Customer Reviews for Blue J Convenience
(U-Haul Neighborhood Dealer)

Évaluation :

5

Vehicle only had 1/8 tank of fuel upon pickup. Also had an exhaust leak

Évaluation :

1

He's pretending himself is busy when we turn back the truck to his store. He or his team don't want to go outside to check the truck after the returner . So he can. He can charge extra after we leave the key. and this is not the first time Either he'll charge you extra mileage. Or he's gonna charge you a cleaning fee or a gas, even if you have a pictures ,, he will not do anything

Évaluation :

5

I think if you put a reversing camera, that would be better

Évaluation :

1

In the contract they list the fuel at 1/4. I start the van and the fuels at 1/8. I took a picture of the odometer and fuel level of start and finish. When returning I explained that I didn't not get the van with 1/4 fuel level and showed pictures (I still have it with geostamped time for evidence). They said it was okay. When I get home I get the email receipt and they proceeded to charge me fuel level charges. Terrible management.

Évaluation :

5

Good service 👍

Évaluation :

1

Was charged 10$ for my foot prints after I returned the truck, they didn’t give the final bill right away because the guy who do that is (not there).

Évaluation :

1

Josh Allen would destroy Patrick mahomes in a fight

Évaluation :

2

I would never recommend uhaul to anyone. Not because of this location because of uhaul. My reservation was accepted at the time of booking, yet my whole reservation was changed less than 24 hours before my pickup without a phone call to explore options. When I called to find out what was happening with my reservation I was told there was nothing that could be done and pretty much other people take priority. The representative was the rudest individual I have ever dealt with. This representative did not attempt to explore in town movers or any options to help resolve the issue. I was transferred a total of 6 times and spent 75 minutes on the phone trying to get a resolution. Worst experience EVER! Your system should jot allow a reservation to be made if the equipment isn't avaliable, if you need someone to review the reservation it should be done immediately, not less than 24 hours beforehand. As a senior logistics manager, I have never been more disgusted in the hickey mouse operation experience I received with uhalu. As a long time.e uhaul customer from moving to storage, I doubt i will ever return.

Évaluation :

3

No complaints

Évaluation :

5

Good luck

Évaluation :

3

i would rental agent was great people at the store had no idea of what they where doing.The back of the truck was dirty i had to sweep it out but other then that it was great

Évaluation :

2

It isn't so much the pick up place that was the issue, although the person at the counter wasn't easy to understand. My issue was with how unclear all the 'prep' work is and going through it all, then having to still deal with someone in the convenience store. I also don't recall entering my credit card info, yet there it was on the account? I also think for the rickety old truck you get to drive, cost of mileage is ridiculous!

Évaluation :

5

U-Haul customer service should let us know the store location have different time schedule, when picking up the truck then what it is provided on the U-Haul website. Overall the store owner was very professional and was very helpful and accommodating. I would give him 5/5 star rating

Évaluation :

5

Staff was friendly and easy process. My only complaint is not being able to return this to st Thomas. We had to return all the way to London, costing us an extra 22 km.

Évaluation :

4

Mirror of the passenger side became loose after the truck shook on a padhole. I had the truck loaded already and in my way to my final destination. This is a safety concern as I did not have a safe view of the left side of the truck. Very bad experience.

Évaluation :

5

We were quite disappointed in uhaul (not this location specifically). We arrived at our initial location to pick up the truck at 5:30am to discover that the lock box was extremely corroded. We could not get the lock to open, so we called the service centre. The agent told us that the notes suggested that you have to be rough with this lock as it is starting to rust. So, why not change the lock so customers do not struggle? We ended up not being able to remove the lock, and therefore had to wait until 8:00am for another location with the truck we needed to open. This was extremely frustrating as we had already aligned for family to begin helping us move at 6:00am as we were on a strict timeline. This is not the first time we've had issues with a mobile pickup with uhaul so I would strongly advise against this.

Évaluation :

5

Vehicle was clean and ready for us and drop off was quick and easy.

Évaluation :

3

I was charged $20 for a protection fee. This was not mentioned in my transaction. I'm requesting this to be refunded onto my card. Plus, it seemed expensive when I went over 15km so I would look at a different company next time. Also, online availability is not accurate. I rented a while back from U-Haul and didn't like it, thought I'd give them another chance and I still don't have good things to say. I'll use Penske next time.

Évaluation :

2

Employee at store charged me a late fee for 1,5 hours extra. We had the truck reserved for 5 hours, but the U-Haul website states it's operates on a 24 hour rental period. I tried calling the pick up store multiple times to see if this was ok, and no one answered. Check out process was slow. Pick up location charged me $1,79 per mile, when I check the website for an estimate it stated $1,09 per mile. Very very disappointed with my experience. I was planning on using U-Haul next weekend to move my belongs, only moved my wife's belongs this past weekend, but now I am seriously reconsidering. Plan to use enterprise for my next move.

Évaluation :

5

Fast good service.

Évaluation :

5

Merci

Évaluation :

4

We filled the fuel tank with what we used. The store agent indicated that it was not adequate. We had not option and were charged an extra $16. We also did not expect that a small amount of dust on the floor mat would trigger an additional charge. We chose to clean this ourselves with a cloth - even though there was very little to clean.This was all very disappointing. The process to rent and pick up was simple and fairly fast. The store agent was very kind.

Évaluation :

5

Excellent customer service

Évaluation :

3

I find using the app and doing self service frustrating. I always have trouble making it work. It is never a three step process and then I have to get help at the desk.

Évaluation :

4

I picked up the rental at 1105 Jalna Blv location. The staff was friendly but couldn't answer some basic questions about certain costs. But it all worked out. Pick up and drop off was ok. Agent had me go outside to take my own pictures of mileage and gas gauge.

Évaluation :

5

Absolutely the best ever renting from U-Haul experience. The young man was very friendly and helpful. In fact the owner of the store was there when I returned the van. He too was friendly and asked if everything was fine with my rental. I love the fact I can walk less than five minutes to rent a truck or van when required.

Évaluation :

3

The truck reeked of cigarettes and it was completely dusty. They didn't take contactless cards, so I had to get my wife all the way back from our place to bring me a physical card. Not a good experience.

Évaluation :

3

On the day prior, you moved my pickup location to a much further store without any consultation with me, and then charged me for going slightly over the mileage allocation due to the pickup location change. I attempted to use the 24/7 mobile pickup options, but your mobile app didn't work (pages wouldn't load) for either of the pickup or drop off. In this feedback you request ratings of the locations, but not the service overall. The locations were fine, it's your backend services that should be receiving the poor ratings.

Évaluation :

1

Worse customer service. Not even a single responsible person for giving answers to customers. I will be looking for better option then U-Haul. Hopefully never want to come to U-Haul again. Also, this is totally based on my U-Haul experience on Sep 23, 2023. My reservation number was 14000065. If anyone want to verify legitimacy. Merci.

Évaluation :

3

I was charged the estimate amount upon pick up and the amount was different upon drop off but nothing was refunded. Charges weren't clear. Not sure how a rental that was 19,99 plus 16$ for insurance and 45 kms at 0,89 a km could come to 114. It was returned with no need to top up fuel either.

Évaluation :

3

Dirty windshield needed cleaning . Throw awsy empty bottles from cab.

Évaluation :

3

Very friendly staff but it was a slow process. Equipment for booking the truck wasn't working so it had to be done on a laptop

Évaluation :

4

The fuel economy Guage in the vehicle was to say at the best not functional. It went up a quickly dropped back to zero then bounced up and down through out the trip both ways up to max back to zero.You never had a clue as to what was happening on fuel economy.

Évaluation :

1

Terrible customer service Would only take a physical credit card not cash or debt unlike all other vendors I've used Unit was dirty in the back and cab Unit had a engine light on and could barely accelerate on highway 401 unloaded Terrible experience enough to not use uhaul in the future....I'd rather buy a trailer

Évaluation :

5

Excellent customer service.

Évaluation :

5

The fellow who was working at Blue J variety when we picked up our vehicle (5:30pm July 1) was extremely friendly and helpful. He made the whole experience really pleasant!

Évaluation :

3

Location is great, pick up Scheduled at blue j convenient store london. There was no power on that day and they informed they cant do any think and ask ed to call customer service and pick up from available location . Called customer service and spend more than an hour to get my. Haul . Customer service i called put me on hold and two diffrent people attended in between hold and i have to tell the story three time s from the begining . Could be more responsible to customer

Évaluation :

5

Great service at a great affordable price, it was my first time using Uhaul and it helped me work wonders. It has been my first time moving out from my parents and using the truck it helped me get everything to where I needed in one trip. Thank you to the guys at Circle K for the help servicing the truck for my move.

Évaluation :

5

Friendly and helpful people

Évaluation :

4

Vehicle dashboard filthy Windshield wipers torn Tires worn out very little tread wear left Inside of van dirty But great service from staff very friendly

Évaluation :

3

Equipment was very dirty they are not willing to clean and stuff also get dirt

Évaluation :

2

I was charged $20 gas fee despite bringing back the van with more gas than when I started. I even took a picture of the before and after.

Évaluation :

5

Everyone we spoke to was kind and helpful.

Évaluation :

1

The guy told me I would pay 3 different amount. One time it was 40. The next he said only 10,5 extra for gas. Then I called back because I was charged differently and he said it was because of the kilometres. I don't understand why I got charged so many different times and in different amounts. Poor communication but then he tried selling me a vape for 20 minutes.

Évaluation :

2

When booking a U haul and it's written on the website that you can pay cash and you can also book with debit card but it doesn't allow you to is very frustrating. It's also headache when you go to pay cash and they tell you they don't take cash but a previous time we did it worked then our moving day we couldn't pay cash and having to go back in and then putting down yet another deposit so we can get it to move. It was a headache and it should not be that frustrating.

Évaluation :

5

I had the best experience renting a truck. employees behind the counter are amazing and very helpful. No surprise on the bill as well. by mistake I put an extra gas in the tank and they called Uhaul and refunded me that as well. I would rent from them again in future.

Évaluation :

2

Fix your system so I don't have to hand over a credit card to a complete stranger just to watch them enter my information into a laptop! I didn't pay online for a REASON - I don't want my credit card information out there. Now they have the card, the csv AND my driver's license info. They said the payment system wasn't working so they had to do it this way and if I didn't like it, they will cancel the reservation. I will NEVER use this location again.

Évaluation :

1

The pickup was great. Make sure to get pictures of your gas gauge. They tried to say I didn't put enough gas in. I had to get my own picture and compare it to the clerk. The clerk stated raising his voice at me. I went 40 km and put $25 of gas in. Be careful renting from this location.

Évaluation :

1

The manager at the store, don't deserve the position, he should be working at the mall food court, empty out the garbage and mab the floor. When he learn the customer service then he may be eligible to work in convenience store. He made me believe as he was the ceo of u-haul. I return the truck with gas above the line when I took it, and drop of two and half hour before my expected time, and I got charge more then estimated amount for 8 hours. I'm all done with u-haul. Never again

Évaluation :

5

The Vehicle wasn't clean but we cleaned at the end, another point is I rented the car for a day but I complete my moving in less time I think a discount shoul be considered in these cases :)

Évaluation :

4

Truck was dirty - cab with garbage, food waste and mud, rear with mud and debris that was not suitable for moving my personal items. I ordered 24 moving mats and received none in the truck. After spending time returning to the store, discovered only 12 were available which significantly hindered my move. Store clerk was indifferent and made no effort to assist. Overall a very poor experience.

Évaluation :

4

If a customer request an specific truck size with enough time, try to have it at the requested location

Évaluation :

4

Make sure all the doors are locked by the returning customer.

Évaluation :

5

Very helpful owners. Great experience

Évaluation :

1

The location was too far from my house which was 23 mins drive and i had to take an uber and i had to pay extra for those extra mileage