My original location was much closer and on my way home the original location had the exact same truck I rented not sure why I had to go to a further location. The inside of the truck was so dirty we had to clean before we could load for our move. I tried to call customer service on hold for 50 minutes, very disappointed.
David K.
Customer Reviews for Blacklock Storage
(Concessionnaire U-Haul dans le voisinage)
Testimonials From Recent Customers
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Useless
David W.I always use this drop off location because the staff and facility are the best!
Carl S.None at this time
BRENDA H.Great customer service, location, and truck was clean. Merci
Mark N.Blacklock Storage was very efficient and easy to work with. The truck was clean and worked well!
Suzanne B.-Was not walked vehicle for inspection -Had dried mud and dirt from previous renter -No office notation of the quality of previous return and I was charged for the vehicle being unclean -Employee mentioned they would have had to use a power washer/mop to clean it. Why should I be charged for what was passed on to me?
Jeffrey S.I rent several trucks a year and I always return to this location. They are so friendly and helpful! Great customer service and very professional!
carl S.A very smooth out operation, hassle free.
Thomas J.Trailer was hooked up by blacklock employee. The trailer came off the ball. Thank goodness it stayed hooked by the chains and didn't damage our truck. Employee upon his examination of receiver, stated it needed work. Hope it's done before another rental.
Don F.Blacklock Storage was very helpful since we had originally suppose to pick up a 10' truck somewhere else and when we got there we were told that they never have trucks on site and did not say anything positive about the situation. Had to call U Haul to find another truck and had to get a 15' truck. Did not need that big of a truck but all worked out.
Zachary S.Great people to work with.
Greg W.I tried to check in online yesterday 4-15 but the U-Haul website couldn't pick up my location even though my location was turned on on by cell. That was annoying because then my husband had to take off work to turn in the trailer today 4-16.
Chris J.Location was not open for reservation, had to call several times for someone to assist me at the location.
Raymond M.The person that served me was very professional and courteous.
robert G.Having no advance notice that I wanted to pickup a van that very day, the staff of your location near the intersection of FM 2920 and Mueschke Rd. took my reservation in person and then transferred it to the Blacklock location. I was pleasantly surprised with the service Brian gave me there. The vehicle was very gas efficient. Thank you for a smooth transaction.
Beverly C.not much....everything went as it was supposed to.......great service
Donald A.Great customer service and experience
Eddie H.Will use blacklock for all needs for moving.
PEGGY N.Great experience...had everything ready to go for us!!
breanna L.Easy pickup and drop off
Lottia B.The paperwork takes WAY, WAY too long. I use them regularly, need to have a frequent user so I can just get in and out, like the rent car companies do.
LUIS V.Excellent personnel and facility; very organized
Brad R.Nothing, everything was fine.
THOMAS B.My reservation was confirmed for Andys Hardware on Nichols Sawmill Rd. They did not open on time and did not fulfill my contract....unacceptable!!! I quickly changed over to this location on FM 2920 and was well taken care of! Prompt efficient service with a smile. I will use the FM 2920 location for all my moving needs in the future.
Kenneth W.very convenient location for me. Thanks.
Michaele P.Nothing to improve at this location.. Mr. Joe - the boss man gave the best customer service.. anyone could ever ask for.. I would highly recommend this place..Very satisfied customer indeed!!!!!??????
Olivia S.I did a moblie drop off and didn't speak to anyone. Everything turned out fine though.
Jennifer S.No comments.
RUSSELL B.Return the truck on 1-21-2017 at 5PM would not give a credit, was not very helpful, will not go there again
RICK Y.The rental agreement was totally messed up it from what I filled out online. They had me for a truck and a trailer. I only requested a trailer. Then when I went to return the trailer to the other location, the agreement for not correct and had me returning it to the original location. I will probably never use this location again.
Kelly L.This U-haul dealer was excellent. Unfortunately, the location I was supposed to rent from was not open at the time I was to pick up, and was referred to this location.
BRUCE F.Get better customer service!!!
maria S.Do not change the management...
brad R.Everything was great.
Teresa R.These guys were good. I had issues with the place being changed and time change without contacting me first, but that was a UHAUL problem.
Shannon M.nothing
JOHN K.Truck oil light on. Notified personnel at pick up facility. After getting on highway the truck had a serious vibration during the entire trip. Truck needs maintenance.
Wes Y.Guys in Tomball were remodeling the place and it looks awesome. They were outside to greet me and it was a very smooth trip.
Gordon P.The gentleman running the place was delightful and very helpful. Everything worked out well.
deborah O.