brian K.
Le client n'a pas laissé de commentaire.
Évaluations des clients Big Al's Furniture
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Témoignages des clients récents de Big Al's Furniture
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Haide C.
A+ Customer Service!!!
FELIPE P.
When we make the reservation it was for one way To be picked up in one location then they Said it wasn't there it was another Location we went there And it wast they said they one but it was about an hour away from there We finally got one at the original place And we have to go a local And drive an extra 100 miles to return there My phone number is 65040045300 and by the way we got over charge $50 my statement says to 202 in my bank said to 253 i guess I'll be calling back to correct this happy holidays
Dana M.
Nothing. Very friendly and helpful staff. Easy location to get in and out of, would highly reccomend.
Diane J.
Have more vehicles available in California
Eric O.
This location is the best uhaul location I have ever used. The staff is fantastic. They are knowledgeable, friendly and efficient.
SHANEEN B.
Had a great experience picking up/dropping off at this location.
MIKE F.
Excellent customer service
Sara S.
I had a little trouble with the app. But it was my first time using it. I also called in because I was concerned that I would lose my reservation. The hold for calling in was 12 minutes. But in the meantime the online assistance worked. So overall a pretty good experience.
William P.
I had reserved two dollies with my reservation, 1 at the time of initial reservation and 1 on the day of pickup. I was told only 30 minutes prior to arrival that they had none.
MARK R.
The owners open they scarfed at the Covid mask requirements. they not have no orange drop box for keys. so I use their mail slot. but no where is that documented on your website or in their instructions to renters. they don't have any boxes tape or any other moving supplies available at the location so I have to make a special trip just when I have the least amount of available time: during a move!
Haide C.
Excellent location!
Timothy J.
Staff at this location was very accommodating and friendly.
Ronda D.
The U-Haul app is not user friendly. I ended up having to go into the business for help.
Jason G.
Get better Uhauls, the thing felt like a death trap and unsafe to drive. And when somebody schedules a pickup for 8 o'clock don't send a message the day before saying it is going to be 10am instead of 8, even though your reservation was done a week ago. That would be an improvement if you could do that, thanks.
Haide C.
A+ customer service!
Roberta S.
They were very laid back and casual. A lot of the U-Haul locations are not kind and rush you along. I have suggested friends go to this branch.
Robert S.
Big Al's Furniture will be my "go to" Uhaul dealer from now on. Generally, I find renting a Uhaul truck to be a frustrating experience. The line tends to move slowly, and I am anxious to get on my way. Not so at Big Al's. There was no line. And the folks are so nice I found myself wasting time jaw boning with them! I had a situation that required a little flexibility and they happily accommodated me. Salamat po, Big Al
nick D.
This is not my first choice for drop off ,but employee here is very helpful and friendly. However,when I go to my nearest drop off location(4836 Chiles Rd, Davis, CA 95618,employee here is not helpful. I rent both truck and auto transport,and i want return my auto transport first then I can unload my furniture. In the beginning,the employee here told me I need an appointment for drop off.then i showed him my u hual contract which i choose here for my drop off location,and then he told me I need return truck and auto transport at same time. I ask him how can I unload my furniture with auto transport, he told me I need to uninstall auto transport by myself and reinstall after i unload my stuffs. I don't think it's safe for a people who never do it before,so i have to go to another u hual neighborhood store. Fortunately,the employee of my final drop off location(Big Al's Furniture) is very kind and helpful.
nick D.
This is not my first choice for drop off ,but employee here is very helpful and friendly. However,when I go to my nearest drop off location(4836 Chiles Rd, Davis, CA 95618,employee here is not helpful. I rent both truck and auto transport,and i want return my auto transport first then I can unload my furniture. In the beginning,the employee here told me I need an appointment for drop off.then i showed him my u hual contract which i choose here for my drop off location,and then he told me I need return truck and auto transport at same time. I ask him how can I unload my furniture with auto transport, he told me I need to uninstall auto transport by myself and reinstall after i unload my stuffs. I don't think it's safe for a people who never do it before,so i have to go to another u hual neighborhood store. Fortunately,the employee of my final drop off location(Big Al's Furniture) is very kind and helpful.
SEAN K.
Thank you!
BART B.
Friendly & work with me on rental timing. Would definitely use again
Dean D.
The person helping me was very helpful and went beyond
Ryan A.
The team here was great. The guy who helped connect/disconnect the trailer to my Jeep was really nice and thorough.
Gary B.
Courteous and efficient
Cortland N.
Staff were very nice and helpful.
Jeff L.
great as usual thanks!
Jerry H.
Good service, a little pricey for just using for a few hours
Haide C.
Excellent customer service! A+ personnel very satisfied experience!
Michael Y.
Hard to find the door to get in. I did not get a receipt and they said they would e mail one to me. I will not go to this spot again.
Pierre L.
Nothing.everything was great
Suganthi S.
Friendly and helpful staff are great
Stephen K.
Perfect experience
Michael C.
This is my preffered location
Jeff Lester U.
not much, it was a great experience as usual
Herbert C.
courteous service and help to load the trailer, also quick return and check out of trailer when returned!!
Anthony B.
He was approachable, he didn't seem put off by our deafness which was refreshing. He was friendly and I will definitely be a returning customer at his business!
Courtney B.
If a customer DOES happen to return truck with more gas than he left with, it would be nice to offer that "fuel credit" on their next rental. It was the easiest, most friendly efficient, and accommodating truck rental experience I've ever had. Keep up your stellar, sincere customer service! Thanks again, Courtney Blackburn
Kenneth D.
Service was great everything was as expected, Friendly and efficient, I will use These folks whenever I have need.
stanley S.
It took the uhaul rep close 30 mins to fill out the contract form, 3 tries he said due to a problem with the uhaul computer system. We also got just 24 hrs on the one-way rental which, while (just) enough time was inconsistent with the 2 days we got on 2 previous similar rentals.
Haide C.
Excellent customer Service!
stephen M.
Your records fail to note that Big Al's was NOT the confirmed pick up location. I received a confirming text the night before it was at my desired location. When I arrived at the appointment time the vehicle was not available and I had to drive 10 miles away to Big Al's. I was supposed to get some remediation on my bill for this inconvenience but have not seen anything yet. NOT GOOD AT ALL!!! Please call me at 916-838-7555.
Thomas P.
if you make a reservation. the place you rent from shoul do what ever is nessasary to have the equipment there and ready to go. even if it means going and getting it.
Angie A.
The operator was very helpful and made adjustments as needed. If they were closer to our house we would use them regularly.
gevanghn W.
Her I was wonderful I was bringing the truck back at closing and i was late and I called they waited for me and didn't charge me any extra fees. In fact the quote price and what I paid was less. O am so thankful.
norbert V.
If you tell me your store opens at 9:30, your website says your store opens at 9:30 and store hours on the building say 9:30 open, you should be there at 9:30. I waited until after 10:00 for the owner to show up. Time is money, especially when you have people waiting to help you move. Truck had pizza toppings on the floor and the back of the truck was open and smelled like a homeless person had been smoking cigarettes in the back. Won't be back.
Larry Z.
Don't accept reservations if your don't honor them. I reserved a large truck in advances and told no problem by your Elk Grove Laguna site. Two days prior to my scheduled pick-up I get a call from "corporate traffic" and am told I have to Now go to West Sacramento to get it. West Sacramento is two freeways away and in a different county - and they have the nerve to tell me its only an extra 5 Miles. I live here what do they think I am "stupid." The next day I get another call, oops sorry. We don't have a big truck at all anywhere. But I can have a 10 footer. Are you kidding, I need to move a 3 bedroom house and have already made arrangements for help. Fortunately the West Sacramento location (Big Al's Furniture) offered me a 15' truck and an extra day at no charge. (corporate said no when asked for an extra day because I have to make several trips between houses instead of one. I did have to pay for all the extra mileage. U-Haul should be honest and state their policy is 1st come 1st served -no reservation of trucks. Because in truth as that is the real policy.
Haide C.
Excellent customer service!!!
John S.
Big Al's was the only place in northern CA with 6x12 enclosed trailer on 3/3/19, a Sunday.Got me on the road very quickly.Thank You! U-Haul always does an excellent job for me with equipment,supplies,and moving help. I recently moved my son home from Chicago and used U-Haul on both ends.Could'nt be happier! Always a good idea to schedule ahead online especially around the end of the month and weekends.
chris F.
Very friendly good customer service I'll be back
Ernesto P.
Dexter (@1515 harbor blvd) was really helpful and provided me with the best service ever. I highly recommend this place if you're from around the west Sacramento area.
PAM S.
Very helpful... Thank you for making it easy!
Ramon M.
Excelente
Anna C.
Very quick and very helpful.
Anna C.
Nothing they actually were very helpful and quick.
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