Évaluations des clients Bill Tice Services & Storage

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de Bill Tice Services & Storage

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Joseph M. le

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Le client n'a pas laissé de commentaire.

Robert S. le

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Drop them as a rental location.

James T. le

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This was the only place we could get unfortunately

VERNON B. le

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Le client n'a pas laissé de commentaire.

Jorge F. le

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Le client n'a pas laissé de commentaire.

Jon M. le

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Site filthy - overflowing dumpsters, broken toilets and unsafe to enter. 4 calls to the dealer, not one return. Dolly did not get put in truck. Was not open at 7:00 despite recording of "new summer hours". Claims to have had 1/2 tank of gas, but actually less than. Truck dirty in box area - full of cat litter. Will never patronize this location - losing faith in UHaul.

Michelle T. le

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Le client n'a pas laissé de commentaire.

Curtis H. le

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NA

Dennis S. le

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Le client n'a pas laissé de commentaire.

john W. le

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Le client n'a pas laissé de commentaire.

William B. le

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Le client n'a pas laissé de commentaire.

Margaret C. le

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I love uhaul but Bill Tice is not a good representative. (Unfortunately, it's a small town and AAA also utilizes them.) My uhaul obviously hadn't been cleaned ever. The outside was filthy with green algae growing on it and piles of pine needles or tree debris on the fenders. I took pics. The inside was ok so I didn't complain. The shipping blankets were also iffy. The package was open and the mechanic had to go look for more to fill the order for a dozen. They looked well used. Uhaul as a company makes me happy and I have no complaints.

Mandy J. le

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Nothing

Isaac E. le

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Le client n'a pas laissé de commentaire.

doug C. le

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nice and easy

Jack B. le

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Le client n'a pas laissé de commentaire.

MELISSA J. le

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I was extremely upset at the fact that prior to picking this trailer up I had called to verify that it was a different trailer than the one I had dropped off the week prior from new Mexico, because the one I had from new Mexico had a broken door. I was assured by the customer service rep that I would get a different trailer, however when I went to pick this up, I was informed that the one with the broken door on it was all that they had.

Dustin C. le

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Make sure truck is available within 10 miles of our current location, had to drive 25-30 mins to get to truck.

RICHARD H. le

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Le client n'a pas laissé de commentaire.

John B. le

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This was not the location we requested, and it took us almost 1 hr to get to. Very inconvenient! When we arrived, the environment was smoke-filled (which I am allergic to) dirty, and slow. However, in spite of all that, the man helping us was friendly (thank goodness ??).

Cassandra F. le

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Le client n'a pas laissé de commentaire.

Laura P. le

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Le client n'a pas laissé de commentaire.

Carl W. le

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Le client n'a pas laissé de commentaire.

David G. le

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Le client n'a pas laissé de commentaire.

Paul B. le

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I went two different locations and neither manager seemed to know where the truck was. They were an hour and 15 minutes late, and my loading crew had to wait.

amanda K. le

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We had one destination on the paperwork, was told to drop off at another location, but had to drop off at this location due to not trying to fall asleep while driving the truck to the other location and then going back the opposite way because we are homeless due to electrical issues and needed to get to shelter. We talked to people at the 1-800 number that couldn't even modify our agreemen, but now we are being told we still have to pay for the mess up when these people couldn't even tell us which location we were ACTUALLY supposed to drop off at since they couldn't modify anything over the phone. Not happy with the overall experience. I will be going back to cargo vans at Enterprise instead. Great customer service at Enterprise.

William M. le

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Le client n'a pas laissé de commentaire.

robert E. le

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Le client n'a pas laissé de commentaire.

Jeffrey W. le

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Le client n'a pas laissé de commentaire.

sharon W. le

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Jason Malone was both professional and knowledgeable on the UHaul rental procedure. He hooked up the u-haul trailer for us and we had no issues at all. I'm glad we rented our uhaul from Tice's. Very convenient.

Charles W. le

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Supposed to pick it up at 9:00 a.m. 45 minutes before they could even get the computer Connected to your website because your website server with messing up

Ryan H. le

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Le client n'a pas laissé de commentaire.

Lamoris L. le

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Lighting needs improvements. Instructions for dropping off process could be better.

Jack C. le

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Le client n'a pas laissé de commentaire.

Thomas R. le

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Le client n'a pas laissé de commentaire.

mark H. le

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At point of drop off they refused to take responsibility for the unit. Tice in East Liverpool OH would not inspect the unit and sign my slip that it was returned in good condition. When I insisted they refused and became belligerent and arrogant. Tice lot is not fenced and secure.

JERRY L. le

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Le client n'a pas laissé de commentaire.

Cody R. le

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Le client n'a pas laissé de commentaire.

Sharon S. le

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Le client n'a pas laissé de commentaire.

Robert S. le

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Le client n'a pas laissé de commentaire.

Ashley N. le

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The staff at this location are incompetent and lazy to a degree I didn’t imagine possible. Because I used the self service method to check out and check in my truck and they weren’t familiar with the process, I ended up getting charged for six days of rental time rather than the ten hours I actually used the truck for. I was told by a U-Haul representative that because the staff didn’t know how to check the truck in, they just didn’t do it. I ended up with over $400 in charges because of their blatant negligence. Now, since I was ultimately refunded the money and compensated appropriately for the incredible inconvenience, I would still recommend U-Haul as a company. I would not, however, recommend this location or any branch run by whomever is in their regional office. After lodging a complaint and requesting that someone call me to explain what had happened and what was being done to rectify the situation, I did not hear from anyone. I had to call the customer service line AGAIN to demand a call back. When I did eventually hear back from Mike Mann, the area field manager, he was not adequately able to explain to me (1) Why the staff had done what they did (2) What he was doing to make sure it would not happen again and (3) Why he hadn’t reached out to me right after I lodged the original complaint. All in all, though he did refund my money, I was ultimately left feeling like I was inconveniencing him with my completely legitimate complaint. This location and it’s upper management team practice EXTREMELY POOR customer service. Trust me when I say that I WILL be telling my friends, family and basically anyone I encounter who may need moving services NEVER to patronize their establishment.

david W. le

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Le client n'a pas laissé de commentaire.

Delbert S. le

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Easy drop off, had a space ready for pull through, and was quick to print receipt, and disconnected the trailer himself.

PHILLIP P. le

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Bill Tice Auto and staff show best customer service around. They were extremely helpful and I will only rent uhauls, if I need them, from them when possible.

betty J. le

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Nothing everything went very smoothly in fact the best of 8 moves that I have made. I was very pleased with the service and the truck rental.

Beverly S. le

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Le client n'a pas laissé de commentaire.

Toni D. le

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Le client n'a pas laissé de commentaire.

Dominick P. le

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Le client n'a pas laissé de commentaire.

Curtis T. le

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Le client n'a pas laissé de commentaire.

Anthony K. le

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Website says dealer is open till 4:00pm on Saturdays, they close at 3:00pm

Norman G. le

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Uhaul did accommodate a new drop off location after I had travel difficulties, I had to deviate from original destination to a new one and they found a close convienent drip off. I have no idea if there is any refund since I dropped it off 2 days early? Does not erase the train wreck that was reserving and picking up trailer in the first place though.

John K. le

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Le client n'a pas laissé de commentaire.

Amanda M. le

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Le client n'a pas laissé de commentaire.

danielle E. le

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Le client n'a pas laissé de commentaire.

Katie G. le

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The truck smelled like cigarettes. So, that was pretty disgusted to smell for a 1 & 1/2 hour drive. Otherwise, it was clean. Also, Uhaul employee called off, so I had to figure it out through the 1-800 number because the actually facility workers weren't too sure on what to do.

Shannon P. le

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Bill tices is horrible for u haul rental. I rented a uhaul on thursday, it is now saturday and i have yet to get my deposit back, the staff has very poor manners. This is no way to run a business,i upheld my end of the contract,and they have not. So i now have to wait till monday to get my deposit back,(hopefully). I am VERY displeased with bill tices.

Larry J. le

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Le client n'a pas laissé de commentaire.

James F. le

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Le client n'a pas laissé de commentaire.

Larry J. le

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Shortage of area to drop off trailers

Lynda M. le

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Everything went smoothly.

Wayne M. le

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Le client n'a pas laissé de commentaire.

Wayne M. le

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Not much room at this location.

Frank H. le

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Le client n'a pas laissé de commentaire.

Lindsay J. le

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In my original order, I requested a dozen blankets and when I went to pick the truck up, the man at the auto body shop had no record of that. My only complaint.

Brian J. le

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Le client n'a pas laissé de commentaire.

Paul W. le

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The local business didn't feel that their U-Haul desk opened until 9am despite the rest of the business opening at 8am and the U-Haul web site allowing reservations to be made for pickup at 8am. Absolutely horrible pick-up experience.

Laura S. le

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Location did not have equipment needed for trailer use (locks, towing light cables, etc.) Had to purchase those from auto parts store elsewhere in town.

KERRY C. le

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Very friendly people

EDWARD F. le

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Le client n'a pas laissé de commentaire.

Michael T. le

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Have someone on location at al times to help customers

CONE R. le

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I had to return the equipment because it would tow my truck, then customer service was bad I am expecting a refund Tina from uhaul said she would call me back and I still have not had my return phone call will never use uhaul again

Terrence P. le

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Reservations are a joke, had to travel 25 miles (eachieve way) out of my way to retrieve truck because original location cancelled on me day before due to pick up. No compensation given for excess dead head miles despite numerous attempts. Good company if you aren't on any kind of time crunch and don't have to have a truck for a specific day/location.

Michael W. le

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Le client n'a pas laissé de commentaire.

VINCE L. le

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Le client n'a pas laissé de commentaire.

Renee P. le

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There was little to no moving trailers available in the area - this particular rental was 1 hour away from my residence.

SCOTT G. le

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Le client n'a pas laissé de commentaire.

DON S. le

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This place was a dump.

Heidi T. le

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Le client n'a pas laissé de commentaire.

corey B. le

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Tice was very helpful

Mary P. le

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Le client n'a pas laissé de commentaire.

Floyd P. le

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Le client n'a pas laissé de commentaire.

Michelle F. le

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Le client n'a pas laissé de commentaire.

Tracy H. le

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Le client n'a pas laissé de commentaire.

RYAN P. le

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Let customer know that earliest pickup at this location is 9AM not 8AM.

RICHARD W. le

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Le client n'a pas laissé de commentaire.

EDEANA M. le

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uhaul took two hours to change a flat tire

William A. le

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Le client n'a pas laissé de commentaire.

Pamela P. le

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Le client n'a pas laissé de commentaire.

Sandra S. le

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Le client n'a pas laissé de commentaire.

Lindsay G. le

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When I went to pick up, the uhaul rep was not there had to call in to make the payment and an employee of tices gave me the keys the gas tank was on 1/8, there was crumbs of food on the floor of the cab. I was there for almost an hour getting this uhaul. Now I'm being charged for gas because I brought it back on 1/8 of a tank?!?

DEBBIE K. le

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Le client n'a pas laissé de commentaire.

Sarah S. le

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It would be nice if U-Haul gave a few free miles, about 5-10. Other than that, everything went very smoothly, the guy at Bill Tice's was nice, and the truck was clean/in good condition.

ANTHONY M. le

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Location seamed dirty and rough.

GISELE S. le

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Bad Attitude

DOUGLAS B. le

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The staff was very pleasant and helpful. They quickly processed all documents and rapidly concluded the return process. I would recommend them.

MICHELLE S. le

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Not send them 4 different places to pick up a Uhaul

Donald B. le

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Thanks Joe your the best Donald Boyd 330/382/7748

AMBER B. le

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Le client n'a pas laissé de commentaire.

ginger P. le

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I had to pay almost twice as much as last time I rented trailer. The u haul leaked and got my couch wet during trip. I also had to wait on the phone with uhaul provider over 30 min because he wasn't trained appropriately to sell and ser up rental.

ROBERT T. le

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Better communication about rental rules