Évaluations des clients Bloomingdale Self Storage

Better selection. I wanted a van, but only a 10ft was available. I was however just a walk-in late on Sunday afternoon.

No improvement. RJ and Bryan are incredible people, extremely helpful and we have come back to rent from this location even though it's not the closest to our new home, simply because those two associates are amazing. I have and will continue to recommend that location for all of my UHaul needs.

The guy who was working this day was the friendliest happiest seeming guy I have ever met. I would definitely recommend this location specifically to anyone I know that needs a truck trailer or van.

All I did was drop the car off after hours. It was easy to use the website and take the pictures.

Only one employee was working. Seemed a bit flustered. I was late in arriving as did not see the sign and drove past. Employee asked if I wanted hand cart , went out of his way to show me what it looks like but never put it into trailer. When I called about it and they asked what could they do for me, I asked to ha e it dropped off. The man told me he would call back shortly. Call never came. I already had started loading trailer as soon as I arrived home, so didn't think about handcart until needed. Very disappointing!

Bryan and RJ were personable and professional. They both provided excellent customer service for a 15 foot rental truck. Best of all, they were following all of the CDC guidelines to protect customers and themselves from Covid-19. Thank you!

Keep up the good work.

Customer Representative Bryan was absolutely amazing. I was very upset because the uhaul system would not allow me to rent initially after Bryan attempted to complete rental. There was some sort of error in the system. I called and waited nearly an hour to speak to a representative. I was told it was due to updates in the system. It was a very stressful experience. In fact I was so stressed and exhausted from the embarrassment, the uncertainty of what was coming up under my name, the lack of customer care when I attempted to call about error, and the unnecessary time it took to have matter cleared up. My blood pressure was through the roof. My trip was interrupted because I became too ill to enjoy my vacation.

very helpful and friendly

Staff was EXCELLENT and helped me out greatly! Thanks Again & See you soon!

Both guys that we're working there we're very friendly very professional with a smile.

Bryan is #1 customer service and I'm a frequent flyer. Thanks.

Everything went fantastic! Easy hook-up, friendly & helpful service, minimal cost. Thanks U-Haul!!

quick process, friendly staff

The box need Ramp to carry things easier otherwise it's good size and fits more than expected

Answer to question cleane and maintain . I agree clean truck but maintained I wouldn't know I'm not record Detp.

This location needs to be more specific about where to drop Truck rental off after hours. It was very confusing & No one mentioned it when I picked up the rental

Mr. RJ was very helpful. He made sure everything was ready for me. I would highly recommend this location to rent from.

I booked the van and added my husband as a second driver, as I wasn't sure he could get off from work to help move our daughter. When we got there to pick up van the employee came out. I explained why we were there. He asked who was the primary driver and I said, me. He looked at us and said you are both listed and I said yes. Then he turned from me and never spoke to me again. He asked my husband things. He then went back and thought he was calling my husband but he reached me. I began to ask what he needed. He only wanted to talk to my husband. It was very dismissive. All people should be treated in the same manner. My husband had no idea what exactly I had reserved such as a dolly.

The Staff were very professional, friendly, knowledgeable, efficient and helpful when renting and returning the truck. I found the truck super clean and good working condition. I will use this location again when renting my next U=Haul truck.

We rented an 5x8 enclosed trailer to move furnishings from Tampa Fl to Athens TN. We did not realize that the floor of the trailer was dirty. Upon placing the pieces in the "newly" carpeted bedroom we realized that each piece was putting black marks which appeared to be greasy marks on the carpet. My husband thought it may be oxidation from the aluminum floor of the trailer. We are having a terrible time removing the stains from the carpet. We have rented from Uhaul several times over the years and never have had this type of issue. I would appreciate a call back on this matter. Renee Grooms 813-767-8469 The trailer id# was AV5331J

Truck windows were dirty inside and out

Express check in is a joke! It took 30 minutes for me to obtain a truck tha was reserved with express check in complete! There was nothing express about it

Thank you

They guy who took care of me was super awesome! I think his name was Bryson?

Not have the sale representative call us less than two hours after we pick up the truck to see if we are bringing it back that day. It a rental us for 24 hours than wait and see How our move goes ~ there wasn't a walk around with the agent because it was raining but my husband did one on his own.

The app is ridiculous. Not user friendly, a pain in the butt.

Very helpful and easy to work with thanks

Brian was professional with a smile! Given concerns associated with current Covid19 situation, it appeared all was being done that might be done to keep everyone safe. And again, Brian was there to help when I had to reschedule, when I picked up, and after equipment was returned.

The team at this location is awesome!!

R. J. and Bryan are the best. They really know there products They are an asset to the company.

The guy who helped me was extremely positive and helpful. He really made our whole experience a positive one.

A J was wonderful! Top notch organization.

Great experience. Both associates (pick up and drop off) did a great job. I told them both, the most professional and effortless experience a customer could have.

Bryan was outstanding!! I would go there just because of him even if the equipment wasn't so clean. Everything was great though.

Could not have been happier. Very friendly people who made us feel great. Nothing to improve.

Very good experience!!! RJ was very thorough, courteous and professional. Trailer was exactly what we needed and the price was very reasonable. Thanks!

Your Customer Service Professionals were OUTSTANDING with a Contagious Outgoing and Upbeat Personality. Thank You for an Outstanding Experience!!

R J was awesome,!

I ordered pads but didn't receive them. I called and waited on hold and told the customer service rep and she said she would let them know not to charge me. I disputed the charges when I checked out and I still see the $40 charge on my invoice.

Absolutely very cautious and professional on how they are handling the rentals during this pandemic.

The gentleman who I worked with was exceptional. He was friendly, gave all information needed and added tips to make the move easier. He made the whole experience amazing. I'd recommend him and the Uhaul company to anyone I meet that needs that service. This man was the reason for that!

Brian was awesome and got me in a vehicle faster than I thought could happen????

very nice facility

Had a tough time with the online check out but the gentleman that was working the location was great.

Brian was absolutely fantastic. Very professional and competent and made us feel like we were working with a close family friend.

Staff was friendly and professional.

Everything was great! As soon as I get my refund I'll give them an excellent rating it was just a small mix up. But the customer service is outstanding.

Jamie of the Bloomingdale location (at least that's what he told me his name was) was extremely RUDE, UNPROFSSIONAL, DISREPECTFUL, AND TOTALLY ARROGANT. The statements and comments he made were completely inexcusable. I made a reservation for a 10' truck for a pickup at the FishHawk Lithia location. The afternoon before I receive a phone call from Jamie advising me that not only is my truck size been changed to a 15' truck that now my pickup location is much further away. I lived in FishHawk so I was planning to simply walking there in the morning. This unapproved change in the pickup location left me no option but now needing to hire a lift/uber/taxi to get there and spending more on fuel… how can U-Haul be so inconsiderate of their customers needs. Jamie, literally told me that U-Haul will not be inconvenienced and does not move trucks to satisfy the customers needs and their reservations it is the customers who are the ones that will be inconvenienced and need to go where the trucks are. AND if I don't like it I can rent from someone else. Because of this I am hereby immediately requesting to be immediately compensated for this horrible and tragic display of rudeness and complete lack of professionalism especially during these global concerns and trying times we're all facing. Jamie needs to face the strictest form of discipline the company offers. There are a lot of unemployed and desperate good descent and caring people out there and I strongly suggest that U-Haul start hiring those people and terminate those who do not know how to be empathetic and compassionate. It is times like these that define a person and a company, and currently after my personal experience with U-Haul I feel that U-Haul is falling short of what defines and good company that cares about relationships with their customers

When I made the reservation there was no indication that I would have such an issue picking up the truck. Social distancing could still be observed even if your employee opened up the door. I entered all my information online but when I got there all there was was a giant piece of glass and no way to communicate with that employee, except yelling through that glass. He had no phone to pick up, and no suggestions. There was a sign that said business would be done over the phone but how do you pick up a truck over the phone? He had to give us keys and paper work, but didn't want to open the door! That makes no sense. Don't keep your business open if you're afraid of the current conditions. You made us late for our appointment, and made many others wait (after you eventually decided to put gloves on and come out). Or, install a window that allows you to communicate with others. Or, remember that you could've left opened the door and stayed 6 feet away from us and we could've been on our way.