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Mary timmons
Customer Reviews for Blue & White Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Best experience I've ever had renting something. Quick and easy. DeAnna was Extremely helpful will do all my business with them from now on. Great work!
BRIAN ANTHONYOn the Truck I had the CK engine light was you might want to have it ck out before you rent it out again we want to thank you for the 50 free miles again thank you
Paul TryonEverything was fine. I would definitely use them again.
bob burrowsGreat service! Very fast.
tom aleksandrowiczGreat UHaul experience. Clean, well maintained equipment, friendly staff, great price
Todd PekatsThe only issue I had was the website offered me to purchase moving boxes!! I put I wanted four x large boxes and didn't get them!! This location does not have boxes, so I hope my card doesn't get charged for the boxes I did not receive!! The lady working helped us get a storage unit also at the time of picking up the U-Haul truck!!
Doris PriestCab of truck needed cleaning
Paula WilbertThe vehicle was extremely clean and the rental location was very convenient. The girl who took care of my transaction was super nice. Excellent experience.
Jane RavenelGreat customer service and very clean rentals
Erika HoffmanHon
Scott A DarrowVery much special people you have Ellen Raff
Ellen RaffThe person working at this location was very helpful when I had problems with the self check in system. The truck was old, but well maintained.
BETH WAGGONERSlick as ice Very good service
Carole BildsteinVery pleasant lady came right out and checked out truck. I have rented from Uhaul many times. This was my best expierence .
BRIAN GIRARDGarth is great! The Service is excellent, the equipment is as it should be!
Lucas BouchardVery quick and easy transaction.
DAVID ABELLNo one was there for the drop off.
Sharron HoytVery nice and informitive
Timothy ThomaGreat customer service and nice people to work with in general.
Dale EdmondsClean and well maintained. Easy in and out. We had to store an unboxed couch here for months and it has no damage, no dirt. It was easy to move out. We received all receipts via email which was super easy. Also the price was super reasonable. Would definitely rent here again if I needed to.
Heather Ciamei | Expérience généraleAll good here
PAUL WARDClose to where I was going
Gerald HallThe location wasn't a problem other then poor phone reception. The BIG problem was contactless pick up and drop off. It was awful! I will never do it again.
Donald SawyerEverything went well no problems at all.
MICHAEL STIKKELCertainly would use this facility in the future.
James McVay | Expérience généraleI was extremely happy with the storage place and they were all kind to me and anytime I came to get my things some one always came to make sure I belonged at that location I will always recommend them
Jamie Remis | Expérience généraleExcellent serve at pick up,
JACQUELINEJANET MITARITONNOQuick and efficient. Friendly and Helpful.
PHILIP DAPSONGreat place to rent from, Employees friendly and easy to work with
eric calkinsNothing it was good and fast
Kenneth McLaughlinNo one is in office except by Appointment only. Printer was non- functioning so I did not receive a print out of rental contract. When I called phone number of this u- haul location to reserve rental, no one answers phone, and did not return my calls even though I left a message each time.
Katherine NevilleI arrived at the facility to find a note on the door informing customers to call the number on the note if they need assistance as they do not staff the location. The note said if I made an appointment to rent a trailer, someone would arrive at the reservation time. The man was only a few minutes late which was no problem. He was also very polite and professional. However, he never even walked over to the trailer. He was in his truck and gone before I even backed up to it. I've rented several trailers from U-Haul over the years and they have always hooked it up to my truck and looked it over with me at check-out and check-in. I had to hook up the trailer myself and took pictures before I left the facility. When I returned the trailer there was nobody there to check it in or look it over and clear it as having no damage. So I disconnected the trailer and had to take more pictures to prove it was not damaged when I dropped it off. Not my best experience with U-Haul. One would think your company would be more careful to inspect the places that rent your vehicles.
Kurt ReomeS.O.
Ralph GrayBecause of the pandemic this place was closed. I just dropped off
Gerald HallAmanda Weigand was so helpful
Amanda WeigandI ordered a 10 foot box truck when I picked it up the box had a big puddle of water in it.... also when I returned it they tried to charge me for 375 extra miles so I called customer service. They seemed to have it figured out yet a few days later an extra 300 dollars was taken out of my account. I had to contact the manager that oversees the dealer as the dealer would not answer the phone. The manager I spoke with refunded the money but it could take up to 5 day to get the money back. It has been an overall nightmare experience and I would not suggest this dealer to anyone
Jared CorsettePeople where very helpful wouldn't hesitate to use them again in the future, I was very pleased with my experience!
Scott WrightAmanda was amazing.
Harry WitchleyEstablishment was not opened yet but actually appeared to be an empty lot.
BRIAN DEEKENNo U-Haul signage. Got lost.
Mark GoodwinThe lady was very nice and helpful, considering she had no idea underground sales had arranged for us to rent the 12x9 trailer for the same price as the 5x8 trailer that they could not provide, even though we had a guaranteed reservation. Uhaul reservations are worthless. We will not be using uhaul ever again. Very upsetting experience.
George ColburnAmanda was very helpful and knowledgeable. Excellant customer service skills. I also met the owner and he wss very friendly
Harry WitchleyI have originally reserved a truck in Oswego, NY. Later was informed that I had to drive 30 miles out of town to pick up the rental truck.
LUDA ARDANVery courteous and helpful.
Christina Johnsongreat to do business with nice people and very good trucks and trailers thank you
Darrell FortinoGreat service truck was extremely clean and great communication with employees. Highly recommended!!!
Tony MocciaroQuick and easy. Thanks
Doug WilcoxBien
MATTHEW CHEEVERS | Expérience généraleIf equipment is not available in a certain area, then do not allow the reservation to be made. Traveling over 50 miles to retrieve a trailer is quite a distance. If the equipment is not available, then the website should reflect that.
Sean OmaraOverall Uhaul experience not with this location was AWFUL. I was transferred 20+ minutes away to this location after the uhaul on teall ave in Syracuse failed to actually have a truck available or call the previous renter until I got there. B&W storage was gracious enough to show up even though they were normally closed.
Catherine CatersonAmanda is a sweetheart ! Between her and the team in Rome it was by far the easiest move ever ! Ty
Sandy WoolridgeYou haul representative did not greet or even speak to us when we got there. Would not make eye contact or even a simple hello. Will not return or recommend this location. We called the toll free number and spoke to Melanie who handled everything professionally.
RANDY NIERMerci
KEN BOOTH | Expérience généraleCustomer service was awesome. The folks here went above and beyond to ensure everything was in order.
george reedthe pe0ple at blue&white went the extra effort to make sure my move went perfect on there end. They could not have done anymore to help . I want to thank them so very much. neil risso
Neil RissoGarth and Amanda were very helpful and professional.
Glenda HowardVery nice facility. Owners are very accommodating. The only complaint I have is that at night you cannot tell where the entrance is and it is very easy to end up in a ditch.
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