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Customer Reviews for Bidwell Self Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Poor costumers service very rude employees at the counter never recommending it to anyone else and would never rent U-Hal
Abdulsediq SWe wanted to rent a truck in Paradise, CA, but had to pick it up in Chico. We were apparently not given enough mileage allowance to make the trip to Paradise and then to our Destination so were charged extra miles. That doesn't seem fair.
Steve DNada
Bob JHow to access office and personnel needs to be clearer. But service was great.
William LThe U-Haul provider made it quick and easy to get on the road. The particular truck, however, had a sticky interior on the driving wheel and the console area.
Paulo EI wish I had seen that the fuel level was only at 2/3rds before driving away. Ended up putting in 24 gallons to go 175 miles. This location should do a better job reading fuel gages.
Steve KIt's kind of hard to find the front door. Maybe a little sandwich board sign would be helpful.
Tracy CVictor and Chuck are a couple of great guys. They are always friendly and helpful when we rent from Bidwell Storage.
Elizabeth ADrop off was great too. These small business owners do well, but online booking is horrific. Unless I'm properly compensated for my inconvenience, I'm going elsewhere for future rentals.
Eric WThis place was sketchy. The lock box wasn't even locked, you had to put the key in an unlocked mailbox that anyone could open. There was a homeless man nearby that was watching us and when we walked away he opened the lock box and attempted to take the key. I then attempted to call uhaul and tell them what was going on, explaining that I didn't want to be charged extra in case the man took the key and Uhaul did not reassure me that I wouldn't be charged in the case that the man took the key. We then went inside of the storage unit and told them that their lockbox was not locked and they didn't care about it. We also told them about the man outside and they did try to get him out.
Rebecca CI am very satisfied with the service I received at Bidwell Storage and U-Haul. The employees there were very pleasant.
Elizabeth AThe fact that you had no ramps made it extremely difficult to load and unload the truck. The staff was very, very professional and friendly. The likelihood of me renting another truck is not likely. Unless of course you can furnish ramps.
JOYCE HEasy drop off
David DNo clear area to park the truck.
THOMAS SSuper smooth and friendly. Nice people, it was quick and easy.
Seth WHave more car towing dollies available. We reserved a drive on one but asked if they would let us know if the other kind (where the 2 wheels are on the ground) was available. Instead of just letting us know and not automatically changing our reservation they switched it and said we needed to drive an hour away to pick it up. There was no way we could do that as the next morning we were moving 9 hours away at 8 am and we still had the rest of our house to pack. Luckily a very awesome rep named Brittney got us the dolly we originally requested at the spot we requested! Great customer service! Everyone said they were short on car towing equipment so maybe having more of that would be helpful.
Thais MThe location was very hard to find and not easily seen from the road. Proper signage on the street would help. Wasted an hour of time just trying to find the place
Dave BNone of the add-ons I ordered were ready at pickup. I ordered a dozen furniture pads, a dolly, and an appliance dolly, none of them were in the truck at pickup (picked up early during off-hours using ride-share) so I had to return to the business a few hours later.
Matthew CEmployees we're talking and complaining about their boss I assume. Saying things like they shouldn't be micromanaged and that their boss is always unhappy with how they do things. Just an inappropriate conversation that I felt should not have happened in front of customers. Small little office with three employees in it and the two men we're very unprofessional. The third employee was a lady who seems to be training for the job. She was sweet and did her job but the two men were very unprofessional.
Sheena DEverything was perfect
Stacey RGreat service.
Cameron RThe battery went dead after using the inside cargo light for an hour while loading. Had to wait more than an hour for a jump. The driver seat belt was hard to latch; it needed adjustment or replacing.
Donald AVery rude and disrespectful I left more gas than what I picked it up and they felt that they could still charge me. I would never recommend this location
Jodie MWindshield wiper fluid was empty and windshield dirty
Lynn DSo hard to find!!!!!! And then got charged another day, because we were driving around trying to find the place.
Denise MY'all gave me a busted up truck with a check engine light on, that pulled to the right and rattled like crazy. Worst experience ever and I'll NEVER recommend uhaul to anyone. Shop elsewhere people.
Zachary BGentleman working the counter was beyond helpful and so very willing to help me correct the pick up locations error. He went above and beyond and I felt confident leaving him to take care of things for me. I had to leave before he was done transferring my rental into his location beause I was taking a bus back home.
alicia cThey had a really hard time doing simple data entry
Casey HFirst van they gave me the wiper/light lever fell off. Order was for 2 days. Brought it back 1 day early, but didn't get any off the bill because I took it out at 9am on Thursday and returned it at 11 am on Friday..
Deborah GAll was GOOD
TAWNJA PU-Haul wasn't available at the location near me and I don't have a car. That made it very difficult for me to have access to the U-Haul
Shelby CI had a terrible time trying to rent a uhaul on 7/27/22in the afternoon. It took me almost 2hrs for the system to accept my payment. If it wasn't for the employee that helped me I would have left. He was so professional, patient, and dedicated to work as hard as he could to figure out the situation I was having. He was amazing, and I am so extremely grateful for all his help!! I will be recommending this place to everyone! He went way above and beyond! Thank you for having such a great employee:)
rosie vGot charged for pads and a dollie that were already opened in truck. I sent an email explaining this to uhaul asking for adjustment to invoice to date I have no response or credit
Patrick CThe internet was slow, but other than that it was a great experience.
Jimmie BThe front desk person was friendly and knowledgeable and efficient at processing the rental.
Gabby KOwner went out of his way to help me on his day off.
Matthew CDrop off was equivalent to putting the keys in a slot - the worker was in the office and was interested in just the keys. He did not leave the office to look at the truck or to verify the blankets were returned. I also did not receive any "sign off" that I had returned the truck. This was NOT BAD but, as I said, the same as just dropping the keys in a slot in the door.
Donald LEverything was great, management incredible!!
lora sFront headlight was out but I was t told.
Kristin PThe only issue was the size of the lot. Not much you can do to fix that
Joel WThank you Julio.
Raymond MThey did not have the dolly I had requested. They were helpful to make sure I wasn't charged for it, but when I had expected it to help with my move it was really disappointing it was not available.
Marylisa WGood People.
GUILLERMO BThe truck's engine cover came off and it ran poorly! The agent gave me no papers and could not pull up my order.
Daryle HThe service we received from Landon was wonderful. He knew what he was doing and was very friendly.
Tamara MAucun
MICHAEL MGood experience, excellent customer service.
joeseph mWhen we went in the store to pick up the truck, the office smelled like pot. I took the truck home to load and when I opened it up, it reeked of pot!!! The odor was pungent. I called the store to see about getting a different truck. No answer so I left a message. I left the truck open for a few hours, sprayed air freshener, and after not getting a call back I needed to start loading. I had a 3 hour drive and the smell was even in the cab. I had a really bad headache. When I got to Petaluma to unload my wife could smell the pot as soon as we opened the door. The last item to remove from the truck was the mattress, which now smelled like pot!
Eric JPrevious customer was hours late in returning equipment and there was mud everywhere. The man who waited on me did his best to clean it up. I was not able to do the check out on my mobile due to bad connection issues but the gentleman had me out and on the road in no time once the truck was returned. Way better And faster service at this uhaul location than At the location I rented one 18 months ago.
SUZANNE WKeep on providing great 5 Star service Thank you will come again to rent A
MITCHELL WLock boxes for after hours return was not set up correctly. There was no lock for my box to return my key. Customer service was useless and rude and unhelpful. Very stressful experience
Lenelle JI received a text message to drop off at another location. Drove an extra 12 miles out of my way and the new location is not anywhere to be found. So, back 12 miles to the original location and drop it off. Messages for the next week saying I had not dropped off dolly. Little irritating....
Sandy DGreat experience and best cost & flexibility. Provided exactly what we needed on a short notice move. Very helpful staff.
LEE BThe Dropbox location needs to be more secure.
COREY JThe fuel level was under quarter tank when taken and was returned at same level. The confusion on your side may be because the truck reserved was not available so they had to switch contract to another truck. Fuel level of other truck was on paper. So please remove fuel related charges and refund them promptly.
JAI KJulio and his team were so attentive and helpful. Thankful for the forklift & the streamline process to rent a truck. Such a great team to work with. Thank you Julio and Michael!
LIANA RI was charged for an extra hour after i returned the truck.
Aron KThanks will use again!
SHARON T