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TERRI B
Customer Reviews for Brakes Unlimited
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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To está muy bien y es muy amable .siempre te explica todo correcto
Flavio SOutstanding customer service that made the checkin smooth and easy!
Grant WHappy with the service
ROSA EAlthough it isn't truly anyone's fault that the spark plug blew on the final leg of our trip it was extremely disappointing. Uhual needs to invest in some new trucks with engines newer than the 90's. They did get us a new truck 24 hours later, A1 movers kicked ass and helped us move the contents from one truck to a working truck in one hour! They were like angels sent from above. Oh and one more thing. When uhual says "a repairman is on the way, ETA 120 minutes" it isn't true. They give you an ETA before they have even contacted the repairman which is dishonest and unfair to the repairman. He might get a text about a job and not see the message immediately. Real fishy. I appreciate everyone who helped us along the way, despite the misfortune we encountered.
KENDALL SThank you everyone for assistance
IURIE CToo far from my location in another city to pick up an available car dolly
Matt PNeed no improvement everything was perfect great customer service everything went really well very satisfied with everything
angel sMake it cheaper it’s to expensive and do a daily rental they only had 4 day enclosed trailer and I only needed it for 2
Jesus GOwner was amazing, took the trailer off for us and brought the truck back little late and there was no charge to us.
Phillip MDave gave the best damn service I ever had at a UHaul location.
tony gTruck was parked about ten feet from a 4 lane road in the sand, so inspecting the truck was a bit precarious. Inside clean. Windshield was streaked with mud so vendor had to clean it before I drove it. Vendor was pleasant enough.
rosemarie mAmazing job will defiantly go there again
Daniel MThe service provider was courteous and helpful.
Darnell GKey box code was wrong or the lock itself was broken. Took an hour between trying to unlock key box and calling customer service to get the key out of the back of the truck. Charged $25 for about an 1/8 tank of gas. 22 miles on the odometer. Terrible Experience all together.
Karl SHorrible experience. Needs improved customer skills, needs new pc keyboard.
eric pTruck worked grate SAVE me a lot of Money
David CWould use this location again
Janice SGreat people and wonderful place
isaac fThe staff member is very friendly and knowledgeable.
LOC DVerify safety checks other than a picture of all four sides. Leaf spring was busted on car hauler.
ANTHONY SExcellent customer service
Vanessa HWas rude. U-Haul was swept and yet made us sweep again saying it wasn't done right. Have rented over 6 trucks in the last few years and this was the worst experience. May not rent through U-Haul again after this
Lawrence TI loved the service it was friendly and welcoming
Katelyn SThe gentleman was very helpful. He had statements and answers for me to get my truck properly and Safely setup for a proper tow pull. 5 out of 5 stars. Also will be taking my vehicles to his shop for any needed service work. Very trust worthy person.
david sBetter inform customer how the system works or change the system!
thomas tLot is a bit difficult to find and cluttered, but the guy there is incredibly nice and helpful. He more than makes up for the look of the place. I liked him so much I grabbed his card because he does brakes and repairs in his shop. Without U-Haul I would have never stopped by. Thank you, now I already have auto repair place I can trust.
William WThe gentleman that runs the particular rental place was very friendly and helpful
Shawn DNothing! They, (David) at that location is very helpful and goes out of he's way to make you comfortable and welcome. Very understanding if you forget to call or go on line. Thanks David. Barbara Candelaria.
Barbara CI ordered the wrong trailer and the gentleman fixed it for me with no problem. He was very helpfuld I would definitely be coming back to him for service… yes I did call a few family members that's always rent a uhual.
Diandra CThe guy working the desk was rude. Flirted with the female in front of me and was totally not helpful when I just need to be advised.
ADarius SPick up location wasn't in the best neighborhood and look rather deserted and messy.
TIFFANY DVehicle I. Needs help.
Michael SFriendly owner
julio oMake sure the person at the pearl MS location install my trailer hitch correctly so when I go to rent a trailer in Albuquerque NM and my lights don't work right I don't have to go to another location to get it fixed before I can use the trailer. Then why make it where you have to pay 5 days when you should have to pay for more. I won't do business with this company again.
Sheilene SI had to go to three different uhaul locations to pick up my uhaul and auto transport. When getting to the Coors location, we weren't helped when putting on the auto transport, and had very little contact with the man checking us out. Luckily I had driven a uhaul before, but otherwise we might have been in a dangerous situation with no safety information given to us.
Meghan JThe gentleman that works there is very nice and very helpful. He will explain what you need to do when you pick up or dropping off the equipments. Yes i will go there again if i need to and will recommend friends and family.
Stevana BCustomer service is excellent, I wouldn't change a thing.
Carlos FTruck clean. Location did not have dollies or moving blankets. Location did not have bathroom. Location was a garage also being used for oil changes.
Sarah RWe were running late & traveling on the road and our rental truck was given to someone else. Please give this information to the renters, to have the phone number in your phone. So you can call if you run late. While driving, I couldn't phone or look up the number. Thankfully the company worked to get us another truck
Thomas RI felt uncomfortable leaving the trailer outside the gate of the place of business. They were closed when I arrived.
Brigette NHe was to busy to check my trailer return so he said to leave it and he would do it later so I wouldn't have to wait. It saved me time and all worked out. So I'm happy.
Jerry LS.O.
David RLate night drop off. Did not see the location. Did speak with a gentleman the next day looking for a pick-up. He was helpful in directing me to the proper location. Greatly Appreciated
Tara AThey were awesome but I did have trouble with your checking In the drop off with you website it would not let me check in threw online but at breaks unlimited they we're very helpful
kiven iTransmission had some hesitation...without even a load. I noticed it right after I picked up the truck, before we loaded it to move. Also, I am used to renting the minivans, which are alot more modern. That being said, I was surprised at how banged up this bigger truck was. I did, however, really like the retractable ramp...that was useful. And the customer service I experienced over the phone was above-and-beyomd eccellent. Thank you, UHaul!
KRISTEN HFriendly and Fast Service
Elias R