Customer Reviews for Black River Kwik Stop
(U-Haul Neighborhood Dealer)

Évaluation :

1

I signed up for curbside. No code was ever sent to me. There is no cell service in this location. The owner did come in and help but the process added almost 2 hours to my day. Thanks

Évaluation :

3

no dolly for rent. no moving pads for rent

Évaluation :

5

The Springfield, VT, U-Haul is very unusual compared to many sites. It is easy-to-deal with, friendly, clean, with gas pumps, food, a car-wash, and a delicious barbeque across the street.

Évaluation :

2

When I went to get tbe trailer no one was there that knew how to use the u-haul site. Tbey had to call a manager in a d I wIted for over an hour for them to arrive. When tbey did they were very polite and sorry for the delay. When connecting the trailer, the site didn't have tools to connect up the chains, I went and bought tools so they could, they did re-imburse my founds for the tools though. As this is the closest site to me I will go agian but this last experience was not good.

Évaluation :

5

Excellent customer service would recommend

Évaluation :

1

Location said that the U-haul was closed and I needed a one word code to get my key. Not for a lock box, but from the attendant at the location. I canceled my original reservation and opened started a new one after waiting over an hour to get the situation resolved. Another employee had to be called on on their day off because another customer and myself were waiting. The location only made effort to fix the situation after a second customer came in with the exact same issue. U-haul online and phone support were not able to help at all.

Évaluation :

4

The truck we rented smelled like pot in the cab, something was wrong with the steering/ front end, it felt extremely loose and wasn't safe to drive, also the right front corner of the box leaked when it rained and soaked our belongings, water damage to boxes and couch cushions. I would not recommend using Uhaul at any location after this experience.

Évaluation :

4

Black River Kwik Stop Need Public WiFi access at that location as there is very very poor cell service in the area for when you try to check in your Uhaul to pick up or drop off on your cell. Free Wifi at that location would have made it an Excellent in rating location. Merci.

Évaluation :

4

The truck was very clean and well maintained. Staff were friendly and appeared to know what they were doing to get us out quickly.

Évaluation :

2

I'm still incensed that I changed my pick up time from 10 AM to 8 AM, received confirmation from both the rep on the phone and email/text, and arrived at the pick up time only for my account to not have a reservation on it (therefore not allowing me to do mobile pick up) and when I called the scheduling department, they a) claimed I had "changed it at the last minute" (I had not, it was five days ago) and then b) told me "oh schedule changes don't link to your account often, this happens a lot" and told me my only option was to wait until 9 AM, when the store opened, to pick it up, meanwhile I had people to help me move arrive an hour earlier than they had to. How this was not brought to my attention sooner is BEYOND me. It put us severely behind schedule. This experience was bad enough that I am not using U-Haul again unless my hands are tied. Do better.

Évaluation :

2

Few things, A . Online reservation needs to be more accurate with type of credit card allowed to pay for U-Haul And which truck u end up with B. Online customer service and via phone was horrible and rude and non helpful C.should be credited for any gas over quarter mark, or informed how much the vehicle takes for gas

Évaluation :

5

The truck was well used and everything worked. However the steering wheel was disintegrating and was unpleasant to touch as it made my hands feel dirty the whole drive. Also, the front tires were worn and balding.

Évaluation :

3

I have made arrangements to pick up the U-Haul after hours. This was not correctly set up and the person that handles the U-Haul has gone home for the day. I had to wait for him to be called and return to the station in order to issue me the U-Haul.

Évaluation :

5

This was a great place to rent the U-haul

Évaluation :

3

The back of the truck had not been cleaned and swept. I should have checked inside before I left.

Évaluation :

5

Great customer service. Quick and easy

Évaluation :

2

The door hinge on the driver side was broken causing the door to not shut all the way and the wind to tunnel in the car, so I had to open the passenger window to stop it in sub 20 degrees weather. It was a choice of freezing or have a headache. Secondly the inside of the cab had sand all over the seats and the cargo bay was full of dirt and mud upon pickup. I cleaned it before loading as to not get it all over everything I packed. I have had 2 experiences using U-Haul, the first was impeccable and not a thing wrong this time was not the same story, it added more time and stress to my planned move out and I would not rent from them again.

Évaluation :

3

Poor cell service for trying to complete the drop off process. Limited parking for u-haul trucks.

Évaluation :

5

the ten foot truck was ideal for delivering to the more remote areas of New England.

Évaluation :

3

I was sent to this location because my local U- Haul didn't have the size truck I needed, so already I'm looking at about 50 miles of additional charges. I reserved a 10 foot truck and when I got there the two trucks that had been there were gone.They had not been returned. I was resigned to take a 15 foot truck at the higher rate and it had not been returned clean.

Évaluation :

4

None needed.

Évaluation :

4

UHaul ripped us off $133 , we called many times an no one ever got back, so will report UHaul to better business bureau. After using credit card with your company, the card got hacked, so no , not happy with UHaul an will never use again an will share this experience online, will post every where

Évaluation :

5

Ty

Évaluation :

5

Rien

Évaluation :

1

Drop off location lady was rude and not helpful! Specially when she was didn't need her help and was clear we were using the app !

Évaluation :

5

Easy to find and access location. You don't have to worry about trying to squeeze the trucks in and out of tough spots as it's a huge parking lot and there is a car wash and vacuum on site!

Évaluation :

5

Great service

Évaluation :

3

We were not told of MANY fees that were added on and no one could help us with our questions. We were told to go to a website...it was actually an email address! Very discouraging!

Évaluation :

1

Please inspect your equipment! It says right on the trailer that it's the safest. It definitely was not!

Évaluation :

5

Excellent customer service

Évaluation :

4

The only issue I have is that I called to reserve a truck 3 days before I needed it and was told that the truck is reserved but I should check on it the day before to make sure the truck is still available. Not sure why I needed to do that if the truck was reserved for me on that date.

Évaluation :

4

The photos taken of the uhaul that were supposed to show the existing damages were all dark as they were taken in a service bay. Better quality photos should be taken next time.

Évaluation :

1

The store owner was extremely unprofessional. He got angry with m & demanded the truck back 12 hours early. Nobody would believe what he hung on my car door, but I took a video. UHaul does not care about any of this and told me it wasn't their problem. I will NEVER use UHaul again!!! Also: be aware that prices change repeatedly from reservation to final sale. My mileage change went from 0,79 per mile to 1 to 1.09. The insurance charge changed twice as well. UHaul has become a very shady business with zero customer service.

Évaluation :

1

Over prices used for 3 hour toke 3 days for management to check truck back in so i know what it cost will probably never rent again

Évaluation :

5

Everything went well. The rep. (Phaz?) was very easy to do business with.

Évaluation :

4

Very pleasant service and informative. Thank you very much.

Évaluation :

5

We dropped off after-hours, so there wasn't someone that met us at the location. The app experience was very easy.

Évaluation :

2

See above message

Évaluation :

3

Person running the counter seemed as though not fully trained and couldn't answer all questions I had. I've rented from uhaul before so luckily I had an idea what to expect. Truck hadn't been gone thru as was smelly inside the cab and seemed unaware of my arrival. Overall things went fair so couldn't complain much but a more alert trained person behind the counter would've left me with a better experience. I believe some customers might not have handled it as well.

Évaluation :

2

Every time I drop off at this location there isn't anyone there that can do U-haul. I dropped my truck off Saturday and get a call from U-haul main office Monday wanting to know when I will be dropping the truck off

Évaluation :

5

Awesome customer service