Customer Reviews for Blue Diamond Storage
(U-Haul Neighborhood Dealer)

873 évaluations

4075 W Camero Ave   Las Vegas, NV 89139
(Blue Diamond Rd & Hinson St across from Target and Kohls)

(702) 227-6919

Heures d’ouverture

  • Du lundi au samedi :
    8h30 am à 12h pm / 1h30 pm à 4h pm
  • Dimanche :
    De 8 h am à 12 h pm

Services dans cet établissement :

Pour nous contacter

(702) 227-6919

4075 W Camero Ave
Las Vegas, NV 89139
(Blue Diamond Rd & Hinson St across from Target and Kohls)

Services dans cet établissement :

Heures d’ouverture

  • Du lundi au samedi :
    8h30 am à 12h pm / 1h30 pm à 4h pm
  • Dimanche :
    De 8 h am à 12 h pm
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

Le client n'a pas laissé de commentaire.

ANNA K 
Évaluation :
5

Le client n'a pas laissé de commentaire.

NICHOLAS J 
Évaluation :
5

Jesus ( i think that is his name. The Gentleman working.) was extremely professional, on the phone making the reservation and in person at pick up. He made the process very easy and was very helpful with information needed.

KEVIN L 
Évaluation :
5

Nothing thank you for all you're help and good custermer service

JORGE R 
Évaluation :
5

Very easy to work with and get in contact with.

ROSS W 
Évaluation :
3

The gas was right above 3/4 tank and there was no other option other than 15th of a tank. The gauge had only so many lines. I didn't want to lie about gas so I chose the 15th mark. Unfortunately, that honesty costed me $28 in gas. I went no more than 10 miles. It really sucked. This is more so a U-Haul thing and not location thing. But I still wouldn't recommend using U-Haul after this.

Barbara D 
Évaluation :
5

Excelente customer service

Patricia H 
Évaluation :
1

Terrible Experience with U-Haul I rented a 10 ft truck from U-Haul for 3 days, along with a dolly and furniture dolly. However, my experience was an absolute nightmare from start to finish. First off, when I picked up the truck, I never received either of the dollies I had paid for. I was told they'd be included, but after loading the truck, I realized both dollies were missing. I went ahead and completed my move without the dollies, and when I returned the truck a day early to minimize my rental time, I thought I was in the clear. Big mistake. A few days later, I was shocked to find that U-Haul had charged me an additional $275 for the "lost" dollies (which I never even received) and for an extra day of rental, despite returning the truck early. I called customer service multiple times, and each time I was promised that they would correct the mistake, but I've now been waiting for 4 weeks with no resolution. I did receive a partial refund for the two missing dollies, but I was still charged for the extra day-the very extra day that I did not use. To make matters worse, customer service continues to give me the runaround with no real answers. This experience has been a complete disaster.

Niccolo O 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mike A 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Keith C 
Évaluation :
5

The app was very user friendly and it was nice having a location near my home.

Shelby V 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JILLIAN B 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SHIRA W 
Évaluation :
5

Employees at this location are always nice and helpful. I also rent a storage unit from this location for years and have had a good experience with that also.

RENEE R 
Évaluation :
5

Customer service at this location was very helpful and fast service.

Amador T 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RENE V 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GARRET J 
Évaluation :
5

N/a

OSCAR T 
Évaluation :
5

The service was excellent!!

RODERICK J 
Évaluation :
4

Le client n'a pas laissé de commentaire.

MARC B 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANDREA M 
Évaluation :
4

We had a poor experience with the movers we booked through U-Haul. They are cheating people, not providing adequate work, damaging walls and furniture, and ransacking medicine cabinets. Then the supervisor/scheduler answered our concerns with accusations, false information, and intimidation. I question their reviews. We expect U-Haul to respond to this concern.

CHRIS D 
Évaluation :
4

Very friendly and professional

Tracy H 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Larissa N 
Évaluation :
5

Excellent service. Very nice. Great rental. Thanks

Kim W 
Évaluation :
4

Angel was helpful and efficient. Excellent service à la clientèle.

ROBERT E 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dax M 
Évaluation :
5

Very friendly and quick/easy drop off.

Mitchell C 
Évaluation :
4

More staff.

Francisco S 
Évaluation :
3

1. The inside of the truck smelled like animal urine, yes animal urine, as soon as I got home I had to get cleaner and clean the interior because of the smell. It hit me like a brick when I first opened the truck, there was also trash left under the passenger seat by the door. I probly should have taken pics to show. 2. When we came to return the truck we tried to "scan the code" to return the truck and it took me to everything EXCEPT how to return the truck. FINALLY just dropped the key in the box. Hoping someone would get it.  3 we got there at 9:50 am to pick up the truck and NOBODY WAS THERE.... We waited and waited and I was livid. Waited and waited and just as we were leaving a car pulled up and the person went inside with food and a drink... as in THEY LEFT KNOWING A RESERVATION WAS COMING IN!!!!!!!!!!! HORRIBLE WAY TO RUN A BUSINESS!!!!! HORRIBKE CUSTOMER SERVICE!!!!!! WE WILL NEVER USE UR FACILITY AGAIN. 0/10 WOULD NOT RECOMMEND

Brian N 
Évaluation :
5

Staff friendly

Jeffrey M 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DEVON W 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lawonda L 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Melissa A 
Évaluation :
4

Greet customer with a smile.

olimpio m 
Évaluation :
2

We had a a very stressful trip. The drivers side side mirror was loosely swinging back and forth the entire drive across country. It was stressful and dangerous. We could not change lanes without manually rolling down the window (in a snow storm) and then pushing the side mirror with my hand to see the blind spot. Now do this 100+ plus times in freezing weather during your drive. As I said, stressful and dangerous. It seems such an important, basic thing should be checked prior to customers renting the truck and paying you 5k for a properly functioning truck. Thank God, no accidents occured.

john v 
Évaluation :
5

Nice persoon over the phone, from the outside looks very clean, I highly recommend it..

Christopher F 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ronald C 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Maria H 
Évaluation :
5

Thanks for making the process so seamless.

Lynn H 
Évaluation :
1

The location did not provide moving blankets or furniture dolly which I had paid for before hand. It was after hours so they could not refund me and I had to call support.

BAILEY W 
Évaluation :
1

I've used U-Haul for 20 years and this was the worst experience using your services I've ever had. Terrible communication all-around between all employees that I interacted with. Will never be using U-Haul again.

James W 
Évaluation :
5

There is not a thing that needs to be moved Angel and Jesus were fantastic they gave $100 and 95 % of themselves I have never met two more wonderful and professional people working for U-Haul and for the storage

DENISE L 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Amando T 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ARSENIO D 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Elizabeth L 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alicia J 
Évaluation :
5

Great experience. Thank you.

Lisa H 
Évaluation :
5

A little suggest for drop off location, I would like to representative check my return car on the same day instead of next day.

Sinh C 
Évaluation :
5

Friendly customer service and easy process

Alyson B 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert W 
Évaluation :
3

Le client n'a pas laissé de commentaire.

STACIE H 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Richard F 
Évaluation :
5

Had a rental scheduled for noon, owner called me asked if I could come early to pick up as they closed at noon for lunch, that was very much appreciated.

Richard L 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Acisclo A 
Évaluation :
4

Office person was helpful. It seems they have limited viecle selection but there are no big lines either

candan a 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Richard G 
Évaluation :
1

I got a truck with no gas I barely made it to the nearest gas station to put some gas.

Francisco L 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ELIZABETH A 
Évaluation :
5

Easy and convenient

Anna A 
Évaluation :
3

Include the equipment that customers ask for. I asked for a dolly and didn't receive one. I was still charged for it.

Jonah B 
Évaluation :
5

Thank you so much for a great customer service and specially the guy the at desk was super helpful

Ali A 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sergio T 
Évaluation :
5

Easiest Uhaul experience I have ever had. The person in the office was very friendly and when I move in 4 months, I will definitely be using this location!

Cynthia D 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alfred G 
Évaluation :
1

Awful online checkin experience

serita w 
Évaluation :
5

Need vans at this location. And handles on the left drivers inside by the door frame. And pull outsat back of the trucks to load trucks on all trucks.

David m 
Évaluation :
5

I was charged for purchase of shipping supplies that I did not order. Very unhappy that the website automatically clicks on the box to place an order for things that I don't need. I turned it off 3 times and then ended up with a purchase for over $150 of supplies that I do not need. Very unhappy with uhaul the corporation. Very happy with the Blue Diamond storage company that I picked up the truck from.

Cheryl C 
Évaluation :
3

Have better trucks

STANLEY G 
Évaluation :
5

Le client n'a pas laissé de commentaire.

jerald k 
Évaluation :
5

The gentleman that helped me was kind, nice and had all the answers to all my questions.

Jimmie R 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alma F 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tranell B 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Florinda B 
Évaluation :
4

I dropped off after duty hours and called 24 hours to check on my return but it was not closed out. The staff did apologize for not closing it out but did so while I was on the phone with him. Thank you .

Joe T 
Évaluation :
4

The truck needed wheels allimend and wheels balance that truck can’t go pass 50 mph it starts to bounce and pull to the right

Anthony P 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Chanteal G 
Évaluation :
1

This was the worst experience ever with uhaul. I picked up my truck at 6 am no equipment was in the truck delayed my move time by 2 hours. I had to go to another uhaul to get the dolly which they did not have. The truck was on empty. The whole experience was a nightmare Original reservation was cancelled had to down grade my uhaul. I would like a full refund!!! Horrible experience

Rebecca H 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JoeAnne G 
Évaluation :
5

Everything was great. Lady even walked me through patiently unlocking the lock

Stephen L 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jacob N 
Évaluation :
5

The metal lip when unloading furniture is sharp. Tape should be over it so as not to damage furniture. My one large dresser got damaged by it. I am not happy about that.

David m 
Évaluation :
5

Really nice and helpful! Renting made easy!! ~ Thank you!!

Deanna S 
Évaluation :
5

Le client n'a pas laissé de commentaire.

darrin s 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Antonia J 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dirk W 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Samantha D 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Quincy G 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Avelino L 
Évaluation :
5

The young man was very helpful And professional

MARYANN M 
Évaluation :
4

Please make sure there are no locks on storage door before renting. This truck had a lock in back from somebody and I had to hire locksmith to take off at a cost of $180 ((((()

Nick L 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Fanny D 
Évaluation :
5

We were amazed @ how fat our UBOX arrived. Mahalo

Lisa K 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Krysta T 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shelly R 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael M 
Évaluation :
3

I reserved blankets and was told they had none at that location. If none were available I should have been notified or unable to reserve them. This required me to go to another location to get just blankets.

Noah C 
Évaluation :
5

Both Angel and Jesus are very accommodating.

Donna S 
Évaluation :
5

We have been using the location on S Las Vegas Blvd for years. This year we were treated horribly and would never go back. Fortunately they didn't have the truck we reserved and sent us to the Blue Diamond store. What a difference! There we were treated extremely well, got excellent service and our truck was in so much better condition. This probably saved our relationship. We rent many trucks every year and we will never go back to the other location.

Sally R 
Évaluation :
5

Excellent and Prompt Service. I was in and out in 2 minutes!!!

Kelly B 
Non les évaluations ont été soumises pour cet établissement.

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