Very friendly, clean and knowledgeable service center
Richard M.
Customer Reviews for Bob and Sons Automotive Center Inc
(Concessionnaire U-Haul dans le voisinage)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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The wiring adapter was out of stock, but I was pointed to a store close by where I was able to easily buy. The uhaul person was very very helpful, assisted me with the hook up and the removal of trailer. Quick in and out, would highly recommend this location.
Dennis A.Easy experience, excellent customer service. Everything was perfect. Merci.
DAVE B.Great people. Very helpful and ensured safety with hookup before I left with trailer.
James V.In and out pickup and return
FRED A.Quick and easy pick up and return, great customer service from bob and sons as well…. Highly recommend using uhaul/bob and sons!
Kyle P.Very nice people.
Michael M.Very friendly and professional!
MELISSA P.Great brand new equipment. Very friendly and helpful staff. Would rent from this location again!
Anthony Z.Ed was very good to work with, He went out of His way to help me. We did this all over the phone long distance. What a great guy to work with.
edward K.Outstanding service!
Linda H.Thanks Bob and Sons
Lenny N.These guys were the best and quite flexible, Thank you U-Haul this is my go to spot for future needs.
Jack C.ED and the staff were excellent very professional I would highly recommend and refer this U-Haul company in Turnersville New Jersey to all friends and family excellent service. Thank you so much Ed.
Emma A.The people at the actual pick up location were fantastic, however, I can't say that about UHaul Corporate or the PA branch. I booked a Uhaul a month and a half before my move and it was supposed to be within a 10 mile radius and it moved to downtown Philly (not convenient at all) to NJ, which was an hour plus drive to go get it. considering I was moving to Maine, the extra 2 hours travel time wasn't ideal and nobody on the phone had any interest in helping me, they just transferred me around. Ed at the pick up facility was the only one that actually cared and helped me.
Kelley Y.Simply an awesome experience and great customer service.
Salvatore D.Bob and Son's made the moving experience a lot smoother for me. The truck was ready to go when I arrived for my reservation, it was clean and fully operational. If I am need of another truck Bob and Son's is my go to!
Mark B.I don't know, I was treated like a King, they were very accommodating and worked with my schedule. That was great. Good folks there.
David P.Outstanding customer service
Ronald B.Was initially billed for 30 extra miles I did not drive, then I get in touch with customer support to fix the problem, and then they attempted to charge me $110 several days after I spoke with them, which resulted in an overdraft on my card. Then they refunded what they had previously taken and charged me another $70 which gave me a SECOND overdraft charge. I used the live chat option to inform them to contact me via email before trying to charge me again, they did not listen and now I'm paying the price. Worst experience I've had as a customer of any business in any line of work.
Tristan L.Was charged for insurance when clearly checked no for it in the reservation for the van. Even mentioned it before taking vehicle. Person played stupid, then after dropping off the vehicle made an excuse that they couldn't give a refund for it. U haul kept making our reservation change to a further location when they charge by the mile. Very shady business there. Also, I was told vehicle had full tank of gas when taking it, so I refilled it to a full tank prior to drop off. Was charged $16 and 5,1 gallons when we only used 28 miles on trip. Overall experience was a joke and terrible business. Something needs to be done to fix this nightmare.
Joseph T.Staff was very friendly and I would recommend them to anyone
DANIEL C.Bob has consistently provided excellent service and is a pleasure to work with :)
Kerry-Ann M.I don't understand why two day rental of the trailer is $25 but when I need it for four days it goes up to $150. Why cant you just charge me double the two day rate.
Dennis L.Ed was extremely friendly and helpful. Everything went smoothly.
Gregory V.Management was great took care of my needs check out everything for me and was very nice and patient iam handicap but he was so helpful thank him for a great rental experience
JOHN W.Friendly people, good service, clean, well-maintained truck.
Duke Z.they were great! very flexible and helpful! would definitely use them again if needed and will refer to friends!
THOMAS M.The folks there are a pleasure to deal with.
Mohammad M.I didn't know I had to finish it on line and take pictures. I parked, locked the truck and put the key in the lock box and then went on line to see that pictures were asked for. I guess it would be helpful to learn that upfront.
Denise V.The mileage rate for a Friday was a bit much!
PATRICK M.No improvement is required.
Phyllis T.I was totally satisfied with Bob and sons! They were friendly and very professional, service was above par, I don't no what more I could say to improve service .!!
Gregory C.Check engine light was on in truck called customer service waiting over an hour finally gave up should always be available for question in emergency problem feel I should get discount for problem 684 dollars for stress of braking down may not rent from you again was a return customer for my business may move on to next company if not discounted something back
CHARLES L.So I got charged for two days even though I only used the truck for less than 24 hours. I paid $37 extra in cash. Everything from my end was good (Gas, Mileage etc.) Please check my check out time 12:45 PM (July 1) and Check-In time 12:30 PM (Julu 2), this is less than 24 hours. Please give me a refund of $37.
Pushpinder M.Service wax good. Employees very friendly and helpful. We were very pleased
JOE V.Excellent service. Great experience
Wade B.Love working with Ed at Bob and Sons. Great customer service and experience
JACOB H.Friendly, and very helpful
Edward M.Nothing. I love using Bob & Sons.
Lauren H.My experience with this u haul was great
William T.Everything was great
JORGE A.Very professional and Accurate.
pamela S.Ed was amazing. Super friendly, professional and made the whole rental process smooth and easy!
ALICIA R.service was great very friendly and professional thank of for your service
Darryl M.Very nice and friendly
Paul P.Bob was friendly, helpful and knowledgeable in all phases
John C.Excellent customer service! Extremely friendly! Would definitely use them again!
Charles R.Everyone at Bob and Son's was very helpful! They gave me pointers on how to maneuver the truck/trailer. They gave my son a couple of penny banks and were so friendly! I will definitely recommend them to others.
Mistine O.Ed was very accommodating. Will be back.
Anthony G.The radio in the truck did not work. Would be nice to have. Short haul didn't matter with out a radio, but I do like the tunes.
JOHN L.Le service a été excellent. Very honest and the truck smelled clean and was clean. Great place to rent a u-haul.
Brian S.Bob and Sons was kind and prompt. I recommend this place.
James R.I cannot begin to express my appreciation for their help. I had to switch out trucks because of size and Bob was nice enough to find a small truck within 2 miles. All I had to do was to pick it Up. All this while I had movers waiting to load the truck for a one way move. I am so grateful and thankful to them for their excellent service
DEBRA B.The location where I picked the vehicle up is impeciably clean! The staff took great care of me provided excellent customer service. Made the rental and return very easy! THANK YOU Bob and Sons!
Jill R.I rented a U-Haul cargo van from BoB&Son's automotive Center. my experience with the employees was excellent I will definitely use them in the future and also tell a friend.
Gail H.The sales rep was great; I would recommend that location to anyone looking to rent a truck. However Uhaul it's self as in the booking is terrible. I booked closer to my move on purpose. Maybe a blessing in disguise as “Pyramid Tire†the original location wasn't very friendly nor helpful. Bob and sons on the other hand was great and very helpful. Perhaps and over haul of the reservation system would fix any unpleasant experiences in the future. I'd like to also add that The automated system used to reset passwords was equally as terrible as the reservation one. I never received an email or a text when I tried to reset my password multiple times. Again; Bob and sons was great.
Daniel K.VERY friendly and good natured people. Clean neat truck. Planning on renting from here again for a smaller move in the near future.
Anthony B.Not only was Ed super nice, he was completely professional! It was a great experience!
Anthony D.