
Le client n'a pas laissé de commentaire.Zeke B.
That was great 👍Julius B.
We were told one location on our confirmation and when we arrived at our pickup time, no one was there. So we called the number on the door and were told that we had to go to a completely different location to pick up the truck.Kailey C.
Le client n'a pas laissé de commentaire.Aaron C.
I was very satisfied with the service and information at the rental location. It friendly and helpful. Thank you for your help on the rental on short notice without a reservation.Genoveva L.
I'm rating a poor because I was charged 187 extra miles that never happened. I am waiting on a response from uhaul.ron H.
Le client n'a pas laissé de commentaire.Michael H.
Le client n'a pas laissé de commentaire.David N.
Le client n'a pas laissé de commentaire.RAOUL E.
Le client n'a pas laissé de commentaire.Sarah B.
Open on time.aiden S.
Le client n'a pas laissé de commentaire.KRISTI M.
Le client n'a pas laissé de commentaire.Gilbert L.
Le client n'a pas laissé de commentaire.FEBRIADY B.
Le client n'a pas laissé de commentaire.Courtney B.
Le client n'a pas laissé de commentaire.Dimitri V.
All was great.Raymond M.
This is an antique store that rents a few trailers. They do not hook/unhook.Garth S.
Le client n'a pas laissé de commentaire.Lisa S.
Super easy check out process at this location!Martine D.
The person that helped was very nice but the appearance of the location and the office where the rental paperwork was done made me worry as to whether this was a legit transaction or not. Sorry but it was not the most professional in appearance.KEVIN K.
Not the locations issue it drives me crazy that Uhaul ALWAYS gives me a truck with almost no gas and says bring it back with the same amount. This is a terrible policy. Give people the truck with a full tank and charge them if it's not full when they return it and actually go fill it up for the next person.nathan G.
I was charged for gas after I had filled it to where it was supposed to be. They didn't walk out and confirm it with me when I returned it and now I got charged $69 for something that I did correctly. Not happy at all.Cory E.
Le client n'a pas laissé de commentaire.Jennifer S.
The office could be a bit cleaner and the individual who helped us did not really know what they were doing, but they were friendly and the process was fairly stress-free for being an otherwise stressful day. I would rent from this location again.Sloan T.
I paid for 2 dollies and did not receive them on the U-Haul. I spent over an hour on New Year's Day try to contact and find an open U-Haul store so that I could get two dollies that were supposed to be on there. I had to go to an open U-Haul store and pay for them again.Coral W.
I picked up and dropped off outside of business hours. Checking in was easy but once I found the truck I ordered it was stuck in the snow. I had to scrape it off and had trouble getting it out of the snow. This was three days after the snow storm so this should've been taken care of by then. The area was not salted and was very icy. I didn't think to check for the equipment I ordered with it as I was so focused on the fact that I was now 45 minutes behind. None of the dolly's that I paid for were with the truck. When returning the truck (after hours) I made a note of this and disagreed with the charges as directed. I still got charged for the dolly's. Normally love Uhaul, and will still use it, just never from this location.Hannah B.
Office was not accessible, clean or professional. Person did not help me check tail lights (until I asked) nor offer any safety instructions. I will avoid this location in the futureMichael M.
Le client n'a pas laissé de commentaire.PATRICK M.
Le client n'a pas laissé de commentaire.Robert B.
Le client n'a pas laissé de commentaire.Lyndsey S.
Le client n'a pas laissé de commentaire.Lue X.
Provide correct business information.Brendetta M.
Le client n'a pas laissé de commentaire.laura O.
Le client n'a pas laissé de commentaire.jimoh S.
This really was not the drop off location we had requested. It was about 20 miles out of the way from our requested location and we were charged extra for putting extra miles on the U-Haul.Austin N.
Le client n'a pas laissé de commentaire.Scott D.
Le client n'a pas laissé de commentaire.James A.
Le client n'a pas laissé de commentaire.Michael H.
Le client n'a pas laissé de commentaire.William A.
Le client n'a pas laissé de commentaire.Yelonda J.
Le client n'a pas laissé de commentaire.James S.
Le client n'a pas laissé de commentaire.James W.
My experience has nothing to do with BHA resale. My DISPLEASURE is with U-Haul. Whenever you make a reservation, it's merely a suggestion. I got called 2 days before my rental (reservation made over a month before!!) and was told my truck was to be picked up 80 miles away....yes, 80 miles away. I refused as this is absurd to make me go 80 miles, pick up a truck, drive 80 miles back to where I had originally scheduled to pick up the truck. Uhaul refused to have one of their employees drive the truck to where I had reserved it. After much complaining on my end and multiple phone calls, a truck magically appeared in the city where I wanted it. Uhaul is a TERRIBLE company and the only reason why it's still in business is there aren't many other choices. I will avoid Uhaul at ALL costss.David C.
The location is nothing like the other locations near by, no experience to help hook up, no equipment if needed for lights.rick S.
Le client n'a pas laissé de commentaire.Fred H.
I ordered a 17' truck 2 months in advance but the only truck available on the day of pick up was a 10' truck. This was extremely upsetting as it caused me to have to pay extra fees in order to move my place with a smaller truck.Travis R.
Le client n'a pas laissé de commentaire.Mahmoud H.
It was a resale shop/uhaul. There was no signage outside the store to indicate it was a uhaul. The uhaul I wanted to originally use was closed on a Saturday?! I have always used uhaul but this experience was bad.victor F.
I accidentally left the cab lights onJacob K.
Friendly but slow service!! Took 20 min to check in and 30 min to return.. no linewilliam C.
You could check the truck to make sure the wiring works for trailers before you give it to a customer who loads it only to find out the wiring does not work and a trailer cannot be attached!!!! This was incredibly frustrating!Chad C.
The trailer was parked in an icy area. The owner of the Uhaul dealership told me to hook up the trailer while he finished the paperwork. I went out and fell on the ice. Also when left and got down the road I found that the tire was very low so I had to go our of my way to inflate it. Not very good experience.BRYAN S.
The place wasn't even open at 10am. We waited until about 10:13 for someone to show up and open the store. Then, the person working didn't even know there was a uhaul being picked up today. I did the express check in but it still took forever for them to get us checked in and on the road. We were also told they didn't have a utility cart that we requested and needed for our move. Then we found out they didn't have the 12 moving blankets we requested as well. Then before leaving they had to go clean out the back of our truck cuz it was dirty and full of leaves! It was a terrible experience and I don't recommend having them as a dealer.Rebecca B.
Le client n'a pas laissé de commentaire.Don T.
dont send me from one location to another without sending me an email or a text.Dirk M.
Le client n'a pas laissé de commentaire.Jason K.
they were confused and lacking in the added items I had requested.James L.
Le client n'a pas laissé de commentaire.Sourav B.
The BHA Resale Store was very helpful. However, I had an issue with the overall U-Haul experience before I got there. I had reserved a trailer and hitch online to be picked up at 9am at a location near my furniture pick-up. The reservation was accepted and I made arrangements with others (e.g., movers, etc.) based on this location. The pickup location was then later moved to a location several miles away due to the lack of one-way trailers at the original location (I was surprised by this, as the location was accepted for my one-way reservation online). I then proceeded to the new location and found that it did not open until 10am, so not only did I need to drive an additional 15 minutes farther each way, I needed to wait around for an hour, hoping that someone would show up. The BHA Resale Store was very helpful, but did not have information about me needing a hitch. They don't sell those there. So after my additional driving around and then waiting an hour for the place to open, I still didn't have what I needed from the U-Haul reservation I made online. I finally got a hitch and then the trailer from BHA Resale, although it was an two hours later than it should have been This had a domino effect as we had several people in different locations waiting around for me to show up with the trailer. BHA was great during this experience. My issue is with U-Haul overall and the non-integrated website. Ridiculous for a national company.Kenneth J.
Le client n'a pas laissé de commentaire.Luiz Felipe F.
Le client n'a pas laissé de commentaire.Jason F.
Gentleman was rude when he called to confirm my reservation. He did his best to talk me into finding another location because he didn't want to rent me a trailer. The trailer itself had issues with its lights on pickup. I would not recommend this location.Paul W.
Le client n'a pas laissé de commentaire.Amy G.
The lady working at this location is just wonderful,!!!cathy W.
Have the original location and time I "reserved" available. The owner of the business at the pickup location was 15 minutes late, yet we were charged with the original pickup time. He also didn't seem to know what he was doing and was not helpful in letting us know where our drop off location was. He told me I had to look it up myself and didn't tell us it had to be within 24hrs. We were told anytime the next day. When your website and emails state multiple times that there is a reservation but it isn't really that is misleading at best.Eric F.
Really liked personal friendly experience. Great to talk to real person and not an App. The truck had a broken dome light and wasn't very clean inside, but didn't expect much.LAURA W.
Le client n'a pas laissé de commentaire.Nicholas Z.
This location is a junk resale store that is cluttered and filthy. The office where you sign in and check out is in the back, secluded, cluttered, filthy and creepy. The guy was nice, but the place is awful. Also, my hitch did not come with a ball ( I didn't know I had to purchase it separately, no one told me that). This location had no balls. I called customer service and ended up being connected with some woman in Arizona. She was extremely rude when I told her I needed a ball brought to me. She said "Well, that's not gonna happen! You can leave a msg with the manager of another store". Arrrggghhh. Horrible predicament.cathryn J.
Easy, efficient pick up and return.Jeff S.
Le client n'a pas laissé de commentaire.Tom D.
Le client n'a pas laissé de commentaire.T Nathan B.
We made a reservation for a 20' truck and selected a pick up time of 9:00 AM at a U-Haul location one block from our home. When purchasing moving boxes at said location, we spoke with a customer service representative who informed us that they did not have lot space for 20' truck. When we finally did get our confirmation, we were told to pick up our truck at a location on the complete other side of town. Furthermore, the location that we were confirmed to pick up did not open until 10:00 AM, so they were not able to accommodate our original reservation. When we went to pick it up, the employee was 10 minutes late, so we ended up leaving the lot with our truck at 10:45 AM, which is an hour and 45 minutes later than the time we had desired.Christopher F.
Le client n'a pas laissé de commentaire.Daniel J.
Le client n'a pas laissé de commentaire.Jeffrey O.
Le client n'a pas laissé de commentaire.Lindsey K.
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