Very disappointing. I arrived on a Saturday to turn in the U-Haul truck, as walking to the office to turn in the keys the lady on shift walked out the door and locked it behind her then went to her car and sit for a minimum of 10 minutes. I was there before noon and asked if I could give her the keys, response was â€œput them in the boxâ€. On Monday I received a bill charging for two days over plus safety insurance. If this wasn't enough I was charged for damage to the vehicle which never occurred under my watch ( I also carried coverage for damage) as well as gas, the vehicle was gaged the same as when I received it. I called to speak with the owner about the bill but never made it past the female voice on the phone. She refused my request, asked why I wanted to speak with the owner, referred me to U-Haul Customer Service and when I asked for the number I was told to Goggle it. Beware, this location is out for the money, definitely not the customer.CAROLYN F.
Customer Reviews for Blacklock Storage 199
(Concessionnaire U-Haul dans le voisinage)
Pour nous contacter
Lakeside, TX 76135
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - ven : 9h am à 5h pm
- Sam : 9h am à 12h pm
- Dim : fermé
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Did not have any issues, everything was goodEva G.
Le client n'a pas laissé de commentaire.Daniel D.
Good experienceAlisha D.
Le client n'a pas laissé de commentaire.Rodolfo G.
Le client n'a pas laissé de commentaire.Bruce B.
There was no phone service at this location so checking in online took over an hour. It was a very frustrating experience. I had a very difficult time getting in touch with customer service to get the combination to the lock box for the key.Jacqueline M.
Le client n'a pas laissé de commentaire.KEVIN C.
Le client n'a pas laissé de commentaire.Kimberly J.
Get that poor desk clerk an updated computer program. Check out was frustrating and slow!Robert V.
Le client n'a pas laissé de commentaire.Courtney P.
Le client n'a pas laissé de commentaire.Laronda S.
Le client n'a pas laissé de commentaire.Heather M.
Every thing was good plus the customer serviceBarbara S.
Le client n'a pas laissé de commentaire.Hannah D.
The uhaul app itself would not work when I returned the truck. It would not allow me to take a picture of the dash. Therefore, I could not complete the return process. But we returned the truck at 3pm on Saturday, January 9, 2021.Marvin G.
Overall excellent experience. Thank you.Andrew C.
I didn't have any interaction with people at this place. Left the truck on Sunday. Never received confirmation that my truck was received so I called Tuesday to confirm and then was referred to uhaul.com to find out my final bill amount.Cheryl S.
I asked for a regular dolly. Received a bulky utilitybdolly which was morenof a hindrance than help. I didn't order pads and the truck was full of them. They were in my way. Dissatisfied with the lack of attention to detail.Crystal L.
Provide clean trucks. Better cusomer service. Improve communication with customers. My truck was dirty I was charged for items I did not use. Its difficult to reach an actual person.Harold R.
Le client n'a pas laissé de commentaire.Lee B.
She was very helpful, respectful and professional. Overall great job.JIm B.
Le client n'a pas laissé de commentaire.Tracy T.
Y'all have horrible customer service! No reason I should recognize y'all for service not one time did y'all try to help me except for Dawn today!Brenda L.
Le client n'a pas laissé de commentaire.Toni P.
Le client n'a pas laissé de commentaire.Lindsey N.
Le client n'a pas laissé de commentaire.CYNTHIA S.
JD is so considerate and helpful. Thanks JDClifford P.
Le client n'a pas laissé de commentaire.Gerald R.
Owner was unavailable at the time I dropped the rental off, but process my return quickly sooner after I had dropped the keys in the return drop box.Samantha R.
Le client n'a pas laissé de commentaire.Carol L.
Le client n'a pas laissé de commentaire.Francis F.
The website would not recognize the location. Instead of the online process being quick and convenient, it took a really long time amd became extremely inconvenient.Bobbi W.
I cannot rate the return location as I have not been there. My Grandson, the driver, returned the vehicle and I have not checked with him on this.Lonnie J.
Le client n'a pas laissé de commentaire.Dane L.
Mobil App was not working right, had to wait to get approved. Trash/sunflower seeds on seats.Nico M.
Le client n'a pas laissé de commentaire.Gilbert H.
The kid that helped me was very helpful & new what he was doing. Great customer service!Jessica L.
Very accommodating.Glen R.
Le client n'a pas laissé de commentaire.deanne R.
Le client n'a pas laissé de commentaire.Stephan O.
Excellent service à la clientèle.Billy C. H.
Worst uhaul experience I've ever had. Went to pick up my â€œreservedâ€ truck...wasn't there. Told well nothing I can do. Found Blacklock very helpful and got me into a truck. My big issue was with returning it. First I had to take 35 miles out of my way. The person at check in was the rudest person I've ever met. I told him of my frustrations that I called and sat on hold for 30 mins no answer EVER at 1 800 go uhaul. He informed me wasn't his problem I said well your corporate cust service is awful he informed me he WAS corporate and that none of this is his problem. I told him his attitude is what's wrong with uhaul. He has long hair and a beard at the temple drop off. I WILL not ever return a u haul there. I've never been treated so poorly in my life top to bottom of this experience. Your people need to understand people returning these trucks are hot, sweaty been movIng all day and then return it and be treated like a turd for my trouble. This man needs to be terminated immediately. Also, if I reserve a truck I tend to expect the truck to be there. Disappointing experience. I will use you again because I have to but hope it's better next time. Also, is there a number I can call where people actually work? Would be nice to talk to someone when I call! ThanksTim H.
The engine sure does get hot through the casing so it is not fun when your lower leg rubs against it. And with your foot in the gas there it is hard to not touch it! Mickie in scheduling is the BEST!!Beverly S.
No improvements would be necessary for this location. I was happily greeted by a nice gentleman. He walked me through the process very quickly and the property was super clean and neat! I will be returning to this location if I need U-Haul's services in the future! Please make sure this guy is recognized for his work! Sincerely, RoyRoy J.
Great sales person and very helpfulAlan U.
Had zero issues. I dropped it off at night, and got my receipt for the drop off about 10 minutes after they opened the following day. It really put my mind to rest on the issue of whether or not I should do a night time dropoff. I"m glad I did!amy S.
Le client n'a pas laissé de commentaire.EDWARD F.
Friendly and great customer service.Jeff R.
Exceptional service!!oscar L.
Le client n'a pas laissé de commentaire.Kevin S.
Not charge $85 EXTRA for a 1/4 of a tank of fuel and sweeping a CLEAN floor!Brian T.
Lost my check out contract and was called 4 days later saying I still had van and dolly rented!!!!!!! Got a call from Andy at black lock This Sat. Morning saying it had been lost in the system and I would not be charged. Not sure how that happened but glad it got resolved And a call back.JAN F.