Customer Reviews for Bottom Dollar
(U-Haul Neighborhood Dealer)

Évaluation :

4

Hard to get in and out of the location. Not big enough to turn around. There before hours, wasn't easy to drop off, had to enter through another businesses parking lot.

Évaluation :

5

The staff was amazing and so helpful!!! The location is small and a little hard to navigate but the staff was more than willing to help us with all our needs. This is the second time I have used that location and had a great experience both times.

Évaluation :

2

There was nowhere to park the Uhaul other than the driveway and the lockbox wasn't secure.

Évaluation :

5

The guy was amazing incredibly helpful and nice will use this location again for sure

Évaluation :

5

Great bunch

Évaluation :

3

Charged me $10 for dolly I never got.

Évaluation :

1

The location was filthy! The truck was filthy! The mileage was wrong! And they added 500 miles after I turned it in!

Évaluation :

1

The location office was disgusting and smelled of cigarettes. The owner was hard to understand. Also the driveway is far too narrow to pull into from the road without taking up both lanes. Would probably be fine with a pickup truck/van but any of the box trucks it's a serious hazard unless you feel like blocking the road for both lanes of traffic just to make the turn into the horribly narrow driveway. My actual rental went great though. The truck was clean and easy to operate. I just wouldn't use that location again.

Évaluation :

5

Slim is Tops!

Évaluation :

4

My reservation was switched to a different address and I was not in the system. This made renting a truck harder because I had to redo everything.

Évaluation :

1

Hire people that know what they are doing and that is not sexually harassing the customers.

Évaluation :

5

I wanted to get a 10ft he said I could get the 15ft for the price of the 10ft @ $108 & 19,99 daily because they had no more 10ft trucks available my bill did not reflect that. I appreciate supporting a black owned business wish he kept his word.

Évaluation :

2

Location is real hard to get into. Meaning it's very small with only a driveway to back into. Although the attendant was very nice and kind and took care of us right away. Merci.

Évaluation :

1

I was overcharged for mileage due to an error with the truck and the issue has not been corrected even after discussing the issue with Uhaul and the merchant.

Évaluation :

3

This was scheduled for a location that was NOT 24 hr pick up, even though it claimed to be on my reservation. I had to wait 2 additional hours to get my truck when the business opened. I was told I would get a $50 rebate (I never received one).

Évaluation :

1

When I checked your app for directions it sent me to the same address in a different town wasting my time and expensive gas. It was in a neighborhood!!! The correct location didn't have a sign just a bunch of uhaul trucks next to a run down garage.

Évaluation :

2

As written previously. No obvious parking spots present for vehicle.

Évaluation :

1

The mileage was below what it said on the dash, there was a couple items in the back and the van hadn't been swept. The gas was above what it said on the dash. I got charged $200 for a trip that was supposed to be $75. Then I had to call a lady in India to correct it and she took an hour to refund me.

Évaluation :

5

Great atmosphere very friendly and helpful.

Évaluation :

1

They charged me over 15$ for GAS!! I drove SEVEN MILES and I even put 7$ of gas in it!! THIEVES!

Évaluation :

5

Thank you, for your time

Évaluation :

5

Great customer service!

Évaluation :

3

The gentlemen we met forged our signature on the contract, didn't open the back for us to check what should be in there and didn't verify the mileage or gas with us. He turned it on, walked over and said have a safe trip. After driving away and getting home we noticed the signature was forged, the mileage was incorrect and the gas mentioned in the contract was incorrect. We have photos of the mileage and gas before we left the U-Haul site. We also were only given 10 blankets, not 12. Will never use this location again.

Évaluation :

1

Location was not where I wanted to pick up vehicle. This location was very dirty and not well maintained. Vehicle was dirty in the cab and in the rear. Had to be swept out before I could take it. By picking up vehicle at this location I had to put extra miles on the odometer that I had to in turn pay for.

Évaluation :

1

The gentleman who handled my pick-up changed my drop off location, and couldn't give me a satisfactory explanation as to why he changed it. The building was dirty. My utility dolly that I had requested was in a different truck, and I had to move it to the truck I had rented.

Évaluation :

1

I made the reservation online. I did not opt for any insurance or any other extras. I drove a total of 5 miles, put one gallon of gas in the truck. They charged my card $10 for gas and $20 per day ($40) for insurance. When I called, they basically said there is nothing they can do. Be careful.

Évaluation :

1

I was charged 289 dollars and I can’t get any info on why

Évaluation :

1

I had no equipment but yall charged me $99, I need some information on when my money is being return to my card?

Évaluation :

2

Check Equipment before selling to make sure security and safety is #1 knowledge of how to use Equipment for the safety of others. Don't accept damaged Equipment.

Évaluation :

5

this is my favorite location small friendly dont try to over charge i dropped off after hours and they waived the 20 fee i read the reviews on this place and i dont see any problems here

Évaluation :

1

This place didnt have any signage anywhere on its property - had to circle back to find it. Entrance to property was very narrow - hard to negotiate with a large truck. The property was cluttered, disorganized, and frankly a huge mess. The staff was uncommunicative and disheveled. I will never choose to drop off/pick up equipment from here again.

Évaluation :

2

The actual neighbor hood pick up building was a little junky....but the guy was nice. And, I really appreciate that they had a truck for me.

Évaluation :

4

I would have really loved to be able to contact the shop by phone. I called several times and got no answer, left a message and got no call back. The truck also makes a couple funny noises but it worked fine and was nice and clean :)

Évaluation :

1

The gentleman was very nice, unprofessional but nice. The location is hard to get in and out. It wasn't a clean place and they charged me for gas that wasn't in the truck when I picked it up. Didn't go over anything or details with me at all. Didn't even check the returned truck until I requested he did so he was charging me off instinct. I will NEVER use this location again. Also charged me additional fees for no reason. It's against the law to price gouge. I rent from uhaul from time to time and have never experienced any thing like this. I am very unhappy and I am not pleased about it at all.

Évaluation :

5

Very nice gentlemen, was very helpful to me and my husband

Évaluation :

5

Very friendly, processed quickly so I was out the door and on the road soon. Felt comfortable leaving my car there for the day while using the truck.

Évaluation :

3

There was only Two trucks when I arrived. One customer ahead of me, which left me the last truck on sight. Then the customer that arrived didn't have a truck to rent. If I would have been two minutes later I would have been the one with no truck to rent. But I guess it will always be first come first served.

Évaluation :

1

Clean the uhaul and make sure it doesn’t smell like cigarettes

Évaluation :

5

Very friendly!

Évaluation :

5

Rien

Évaluation :

3

I wish drop off was a bit more clear . i had a hard time dealing with that .

Évaluation :

1

It was the most horrible pick up experience I have ever had. Uhaul changed us to this location and I will never allow them to do it again.

Évaluation :

5

Rien

Évaluation :

5

rented 5 X 8 trailer. Easy check in!

Évaluation :

3

Truck was clean but there was a leak in the roof. Everything we had in the vehicle was soaked. I'm not sure the renting location would of been aware of this

Évaluation :

5

Everything was excellent. Very friendly and helpful. Will recommend to friends and family!!

Évaluation :

5

Bottom dollar gave superior customer service and took it one step farther. Thanks, Aneissa J. Hyde

Évaluation :

3

App said they had appliance dolly, but what they gave me was a half busted regular dolly. Also inconsistent internet at location to handle online paperwork. Guys nice enough but billing, equipment and space to move and park truck was very lacking.

Évaluation :

1

Review locations for cleanliness and order .