Was supposed to get truck that was at 3/4 of a tank. Received the truck and was at 1/4 of a tank. Was afraid of being overcharged and it was nervewracking due to low gas - running out of gas. However, my drop off location was wiling to work with me and reimburse me.Dana K.
Customer Reviews for Big Lake Smoke Shop
(U-Haul Neighborhood Dealer)
Pour nous contacter
Big Lake, MN 55309
(Phyllis St & HWY 10 - in the mall)
Services dans cet établissement :
- Lun.-sam.De 8 h am à 8 h pm
- DimancheDe 9 h am à 7 h pm
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher
The back of the truck was not cleaned out. I did not open the back of the truck before leaving, my mistake. When I opened the door to load my stuff the dolly was on the floor which I heard as I turned corners prior to my destination. The bag of moving blankets was open with blankets on the floor of the truck. The previous person broke a tv leaving glass on the upper portion of the cargo hold. So, maybe look in the back of the truck and clean it before renting. Also, Don't shove your face with donuts as a person is checking in.Ryan O.
Le client n'a pas laissé de commentaire.Bruce L.
Many errors with the app that made things take much longerGabriela D.
Le client n'a pas laissé de commentaire.William L.
Le client n'a pas laissé de commentaire.Stacey M.
Le client n'a pas laissé de commentaire.Ryan O.
Le client n'a pas laissé de commentaire.David H.
Le client n'a pas laissé de commentaire.Kurt B.
The air did not work on a very hot and humid day!!Carter L.
The pickup location was switched on me by U-Haul at 10:30 a.m. on 07/30/22 and was 35 miles away from the original pickup location (despite the fact that I had specifically reserved a U-Haul truck at this location a month in advance on the move date). This forced me to cancel the two movers I hired since I could not get to the new pickup location and back to the moving location in time to use them. The U-Haul representatives were extremely rude and unprofessional. I will never use U-Haul again and will make it a point to give U-Haul negative reviews on every site possible.ERIK L.
Staff did not seem well trained. Would have preferred to just do the mobile drop off.Nolan P.
Le client n'a pas laissé de commentaire.Brad H.
I have no issue with the site. I have an issue with the Uhaul website advertising 0,79 per mile when in actuality it was 1,29 a mileâ€¦.it's cost me about $50 more than I expected. I would have actually borrowed a neighbors trailer insteadMichael A.
Le client n'a pas laissé de commentaire.Duane K.
Le client n'a pas laissé de commentaire.Kristen H.
Le client n'a pas laissé de commentaire.billie jo S.
Charged my account before I even got back with the truck said the card was taken for deposit and would not be used was using a different card to pay I will never use uhaul againMichelle B.
I was scared when I had to drive the truck on the highway. I honestly didn't think it was going to make it from there to where I had to go because it ran so rough.Melissa O.
Make sure vehicle is in good repair. Wouldn't drive at a speed of more than 45 mph last 300 miles of trip. More time, gas, and inconvenience.Trevor P.
Didn't receive the dolly cart I ordered and paid for and had to wait when I arrived for them to find someone to take the lock off of the back of the truck.Daniel B.
Le client n'a pas laissé de commentaire.Laurie A.
Clean the vehicle and be prepared for rental reservations.Brett F.
Windshield wipers on the van were beat up and the metal scraped on the windshield a bit.Kimberly H.
Le client n'a pas laissé de commentaire.jim W.
Le client n'a pas laissé de commentaire.Shawn H.
Le client n'a pas laissé de commentaire.brian M.
Le client n'a pas laissé de commentaire.KAREN C.
Le client n'a pas laissé de commentaire.Richard B.
Le client n'a pas laissé de commentaire.Annette R.
Le client n'a pas laissé de commentaire.Ryan J.
Easy in easy out. They were great to work withGreg B.
Vehicle was stored outside so was not clean, but was in good working condition.RENEE K.
Le client n'a pas laissé de commentaire.Riley F.
Le client n'a pas laissé de commentaire.Joseph T.
Le client n'a pas laissé de commentaire.Daniel T.
Have a UHaul locationAndrew W.
Let customers know there are not staff there to help you disconnect the trailers. This would have been nice to know as it was difficult to unhook myself.Mary B.
Train these people in how to run the uhaul software. It took 45 minutes to rent a simple trailer.Daniel S.
Le client n'a pas laissé de commentaire.MICHELLE B.
Le client n'a pas laissé de commentaire.David L.
There were not enough supplies that I had ordered, an appliance dolly and bkankets. Everything with the truck was fineDiane Z.
Le client n'a pas laissé de commentaire.Lacey L.
The pick up location was changed the day before and it was explained that Rays in Princeton, Mn was only for local rentals, not one-way trips so I was a bit upset that wasn't disclosed the day I rented it instead of leaving me scrambling to readjust my plans and timeframes while juggling this out of state move. I had talked to a couple people in between so I'm wondering why they never mentioned it? The mileage allowance was increased to compensate which was good but I still felt a little blindsided by it.Dyann B.
Le client n'a pas laissé de commentaire.JENNIFER F.
There was no one there to even help me hook it up. The lady had me sign a piece of paper then I was on my own. I didn't even know if I hooked it up correctly.Mandi P.
Le client n'a pas laissé de commentaire.OSCAR B.
Le client n'a pas laissé de commentaire.robert Y.
Le client n'a pas laissé de commentaire.Dana B.
Le client n'a pas laissé de commentaire.Lea R.
Well the truck was clean and worked great. The 2 Dolly's I got 1 reg 1 furniture where absent. They did happen to give me my dozen blanketsDaniel T.
Shut the doorsJoshua W.
Nothing was ready. Had to go into storage room, behind the store/down a back hallway to get the dollies ordered. Had to look in all trucks on site for the furniture pads ordered. Then had to go to ANOTHER Uhaul to pick some up. Had 10 people waiting at my place. Was 45 minutes behind at this point. When you make a reservation a month in advance, the expectation is that is plenty of time to get things together that I ordered. I did not plan to go searching for equipment, I ordered, by myself!!! Disappointed!!Christianne G.
Terrible experience from the moment I walked in. The person that gave me the uhaul was very shady and dishonest then when I got to the uhaul there were dents on the front end. Will not be coming back.Jonathan C.
Le client n'a pas laissé de commentaire.Joshua G.
Le client n'a pas laissé de commentaire.Michael S.
Le client n'a pas laissé de commentaire.Stanley G.
1. The engine light on the truck was on for the entire trip. 2. The lift gate door was so tight that the door sprang up so fast that it unlocked the lock and got stuck. We had to spend over an hour trying to get it unjammed. Every time we raised the door we had to do so with extreme caution so it wouldn't keep happening. Mauvaise expérience.John S.
Le client n'a pas laissé de commentaire.Robert O.
Le client n'a pas laissé de commentaire.Steve E.
Le client n'a pas laissé de commentaire.mercadies S.
No plug for trailer lights, had to go buy oneJonathan H.
Le client n'a pas laissé de commentaire.larry R.
Didn't know where to go for key pick up with 24/7 check in. Also very poor cell reception there, delayed checkout a lot!Jonathan H.
Great experience at this location...epuipment was ready and available as stated. Worked with me for after hours drop-off. Recommend!Steve E.
Le client n'a pas laissé de commentaire.Jeanne M.
Le client n'a pas laissé de commentaire.Dana M.
Le client n'a pas laissé de commentaire.Ken S.
Le client n'a pas laissé de commentaire.Tony S.
The man who helped me was nice. The location is very creepy for a lady. I did not like having to stand in a place filled with smoke and sexist, pornographic advertising. I felt demeaned and anxious. My truck was not there when scheduled due to U-Haul double booking it, though that was not the nice man's fault who helped me, so I didn't make a fuss over it. I had to wait 2 hours for it and did not receive any discount. The truck was great and worked well for my needs. JeRebecca G.
Le client n'a pas laissé de commentaire.Vancr S.
Le client n'a pas laissé de commentaire.JAMES K.
Le client n'a pas laissé de commentaire.james H.
my preferred store was st. cloud and i get a call from a u haul customer service lady a day before telling that there are no u haul trucks avalaiable at st cloud and i have to drive 25 miles to a get the truck. I explained to her that i was unable to drive 25 miles to pick u as i was wrking and had no friends to suppprt over the weekend. She was not willing to help at all the only option she was keen on offering me was to cancel the reservation. I was stranded as i could not cancel the reservation with less than 24 hours to move. I called saint cloud location to see if they could help me...the manager there talked with a huge attitude with a demanding tone stating that the only option i have is to drive 25 miles. I made the reservation about 3 weeks prior and moving is a major thing that cannot be changed last minute ...your customer service was horrible and pathetic...i will never ever trust u haul again ....the customer service at pickup location was excellent..however the updated information was not passed along to the puckup location efficienlty and i had to stay on hold there for about 45 mins to fig things out....overall horrible service...Janaka R.
Le client n'a pas laissé de commentaire.Mark L.
Le client n'a pas laissé de commentaire.David D.
Le client n'a pas laissé de commentaire.Jordon H.
Le client n'a pas laissé de commentaire.Pete H.
I hooked up the trailer myself and it was still locked from the previous renter. I had to go to another location in Big Lake to get the locked removed.Brian N.
Le client n'a pas laissé de commentaire.brett E.
Le client n'a pas laissé de commentaire.michelle S.
I wouldn't recommend uhaul to anyone and will not use them ever again. They didn't tell me that interstate move required prepayment so i was ill prepared for that and they have our reserved truck away and we had to travel offer 40 miles to get tge one we moved in.Deborah R.
Le client n'a pas laissé de commentaire.Vincent S.
When people reserve larger trucks, have some available. Very frustrating, could have rented from some other company. I was forced to rent two trucks and make multiple trips.Michael M.
The text message I received from U-Haul gave the address as suite 5 and did not include the name of the store as the smoke shop. We waited at suite 5 for over 15 minutes before calling and finding out it was on the opposite side of the building. Very disappointing communication from U-HaulJames J.
Le client n'a pas laissé de commentaire.Thomas C.
When a person makes a reservation, make sure the equipment is available at the right location.Jacob B.
We rented a furniture dolly online, listed on our reservation, and none was available at time of pickup. That said, customer service (Haley) was great and very helpful.Sam H.
Le client n'a pas laissé de commentaire.greg Z.
Le client n'a pas laissé de commentaire.MARSHALL O.
Le client n'a pas laissé de commentaire.Mike S.
The truck I reserved was not there, so I got the only truck they had(17 foot instead of 15 foot truck). I also rented a furniture dolly, which they did not have. So they gave me an appliance dolly which did not work for the furniture. So we did not use the dolly at all.But i still had to pay for it. Overall, i was not satisfied!sheila O.
Le client n'a pas laissé de commentaire.Dean B.
Le client n'a pas laissé de commentaire.Heather Q.
I did the reservation online and it said the truck was available at location I chose. After finishing up online, I got a call that the truck wasn't available at the location and I had to drive further. The owner recognized the inconvenience and made up for it. But had I known I was going to the other location when I booked it, I would have booked the 26' truck instead of the 20' truck. Bigger truck, same price...Ruth O.
Superior service and follow up!larry M.
wasn't where I wanted to drop it off at. have a u-haul dealer 5 miles from my house but have to drop it off 15 miles from my house more gas. No one in town knew of a u-haul dealer no signs. try a different drop off. couldn't that one either, turns out the drop place was a smoke shop little 4x4 sign of the drop. hard to see that with a 26 foot truck, only good thing is we made it.. I work for the last 40 years on cars and i think that no one has done any work to this truck..has 173 000 miles on it.JOHN N.
make sure all the prior dings are clearly notedwilliam A.
Services supplémentaires à cet emplacement
Camions de déménagement
Nous avons la plus grande sélection de camions neufs!
Remorques et remorquage
Nos remorques fermées et ouvertes sont offertes à partir de 14,95 $!