Not call the customer and harass them when you have no idea what is going on. I had been in contact with uhaul the entire time and let them do their own jobs.Julina A.
Customer Reviews for Bremerton 76
(Concessionnaire U-Haul dans le voisinage)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
AucunELIZAR PAGADUAN D.
Paul was very friendly and helpful with the checkout and Zach was equally helpful with the check in. They both should commended for great customer service.RICHARD H.
Le client n'a pas laissé de commentaire.JERALD E.
Le client n'a pas laissé de commentaire.JAMES ARTHUR T.
Rear door very hard to open. Attendant had trouble opening as well. Also the 26 footer I had requested was not available even though I had reserved it 2 weeks earlier. Call center takes forever to answer calls.ROBERT G.
Customer service is awesomeTimothy S.
I don't know what a â€œsafe trip feeâ€ is supposed to cover but it feels unfair and probably illegal. Care to refund it? Or should we rent elsewhere in the future?ELIZABETH R.
I had to come to this location bc you forgot to leave the key to my U-Haul truck in Silverdale. The good ratings are for this location only!!! I would give you 1 star otherwise. Wasted two hours of my time and we had to do multiple trips bc we got stuck with a smaller truckMAYA C.
Le client n'a pas laissé de commentaire.DEBRA Y.
Le client n'a pas laissé de commentaire.Allen B.
I had requested that I pick up the truck at Kitsap Way which is closer to my home. I was disappointed to learn that I needed to go out of my way to pick up the truck. I appreciated that U-Haul was able to change the drop off location to a site closer to my home. The staff at the Hwy 303 location was supportive and handled my disappointment very nicely.ELIZABETH R.
Le client n'a pas laissé de commentaire.BARRY B.
Used online reservation and reserved a 25 foot truck but when I got to the pick up was told they didn't have one available and couldn't find my reservation even though I clearly showed them on the app. And then I rented a 10 foot truck but because I had to do multiple trips I extended the time frame but then was charged over 400 DOLLARS!!! and the truck was clean and full of gas and no damages when returned!! Now I cannot get ahold of a live person to have someone explain why the hell I was charged so much!! Plus the guy waxed the damn interior of the truck bed and I nearly broke my neck while moving my furniture inside the truck. Very very unsafe!! And very very very poor service and then I'm way way over charged and then there is no one to contact to dispute the charge because they don't answer their damn phone!!JESSIE S.
WAS TOO COSTLY FOR 3 HOUR MOVE (64)michael P.
1. Have the keys available 2. Let us use the vehicle 24 hrs 3. Do a walk around with customersDANIELLE B.
Include pick up truck rentals! I see them there all the time wth! Would be nice to have that option. I would totally rent a basic pick up truck ie (ford-150) every weekend for my of jobs and projects. Would have given this located 5 stars if but for that inconvenience.BEATRICE M.
The service was incredible, they were so helpful, and professional. I will rent there again. Thx U-Haul !DAVID J.
I would recommend the location, but not reserving a truck online.JOHN T.
They are very friendly and accommodating at this location. Always easy to work with. I will gladly use them again!SHANNA J.
Very little if any the whole team at this location gets a perfect score from me. MerciCARLA F.
One of the headlights was out; But, when I left something valuable behind in the cab they called me promptly and are holding the item until I can return. Very kind, thoughtful, people to deal with.JENIFER S.
Le client n'a pas laissé de commentaire.Brock S.
Le client n'a pas laissé de commentaire.george S.
Le client n'a pas laissé de commentaire.SEAN ADAM M.
Owne was friendly and helpfulSTEVEN B.
Le client n'a pas laissé de commentaire.Angela F.
Not really the pickup locations fault- U-Haul provided me a truck almost 1/2 the size of what I reserved. The move cost me DOUBLE what it should have.Neil S.
Le client n'a pas laissé de commentaire.Jon D.
Checkout was fast and efficient and everything was very straightforward. Je referais appel à lui.Scott C.
Le client n'a pas laissé de commentaire.LEAH T.
Kudos, to Uhaul.My customer service experience was wonderful from start to finish.tonella B.
Nice customer service.David R.
The size of truck was not what we reserved. Very disappointed that we were not told this until pickup.David R.
Le client n'a pas laissé de commentaire.Lorrie H.
Everything was ready to go when I picked it up!!! I totally recommend doing everything online. Makes it so much smoother at pickup and drop off!JENNIFER LYNN P.
Le client n'a pas laissé de commentaire.ronald B.
Le client n'a pas laissé de commentaire.Teresa W.
Le client n'a pas laissé de commentaire.ANNIE H.
Le client n'a pas laissé de commentaire.Eugene V.
My husband hadn't slept for a few days and was not very cooperative With the man in charge. But he worked with my husband and was very encouraging. MerciChristina K.
Le client n'a pas laissé de commentaire.DYANE D.
Le client n'a pas laissé de commentaire.kerwin B.
Le client n'a pas laissé de commentaire.David T.
We scheduled to pick up the truck at 7:30. We checked in online but didn't get any instruction on how to get the truck. I called Customer Service, I was on hold for 45 minutes. Came to find out, the truck was never staged. The customer service rep transferred us to another location to pick up the truck which is 8 miles farther round trip. We wasted an hour of labor cost of 50,00 $. My complaint was registered. The customer service rep told me that a supervisor will call me in 3 days to rectify the matter. I never got a call back. Very poor customer service!ellen R.
The rearview window was filmy but everything else was great!Louis M.
Everybody involved was very friendly and helpful.Ericka H.
I reserved a 26 foot truck on Home 8th for June 19th. On the 17th, I get a call from U-haul telling me that the 26th foot truck was not available at my designated location in Puyallup, Washington and asked me if I wanted to pick up a truck in Bremerton instead. In such short notice, my choices were very limited, so under duress, my wife drove me to Bremerton to pick up the truck on the 19th. Two and a half hours wasted. Apparently, a U-haul reservation is not a reservation in their mind but only a lock to prevent the customer from going elsewhere. Crappy way to treat customers. Next time I need to make a move, I will remember this experience.donald E.
I requested a 20ft box van and auto transport in order to move my 2-bedroom house and a car. A day after making the reservation, I was informed there weren't any trailers in the area and that I'd be getting a 15ft van as well. I was very disappointed about the trailer situation since Uhaul considers my 2009 Mercedes ML63 incapable of towing a trailer so I'll have to make other arrangements to get my other car home. Plus I couldn't fit all of my large items in the van provided so I'll have to make at least 2 more trips in our own small truck.Stephen M.
The oil change was due...Louis M.
Le client n'a pas laissé de commentaire.Carson R.
Le client n'a pas laissé de commentaire.IAN O.
The signs said someone would come check it in. Didn't happen and the online checkin is slow.Wayne W.
Le client n'a pas laissé de commentaire.Nicolas S.
Le client n'a pas laissé de commentaire.Eric F.
It wasn't the location as much as it was UHaul itself. I rented a 20 feet long truck for a cross country move. The night before I was to pick up the truck, I get a call that there isn't a 20 feet truck available and I will have to take a 15 feet long truck. But I can have a trailer, too. At cost. This really messed everything up as I was making a big move and needed that bigger truck. I didn't want to take a trailer as I've never towed a truck, let alone with a big truck. I wasn't able to take everything I needed to take on a long move and will now have to complete another move with another truck rental. I have since talked with others who said that the same thing has happened to them. It is hard to make plans, know that you have this much to move, and the night before you are downgraded to something smaller. Not good business. Jut be aware that this could happen to you, too.Lisa C.
Because of near location I get my job more easier to pick up the storage shed in Lowe's and dropped off back in no time. The people inside the Store 76 is outstanding and helpful. I will recommend this to my friends and relatives.Thank you for your support and be safe.RAUL A.
Changed my pickup location last minute which was nowhere near my house and then didn't add on the free extra mileage I was promised when they changed the pickup location. Not happy with the service I payed for.Devon M.
Le client n'a pas laissé de commentaire.matthew L.
Le client n'a pas laissé de commentaire.Suzanne K.
Parking brake wasn't functioning properly as I put it to the floor and it still did not hold the truck still.Louis M.
Le client n'a pas laissé de commentaire.Daniel C.
Keep up the good work. All staff were very nice and helpful.Ralph C.
They were great people thereSean O.
Le client n'a pas laissé de commentaire.Betty R.
Le client n'a pas laissé de commentaire.Sean O.
Add this location on your website. They were terrific.Liane B.
The staff was super helpful and kind! Patient and very observant to all that was accusing during the rental process. Make the renting process extremely easy.Chanika C.
Staff was very friendly and helpful.Jeri H.
Le client n'a pas laissé de commentaire.Paul S.