The pick up process was too slow, I lost more than on hour trying to have the truck key
Raimundo Contreras
Customer Reviews for Blacklock Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
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Great experience. Not b a problem anywhere.
Shannon ThompsonI picked up on Sunday, and had to get keys through my phone. It took an hour and a half even though I had a reservation! It was a HORRIBLE EXPERIENCE!!! And had nothing to do with the location!
Amy SpillerI have had a lot of confusion in this move. Being charged for days that I did not use spoke with several people everyone was rude except for one by the name of Megan spoke with the manager. He was rude and overbearing and unapologetic and no I will never use you guys again, so much confusion for just a one-way trip across town
JOYCE RICCARDELLIThank goodness for the person running the place as your app is horrible to use. Too complicated to tell you how horrible the app use is. Thanks
Jerrell MayoGreat front desk help! Truck was clean and well equipped.
Doug SnyderAgain. Probably not these people's fault. When I got to my location in Cypress I had originally planed to have moving help. Uhauls website advertised adding movers so I did because my new apartment was on the third floor. Again UHaul fell through. Never heard anything again from UHaul about the moving company I tried to hire through UHaul.com. Overall not a great experience, I was pretty dissatisfied all around. If I knew I would be doing so much manual work I would've just skipped UHaul entirely and gone with a private moving company where I wouldn't have to lift a finger.
Daniel GriffinS.O.
Michael HoffmanIt was a quick move but all went smoothly with checking out and returning the truck
Barry BakereThe U-Haul app is not user friendly, did not work well while I was onsite attempting to pick up the vehicle. I had to call the user support line and was connected to someone who really did not want to be at work. Awful phone experience. Will not use this process again. What a waste of my time! Randy Paramore 281-728-4018
Randy ParamoreCaitlin is very courteous and professional.
LeeAnna GeorgeNothing. The young lady that checked me out was a joy to work with.
GARY STEENService was good. very helpful.
VICTOR HARRISAgain the app is terrible, slow disconnects. Needs an IT upgrades.
Jerrell MayoThe online checkin and out is major problem, the system keeps delaying with (no connect) yet I keep tapping and it finally connects. Has to be a U-Haul issue as I never loose connection on any other site at that time.
Jerrell MayoSomeone else dropped the truck off for me, and they were able to get the transaction completed.
Kevin LloydI only have one concern,I was charged 81 dollars and my bill was around 51,I was told it would be adjusted on my card ,it hasn't been yet,please address this,I plan on using again in the future,I just need the adjustment on my card,thank you,sandra lloyd 417*621*5257
Sandra LloydMore friendly clerks
Randall WestThe storage was closed when we dropped off. Using the online check out was difficult. We tried using the app, but it would not work at all. After some difficulty, we finally got the mobile website to work.
Collin DaltonMy original location was much closer and on my way home the original location had the exact same truck I rented not sure why I had to go to a further location. The inside of the truck was so dirty we had to clean before we could load for our move. I tried to call customer service on hold for 50 minutes, very disappointed.
David KokowskyUseless
David WeisI always use this drop off location because the staff and facility are the best!
Carl SvedinNone at this time
BRENDA HOLDERGreat customer service, location, and truck was clean. Merci
Mark NezBlacklock Storage was very efficient and easy to work with. The truck was clean and worked well!
Suzanne Baker-Was not walked vehicle for inspection -Had dried mud and dirt from previous renter -No office notation of the quality of previous return and I was charged for the vehicle being unclean -Employee mentioned they would have had to use a power washer/mop to clean it. Why should I be charged for what was passed on to me?
Jeffrey SchmidbauerI rent several trucks a year and I always return to this location. They are so friendly and helpful! Great customer service and very professional!
carl svedinA very smooth out operation, hassle free.
Thomas JonesTrailer was hooked up by blacklock employee. The trailer came off the ball. Thank goodness it stayed hooked by the chains and didn't damage our truck. Employee upon his examination of receiver, stated it needed work. Hope it's done before another rental.
Don FranklinBlacklock Storage was very helpful since we had originally suppose to pick up a 10' truck somewhere else and when we got there we were told that they never have trucks on site and did not say anything positive about the situation. Had to call U Haul to find another truck and had to get a 15' truck. Did not need that big of a truck but all worked out.
Zachary SmithGreat people to work with.
Greg WrobleskeI tried to check in online yesterday 4-15 but the U-Haul website couldn't pick up my location even though my location was turned on on by cell. That was annoying because then my husband had to take off work to turn in the trailer today 4-16.
Chris JensenLocation was not open for reservation, had to call several times for someone to assist me at the location.
Raymond McGawThe person that served me was very professional and courteous.
robert galvan jrHaving no advance notice that I wanted to pickup a van that very day, the staff of your location near the intersection of FM 2920 and Mueschke Rd. took my reservation in person and then transferred it to the Blacklock location. I was pleasantly surprised with the service Brian gave me there. The vehicle was very gas efficient. Thank you for a smooth transaction.
Beverly Curbellonot much....everything went as it was supposed to.......great service
Donald AndersonGreat customer service and experience
Eddie HaysWill use blacklock for all needs for moving.
PEGGY NASHGreat experience...had everything ready to go for us!!
breanna leonhardtEasy pickup and drop off
Lottia BlountThe paperwork takes WAY, WAY too long. I use them regularly, need to have a frequent user so I can just get in and out, like the rent car companies do.
LUIS VALDESExcellent personnel and facility; very organized
Brad RobicheauxNothing, everything was fine.
THOMAS BERGERONMy reservation was confirmed for Andys Hardware on Nichols Sawmill Rd. They did not open on time and did not fulfill my contract....unacceptable!!! I quickly changed over to this location on FM 2920 and was well taken care of! Prompt efficient service with a smile. I will use the FM 2920 location for all my moving needs in the future.
Kenneth Wehringvery convenient location for me. Thanks.
Michaele PennisonNothing to improve at this location.. Mr. Joe - the boss man gave the best customer service.. anyone could ever ask for.. I would highly recommend this place..Very satisfied customer indeed!!!!!??????
Olivia ScuderiI did a moblie drop off and didn't speak to anyone. Everything turned out fine though.
Jennifer SanchezNo comments.
RUSSELL BROWNReturn the truck on 1-21-2017 at 5PM would not give a credit, was not very helpful, will not go there again
RICK YOUMANSThe rental agreement was totally messed up it from what I filled out online. They had me for a truck and a trailer. I only requested a trailer. Then when I went to return the trailer to the other location, the agreement for not correct and had me returning it to the original location. I will probably never use this location again.
Kelly LeBlancThis U-haul dealer was excellent. Unfortunately, the location I was supposed to rent from was not open at the time I was to pick up, and was referred to this location.
BRUCE FRENCHGet better customer service!!!
maria saldanaDo not change the management...
brad robicheauxEverything was great.
Teresa ReevesThese guys were good. I had issues with the place being changed and time change without contacting me first, but that was a UHAUL problem.
Shannon McPherson