Le client n'a pas laissé de commentaire.
Mark T.
Customer Reviews for BriansPlace LLC
(Concessionnaire U-Haul dans le voisinage)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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The return feature gave us problems. But we managed to figure it out. It was operator error.
Noris N.Brian was great. My original drop location on Washington St in Stephenville with Dwayne's Garage was horrible. He's an extremely rude individual. I will never do business with him again.
Gerrit S.Charged me for Insurance I did not want or request when I scheduled uhaul truck online. We have full coverage Insurance on our vehicles and think it would have covered us. It was a costly added expense, and unnecessary.
Ernie R R.The fellow who ran this location has 2 dogs with him, one bit me on the back of the leg. Eight (8) weeks latter and I still have no responce, and no proof of shot records for location protection dogs. Crazy, this man is a former Reserve Deputy out of Tarrant and Parker County's, would think he would understand the importance of his dog's shot records. Have tried to call, but no answer.
Charla T.Everything was clean and well professional. It all went smoothly!
amy B.Brian is the nicest man. Made it easy getting the traiker and bringing it back
Tracy C.quick and easy!
Jeremi K.Bryan was awesome and amazing, Helping me to remove the trailer from my hitch. I just wish my drop off point hadn't been 24 miles from my destination. That was a long way to drive when I was exhausted from moving.
Amy S.Brian's Place was a convenient location to our new home. Brian, the owner, was very friendly, professional and well-prepared for me to pick up and drop off the massive uhaul truck. The truck was antiquated, but helped us achieve our goal of moving from our old to new house. One recommendation is to add an area in the online reservation form that allows for discounts. I'm retired military and since we had to store items in the truck for nearly 2 weeks, while we waited for our house to be ready for delivery, it would have saved us money, since uhaul generally offers discounts for military service. Nevertheless, thank you for allowing us to use your uhaul truck and please commend Brian for a job well done.
John Michael W.Great friendly guy.
Gerald M.Brian went above and beyond to help me. I've never had better customer service.
Sabrina J.Brian went above and beyond. Excellent experience.
George W.6X12 trailer could use a tongue jack.
Tony R.Great!!!
Rhonda C.Brian is super ... lots of good info on the area.
George F.It was closed when we dropped off.
Patrick W.Brians place was great and they did a great job to take care of us. The problem was I had a reservation at Randys Small Engine & Mower Repair. I had made the reservation first trying online but the website would not work so I called and the rep insured the place would be open, me asking because it was a holiday. We were on a certain time schedule, and sure enough, Randys was not open. I had to call around til I found Brians Place and they quickly took care of us. I will expect a at least partial refund for the reservation not being confirmed, which I had been promised was absolutely confirmed. The website guarantees a $50 payment for the confirmed reservation.
terri G.Brian was very friendly and very helpful.
Sheri M.Customer Service was excellent, the staff was welcoming and very helpful.
Andrew G.Loved the ability to drop off after hours with the app!
Chris F.Brian was very friendly and helpful.I was so happy to know we have a U-haul rental nearby. I will rent again from this location.
Donna M.Great customer service!!
karen M.Can't think of a thing. Your employee was very helpful. The facility was clean & easy to locate.
craig C.be sure when customer to pick up equipment in Lipan it is there.
lonnie G.Answer the office phone.
GARY S.The trailer hitch I had, which was installed by a different U-Haul location, was too low for the trailer. The owner at Briansplace was kind enough to loan me a trailer hitch that would work. Super nice guy. Highly recommend this location!
Melody A.Very quick! Professional and personal service.
BRIAN G.I was originally told that I would get a 20 for truck for the price of 10 foot trick because there were no trucks available in Granbury Tx due to recent natural disaster (floods) that created evacuation of premises. Then I was told it would cost $65. When all was done, it cost over $100. Got to apartment and was not allowed to get furniture because no one was allowed in for more than 5 minutes. Truck was not used and $100 + was wasted. Thanks U-haul.. I will never use your company again.
Stasia H.The first location I was advised to drop off was non existent. There is no UHaul facility at 3088 W Washington in Stephenville Tx 76401. The other 2 facilities in Stephenville Tx were "full" and I had to drive 20 mi to drop off. Need to update your locations.
steve E.very nice people!
bonnie S.It was a good experience. Keep doing what you are doing.
George S.We were there for 45 minutes trying to get the trailer. The lady had no idea what she was doing and had to enter everything multiple times. On top of that, half of the things she was asking about, I had already entered on the web site. What is the point of entering it on the site, it I have to go over all of it again when I come to get the trailer???!!!! When the amount came up to pay, it was double. She didn't even know WHY! Couldn't tell us it was a deposit and we would get it back when we returned the trailer! And what happened to just being able to drop off at any time? Now, we have to bring the thing back during operating hours??? I don't ever want to rent a U Haul again. Such a pain.
Amber S.Mileage is not enough
BILL O.Easy to drop off location for me and very nice personnel.
MICHAEL C.Donna at the FTW schedule center was wonderful as was the man at the rental place.
Penny L.Brian was very helpful in getting the correct equipment & assisting in getting the car loaded on trailer. Thanks again!!! Dennis
DENNIS F.it took 4 phone calls to get confirmed for a trailer that we had to locate ourselves. it could have been a much simpler process!
TORY C.Brians Place is an excellent one stop shop. Great storage facility with low rates. Excellent friendly customer service. No hassle pick up & return. There should be more dealers like this.
MICHAEL S.