Great service. Very nice man truck ran well
Carol M
Customer Reviews for Boyle Car Wash & Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Delivered after hours
Robert GNothing to comment as everything went well and customer service was excellent
Bruno MGreat service at this location!!
Gordon AVery easy to deal with uhaual and customer service and the uhaul provider very nice and helpful staff thank you
Margaret HThe truck had just been returned a few hours earlier and one of the tires was in questionable shape. We were told we could go to a tire shop and get them to replace it and we'd be reimbursed. I only had the truck for 2 days - there was no time for that.
Jillian MJust dropped off trailer no contact with help no signs posted with number was locked up and had to call main uhaul to find out to drop trailer off in thrift store parking lot.
Gregory SGreat place selection is limited though.
Gregory SAmazing service at the Boyle location. The employees were more than accommodating and very friendly. They made the experience great!
Ashley MExcellent service à la clientèle
Scott GSupply should be available at original booking site. Being told inventory isn't available and that another town has your inventory is frustrating. Then the drop off site advised us they would charge an additional fee to drop off and sent us to another parking lot close by.
Carmen LAll is good. No additional thought
Bruce LSuper friendly & welcoming center. Easy drop off. If all U-Haul locations were like this one, their would be allot less complaints about U-Haul.
Glenn BThat gentleman was so so so nice....you are so very fortunate to have him as employee he really cared....he helped me with everything.
Pamela HGreat experience, equipment was as expected, no surprises or hidden fees
Douglas BAllow for the additional kms if one does not live in the same location as the U-Haul location.
Sara LFriendly service, truck ran great. Price was ok.
Ronny JVery easy and quick drop-off. We dropped off after hours. called the number on the sign, a representative picked up on 2nd ring, gave instructions where to park uHaul and drop keys. Easy! Thank you.
Deana DGreat team in Boyle!!
Lynette KFor God's sake...let us rent a 6x12 to take out of city. This is ridiculous and now my classic trike is damaged. I should due for damsges
Wayne DLast minute rental. Guy even stayed late to help me. Fantastic customer service
Jim MThe truck was kind of clean. There was garbage shoved under the seats. There even was a lighter and half a pack of cigarettes under the passenger seat.
joe dVery friendly and helpful. I was only there to drop off but it was still a pleasant transaction. Thanks again
Jim MSuper friendly and fast
fredrick tUhaul always treats me good 👍
Gitan BIt was very good, very pleasant owner.
David SThe agent was very friendly and helpful. Facility and yard was clean and well organized. The agent attended with me while I connected the trailer to my vehicle. zi got called back to work for an emergency so had to return the trailer after hours on a Sunday - there was space out front to drop of the trailer and other units were parked outside the fence in the parking lot. Great service all around. However it would be nice to know how to drop off after hours when you pick up the rental - and I found it difficult to reach an agent by phone - some improvement opportunities that would ensure the experience is far more than satisfactory.
Glenn MApologized for the state the truck was in when I picked it up. Very friendly
Dennis CEasy to get, easy to drop off. Couldn't have asked for anything better
Joshua CWe weren't even alloted enough kilometers to drive directly from the the pickup location to the drop-off location .
Ryan MService provider was rude
BRADLEY MNeed to sell boxes and the 48 hour notice should be extended longer. Thank you for the use of your connector, great personal service from Mark!
Boyle SOwner originally told us that we may or may not get a truck, even though we booked ahead.he said if someone walked in off the street and wanted one he would give it first come first served.so we were worried for a fews days that the truck wouldnt be there when we went. But it was. Although we were first told we would have to pick up in edmonton which would have added 350 km to our move.
Heather BCustomer service at this location was EXCELLENT!! Too bad Uhaul a customer service line SUCK! Credit for gas absolutely needs to be brought back!!. I returned the truck with an additional 3/8 of a tank of fuel! About $80 worth!! I don't see how it should be my issue that I had no idea how much fuel your truck would use between locations. I certainly didn't want to be stuck on the highway with a lack of fuel! Change your policy back!!. I will be recommending Budget Truck Rental to people including a nice review of Uhaul on Facebook!!!
Brandi LAaron was fantastic at Boyle! I actually just posted an hour before receiving this email a review on their U-Haul site (a very positive review from my experience).
Jenene GStill have not received my deposit, back and it's been nearly 24 hours. It would be nice if there was a location more central to Athabasca/Slavelake. Driving an additional 30minutes to find a drop off point is not really cool. Then get charged extra mileage for it.
Mitchell COnly problem that I had/noticed was the almost BALD REAR DUALS and the inside of the box and on the rear bumper a fair bit of SAND. I also noticed on the rear door above the latch a GOUGE in the door. Forgot to mention it when I returned the truck.
joe dThe gentleman I dealt with in Boyle was excellent. Very friendly and helpful in completing the rental process.
James MGreat communication, very well trained,awesome service. Merci
Dorenda WGreat service
michael aI dropped off after hours so there was no one to talk to and was not able to see the facilities.
Larry LTruck was buried in snow and ice upon my arrival. I had to clean over a foot of snow and ice off the truck as well as shovel snow out from under the wheels to get the truck free. The agent assisted me, but commented " guess I should have dug it out before you arrived."
Kenneth BThe address online is to the old uhaul place in Boyle and needs to be updated to the new car wash place.
Maurice PI know that you just started at this location, but a little more training with the booking system may make things run smoother. Overall it was good.
Warren G