Customer Reviews for Big Lake Smoke Shop
(U-Haul Neighborhood Dealer)

112 évaluations

635 Rose Dr Ste #3   Big Lake, MN 55309
(Phyllis St & HWY 10 - in the mall)

(763) 263-0377

Heures d’ouverture

  • Mon-Sat: 8 am–10 pm
  • Dimanche : de 9 h a.m. 9 h p.m.

Services dans cet établissement :

Pour nous contacter

(763) 263-0377

635 Rose Dr Ste #3
Big Lake, MN 55309
(Phyllis St & HWY 10 - in the mall)

Services dans cet établissement :

Heures d’ouverture

  • Mon-Sat: 8 am–10 pm
  • Dimanche : de 9 h a.m. 9 h p.m.
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
4

Le client n'a pas laissé de commentaire.

David Capek 
Évaluation :
5

Nice people!

Anthony Zad 
Évaluation :
5

Le client n'a pas laissé de commentaire.

dan steffens 
Évaluation :
3

Make sure the location has the equipment you reserved

Meaghan Beach 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Judy McIntire 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joshua Frueh 
Évaluation :
5

Only problem I had was the overcharge that they could not override in the computer

Jeremy Thompson 
Évaluation :
2

I had a truck booked at this location but had to go to Coon Rapids last minute and my move was stressful as a result.

Joshua Schustak 
Évaluation :
5

Very helpful and friendly and did a great job!!

Cheryl Collins-Parris 
Évaluation :
3

Was supposed to get truck that was at 3/4 of a tank. Received the truck and was at 1/4 of a tank. Was afraid of being overcharged and it was nervewracking due to low gas - running out of gas. However, my drop off location was wiling to work with me and reimburse me.

Dana Kotchick 
Évaluation :
2

The back of the truck was not cleaned out. I did not open the back of the truck before leaving, my mistake. When I opened the door to load my stuff the dolly was on the floor which I heard as I turned corners prior to my destination. The bag of moving blankets was open with blankets on the floor of the truck. The previous person broke a tv leaving glass on the upper portion of the cargo hold. So, maybe look in the back of the truck and clean it before renting. Also, Don't shove your face with donuts as a person is checking in.

Ryan Oster 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Bruce Larson 
Évaluation :
2

Many errors with the app that made things take much longer

Gabriela Dillon 
Évaluation :
3

Le client n'a pas laissé de commentaire.

William Lipetzky 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Stacey Mueller 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ryan Oster 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David Harrison 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Kurt Boeckman 
Évaluation :
5

The air did not work on a very hot and humid day!!

Carter Leuthold 
Évaluation :
3

The pickup location was switched on me by U-Haul at 10:30 a.m. on 07/30/22 and was 35 miles away from the original pickup location (despite the fact that I had specifically reserved a U-Haul truck at this location a month in advance on the move date). This forced me to cancel the two movers I hired since I could not get to the new pickup location and back to the moving location in time to use them. The U-Haul representatives were extremely rude and unprofessional. I will never use U-Haul again and will make it a point to give U-Haul negative reviews on every site possible.

ERIK LUTHENS 
Évaluation :
3

Staff did not seem well trained. Would have preferred to just do the mobile drop off.

Nolan Peterson 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brad Houle 
Évaluation :
5

I have no issue with the site. I have an issue with the Uhaul website advertising 0,79 per mile when in actuality it was 1,29 a mile….it's cost me about $50 more than I expected. I would have actually borrowed a neighbors trailer instead

Michael Akerman 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Duane Karges 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Kristen Huck 
Évaluation :
5

Le client n'a pas laissé de commentaire.

billie jo stanek 
Évaluation :
4

Charged my account before I even got back with the truck said the card was taken for deposit and would not be used was using a different card to pay I will never use uhaul again

Michelle Barthel 
Évaluation :
5

I was scared when I had to drive the truck on the highway. I honestly didn't think it was going to make it from there to where I had to go because it ran so rough.

Melissa OBrien 
Évaluation :
3

Make sure vehicle is in good repair. Wouldn't drive at a speed of more than 45 mph last 300 miles of trip. More time, gas, and inconvenience.

Trevor Peterson 
Évaluation :
2

Didn't receive the dolly cart I ordered and paid for and had to wait when I arrived for them to find someone to take the lock off of the back of the truck.

Daniel Buck 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Laurie Ann 
Évaluation :
3

Clean the vehicle and be prepared for rental reservations.

Brett Franks 
Évaluation :
3

Windshield wipers on the van were beat up and the metal scraped on the windshield a bit.

Kimberly Hennen 
Évaluation :
5

Le client n'a pas laissé de commentaire.

jim webster 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shawn Hannah 
Évaluation :
5

Le client n'a pas laissé de commentaire.

brian myrer 
Évaluation :
4

Le client n'a pas laissé de commentaire.

KAREN CROSSER 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Richard Boekley 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Annette Richmond 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ryan JOESPH GRITZ 
Évaluation :
5

Easy in easy out. They were great to work with

Greg Barly 
Évaluation :
3

Vehicle was stored outside so was not clean, but was in good working condition.

RENEE KLEIN-HERGES 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Riley Felton 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joseph Tran 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Daniel Tran 
Évaluation :
2

Have a UHaul location

Andrew Wingerd 
Évaluation :
3

Let customers know there are not staff there to help you disconnect the trailers. This would have been nice to know as it was difficult to unhook myself.

Mary BRINK 
Évaluation :
2

Train these people in how to run the uhaul software. It took 45 minutes to rent a simple trailer.

Daniel Sanborn 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHELLE BRADY 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David Lillback 
Évaluation :
5

There were not enough supplies that I had ordered, an appliance dolly and bkankets. Everything with the truck was fine

Diane Zempel 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lacey Larson 
Évaluation :
4

The pick up location was changed the day before and it was explained that Rays in Princeton, Mn was only for local rentals, not one-way trips so I was a bit upset that wasn't disclosed the day I rented it instead of leaving me scrambling to readjust my plans and timeframes while juggling this out of state move. I had talked to a couple people in between so I'm wondering why they never mentioned it? The mileage allowance was increased to compensate which was good but I still felt a little blindsided by it.

Dyann Berg 
Évaluation :
3

Le client n'a pas laissé de commentaire.

JENNIFER FORD 
Évaluation :
2

There was no one there to even help me hook it up. The lady had me sign a piece of paper then I was on my own. I didn't even know if I hooked it up correctly.

Mandi Petrosky 
Évaluation :
5

Le client n'a pas laissé de commentaire.

OSCAR BAUTISTA 
Évaluation :
4

Le client n'a pas laissé de commentaire.

robert yoerg 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Dana Belcher 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Lea Raduenz 
Évaluation :
1

Well the truck was clean and worked great. The 2 Dolly's I got 1 reg 1 furniture where absent. They did happen to give me my dozen blankets

Daniel Tolzmann 
Évaluation :
1

Shut the doors

Joshua Wendolek 
Évaluation :
1

Nothing was ready. Had to go into storage room, behind the store/down a back hallway to get the dollies ordered. Had to look in all trucks on site for the furniture pads ordered. Then had to go to ANOTHER Uhaul to pick some up. Had 10 people waiting at my place. Was 45 minutes behind at this point. When you make a reservation a month in advance, the expectation is that is plenty of time to get things together that I ordered. I did not plan to go searching for equipment, I ordered, by myself!!! Disappointed!!

Christianne Gelhaye 
Évaluation :
5

Rien

Demian Berber 
Évaluation :
1

Terrible experience from the moment I walked in. The person that gave me the uhaul was very shady and dishonest then when I got to the uhaul there were dents on the front end. Will not be coming back.

Jonathan Clark 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Joshua Gunter 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael Sutherland 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stanley Guimont 
Évaluation :
2

1. The engine light on the truck was on for the entire trip. 2. The lift gate door was so tight that the door sprang up so fast that it unlocked the lock and got stuck. We had to spend over an hour trying to get it unjammed. Every time we raised the door we had to do so with extreme caution so it wouldn't keep happening. Mauvaise expérience.

John Shikoski 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Robert Obrien 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Steve Exsted 
Évaluation :
5

Le client n'a pas laissé de commentaire.

mercadies scott 
Évaluation :
3

No plug for trailer lights, had to go buy one

Jonathan Hirschel 
Évaluation :
3

Le client n'a pas laissé de commentaire.

larry ries 
Évaluation :
1

Didn’t know where to go for key pick up with 24/7 check in. Also very poor cell reception there, delayed checkout a lot!

Jonathan Hites 
Évaluation :
5

Great experience at this location...epuipment was ready and available as stated. Worked with me for after hours drop-off. Recommend!

Steve Exsted 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeanne Marie 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dana McCoy 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Ken Schurter 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Tony Svien 
Évaluation :
2

The man who helped me was nice. The location is very creepy for a lady. I did not like having to stand in a place filled with smoke and sexist, pornographic advertising. I felt demeaned and anxious. My truck was not there when scheduled due to U-Haul double booking it, though that was not the nice man's fault who helped me, so I didn't make a fuss over it. I had to wait 2 hours for it and did not receive any discount. The truck was great and worked well for my needs. Je

Rebecca Gilmer 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Vancr Stevens 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAMES KAUFENBERG 
Évaluation :
4

Le client n'a pas laissé de commentaire.

james hudson 
Évaluation :
5

my preferred store was st. cloud and i get a call from a u haul customer service lady a day before telling that there are no u haul trucks avalaiable at st cloud and i have to drive 25 miles to a get the truck. I explained to her that i was unable to drive 25 miles to pick u as i was wrking and had no friends to suppprt over the weekend. She was not willing to help at all the only option she was keen on offering me was to cancel the reservation. I was stranded as i could not cancel the reservation with less than 24 hours to move. I called saint cloud location to see if they could help me...the manager there talked with a huge attitude with a demanding tone stating that the only option i have is to drive 25 miles. I made the reservation about 3 weeks prior and moving is a major thing that cannot be changed last minute ...your customer service was horrible and pathetic...i will never ever trust u haul again ....the customer service at pickup location was excellent..however the updated information was not passed along to the puckup location efficienlty and i had to stay on hold there for about 45 mins to fig things out....overall horrible service...

Janaka Rajapakshe 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mark lindula 
Évaluation :
4

Le client n'a pas laissé de commentaire.

David Dressen 
Évaluation :
5

Great service.

Évaluation :
3

Le client n'a pas laissé de commentaire.

Jordon Harrison 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Pete Helein 
Évaluation :
1

I hooked up the trailer myself and it was still locked from the previous renter. I had to go to another location in Big Lake to get the locked removed.

Brian Nelson 
Évaluation :
4

Le client n'a pas laissé de commentaire.

brett erlandson 
Évaluation :
3

Le client n'a pas laissé de commentaire.

michelle suhsen 
Évaluation :
1

I wouldn't recommend uhaul to anyone and will not use them ever again. They didn't tell me that interstate move required prepayment so i was ill prepared for that and they have our reserved truck away and we had to travel offer 40 miles to get tge one we moved in.

Deborah Racer 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Vincent Soto 
Évaluation :
3

When people reserve larger trucks, have some available. Very frustrating, could have rented from some other company. I was forced to rent two trucks and make multiple trips.

Michael Moran 
Évaluation :
2

The text message I received from U-Haul gave the address as suite 5 and did not include the name of the store as the smoke shop. We waited at suite 5 for over 15 minutes before calling and finding out it was on the opposite side of the building. Very disappointing communication from U-Haul

James Johnson 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Thomas Clark 
Évaluation :
3

When a person makes a reservation, make sure the equipment is available at the right location.

Jacob Baatz 
Évaluation :
2

We rented a furniture dolly online, listed on our reservation, and none was available at time of pickup. That said, customer service (Haley) was great and very helpful.

Sam Hathaway 
Évaluation :
4

Le client n'a pas laissé de commentaire.

greg zurbey 
Non les évaluations ont été soumises pour cet établissement.

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