Customer Reviews for Brant Fuels
(Concessionnaire U-Haul dans le voisinage)

176 évaluations

259 Cockshutt Rd   Brantford, ON N3T5L6

(519) 484-2105

Heures d'ouverture de l'établissement

  • Lun - ven : 7h am à 7h pm
  • Sam : 9h am à 6h pm
  • Dim : 9h30 am à 6h pm

Services dans cet établissement :

Pour nous contacter

(519) 484-2105

259 Cockshutt Rd
Brantford, ON N3T5L6

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - ven : 7h am à 7h pm
  • Sam : 9h am à 6h pm
  • Dim : 9h30 am à 6h pm
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
4

Le client n'a pas laissé de commentaire.

Ron B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

SEAN W. 
Évaluation :
1

I booked my uhaul move for 9am. At no fault of my own it was changed to another location where you guys changed the time to 515pm. Unacceptable

Cole S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Inder S. 
Évaluation :
1

To respect the customer and don't cancel the reservation. It's the worst company in the world

attila R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Sandra P. 
Évaluation :
2

The pickup location wasn't labeled properly and I drove right by it the first time. I had to go into the convenience store to find someone to help since I wasn't sure I was even in the right spot. The guy didn't have a mask on and told me he would help me after he finished talking to his friend on the phone. Thankfully the drop off went much smoother, but the different worker still wasn't wearing a mask. This isn't necessarily uhaul's fault, but that was not a good location or experience.

Ariel D. 
Évaluation :
4

I ordered shipping blankets but store had none. No dollies as well.

Ian M. 
Évaluation :
1

Poor communication. I was not informed of changes made to my reservation. My reservation was changed to a smaller vehicle and they also canceled my dolly rentals. If this was communicated to me I would have made other arrangements as this resulted in multiple trips and a overall slower process with moving items to the truck. Horrible experience would not recommend.

Nicholas M. 
Évaluation :
3

Truck was very dirty

Tyler J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Walter W. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Tyler W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

george N. 
Évaluation :
5

Aside from the check engine light. The staff and truck were pleasant to work with.

David B. 
Évaluation :
4

have a time frame to prior to the customer's initial reservation date to let the costumer know that the pick up or drop of location has changed ( not three days before the move date). people plan, and letting them know that the location has changed just 3 days before the move would change all the planning, also I called the customer service to solve the problem and when I get angry (and I was angry, I admit) and frustrated I cry, the manager told me "cry as much as you want but that doesn't change anything". I don't think that is appropriate to say to costumer as well.

Shiva G. 
Évaluation :
4

Extremely disappointed with U-Haul, not providing any form of compensation for me having to travel 132 km back and forth to pick up the trailer, not to mention my time lost 2hrs and 20 minutes and gas consumed. The attendants at both locations were excellent, but you U-Haul showed very poorly in providing a reasonable service to me and my family. Not pleased.

JAMESC R. 
Évaluation :
5

Everything works excellent on this location.

Gabriel Hywel N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

OLIVER P. 
Évaluation :
5

The truck that I have rented is taking over 20 l of gas per 100 km and engine noise is so strong that you can't hear the other passengers Also for two hours driving I had to pay more than 170 cad only for the rental. Pretty steep

Sebastian L. 
Évaluation :
5

We were on a very tight time line and needed extra space for our move from Brantford to Sault Ste Marie. Worked out perfect!

Fred M. 
Évaluation :
1

Rude behaviour told me to shut up over the phone pick was 8 am I was there 7:49 ! No one showed up till 9 am ! Got very late for my appointment ! U haul did not help atall was told to speak to the owner of the location, who was already so rude!! So I dunno what to say

gary S. 
Évaluation :
3

The car carrier I rented required maintenance on the ratchet that hold the tires of the car in place. It took me 30 min to get the right side ratchet to undo. I greased both sides but further maintenance is needed.

DWIGHT H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WALTERM F. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Lewis M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Randy C. 
Évaluation :
2

Was charged for furniture dolly even tho the rep who ordered it from a different location for us said we wouldn't be. The dollynwas not on the dirty truck when picked up. Had to sweep it out before loading. Guy at the location said there were some blankets jn the truck. They were wet and dirty. Good thing he was just giving them to us. Pretty sure he just didn't want to take them out of the truck. Our move went well and the truck got us there. Wouldn't recommend this location, but, would recommend UHaul to others.

Christopher T. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Michael G. 
Évaluation :
1

Make sure when I reserve a truck for 8 AM that I'm able to get it at 8AM not 2 hours later (10am) also of there isn't any equipment available do your job and contact the customer who is paying 160 dollars for a truck. Also the truck had poor poor steering ability the alignment wsaas Waaaay off this has been the most dangerous and time wasting service I have ever used. And you guys didn't take off taxes when I put my tax exempt card in. Overall experience was HORRIBLE I would NEVER recommend this place.

RYANJAMES K. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Fletcher C. 
Évaluation :
3

My overal experience was average. The booking dept changed my preference location twice. The clerk at 259 Cockshut road was friendly and courteous. The vehicle was average in cleanliness but the low mileage 15ft truck was very practical and drove pretty steady.

Pamale H. 
Évaluation :
3

The transaction itself was fine. Ways to improve? Hold customers reservations. My reservation was changed last minute to a smaller truck with a different time frame than what i needed. Was very much NOT happy with that.

Christien E. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Noel W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jodhvir S. 
Évaluation :
5

Everything was good

Linda S. 
Évaluation :
5

get your shit together

Don T. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Jaiden W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Brian P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert W. 
Évaluation :
3

Was given a different trailer than what was on the contract which led to complications returning it in a different city, and having to wait in a long line of customers to sort out the paperwork.

Todd T. 
Évaluation :
5

The gentleman who helped me out was great. Very helpful

mackenzie L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Douglas D. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Bradley D. 
Évaluation :
5

Car Carrier available

stephen H. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

John I. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PAUL H. 
Évaluation :
3

Did not have the appliance dolly that I ordered; had to pick up from Renton U-Haul.

CONNOR G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kevin A. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Jim R. 
Évaluation :
5

I had to fix the wiring harness as one of the prongs was gone on the hook up to my truck.

Charles M. 
Évaluation :
5

Rien

les S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Dan L. 
Évaluation :
3

I would suggest that pick-ups be closer to where I live. I had to go over 15 kms to pick up my vehicle. The irony is that right next door to my home was a parking lot of numerous vehicles waiting to be used

richard S. 
Évaluation :
2

Location did not report that the trailer had been returned resulting in emails being sent to me from the uhaul recovery department.

Brian L. 
Évaluation :
5

It was fast to drop off the truck I was taken care of right away Thank you

Kim J. 
Évaluation :
1

They said it was fine to be late not that I would be charged for it. I was never given a return time only next day

Joseph R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Frank V. 
Évaluation :
5

All was fine, met expectations

Eleanor J. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

paula P. 
Évaluation :
1

No time to check trailer out before I took it. Rear lights did not work

CLAYTON L. 
Évaluation :
1

We live in Burlington, Ontario, Canada and was assured that we would pick up in Burlington. Obviously that didn't happen. The person at this location was not organized. It was what I call a “gong show”. If I didn't need it I would have walked away.

Ayala W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Troy G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Dave H. 
Évaluation :
5

Just a drop off lot. Nothing much to say

Michelle S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

R. Edward B. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Cirstie H. 
Évaluation :
4

We used a toll route (407ETR). We were invoiced by Uhaul in American dollars. This is completely unfair, as we rented a Canadian piece of equipment and traveled throughout Canada. It's unfair to be charged foreign exchange. Uhaul's help line was completely unhelpful. I would not recommend them again.

Jason M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SADIYQ M. 
Évaluation :
5

Engine light was on and being a “car” guy I was concerned.

BOB M. 
Évaluation :
2

My last rental experience was the worst experience I have every had. I had to pickup my truck 20 minutes from the location I requested, I even drove by another dealers that had the truck I was using (not open on Sunday). The fuel amount on check out was wrong, I brought to the attention of all 3 reps during my move. The Brant Fuels rep changed my paper and initialed it. I had to drive back to the original requested location to get moving pad. The pads were damp and smelled the same. Lastly I got charged for extra mileage and fuel. As a result of all this, I will only be renting from U-Haul if i have no other options. Rob Thornton

Robert T. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

steve K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Deb H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stacey W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Wilma N. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Mark T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alice S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Terry F. 
Évaluation :
1

The store wasn't open and didn't get there until almost 2 hours. The owner of the store said he slept in because he was drinking until 2.

Jeremy D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John T. 
Évaluation :
1

Absolutely horrible customer service. The associate had no idea what to do, and essentially handed my husband the keys to the truck without completing any paperwork, no indication about where to drop truck off. When I had called a few days prior about pickup time, someone was supposed to call me back but never did. Just absolutely horrible location.

patricia T. 
Évaluation :
2

Didn't get the truck we reserved. Gave us a location far away from our original pick up and drop off request which led to over mileage.

Jonathan G. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

allen R. 
Évaluation :
1

Scheduled for 7:30 am pick up, but facility did not open until 8 am. This was not communicated, nobody answered the phone when called. 1-800 U-haul number was at least 10 mins on hold each time called. Miserable customer service. Never again.

Simon B. 
Évaluation :
1

No moving blankets on site as per my order, the owner didn't know how to use the computer so he wrote down my credit card info so his son could key it in later. Garbage chip bags and paperwork from previous renter under seats. Cabin was gross smelling. Just a horrible experience. Had to drive to a different location to get my moving blankets. Still not sure what happened to my hand written credit card info.

Callum M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GLENN P. 
Évaluation :
1

The dealer did not care about helping me and he didn't even show me where the uhaul was I had to find it my self and it was soooo dirty it was unbelievable. I wish I could get my money back disappointed.

FAIZAN M. 
Évaluation :
3

Bad spot for cell reception for after hours drop off. Took over ten mins to upload last photo because cell data kept dropping out.

Wes K. 
Évaluation :
5

Great service!!

GLENN P. 
Évaluation :
1

Proffessionalism,

Jacob T. 
Évaluation :
3

Send them to the closest Uhaul place to there house not 20 kilometers from there house. This guy was nice. But U haul sucks at trying to save the little guy money

DAVID W. 
Évaluation :
3

Overall it was fine. They had the truck when I needed it. Didn't get the dolly I paid for. But overall it was fine. Truck worked great.

Michael P. 
Évaluation :
5

The brakes were really bad and the inside was quite dirty and dusty.

Amanda B. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

mike C. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Tynessa W. 
Évaluation :
3

do not send an old truck for a long trip... does nothing for your reputation....had to fix the door because there was such a wind noise...thankfully we had two auto body shop masters (licensed no less) with us on the trip that were able to make repairs so that we were not deaf by the time we hit Nova Scotia... has nothing to do with the location of pick up but with the truck itself... I am sure you just wanted to get it out of your yard...thankfully we made it all in one piece... without incident other that little power on the hills and AC would quit going up and blow like crazy coming down the hills as all the power was needed to climb them.. (we were on the main roads all the way, but there are a lot of mountains in New Brunswick and Cape Breton)

arie V. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

chris J. 
Évaluation :
2

Employee would not come out to check trailer condition of interior or exterior. Also would not come out and help hook up trailer.

Mike B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Paul P. 
Évaluation :
4

The back of the vehicle had to be swept before we could load it. The pick up location was close to our house. So that was perfect for us.

Debbie L. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Kelly H. 
Non les évaluations ont été soumises pour cet établissement.

Services supplémentaires à cet emplacement

  • Icône de camion de déménagement
    Camions de déménagement

    Nous avons la plus grande sélection de camions neufs!

  • Icône de remorque
    Remorques et remorquage

    Nos remorques fermées et ouvertes sont offertes à partir de 14,95 $!

Retour
Haut de la page