Customer Reviews for Bonisoir
(U-Haul Neighborhood Dealer)

Évaluation :

2

No gaz …

Évaluation :

3

No windshield washer fluid Still had snow from 3 days ago Had trash on the floor Seat was in poor shape. Still charged more than the actual price, waiting for the refund after 4 days.

Évaluation :

5

Friendly service.

Évaluation :

1

Recevoir un meilleur service d'aide lors du retour du camion.

Évaluation :

3

Le camion est très vieux et pourrait être plus propre

Évaluation :

1

Unfortunately it was a neighborhood location, they took half an hour to give me the truck was super dirty and smelly. Plus I have been charged over 50$ extra with no explanation from them.

Évaluation :

3

Do not confirm the réservation if accessoiries can not be put in the truck at pick up point.

Évaluation :

1

Service a la clientelle impoli et raccroche en plein conversation. Jamais je loue un camion chez Uhaul et je déconseille toute personne qui veut le faire. après plusieurs appels et courir gauche à droite , et après 3 jours que j ' arrive a reçevoire ma manucure finale , c'est du n'importe quoi

Évaluation :

3

Clean the car from the snow before returning it or at least have a brush inside the car for the client to be able to clean it himself

Évaluation :

5

no wihshield washer .. not safe but i understand it is a commodity

Évaluation :

1

Je me suis fait demander 60 km en plus de se que j'ai fait!

Évaluation :

4

Make the pick up and drop off faster.

Évaluation :

1

Avoir les camions sur place quand nous réservons pour ne pas attendre pour notre camion.

Évaluation :

5

excellent service and the truck was clean.

Évaluation :

1

It was a corner store in Laval QC. Maybe the agent-cashier has little experience but: - It was the worst experience I ever ever had with Uhaul. * The agent did not know we can pick up a truck with our cell phone. Thus, he could not guide me since it was the 1st time I used that application. He tried to give me the truck buy taking a picture of my Driver license and then the system jammed. I had to phone Uhaul on the helpline and waited 30minutes for there is a waiting time. Meanwhile, Uhaul was trying to reach him(the egent at the counter) and was not able to get him on the phone. Finaly an helpline agent phone me back and was able to unlock my reservation file. Finaly, I colud get my truck after waiting for 45min at the location. However, when I got the final bill, the location add without my consent the CDW... This so not helpful agent change the terms of my contract without telling me. I did not get a confimation of contract so i could not see that he made change. Fortunatly I was able to phone the Uhaul-helpline again and the charges were removed. AT THE END, I THINK THIS LOCATION IS A DISCRACE FOR UHAUL. What you can do is: B1- Make sue that every Uhaul agent at the counter knows about how to pick up a truck with the cell phone, so they acn guide minimaly the customers that plan to retrieve their truck with the cell phone. B2- Let the customers know that in Canada that the cellphone Uhaul application may not work because gps localisation and it would be better for them to use google chrome to do the pick up and return the truck. Knowing the points B1 and B2 above, I would have sucessfully pickup the truck myself within 5 minutes. I like your business and I use it often as I need. This terrible expérience will not stop me from using your services but you must to something about this case. Thank you Amos

Évaluation :

1

Very disappointed. I was charged for a bigger millage, and I was charged for an additional quantity of fuel, despite the fact that I return the truck with the same level of gas as when I received it. I called the customer service, They saw some errors , promised a credit NEVER received. Just disappointed.

Évaluation :

5

Cela prend beaucoup trop de temps pour faire la validation de l'identité. Le processus m'a pris 50 min en tout. 50 min qui est retiré de mon temps de location du camion et sans aucun ajustement à l'heure de retour ou au montant qui m'a été chargé. Et pourtant, vous nous demandez d'arriver seulement 10 min avant l'heure de la location pour check-in. Il faudrait revoir le processus de check-in avec le portable ou informer vos clients du réel délai pour faire la validation de l'identité. On paie pour le temps de location, mais si presque 1h de temps est perdu juste pour la vérification de l'identité, ce n'est pas normale qu'aucune compensation ne soit offert.

Évaluation :

2

The guy at the location didn't allow us to leave the truck near our house. We had to rent far from home and he made us bring the truck back to his spot. We paid double the price because he forced us to bring it back far from us. We wanted to rent from Uhaul because we knew that we can take it from one spot and leave it at another spot. I will never rent again because of this.

Évaluation :

1

There was no equipment cleanliness to rate because you did not fullfill the contract we paid for. The stroller and blankets we ordered were not provided as ganranteed by the contract and we were forced to rent elsewhere the equipment we needed, all this extremely stressfully.

Évaluation :

3

Because i was charge for a “moving devil” to help me carry things and there was non available at the store.

Évaluation :

1

There was material that I ordered that was missing. Customer service was really poor

Évaluation :

2

Bab communication with U-Haul, no ,troler,no blankets, the pick up rental open at 10 AM only !!

Évaluation :

5

Have the right gas meter and mileage used and time. I was overcharged needlessly. The location was closed when I returned the truck. The location isn't the problem. The charging for something I didn't use is.

Évaluation :

2

on a pas eu les couvertures commandées car ils n'ont pas de materiel a cette place. aussi ca a pris 20 minutes prendre le camion parce que le gars ne savait pas comment nous le valider. et finalement ilsnous ont chargés pour le gaz meme si on est aller gazzer et quon l'a ramener au meme niveau quil etait au debut ( un peu en dessous du 1/2) mauvaise experience!

Évaluation :

2

I was supposed to pick up the truck at 9:am and the store opens at 8:30. It wasn't until 9:04 that the store opened.

Évaluation :

5

The rental location was perfect but the only issue was that the gaz tank was empty. Fortunately I had time to get to the closes gaz station.

Évaluation :

5

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Évaluation :

1

Stop using this location. Man at the counter hardly spoke english or french. He didn't want to accept the vehicle. Gave us a very hard time. Called UHaul customer service. The lady I spoke to was very kind and helpful and was able to take care of the situation.

Évaluation :

1

It was easy to make reservation. i had the camion for les than 4 hours and run 16 km. I did. not receive the final invoice only estimation where i put 40 km. I had 2 transaction on my credit card totalized 115,19$. this is for 4 hours (19,95) + 18$ assurance + 16km*0,59$ + taxes. I did not refill the gas at the end - so would expect they charge around 20$) How do they calculate - i have no idea. My estimation was something around 70-80$ (including charge for the gas) + taxes.

Évaluation :

1

the service doesnt speak french nor english, kept saying no no no. asked to park the car at a no parking area.

Évaluation :

1

You take too much Money from people and it is not good.So its not a good service And before take GPS money from the credit card inform the people because the credit card do not belong to you.

Évaluation :

3

- Had to clean some stuff that other left there. - i also asked to reach out to me as i paid for cwd assurance of 18$ that i have not selected initially

Évaluation :

3

Be sure that what we ask for, we get it. Order incomplete. Be sure that the open hours are the same as shown on the internet.

Évaluation :

5

Keep up the great work.

Évaluation :

1

have accurate timeslots

Évaluation :

1

Très mauvaise expérience comme 1ere fois... Paye pour des couvertures qu'on a pas eu... et facturé même si appelé pour dire que les avons pas eu... On ne prends pas l'assurance en cas d'incident et facturé... Camion chercher au bonisoir sur st-elzear et le chinois du dépanneur parlait presque pas le français que la.communicatiom était presque impossible... Je posais des questions et y comprenait rien... Camion sale dans la section avant où l'on s'assoie et ce malgré la covid ou les choses devraient être nettoyé bcp plus fréquemment...

Évaluation :

1

Really bad service from the lady on the store

Évaluation :

1

I won’t recommend, a lot of hidden fees and poor customer services!

Évaluation :

1

they overcharge me for no reason. brougth back the truck at the same gaz level (actually more, I have the receipt to prove it), did 38 km with the truck, rental was supposed to be about 45$ but they charged me over $100 with no explanation. I know have to call them and debate ....

Évaluation :

5

No Because we call two times 849007AFM@uhaul.com And I never receive the answer why we charge $25 for cleaning the truck location it’s was very clean and it’s dont mark on the contract I want the refund $25 plus tax Thank you Marie-France Rondeau 514-462-7009

Évaluation :

5

Avoir un site en français svp Avoir un véhicule propre, surtout la partie habitacle chauffeur et passager, ce qui n'était vraiment le cas. Surtout en temps de pandémie, le véhicule n'était vraiment pas propre, grande déception. J'ai utilisée beaucoup de Purell !

Évaluation :

1

J'ai eu des frais surprises sur ma facture pour une protection CDW que j'avais refusé comme j'étais assurée avec mes assurances personnelles. J'ai essayé d'appeler à la centrale qui n'a fait que lancer l'appel sans jamais que j'aie de réponses. Je paie donc des frais non désiré et le services après vente est horrible. Je ne referai plus jamais affaire avec vous et aucune référence de ma part.

Évaluation :

1

When I clicked the submit button the amount of the order was 26$, but later I receive a bill of 55$. They add fees I never approved, il's pretty abusing of my credit card.

Évaluation :

3

I was overcharged CDW which I never agreed to. Was expecting a callback from a representative to clear this issue but still waiting...

Évaluation :

5

Just to be sure About the price we agree a number but unfortunately the total is a big difference

Évaluation :

2

The mileage was not the good one. At the end you charged me for 170 km when in reality it is 31 km. Also I asked to remove the insurance fees but still it was charged. Plus, people at this location don't seem to know how the system works. I know they are not Uhaul representatives but if they offer the service, they should be well trained. I called and asked for help and no one was able to help me. I should receive a call today but if I do not receive it, it will be another insatisfaction (more than 48h since it happened).

Évaluation :

1

O order camion 10 piend i got fourgonette

Évaluation :

3

La personne qui est au comptoir ne parle pas français. Votre site de commentaires n'a pas le choix de la langue en français. La camionnette n'était pas propre et n'avais sûrement pas été désinfectée pour le Covid. Très déçu de cet emplacement !

Évaluation :

1

We did the reservation on Friday night to pick it up Saturday at 9 am. We were there and ready before the shop was open to make sure it would be fast. In fact, it took 25 minutes just to "make sure the reservation was under my name", but I showed the lady the contract and my IDs which is enough usually. We were asking why we were waiting, but she couldn't answer. She said "if you dont want to rent, leave I don't care". We were already angry, but then, on the last day we went at another U-haul shop to ask if we could leave the trailer there, they said " you just have to drop it during the night at the location you rented it and they won't charge you for an extra night". That's what we did, but we got charge for a third day, even if we only used the trailer 2 days. Worst experience for renting a trailer, extremely disappointed. We probably wont rent again with uhaul. They said it would cost 50$ for the weekend, but we paid 115$. We're really angry.

Évaluation :

2

Vous m’avez charger le double,j’attend toujours votre appelle pour mon remboursement

Évaluation :

1

the guy don't speak French or English - only Chinese. The truck was durty. He made me pay 69,51 $ and you charge my credit card with a 108 $. I have bring back the truck 3 hours later but you charged me an other extra day. Rent on July 13 from 5 p.m. to 8 p.m. but being charge from July 13 5 p.m. to July 14 9:22 a.m. This is clearly a scam! Shame on you!

Évaluation :

1

There was an error in the rental contract I received. The store clerk could not help me adress it. I had to call U-Haul about it, but it was already too late to correct it. The clerk gave me the keys to the wrong van. This caused overcharges from wrong mileage and gas tank reportings. I had to contact U-Haul again to correct this. I would recommend going to another Pick Up location.

Évaluation :

2

The person responsible for giving the keys to the truck seemed a bit lost and confused, she had trouble talking to the regional manager who only spoke french.

Évaluation :

5

Very courteous

Évaluation :

5

always keep great service