Customer Reviews for Blue Ridge Tire
(U-Haul Neighborhood Dealer)

Évaluation :

1

I don't recall the name of the attendant that processed my pick up but he was rude, unfriendly and unhelpful. He simply told me approximately where the trailer was then told me to pull it around front when I'd hooked it up…..he didn't offer any help at all. I'm 70 years old and handicapped and the friend with me is in worse shape than me….I had no trouble hooking it up as I get along pretty well in my condition but where I come from, we always try to help out, especially with the elderly! I had reserved 24 blankets and he told me he didn't have any that I could go to another uhaul dealer to get them……Nicholson Tire. I asked him to call them to make sure they had enough blankets and he told me they always had plenty and a call wasn't necessary…..when I got to Nicholson's, they didn't have any blankets. Tim at Nicholsons was real nice, polite, professional, friendly and accommodating…..he went the extra mile and found a dozen blankets in a truck that just came in…..this was a life saver for me, as I was hauling very expensive trophy African shoulder mounts and needed the blankets that I'd reserved! I'd highly recommend Tim and Nicholsons but Blue Ridge Tire will certainly get no more of my business nor recommendations! His attitude was Completely Unacceptable!

Évaluation :

3

I used the van that they gave me for and hour and a half...the time frame was supposed to be 4 hours. I brought it back with more gas than what it had when I took it. I was over charged by almost $100 to use a van for 1 and 1/2 hours and I was charged almost $157, I only went a total of 42 miles. I called into the actual store to speak to them about the charge and asked for help...they put me on hold for over 25 minutes. I called back into the store on a different phone while I was still on hold on the other phone just to be told to call the UHaul 800 number. No apology and zero effort to try and help. I do not understand this at all. If this is how they treat their customers...I will not be back. I put not applicable for the equipment being clean and well maintained...it wasn't clean...but it wasn't filthy either...so I would say it was okay...they should give different options for this question.

Évaluation :

2

When I made the reservation through an agent of Uhaul, she assured me of what was needed to do the mobile app pickup. Two forms of ID other than my driver's license, one being a friend who could verify my identity. I asked more than once and the agent said, yes, one person to verify me. So, I had what I needed when I went pick up my Uhaul truck. First thing there was no internet available on my phone for using the app. I could make calls, but could not get on the app. It said no internet connection. I walked around to see if I could find a signal, but couldn't. I called tech support and waited 25 minutes for a person to talk to. Thank goodness I didn't lose the call because then you have to start all over again. Somehow, eventually, I was able to find a spot to get internet, not the app, but the web page. The agent said I needed Safari to run the page; I don't know, but I got on the page somehow. I went through the process of taking pictures of my ID, then I gave her my person to call to verify my identity, which she did and all was good. Then she said I needed a second person to verify me. If I had known this, I would have planned ahead. It was Sunday morning and no one was available. She said she was sorry, I needed another person. Of course, I had this whole day planned around this truck and moving 100 miles away. I then had her call a friend in California, 3 hours earlier than where I was. That worked, but now it had been way over an hour standing in the cold on the phone. The key box was not easily found; I may have been a bit over it at this point, but I found the key and moved through the rest of the process. The thing is this is the 3rd time I have had problems with using the app. Never had I had a problem with counter check-in. I do not recommend this app AT ALL. The process of sending documents changes at their will and who knows if you can work through it or get stuck not getting a truck.

Évaluation :

5

Excellent service à la clientèle

Évaluation :

5

Best pickup location I’ve ever rented from

Évaluation :

2

Upon pick up the trailer had very low air in one tire. When I told the Mgr at the pick-up location he shrugged and said " we don't work on the trailers, you can get air next door at the gas station". Additionally, I had to maneuver the trailer by hand, by myself to be able to hook it up to my truck.

Évaluation :

1

I brought the Uhaul back same day, nobody came out to show me the truck or to look at it after I brought it back. Was charged for four days when I turned it in same day, not even four hours later. I waited in the waiting room for 20 minutes after my set time to pick up. Nick, the area manager was extremely helpful and fixed the issue as soon as he was made aware of the issue. The guys at this location were no help, and basically told me to figure it out myself.

Évaluation :

5

They went above and beyond to make sure I had a great experience. Thanks for all!

Évaluation :

4

Called to ask about Sunday drop off. They were great, and walked me through the entire process.

Évaluation :

2

Your online rental system let me book a vehicle that was not available at this location. Very frustrating.

Évaluation :

5

Bobby was extremely helpful and we would definitely do business with him again

Évaluation :

3

Truck smelled of cigarettes, dusty, and high mileage Moving help labor was horrible and had to cancel twice

Évaluation :

5

Very easy and convenient rental.

Évaluation :

5

Very helpful, knowledgeable and friendly at this location.

Évaluation :

1

Well, considering I rented this back in January and returned it on the day it was due back, but now in April I'm seeing the charge come through, I'd say something went wrong on your end. I was originally planning to drop off the trailer at another location. Plans changed and I called that location to let them know I'd be taking it back to where I picked it up from. They said they would take care of it. I dropped it off on time back at the original location. The man said he would check it back in. I got a call a month so asking if I still had the trailer. I explained that I had returned it. That was the last I heard until getting the receipt / charge yesterday. Not sure I was handled properly.

Évaluation :

2

First, I had to drive out into the yard to hook up my trailer. No associate came with me. Second, I returned the trailer a day early and was assured I would be credited. I was charged for two days as per the receipt. Third, I had to drive out to the yard and disconnect my trailer. Again, no associate came out to help with the disconnect. Worst service I have received from a Uhaul dealer.

Évaluation :

5

Great location and service!

Évaluation :

5

Everything was handled expeditiously and with courtesy. Very pleasant experience on both ends.

Évaluation :

1

Went to scheduled location and no one at location could rent trucks out. Normal guy was on vacation and they said uhaul was informed of this. People at this location helped to get us rescheduled to another location we did pick uhaul up at. At this location was told to go get my own truck and dolly from the yard across the street with no help at pickup location. Had to back truck up to where dolly was to load it. Had to take a dolly with damaged fender because other dolly was blocked by trucks so I couldn't back my truck up to undamaged dolly to get it out of yard. Instead of moving trucks to get an undamaged dolly for me they told me to take damaged one. I have used uhaul several times and truck and dolly was always brought up to me and dolly was always attached to truck for me.

Évaluation :

3

Let customers know where to park when returning.

Évaluation :

5

Excellent service and very Knowledgeable,

Évaluation :

5

No issues at all, great service!

Évaluation :

2

Return was more complicated..., called U-Haul on Mon, 8-15-22 to get an extra day which was granted at no extra charge, that's nice, however, returned truck on Tue, 8-16-22 at about 12:30pm, was told by Bobby to park the truck and leave keys in it and to expect an e-mail closing out the invoice..., Since I hadn't received a close out e-mail, on Sun, 8-21-22 I called U-Haul to inquire about it and was told they'd contact return location and resolve. On Mon, 8-22-22 received an invoice with additional charges for extra days beyond return date of 8-16-22. After back and forth calls with U-Haul and return location issue got resolved and received credit for additional charges Finally, on 9-12-22, I received the actual close out invoice, almost a month later from truck return.

Évaluation :

5

Understood my fuel complaint and satisfied my frustration. Merci!

Évaluation :

5

Everything went great. The pick up was quick and easy and the return was also quick and easy.

Évaluation :

5

Great location, easy pickup and return. Good selection of trailers

Évaluation :

5

Good people and good service.

Évaluation :

5

Thank you for help

Évaluation :

5

Simple process

Évaluation :

5

The entire experience was very positive from pick up to drop off!

Évaluation :

5

Nice location. Professional, courteous and friendly personnel. A pleasant transaction.

Évaluation :

5

Reimburse for mileage not used because you charge extra if the mileage is more!!

Évaluation :

5

There were pads left in the truck and we were not told that and ended up getting 12 more pads… the truck itself needed to be swept out

Évaluation :

5

Very easy and fast pick-up and drop-off.

Évaluation :

5

A1, A+

Évaluation :

3

I returned the uhaul a day early but the uhaul attendant did not check in my uhaul rental until the following day. Which was Saturday. They are closed on Saturday. That means that uhaul. Deliberately checked in the rental van, the day after I returned it, to avoid paying me back some money. Very dishonest. I also called uhaul to make sure they marked the van, returned on Friday and they said ok. Done. Taken care of. They lied. Very dishonest. Lying in order to rob me and steal my money. I spent thousands of dollars for uhaul rentals in the last few months, and uhaul still robbed me. Ungodly business. I called to settle the matter and the first lady hung up on me, by putting me on hold forever. Didn't call me back. 2nd lady returned money but less than full amount due me. Stealing is a crime and a sin. People suffer because of it. Van was great. Customer service gets a zero.

Évaluation :

5

Great company to work with on a return

Évaluation :

5

Fast rental and quick easy return

Évaluation :

5

Though their customer service at the location gets a 10, their rental cost for about 4 hours, was excessively high & it’ll be the last time, I do a rental at the location.

Évaluation :

5

A+

Évaluation :

5

It wasn't obvious where to leave the truck or where the drop box was. Fortunately, someone was there to ask. I love the online pickup and drop off process.

Évaluation :

1

HORRIBLE experience. Wasn't able to get the keys / truck. App doesn't work. Website is just as bad "unable to confirm my GPS location"? I'm standing next to the truck I rented. Local operator never responded. Spent an hour on phone - absolutely no help - What web browser am I using? what? ABSOLUTELY REDICULOUS.

Évaluation :

5

Great service thanks

Évaluation :

5

Overall experience was great

Évaluation :

3

Place is closed on weekends, no personnel, no contact on store telephone or message options. Problems with on-line check-out, takes long time for pictures to load, then freezes. App also subject to reception in area, which is poor cellular service at drop off area.

Évaluation :

5

The floorboard of the truck was somewhat muddy. I ordered 2 dozen blankets and a hand truck which were not inside the truck trailer which we paid for. Otherwise the rental was pretty smooth.

Évaluation :

5

Staff was friendly and helpful. Great experience!