Customer Reviews for Bobs Lock & Cycle
(Concessionnaire U-Haul dans le voisinage)

466 évaluations

5621 S Central Ave   Phoenix, AZ 85040
(CENTRAL N of SOUTHERN)

(602) 323-1599

Heures d'ouverture de l'établissement

  • Lun : 8h am à 4h pm
  • Mar : fermé
  • Mer - ven : 8h am à 4h pm
  • Sam : 8h am à 1h30 pm
  • Dim : fermé

Services dans cet établissement :

Pour nous contacter

(602) 323-1599

5621 S Central Ave
Phoenix, AZ 85040
(CENTRAL N of SOUTHERN)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun : 8h am à 4h pm
  • Mar : fermé
  • Mer - ven : 8h am à 4h pm
  • Sam : 8h am à 1h30 pm
  • Dim : fermé
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
4

Le client n'a pas laissé de commentaire.

John L. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Nicholas P. 
Évaluation :
5

Mr. Bob was very pleasant and I will definitely be renting from him again.

eula J. 
Évaluation :
5

Customer service was professional, patient, and courteous, process was fast and easy and well explained.

Laura L. 
Évaluation :
1

I was told I put 400 plus miles on this truck when I didnt I returned this truck 11/4/2021 now the card used has charges in the amount of 900 plus dollars being declined when none of this info is true and the account is not mine it is my mother's and I don't not authorize the use of that card for any further charges pertaining to this matter and all payments have been made on this truck the amount was taken on a daily as well as at the end of my rental so someone is lying

Arnez W. 
Évaluation :
5

The truck showed a full gas tank. I drove the truck only 10 miles. I filled the tank expecting to put in a gallon or two. It took 8 gallons to fill the tank which cost $30.00. I want to be reimbursed $25.00. Contact me at 9703091707. Thanks. Myles

Myles R. 
Évaluation :
5

My experience was very smooth and seamless. I don't have any recommendations at this time.

Frantz B. 
Évaluation :
5

Friendly service and owner was personable

Carmella B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

jeffrey S. 
Évaluation :
5

Excellent service à la clientèle

Sandra A. 
Évaluation :
5

Bill was very helpful and informative.

William B. 
Évaluation :
5

First off, the rear outside passenger tire had a nail in it at time of pickup and the tire pressure was low. I had to monitor the tire pressure every stop over a 2 500 mile cross country trip and it was flat by the time I got to my destination, not cool. Missing interior lights, wipers were broken, truck leaked when it rained. For $2 700 I honestly expected a better truck than this. There was a much newer and safer 20' truck and I asked the business owner if I could please have the other truck and he informed me that “The newer truck is for local rentals only.” Again, I understand the business logic behind this but not when you're risking people's lives. The newer/safer trucks should be reserved for cross country trips and keep the older and less reliable trucks in town.. Does U-Haul need to see headlines like “Moving truck has multiple blowouts on interstate leaving several injured or dead” before they intend on renting safer trucks? The gentleman working was very nice and we were on our way quickly, but maybe too quickly… Lower your rates or improve your fleet.

Dylan H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Erica M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Amanda M. 
Évaluation :
5

Bill was very knowledgeable and helped with the rental process to make things much easier.

William D. 
Évaluation :
1

Business was close at time of pick up and drop off. And closed the next day as well and uhaul call to see if i return the truck since it wasn't checked in.

Daniel G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nikolaus F. 
Évaluation :
2

Charged me an extra day for less than an hour extra. Was difficult to locate and very little parking

Robert F. 
Évaluation :
1

The storage facility gentleman, Kevin, at the original drop off location, was really great! Super helpful and very friendly. He gave me directions to the changed drop off location. However, the man at the drop-off location was not friendly. He was very short and didn't seem interested in assisting at all. When I picked up the tow and loaded the car I was able to get assistance and advice from the employees, but not this guy. He wouldn't even come out and assist with any advice or offer advice while inside and said that I should take it somewhere else to get the car off and then come back. I was not impressed, did not feel comfortable at all and would definitely never suggest to anyone to go there. The drop off itself was done after the shop was closed and was super easy. Just followed the directions from the online prompts.

Louisa B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Vijay D. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Willie W. 
Évaluation :
4

none the lock box and step by step pick up were fine with the app

Peter E. 
Évaluation :
5

Outstanding customer service at pickup!! Very friendly and professional!! Quick and efficient! Fortement recommandé!

Jonathan D. 
Évaluation :
5

Bob's was excellent! Great friendly service all around! I recommend this place to anyone!

Apolinar Q. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

GIL G. 
Évaluation :
5

The gentleman that helped me was fantastic. Quick in and out, polite, and very funny.

john O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

greg T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kathryn J. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

John K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Freddy A. 
Évaluation :
5

This was one of the easiest most convenient experiences I've ever had and I am so thankful I was in a bind the movers I hired flaked and I was able to go pick up Au haul and move all my furniture within a matter of minutes that reservation was so easy to book and it literally saved me and I am so thankful for that

angela M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Janice Q. 
Évaluation :
5

The drop off went very smooth.

Andre G. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Brian R. 
Évaluation :
5

Cut your price 50 %??

CHARLES C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bruno E. 
Évaluation :
5

Prompt customer service and cleanest truck I've ever rented!

Karla F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dennis P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Craig S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

James V. 
Évaluation :
3

Very nice person I worked with, but the cab was dirty inside; crumbs, sticky remnants, etc. there was inclement weather in the forecast and he didn't explain anything about the truck, didn't check for damage, just handed me the keys.

Bridget J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jonathan T. 
Évaluation :
5

That was the best trailer rental experience ever! Everything went smoothly, the trailer was in excellent condition and very affordable

christopher S. 
Évaluation :
5

Excellent service à la clientèle.

Noe V. 
Évaluation :
3

It was an odd dropoff location. We arrived just after 6pm to return the truck and had to drop our keys in the box. The location and the lack of other trucks/trailers in the area made us feel a little unsure about where to park the truck and leave it.

Monica W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gary W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Lynne T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

tijuanna S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Phillip A. 
Évaluation :
5

Please put Wi-Fi in the trucks. And too bobs Locks and cycles thank you I will definitely rent again.

marvel B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

sylvia V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHRISTINA C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tim P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Peter K. 
Évaluation :
3

I had requested to have the U-Haul return to a different location when I reserved it period yet when we picked it up we were advised it had to go back to the same location which basically overcharged our bill because we had no choice it was either return it to the same location for have a penalty then we had a hell of a time getting the gate latch to come down because apparently it locked. And the only advice we got was trying to pry bar and just keep pulling

Manuela E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Johnny G. 
Évaluation :
2

Currently, the UHaul website allows people to make reservations to pick up trucks at this location (Bob's Lock and Cycle) on days when it is CLOSED, such as Tuesdays and Thursdays. I made my reservation online and got an email saying they looked forward to seeing me at 10am on Thursday, Nov. 9. We arrived at 10:10, and found out that they are CLOSED on Tuesdays and Thursdays!!! I called UHaul and spoke with 3 people who weren't very helpful, and then finally got connected to a Senior person who sent me the app for my iPhone and helped me use it to check myself in. Eventually I got the key from the lockbox. I was NOT happy with this experience. UHaul needs to update their web reservation site! The truck was fine once I got into it and started it.

Paul H. 
Évaluation :
5

Include ramps in the 10 footers. Thank you.

Diana R. 
Évaluation :
5

Courteous and Professional. Enjoyed the experience.

Channa N. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

MARCE M. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

elana B. 
Évaluation :
2

I rented a dolly for $10 to help me move the big stuff and he had the car dolly hooked up, which was helpful. So I thought he put the box dolly was in the back of the U-Haul van. but when I looked, it wasn't there.

Cecile M P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dominique R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

jordan R. 
Évaluation :
3

Keys were supposed to be in box and they were not

Stacy G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Chris K. 
Évaluation :
1

I had booked near the airport than was told I had to go some where else to get the u-haul and had to spend $32 in a cab, VERY DISAPPOINTED.

Victoria H. 
Évaluation :
3

I did not receive the supplies that were ordered and had to work to get my credit. It was a holiday weekend, but I also had to spend too much time to get my money back.

Adrienne T. 
Évaluation :
5

S.O.

christopher S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jose D. 
Évaluation :
5

Great Location. Very accomodating with upgrading to next size truck after i determined it would be needed.

DANIEL C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

greg V. 
Évaluation :
5

Bob was very helpful

Bertha A. 
Évaluation :
5

every thing ok

WILLIAM C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Johnny M. 
Évaluation :
5

every thing ok

WILLIAM C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ASHLEY M. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Kelvin M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Shelby W. 
Évaluation :
5

Customer service representatives were very rude and not helpful chat representative disconnected in the middle of me asking a question the other reservation chat representative would not respond to my chat questions phone call Representative transfer me to do a request for missing equipment without checking to see the time for customer service and the client to take my complaint stating that my time frame that I needed to get my dolly and I had to call back I ended up having to move with no dolly and my move was delayed to the next day because of the initial hang up by the customer service representative my reservation was for June 30th I was not able to get the car at 9 p.m. as requested I ended up returning July 1st at 6 a.m.

Maika C. 
Évaluation :
2

The truck had not been cleaned. There was a huge piece of already chewed gum on the floor that stuck to my shoe and the bottom of my purse, coffee stains, and Oder in truck. I'll never go there again.

patricia J. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Joshua M. 
Évaluation :
5

The man who owns the place is very nice and accommodating.

Susan G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ariana H. 
Évaluation :
5

Location was actually closed. Owner (Bill) was still on property and helped me park trailer. Excellent service.

Gary H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Randy S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Michael S. 
Évaluation :
5

The people at Bob's were friendly and accommodating. I had a fantastic experience. Should I ever need to rent another truck, you can bet that's where I'm going!

Cynthia B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Betty D. 
Évaluation :
3

There was grease on the floor in the back of the truck. It got all over our shoes, we slipped multiple times and were extremely lucky not to fall while carry heavy stuff. It took a lot of time and effort to clean the truck bed, ramp AND OUR SHOES! It was very frustrating, I called the store to inform them but received no consideration, apology or help.

Caress R. 
Évaluation :
5

Bob's lock and cycle made the process quick and easy.

ruby C. 
Évaluation :
5

The drop off location was night and day, the gentleman was polite and apologized for the pick up location employees.

Marla M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dai'Shaun I. 
Évaluation :
5

Bill was very helpful

natalie R. 
Évaluation :
5

EVERY THING WENT GOOD

houngkwun K. 
Évaluation :
5

Very friendly and helpful will use them again

steven B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David C. 
Évaluation :
5

Every thing great

christopher C. 
Évaluation :
5

great service and equiptment

francisco N. 
Non les évaluations ont été soumises pour cet établissement.

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