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THEODORE U
Customer Reviews for Breaux Bridge Hardware
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Wonderful people
JACQULYN FThe 10 foot truck was unavailable so they upgraded me to the 15 foot at no extra charge. Thank you so much I will definitely recommend you.
Gordon HDrop Off was quick and easy.
Kayla LI a very dissapointed thatU Haul failed to keep my one week old reservation , and called me 25 min before pick up to tell me I have to drive 20 mi,es extra just to pick up a truck andthesame to returned Un profesional at best , after so any rentals . Surely there were others whomadefeservations after me . Remember there are other hoices. I will contact the management for an explanation and a discount for additional miles traveled . Luis Mira
luis MGood experience here! Friendly people! My bank does not allow us to use credit card to pay for rentals so I had to pay cash. I haven't received my deposit back because they want to apply it to my credit card that I wasn't allowed to use to rent truck. Not sure why I couldn't get it back in cash! Still waiting!
john lI was satisfied with all aspects of my contact with the people at your location at the True Value Store in Breaux Bridge, LA.
James SI have been renting my U-Haul products from this location for over 30 - 40 years. The staff are always pleasant and professional, and I have never had a problem with this location. I highly recommend Breaux Bridge Hardware for U-Haul rental needs. Sincerely, Emmette J. Jacob Jr.
Emmette JExcellent service à la clientèle. Explained e everything in detail. Merci.
Frederick SRobin was very courteous and despite the computer issues she maintained a happy disposition. She followed through by sending me the paperwork I was unable to get at the store
Margaret RThey were closed when I dropped the truck off. Easy location to get to. Drop box was easy to find.
margaret CAll went smoothly. No problems.
KURT GEverything from this location was great
Marcus CFirst of the individual who dropped the U-Haul and the dolly off wasn't an authorized driver, but he had to drive it because I broke my wrist. Anyhow, he dropped it off on his own and the Breaux Bridge office refunded him $63,46 when in actuality all of the charges were on my card so he should not have gotten the money.
Jessica NEverything was awesome
TRACIE BMake sure equipment isn't faulty. Uhaul came unhooked from tow after uhaul associates hooked it up and submit a photo of it being connected.
Bryant JI was sent to this location when the original pickup location that I reserved online was closed. This location was great it was just pretty far from my house.
James RVery nice people
Michael BNice, helpful people!
Frank REasy overnight dropoff with a key drop box
Wendy BEasy transaction both online and with the associate upon pickup
Evans OI always liked renting my vehicle in Breauxx bridge Friendly Nice And always assisted me well.
felicia yMy opinion, maybe test drive trucks after getting returned from being rented, truck was clean but had a very bad idle problem and wanted to die at red lights and stop signs, I was good because I only put 8,5 miles on it in 2 days in town move, but the service from employees were outstanding, very nice and professional
nick aVERY INCONVENIENT!!! I contracted to have truck available two miles from my location in Baton Rouge. I was only given the choice to drive 2 hrs to pick up the truck in Breaux Bridge. Not what we contracted!
Jeff AVery knowledgable and helpful staff
WILLIE MQuick and courteous service
ULYSSES LThe dolly I ordered online was not provided. The wrapping blankets i ordered online was not provided. I was charged much more just because I picked the truck up on Saturday rather than pick it up on a Friday. What a ripoff by U Haul.
MARK SRobin is friendly & helpful
Charletta TEverything was in order . No stress
Cheryl WI was charged double the rate of the contract we were given. I tried to dispute in person, but the person claimed to know nothing about the contract even though we had the contract number email and had already checked in and uploaded our info. per their instructions. I tried to use the "chat" link but it didn't work. I tried to email but that link didn't work. I ended up using the "customer service" telephone number which kept me on hold for 30 minutes only to be told I had to be transferred to "customer service" which took another 30 minutes. That person said I should get an email fixing the overcharge and if I didn't, I should call again. Who has hours and hours to go no where!? I want my money back. These people don't know how to do legitimate business or else their business model is to lie and cheat and delay until they exhaust you. Do Not Use U haul!
RONALD LDidn't have requested furniture pads. Some provision should have been made to get them there or notify me in advance. Very inefficient operation. I did it all online and w/ help of UHaul support. But the store seemed clueless about it as they kept asking for information that I had already given to you. Small operation. Best to go to Lafayette.
Bart RLower prices, don’t try and make up for lost time
Gilbert MI was charged for an utility dolly but it was not in the truck. I was also rescheduled several times which was very frustrating
Kayla JInside of truck cab was full of sticky substance including steering wheel. Inside of box had a bunch of dirt in it. I had to clean it before loading it.
JOHN GReturn was quick and easy..staff was very friendly.
Annette SNothing can be improved as far as I'm concerned. The staff was very helpful and friendly.
Shari ESurge brake not working
JULIAN SThe insurance coverage not covering overhead damage is lame and should be explained thoroughly before handing over the keys. I was completely unaware of the fact that the insurance didn't cover that until i dropped off the truck and it was explained to me after the fact. Not only that but i had nothing but trouble even getting the truck in the first place. I had 2 different reservations that were pointless bc i had to drive to a third location to even get one. When i showed up to the location i drove over 60 miles to they couldn't even find my reservation. The only positive feedback i will give is that the guy who i dropped the truck off to was duper cool and friendly. Very disappointed otherwise.
Casey PThe driver side headlight was out; everything other thing, perfect. Nice people to work with.
Richard CPleasure to rent from this location. Friendly courteous staff. Will rent from again. Highly recommend this location.
Christopher Tthe Breaux Bridge Hardware employees were extremely helpful and knowlegable. I highly recommend renting U-Haul equipment from them
Benjamen BPerfect experience! Will do business with again. Great to know I have a local Uhaul dealer that I can rely on when I need to rent.
Christopher TRobin Robinson was awesome . She made the process very quick and easy and was very helpful! The online ordering process was easy to navigate as well.
Courtney WAll was great, no problems. Picked up the trailer and returned it a lot quicker than I thought I would.
BERNARD BTo cluttered
PHILLIP DMy situation was this: my daughters car broke down while in Houston, and we live in Breaux Bridge Louisiana. This drop off location is a hardware store I frequent often in my hometown. I went there first, to inquire about renting equipment, locating a pickup location in Houston, and many more details. Robin, who works at this location, and who I know personally, took care of everything for me. I even reached out to Robin after hours regarding dropping off the trailer once I returned. While the situation, retrieving a broken down car in Houston, was not pleasant, my experience with the initial renting information, and drop off location made things much, much better. I do appreciate the value that Robin provides for customers.
BYRON BWhen making my reservation, the representative on the phone assured me that the receipt I was emailed included applicable sales tax for my order, but when I went to pickup my equipment, I had to pay over $150 more than the receipt I was emailed bc sales tax was in fact NOT included. Then, I reserved a tow dolly which wasn't available at this location when I went to pickup my order. Lastly, the truck cab was FILTHY, covered in animal hair & had to be extensively cleaned prior to my trip.
erin sFor an old hardware store, this place was very nice and the employees are top notch!
Chris V