They hooked up my trailer after a ten-minute wait and then had to unhook it because it was the wrong trailer. I was directed to the wrong pick up location initially in Sacramento
Robert T.
Customer Reviews for Big Al's Furniture
(Concessionnaire U-Haul dans le voisinage)
Testimonials From Recent Customers
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Make sure that the online reservation system sends customers to the right address. Our reservation sent us to another U-Haul location in West Sacramento and they had to give us the correct address. This would have been a big problem if we had been any more rushed for time!
ALAN P.The furniture store owners who run this location are beyond unprofessional. My trailer pick up time was between 5:15 and 5:30pm. That is the time I agreed on in the U-Haul contract. I received a notification from this location at 3:56 that my pick up time was adjusted to 4:30. I received a messily 34 min notice that my pick up time had been adjusted. I called to confirm the pick up time was now 4:30, the owner of the furniture store lucky empathy for the inconvenience they had caused me. They had the whole day to reach out and change the pick up time or to notify me of the changes via text. All in all, I will not rent from this location in the future.
Chad V.There was no drop box for the keys (deposited in the mailbox slot at the front instead). It is posted as opened until 6, but arriving before this, the location was already closed and did not answer the phone.
KEVIN G.I would like to say categorizing people into one group because of their skin shade or race is highly inappropriate and it didn't mess up what was going on with the guy associate but an older lady associate happened to ask are we all together specifically all black people in line present. Do better please!
DEVANAY H.Customer service the duo team was wonderful
SHANAE M.James was a major help
Griffin S.Have the truck elsewhere than in the middle of a tightly packed row of other trucks. For U-Haul in general, the remote truck share experience doesn't have a fuel refill calculator, so I had to guess
Karl K.Very well run, very friendly people to work with. I will recommend this Uhaul dealer to friends and family... thank you!
John C.Beyond excellence!
Haide C.Nothing Big Al was very helpful
PAUL L.Great and considerate customer service!
jeff B.Al is very kind and helpful. He gave me a good deal. I'll definitely return to this location.
BENJAMIN S.Truck transmission broke down on freeway at 6pm on Friday. Never could get anyone at uhaul service to answer phone after 1 hour ...uhaul.com/help and it routed me right back to customer service phone # ..never did get any response
PATRICK K.It's all good. There is nothing to improve.
Mark D.Corporate doesn't answer the phone. Big Als has been great to work with, but when we were wrongfully charged for tolls we couldn't get uhaul to respond to email or answer the phone on multiple phone calls. We wasted hours and just wrote off the money. Not real happy with uhaul corporate, but Big Als has been awesome.
JONATHAN L.I'm 73 years old and moving after being in my home for 34 years. Needless to say my anxiety and stress was off the charts. Having the uhaul made it so much easier. It was affordable and convenient. A positive experience was a sigh of relief.
Ken T.Everything is satisfaction
ERIKA R.A+ customer service!
Haide C.No need for improvement. Best uhaul experience ever.
Jonathan L.A+ customer service!
Haide C.I would highly recommend this business. They still believe in old fashion honesty, customer service and going the extra mile.
DORIE G.Excellent service as usual!
Haide C.Very nice people
Christino F.Don't understand why I was not appreciated for spending 380 $with UHaul experience I will never forget. Customer service was fake lies. Original pick up area was a nightmare disloyal and mulipulated for there own gains Orignal booked reservations was canceled by lies. Horrible experience period. Discounts provided by supervisor removed from original booking for control purposes because I was a single female horrible
BALBINDER K.Excellent service as usual!
Haide C.I have never been to a U-Haul where the equipment is well taken care of and they are extremely helpful. This place was all of the above, I will go here from now on.
HENRY G.very good
Mohammed M.A+ CUSTOMER SERVICE.
Haide C.No improvement necessary - Very friendly and accommodating! Will be renting from them again.
RUDOLPHO T.The associate was the nicest guy I have ever associated with when it comes to renting a U-Haul!
VICTOR J.Better sign is needed
H A.Everything went well. Reps friendly & helpful...
HERMES Q.Cool People! Quick service!
Haide C.A1 customer service! Good People!
Haide C.Excellent service easy location will rent again, thanks big als
Ky L.A+ Customer Service!!!
Haide C.When we make the reservation it was for one way To be picked up in one location then they Said it wasn't there it was another Location we went there And it wast they said they one but it was about an hour away from there We finally got one at the original place And we have to go a local And drive an extra 100 miles to return there My phone number is 65040045300 and by the way we got over charge 50 $my statement says to 202 in my bank said to 253 i guess I'll be calling back to correct this happy holidays
FELIPE P.Nothing. Very friendly and helpful staff. Easy location to get in and out of, would highly reccomend.
Dana M.Have more vehicles available in California
Diane J.This location is the best uhaul location I have ever used. The staff is fantastic. They are knowledgeable, friendly and efficient.
Eric O.Had a great experience picking up/dropping off at this location.
SHANEEN B.Excellent customer service
MIKE F.I had a little trouble with the app. But it was my first time using it. I also called in because I was concerned that I would lose my reservation. The hold for calling in was 12 minutes. But in the meantime the online assistance worked. So overall a pretty good experience.
Sara S.I had reserved two dollies with my reservation, 1 at the time of initial reservation and 1 on the day of pickup. I was told only 30 minutes prior to arrival that they had none.
William P.The owners open they scarfed at the Covid mask requirements. they not have no orange drop box for keys. so I use their mail slot. but no where is that documented on your website or in their instructions to renters. they don't have any boxes tape or any other moving supplies available at the location so I have to make a special trip just when I have the least amount of available time: during a move!
MARK R.Excellent location!
Haide C.Staff at this location was very accommodating and friendly.
Timothy J.