Big lake smoke shop staff were extremely helpful with the mixup of equipment and helped me in getting ahold of st cloud staff. They were patient and waited with me for 45 minutes to get the truck returned.
MATTHEW Z
Customer Reviews for Big Lake Smoke Shop
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
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There was a major screwup with the U-Haul app and Lisa at the big Lake smoke shop went out of her way to get everything fixed and make sure I had the truck I needed. Because of these issues, I was running about an hour late, so she made arrangements for the next person who was using the truck to pick it up later as well.
Jon WMeh, maybe explain where the drop box is, because you made me hunt for it... A pic would be nice. OH and dont make me download your awful app. no one wants it. I deleted immediately.
Daniel WNice people!
Anthony ZMake sure the location has the equipment you reserved
Meaghan BOnly problem I had was the overcharge that they could not override in the computer
Jeremy TI had a truck booked at this location but had to go to Coon Rapids last minute and my move was stressful as a result.
Joshua SVery helpful and friendly and did a great job!!
Cheryl CWas supposed to get truck that was at 3/4 of a tank. Received the truck and was at 1/4 of a tank. Was afraid of being overcharged and it was nervewracking due to low gas - running out of gas. However, my drop off location was wiling to work with me and reimburse me.
Dana KThe back of the truck was not cleaned out. I did not open the back of the truck before leaving, my mistake. When I opened the door to load my stuff the dolly was on the floor which I heard as I turned corners prior to my destination. The bag of moving blankets was open with blankets on the floor of the truck. The previous person broke a tv leaving glass on the upper portion of the cargo hold. So, maybe look in the back of the truck and clean it before renting. Also, Don't shove your face with donuts as a person is checking in.
Ryan OMany errors with the app that made things take much longer
Gabriela DThe air did not work on a very hot and humid day!!
Carter LThe pickup location was switched on me by U-Haul at 10:30 a.m. on 07/30/22 and was 35 miles away from the original pickup location (despite the fact that I had specifically reserved a U-Haul truck at this location a month in advance on the move date). This forced me to cancel the two movers I hired since I could not get to the new pickup location and back to the moving location in time to use them. The U-Haul representatives were extremely rude and unprofessional. I will never use U-Haul again and will make it a point to give U-Haul negative reviews on every site possible.
ERIK LStaff did not seem well trained. Would have preferred to just do the mobile drop off.
Nolan PI have no issue with the site. I have an issue with the Uhaul website advertising 0,79 per mile when in actuality it was 1,29 a mile….it's cost me about $50 more than I expected. I would have actually borrowed a neighbors trailer instead
Michael ACharged my account before I even got back with the truck said the card was taken for deposit and would not be used was using a different card to pay I will never use uhaul again
Michelle BI was scared when I had to drive the truck on the highway. I honestly didn't think it was going to make it from there to where I had to go because it ran so rough.
Melissa OMake sure vehicle is in good repair. Wouldn't drive at a speed of more than 45 mph last 300 miles of trip. More time, gas, and inconvenience.
Trevor PDidn't receive the dolly cart I ordered and paid for and had to wait when I arrived for them to find someone to take the lock off of the back of the truck.
Daniel BClean the vehicle and be prepared for rental reservations.
Brett FWindshield wipers on the van were beat up and the metal scraped on the windshield a bit.
Kimberly HEasy in easy out. They were great to work with
Greg BVehicle was stored outside so was not clean, but was in good working condition.
RENEE KHave a UHaul location
Andrew WLet customers know there are not staff there to help you disconnect the trailers. This would have been nice to know as it was difficult to unhook myself.
Mary BTrain these people in how to run the uhaul software. It took 45 minutes to rent a simple trailer.
Daniel SThere were not enough supplies that I had ordered, an appliance dolly and bkankets. Everything with the truck was fine
Diane ZThe pick up location was changed the day before and it was explained that Rays in Princeton, Mn was only for local rentals, not one-way trips so I was a bit upset that wasn't disclosed the day I rented it instead of leaving me scrambling to readjust my plans and timeframes while juggling this out of state move. I had talked to a couple people in between so I'm wondering why they never mentioned it? The mileage allowance was increased to compensate which was good but I still felt a little blindsided by it.
Dyann BThere was no one there to even help me hook it up. The lady had me sign a piece of paper then I was on my own. I didn't even know if I hooked it up correctly.
Mandi PWell the truck was clean and worked great. The 2 Dolly's I got 1 reg 1 furniture where absent. They did happen to give me my dozen blankets
Daniel TShut the doors
Joshua WNothing was ready. Had to go into storage room, behind the store/down a back hallway to get the dollies ordered. Had to look in all trucks on site for the furniture pads ordered. Then had to go to ANOTHER Uhaul to pick some up. Had 10 people waiting at my place. Was 45 minutes behind at this point. When you make a reservation a month in advance, the expectation is that is plenty of time to get things together that I ordered. I did not plan to go searching for equipment, I ordered, by myself!!! Disappointed!!
Christianne GRien
Demian BTerrible experience from the moment I walked in. The person that gave me the uhaul was very shady and dishonest then when I got to the uhaul there were dents on the front end. Will not be coming back.
Jonathan C1. The engine light on the truck was on for the entire trip. 2. The lift gate door was so tight that the door sprang up so fast that it unlocked the lock and got stuck. We had to spend over an hour trying to get it unjammed. Every time we raised the door we had to do so with extreme caution so it wouldn't keep happening. Mauvaise expérience.
John SNo plug for trailer lights, had to go buy one
Jonathan HDidn’t know where to go for key pick up with 24/7 check in. Also very poor cell reception there, delayed checkout a lot!
Jonathan HGreat experience at this location...epuipment was ready and available as stated. Worked with me for after hours drop-off. Recommend!
Steve EThe man who helped me was nice. The location is very creepy for a lady. I did not like having to stand in a place filled with smoke and sexist, pornographic advertising. I felt demeaned and anxious. My truck was not there when scheduled due to U-Haul double booking it, though that was not the nice man's fault who helped me, so I didn't make a fuss over it. I had to wait 2 hours for it and did not receive any discount. The truck was great and worked well for my needs. Je
Rebecca Gmy preferred store was st. cloud and i get a call from a u haul customer service lady a day before telling that there are no u haul trucks avalaiable at st cloud and i have to drive 25 miles to a get the truck. I explained to her that i was unable to drive 25 miles to pick u as i was wrking and had no friends to suppprt over the weekend. She was not willing to help at all the only option she was keen on offering me was to cancel the reservation. I was stranded as i could not cancel the reservation with less than 24 hours to move. I called saint cloud location to see if they could help me...the manager there talked with a huge attitude with a demanding tone stating that the only option i have is to drive 25 miles. I made the reservation about 3 weeks prior and moving is a major thing that cannot be changed last minute ...your customer service was horrible and pathetic...i will never ever trust u haul again ....the customer service at pickup location was excellent..however the updated information was not passed along to the puckup location efficienlty and i had to stay on hold there for about 45 mins to fig things out....overall horrible service...
Janaka RGreat service.
I hooked up the trailer myself and it was still locked from the previous renter. I had to go to another location in Big Lake to get the locked removed.
Brian NI wouldn't recommend uhaul to anyone and will not use them ever again. They didn't tell me that interstate move required prepayment so i was ill prepared for that and they have our reserved truck away and we had to travel offer 40 miles to get tge one we moved in.
Deborah RWhen people reserve larger trucks, have some available. Very frustrating, could have rented from some other company. I was forced to rent two trucks and make multiple trips.
Michael M