Effortless transaction, would use them again
Jonathan D.
Customer Reviews for Big Al's Furniture
(Concessionnaire U-Haul dans le voisinage)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Heidi was wonderful. I feel like she went above and beyond to help me. I appreciate her tremendously. Merci.
Ruby P.Easy access and friendly people
Pat M.Great customer service would highly recommend and rent from here again! Thank you Big Al's!
Mary Lou B.Super easy process
Jamie P.Very friendly
Baljeet K.A+ customer service as usual! âï¸âï¸âï¸âï¸âï¸
Haide C.This location has a higher level of efficiency in customer service than the other Uhaul store in the south area, which scheduled the wrong dates and then charged over $500 for one day.
Yvonne W.There was no one to assist with return and there was no instructions.
UCHENNA A.Always friendly and quickly secured my trailer. The staff at this location have excellent customer service.
Brian H.The trailer was 9ld, very heavy compared to newer trailers and had a crappy roll-up door instead of hinged doors. A terrible trailer.
mark S.Not send photo of drop key box since u don't have it at all so I just dropped it off the mail box 🤷🏻â€â™€ï¸
Phung H.The owners of the store were great. They treated me with respect and provided excellent customer service. I will definitely be recommending folks to come here.
Michael Y.Customer service was the best . The representatives were all legend!!
Lexter O.Great experience....
Roberta C.The location was a complete mess and service was poor. They didn't attach the wiring for the trailer but took a picture under the hitch as if they did. I bought the piece at an O'reillys to be installed and said he was too busy to do so and so I went to a uhaul off florin instead.
jaymsey S.Please tray to decor a separate office, it's a little confusing, it's inside the furniture selling.
Sayed Seiar M.Quick and easy 🤗
Terri W.Awesome service! Will definitely use them again for future service..
Leimomi L.The trailer was RE ady for us on our requested date. Business called me a day or two ahead to confirm, which made me feel confident that the Uhaul trailer would be there and ready for us to pick up. Appreciated the call.
Joan T.The Operator was helpful, friendly and flexible. Will always go to this location in the future.
Brian H.Excellent customer service.
Haide C.The folks at Big Al's were very friendly and extremely helpful.
Jeff K.A+ customer service! âï¸âï¸âï¸âï¸âï¸
Haide C.Check in could be a little more efficiently run.
Mark M.My vehicle itself was on its last leg. That thing chugged along and barely made it up the freeway, unloaded even.
Keith S.This uhaul charged me for insurance after I reserved a small 4x6 trailer with no insurance. Then they try to include blankets and a dolly. The dolly doesn't even stand up straight in the trailer, it's worthless. Why would I need one? I personally think they are adding on these things to make more money off of you. Then after I returned the trailer, this location kept charging me 3 times for extra days. Over $150 for 3 day rental on the cheapest $14,99 trailer. This place is a scam!!
DAVID A.Easy process
Diane D.I was able to check out quickly. He asked about the mud and dirt and explained it was not clean when picked up. Easy schemes.
LEILANI S.Everything was good
Brahm S.The people who own Big Als are extremely nice.
CHRISTOPHER C.Very helpful and professional employee who checked me out with a dolly trailer. Handled checkout in the parking lot and hooked up the dolly properly.
Jeffrey L.Customer service was fantastic! Heidi and her son(owner) are refreshingly friendly. 10 times better experience than renting from U Haul directly.
ROBERT M.Merci
PATRICK A.The owner and her son went out of our way to help us and it is the best experience we've had with any U-Haul rental center! They went above and beyond! Thank you so much! Kim and Robert Demasters
KIMBERLEY D.Fast and friendly service
JASON H.They were very helpful! Awesome customer service.
DANISE P.I returned the truck after hours where other trucks were parked
Michelle E.Best Uhaul experience in recent memory. Equipment was ready, phone answered promptly, we were in and out in about 10 minutes. Every Uhaul outlet should be like this!
ERIK J.Excellent customer service.
Haide C.Returns phone calls
Mark S.Excellent service. Very professional and helpful.
STEVEN N.Good experience
JASON L.Good customer service 😎
James F.Very friendly and helpful.
Arthur P.Trailer door was a struggle to close like it dont work right
MICHAELLA G.With the exception of a reservation issue that was not their fault. The agent was great and got me in and out in a hurry which was very helpful to me since I was running late.
DAVID S.Fernando was very helpful. Great guy.
MICHAEL W.