I won't recommend, a lot of hidden fees and poor customer services!Ion C.
Customer Reviews for Bonisoir
(Concessionnaire U-Haul dans le voisinage)
Pour nous contacter
Laval, QC H7P4J9
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - ven : 8h am à 10h pm
- Sam - dim : 9h am à 10h pm
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
they overcharge me for no reason. brougth back the truck at the same gaz level (actually more, I have the receipt to prove it), did 38 km with the truck, rental was supposed to be about 45$ but they charged me over 100 $with no explanation. I know have to call them and debate ....Richard T.
No Because we call two times 849007AFM@uhaul.com And I never receive the answer why we charge 25 $for cleaning the truck location it's was very clean and it's dont mark on the contract I want the refund 25 $plus tax Thank you Marie-France Rondeau 514-462-7009Marie-France R.
Avoir un site en franÃ§ais svp Avoir un vÃ©hicule propre, surtout la partie habitacle chauffeur et passager, ce qui n'Ã©tait vraiment le cas. Surtout en temps de pandÃ©mie, le vÃ©hicule n'Ã©tait vraiment pas propre, grande dÃ©ception. J'ai utilisÃ©e beaucoup de Purell !Lorraine R.
J'ai eu des frais surprises sur ma facture pour une protection CDW que j'avais refusÃ© comme j'Ã©tais assurÃ©e avec mes assurances personnelles. J'ai essayÃ© d'appeler Ã la centrale qui n'a fait que lancer l'appel sans jamais que j'aie de rÃ©ponses. Je paie donc des frais non dÃ©sirÃ© et le services aprÃ¨s vente est horrible. Je ne referai plus jamais affaire avec vous et aucune rÃ©fÃ©rence de ma part.Sophie L.
Le client n'a pas laissé de commentaire.Andreann A.
When I clicked the submit button the amount of the order was 26$, but later I receive a bill of 55$. They add fees I never approved, il's pretty abusing of my credit card.KARASAD M.
I was overcharged CDW which I never agreed to. Was expecting a callback from a representative to clear this issue but still waiting...Alix D.
Just to be sure About the price we agree a number but unfortunately the total is a big differencediaa A.
The mileage was not the good one. At the end you charged me for 170 km when in reality it is 31 km. Also I asked to remove the insurance fees but still it was charged. Plus, people at this location don't seem to know how the system works. I know they are not Uhaul representatives but if they offer the service, they should be well trained. I called and asked for help and no one was able to help me. I should receive a call today but if I do not receive it, it will be another insatisfaction (more than 48h since it happened).JUAN ISAI J.
O order camion 10 piend i got fourgonetteADISA D.
La personne qui est au comptoir ne parle pas franÃ§ais. Votre site de commentaires n'a pas le choix de la langue en franÃ§ais. La camionnette n'Ã©tait pas propre et n'avais sÃ»rement pas Ã©tÃ© dÃ©sinfectÃ©e pour le Covid. TrÃ¨s dÃ©Ã§u de cet emplacement !Ronald B.
We did the reservation on Friday night to pick it up Saturday at 9 am. We were there and ready before the shop was open to make sure it would be fast. In fact, it took 25 minutes just to "make sure the reservation was under my name", but I showed the lady the contract and my IDs which is enough usually. We were asking why we were waiting, but she couldn't answer. She said "if you dont want to rent, leave I don't care". We were already angry, but then, on the last day we went at another U-haul shop to ask if we could leave the trailer there, they said " you just have to drop it during the night at the location you rented it and they won't charge you for an extra night". That's what we did, but we got charge for a third day, even if we only used the trailer 2 days. Worst experience for renting a trailer, extremely disappointed. We probably wont rent again with uhaul. They said it would cost 50$ for the weekend, but we paid 115$. We're really angry.Jessica T.
Vous m'avez charger le double,j'attend toujours votre appelle pour mon remboursementKevin I.
Le client n'a pas laissé de commentaire.Ana Isabel C.
Le client n'a pas laissé de commentaire.Yves G.
the guy don't speak French or English - only Chinese. The truck was durty. He made me pay 69,51 $ and you charge my credit card with a 108 $. I have bring back the truck 3 hours later but you charged me an other extra day. Rent on July 13 from 5 p.m. to 8 p.m. but being charge from July 13 5 p.m. to July 14 9:22 a.m. This is clearly a scam! Shame on you!Philippe K.
Le client n'a pas laissé de commentaire.Akira K.
There was an error in the rental contract I received. The store clerk could not help me adress it. I had to call U-Haul about it, but it was already too late to correct it. The clerk gave me the keys to the wrong van. This caused overcharges from wrong mileage and gas tank reportings. I had to contact U-Haul again to correct this. I would recommend going to another Pick Up location.Maxence N.
The person responsible for giving the keys to the truck seemed a bit lost and confused, she had trouble talking to the regional manager who only spoke french.Steve H.
Very courteousOrlando V.
always keep great servicecong nguyen T.
Le client n'a pas laissé de commentaire.Gabriel Y.