Very disappointed. I was charged for a bigger millage, and I was charged for an additional quantity of fuel, despite the fact that I return the truck with the same level of gas as when I received it. I called the customer service, They saw some errors , promised a credit NEVER received. Just disappointed.Igor E.
Customer Reviews for Bonisoir
(U-Haul Neighborhood Dealer)
Pour nous contacter
Laval, QC H7P4J9
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - sam : 9h am à 10h pm
- Dim : 10h am à 10h pm
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Cela prend beaucoup trop de temps pour faire la validation de l'identitÃ©. Le processus m'a pris 50 min en tout. 50 min qui est retirÃ© de mon temps de location du camion et sans aucun ajustement Ã l'heure de retour ou au montant qui m'a Ã©tÃ© chargÃ©. Et pourtant, vous nous demandez d'arriver seulement 10 min avant l'heure de la location pour check-in. Il faudrait revoir le processus de check-in avec le portable ou informer vos clients du rÃ©el dÃ©lai pour faire la validation de l'identitÃ©. On paie pour le temps de location, mais si presque 1h de temps est perdu juste pour la vÃ©rification de l'identitÃ©, ce n'est pas normale qu'aucune compensation ne soit offert.Esperancia P.
The guy at the location didn't allow us to leave the truck near our house. We had to rent far from home and he made us bring the truck back to his spot. We paid double the price because he forced us to bring it back far from us. We wanted to rent from Uhaul because we knew that we can take it from one spot and leave it at another spot. I will never rent again because of this.Robert B.
Le client n'a pas laissé de commentaire.Rolf S.
Le client n'a pas laissé de commentaire.SÃ©bastien B.
There was no equipment cleanliness to rate because you did not fullfill the contract we paid for. The stroller and blankets we ordered were not provided as ganranteed by the contract and we were forced to rent elsewhere the equipment we needed, all this extremely stressfully.nathalie A.
Because i was charge for a â€œmoving devilâ€ to help me carry things and there was non available at the store.Danielle J.
There was material that I ordered that was missing. Customer service was really poorSephora T.
Bab communication with U-Haul, no ,troler,no blankets, the pick up rental open at 10 AM only !!Vallier D.
Le client n'a pas laissé de commentaire.Mehdi N.
Have the right gas meter and mileage used and time. I was overcharged needlessly. The location was closed when I returned the truck. The location isn't the problem. The charging for something I didn't use is.Abdullah A.
on a pas eu les couvertures commandÃ©es car ils n'ont pas de materiel a cette place. aussi ca a pris 20 minutes prendre le camion parce que le gars ne savait pas comment nous le valider. et finalement ilsnous ont chargÃ©s pour le gaz meme si on est aller gazzer et quon l'a ramener au meme niveau quil etait au debut ( un peu en dessous du 1/2) mauvaise experience!marjorie D.
I was supposed to pick up the truck at 9:am and the store opens at 8:30. It wasn't until 9:04 that the store opened.RAYMOND E.
The rental location was perfect but the only issue was that the gaz tank was empty. Fortunately I had time to get to the closes gaz station.Jocelyne J.
Stop using this location. Man at the counter hardly spoke english or french. He didn't want to accept the vehicle. Gave us a very hard time. Called UHaul customer service. The lady I spoke to was very kind and helpful and was able to take care of the situation.Nicholas S.
It was easy to make reservation. i had the camion for les than 4 hours and run 16 km. I did. not receive the final invoice only estimation where i put 40 km. I had 2 transaction on my credit card totalized 115,19$. this is for 4 hours (19,95) + 18$ assurance + 16km*0,59$ + taxes. I did not refill the gas at the end - so would expect they charge around 20$) How do they calculate - i have no idea. My estimation was something around 70-80$ (including charge for the gas) + taxes.Andrei T.
the service doesnt speak french nor english, kept saying no no no. asked to park the car at a no parking area.Belhacini B.
You take too much Money from people and it is not good.So its not a good service And before take GPS money from the credit card inform the people because the credit card do not belong to you.mohamed keletigu S.
- Had to clean some stuff that other left there. - i also asked to reach out to me as i paid for cwd assurance of 18$ that i have not selected initiallyHassane S.
Be sure that what we ask for, we get it. Order incomplete. Be sure that the open hours are the same as shown on the internet.Caroline P.
Keep up the great work.Edward S.
have accurate timeslotsnicolas L.
Le client n'a pas laissé de commentaire.SUNDINE I.
Le client n'a pas laissé de commentaire.Oussama D.
Le client n'a pas laissé de commentaire.Michel B.
Le client n'a pas laissé de commentaire.Jihad E.
TrÃ¨s mauvaise expÃ©rience comme 1ere fois... Paye pour des couvertures qu'on a pas eu... et facturÃ© mÃªme si appelÃ© pour dire que les avons pas eu... On ne prends pas l'assurance en cas d'incident et facturÃ©... Camion chercher au bonisoir sur st-elzear et le chinois du dÃ©panneur parlait presque pas le franÃ§ais que la.communicatiom Ã©tait presque impossible... Je posais des questions et y comprenait rien... Camion sale dans la section avant oÃ¹ l'on s'assoie et ce malgrÃ© la covid ou les choses devraient Ãªtre nettoyÃ© bcp plus frÃ©quemment...Mathieu R.
Really bad service from the lady on the storeIbrahin L.
I won't recommend, a lot of hidden fees and poor customer services!Ion C.
they overcharge me for no reason. brougth back the truck at the same gaz level (actually more, I have the receipt to prove it), did 38 km with the truck, rental was supposed to be about 45$ but they charged me over $100 with no explanation. I know have to call them and debate ....Richard T.
No Because we call two times 849007AFM@uhaul.com And I never receive the answer why we charge $25 for cleaning the truck location it's was very clean and it's dont mark on the contract I want the refund $25 plus tax Thank you Marie-France Rondeau 514-462-7009Marie-France R.
Avoir un site en franÃ§ais svp Avoir un vÃ©hicule propre, surtout la partie habitacle chauffeur et passager, ce qui n'Ã©tait vraiment le cas. Surtout en temps de pandÃ©mie, le vÃ©hicule n'Ã©tait vraiment pas propre, grande dÃ©ception. J'ai utilisÃ©e beaucoup de Purell !Lorraine R.
J'ai eu des frais surprises sur ma facture pour une protection CDW que j'avais refusÃ© comme j'Ã©tais assurÃ©e avec mes assurances personnelles. J'ai essayÃ© d'appeler Ã la centrale qui n'a fait que lancer l'appel sans jamais que j'aie de rÃ©ponses. Je paie donc des frais non dÃ©sirÃ© et le services aprÃ¨s vente est horrible. Je ne referai plus jamais affaire avec vous et aucune rÃ©fÃ©rence de ma part.Sophie L.
Le client n'a pas laissé de commentaire.Andreann A.
When I clicked the submit button the amount of the order was 26$, but later I receive a bill of 55$. They add fees I never approved, il's pretty abusing of my credit card.KARASAD M.
I was overcharged CDW which I never agreed to. Was expecting a callback from a representative to clear this issue but still waiting...Alix D.
Just to be sure About the price we agree a number but unfortunately the total is a big differencediaa A.
The mileage was not the good one. At the end you charged me for 170 km when in reality it is 31 km. Also I asked to remove the insurance fees but still it was charged. Plus, people at this location don't seem to know how the system works. I know they are not Uhaul representatives but if they offer the service, they should be well trained. I called and asked for help and no one was able to help me. I should receive a call today but if I do not receive it, it will be another insatisfaction (more than 48h since it happened).JUAN ISAI J.
O order camion 10 piend i got fourgonetteADISA D.
La personne qui est au comptoir ne parle pas franÃ§ais. Votre site de commentaires n'a pas le choix de la langue en franÃ§ais. La camionnette n'Ã©tait pas propre et n'avais sÃ»rement pas Ã©tÃ© dÃ©sinfectÃ©e pour le Covid. TrÃ¨s dÃ©Ã§u de cet emplacement !Ronald B.
We did the reservation on Friday night to pick it up Saturday at 9 am. We were there and ready before the shop was open to make sure it would be fast. In fact, it took 25 minutes just to "make sure the reservation was under my name", but I showed the lady the contract and my IDs which is enough usually. We were asking why we were waiting, but she couldn't answer. She said "if you dont want to rent, leave I don't care". We were already angry, but then, on the last day we went at another U-haul shop to ask if we could leave the trailer there, they said " you just have to drop it during the night at the location you rented it and they won't charge you for an extra night". That's what we did, but we got charge for a third day, even if we only used the trailer 2 days. Worst experience for renting a trailer, extremely disappointed. We probably wont rent again with uhaul. They said it would cost 50$ for the weekend, but we paid 115$. We're really angry.Jessica T.
Vous m'avez charger le double,j'attend toujours votre appelle pour mon remboursementKevin I.
Le client n'a pas laissé de commentaire.Ana Isabel C.
Le client n'a pas laissé de commentaire.Yves G.
the guy don't speak French or English - only Chinese. The truck was durty. He made me pay 69,51 $ and you charge my credit card with a 108 $. I have bring back the truck 3 hours later but you charged me an other extra day. Rent on July 13 from 5 p.m. to 8 p.m. but being charge from July 13 5 p.m. to July 14 9:22 a.m. This is clearly a scam! Shame on you!Philippe K.
Le client n'a pas laissé de commentaire.Akira K.
There was an error in the rental contract I received. The store clerk could not help me adress it. I had to call U-Haul about it, but it was already too late to correct it. The clerk gave me the keys to the wrong van. This caused overcharges from wrong mileage and gas tank reportings. I had to contact U-Haul again to correct this. I would recommend going to another Pick Up location.Maxence N.
The person responsible for giving the keys to the truck seemed a bit lost and confused, she had trouble talking to the regional manager who only spoke french.Steve H.
Very courteousOrlando V.
always keep great servicecong nguyen T.
Le client n'a pas laissé de commentaire.Gabriel Y.