Hello, your employee Tammy is the BEST! Keep her as long as you can!Dilorom K.
Customer Reviews for Bricktown Service Center
(U-Haul Neighborhood Dealer)
Pour nous contacter
Brick, NJ 08724
Services dans cet établissement :
- Mon–FriDe 10 h am à 5 h pm
- Sat–SunDe 9 h am à 2 h pm
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Tammy was very friendly and helpful thanks!KEITH J.
Great customer service!!!!George J.
Fix the app so it works properly. I had issues both checking out and returning the rental via the app. I had to request assistance from the office staff to check out the vehicle, and don't know what I would have done if my pickup time was when the office was closed. And I again had issues returning the vehicle and had to use a browser on my phone but lost progress when I went to take pictures (there's no way to take the required pictures during the return process, you have to upload a picture you've already taken, but I didn't know what pictures needed to be taken so iBeth B.
Le client n'a pas laissé de commentaire.maged H.
Le client n'a pas laissé de commentaire.Jeffrey L.
I reserved a cargo van well in advance & checked in for a cargo van. Upon arrival they said they are upgrading me to a truck. Not very happy, as I needed a cargo van, and they didn't have any left. I was very uncomfortable driving it, it didn't serve its purpose, actually made my job harder & it was a major inconvenience. What's the purpose of a reservation if I'm not getting what I needed?Wendy K.
I would be more concerned with the APP other than the location. The APP was not user friendly and had to call for assistance a number of times. I was supposed to pick up the truck at 4:30 p.m., but never left the location until 6:30 p.m., due to issues with getting access to the vehicle and poor weather conditions where I had to take pictures of the vehicle during a drenching storm. I willSylvia H.
Great expierience overall. Very good customer service. Merci!George J.
Le client n'a pas laissé de commentaire.Jessica A C.
Le client n'a pas laissé de commentaire.devon M.
Le client n'a pas laissé de commentaire.Todd M.
Le client n'a pas laissé de commentaire.Jane D.
Le client n'a pas laissé de commentaire.Dean N.
Le client n'a pas laissé de commentaire.Anita P.
I think you're doing a good job and so far everything is on pointCHARLES Y.
Le client n'a pas laissé de commentaire.Laura J.
The young lady (never got her name) who did the rental was a great help to me during this process. I had the wrong adaptor and she sent me off to a home improvement store to get the correct one. Then when I got back the ball on my hitch was the wrong size so she had the correct one and helped apply it to my vehicle. She was great!!!Bill B.
Le client n'a pas laissé de commentaire.Paul C.
Easy process. Great Equipment. SeamlessBenjamin F.
Gas tank was under 1/2 as originally stated (I have proof via photo), I filled it back to where it was left and was still charged for more gas. Employee who took care of check in attempted to charge me for $15 of insurance without even asking me. I politely declined it, which she still tried to insist I purchase. The truck was not properly maintained as it had a check engine light on and the back door was not properly secure. Will absolutely never recommend this location.Philip C.
Great service!Susan M.
My reservation was for the Point Pleasant Sunoco. When i arrived at 0730, the attendant said he had no reservation for me. The Uhaul 800 number said my truck reservation had been moved to Brick, 5 miles away and inconvenient to my move, but i was only informed by text at 0745!?! At the other location there were no Uhaul people, just a filling attendant. The rental truck was blocked by cars waiting for repair and keys had to be located. My personal vehicle could not be left on site but in a park and ride lot nearby. I did not leave the Brick pickup location until 0850, 80 mintues after my intended departure. U Haul's unilateral changes added two hours and 10 miles to my move, but the real problem was no communication. Poor corporate performance.Dennis B.
Excellent service and friendly staff, will definitely refer to friends and familySCOTT B.
Quick and efficient - Tammy friendly and helpful - I was looking for a pickup truck to take branches and brush to recycling - she didn't have one available but suggested a van- same price - it all worked out great - highly recommend- thank you !mark D.
Friendly fast service........no complaints...Thank you!George J.
Online check in process took 20 minutes while my license etc was being checked. That's way too long. The pictures on the return don't make sense as they have to check the truck anyway.Kevin T.
Le client n'a pas laissé de commentaire.Danielle M.
Nothing everything was fantastic especially the service! She needs a raise!Michael C.
I have used this location several times in the past and as usual they remain an excellent place to rent a U-Haul. Friendly, professional, consistent, and reliable!Richard T.
Le client n'a pas laissé de commentaire.marc D.
Le client n'a pas laissé de commentaire.Christopher G.
Le client n'a pas laissé de commentaire.JOHN C.
Well for starters, maybe don't lie about the mileage you're charging clients. It's 66 miles foot to door to the destination I went to and I made no other stops and the receipt says I drove 182 miles. How do I dispute that? I didn't take a picture of the odometer but I should have. The van also stunk of cigarettes.Victoria M.
Le client n'a pas laissé de commentaire.george C.
Le client n'a pas laissé de commentaire.Nicole B.
Tammy was fantastic - I needed a rental van & I literally called as they were about to close .. Tammy was nice enough to wait and process the paperwork in order for me to have the van within 15 minutes. She even advised me of an additional plan in order to save me money due to the fact I was traveling excessive miles. She was also very helpful when I returned the van . Great customer service ... Much appreciated!Joseph L.
All went smooth.Stephen S.
Great place to.rent from. Very professional w great customer service. Fortement recommandé!NOEL G.
There were used napkins and empty food wrappers in the cab which I had to remove. Plus, dried spilled coffee, which I do not drink now or ever, in and around the cup holders.Rich K.
Fast and efficientTroy C.
great place and people to rent frombruce G.
Thank you for you service..ivette B.
Le client n'a pas laissé de commentaire.Robert H.
Excellent service. A quick processSHARIF M.
Le client n'a pas laissé de commentaire.Arthur O.
Le client n'a pas laissé de commentaire.Richard S.
Great experience 👍 wonderful Girl I delt with for my truck rental she was very nice personable very friendly and if I might say she is very good looking and smart.carl R.
Le client n'a pas laissé de commentaire.john H.
Le client n'a pas laissé de commentaire.Kerianne G.
Le client n'a pas laissé de commentaire.Sergei N.
Very helpful staff. When returning the truck, the app and website would not respond. So was not able to do an online return.Scott A.
Le client n'a pas laissé de commentaire.Elis R.
Le client n'a pas laissé de commentaire.Arthur O.
La app no me permitia cerrar la entrega, tuve que llamar a call center.Rosa A.
Le client n'a pas laissé de commentaire.Kevin M.
The web problemDavid E.
Le client n'a pas laissé de commentaire.Diane B.
All goodevelyn M.
Great service. Great peopleGLEN G.
Le client n'a pas laissé de commentaire.SHAWN G.
My rental wasn't ready to pick up Gad to wait for attendant to process. He was smoking a cigarette sitting outside never got up Gad to Gad him my license while he smokes. Rude and I would never go to this location again. DisappointedGrace M.
Le client n'a pas laissé de commentaire.Francis D.
Le client n'a pas laissé de commentaire.Jason F.
Always a pleasure getting a rent uhaul from you guys. Thank you for everything.Michael C.
Space is tight at the location since it is a busy gas and service station. I'm not sure how it would be accomplished, but additional room to park would be great.Guy M.
Le client n'a pas laissé de commentaire.Amanda C.
Le client n'a pas laissé de commentaire.James D.
Le client n'a pas laissé de commentaire.Robert R.
Le client n'a pas laissé de commentaire.thomas H.
Le client n'a pas laissé de commentaire.Paul N.
Brett was an excellent customer service representative. He needs a modern office to work in, that is dedicated for U-Haul business & customers.ALEX S.
Got a lot of help from the Rep to navigate the processMichael P.
Le client n'a pas laissé de commentaire.Paul C.
No problems at all.Kevin C.
I completed all of the rental requirements online prior to arriving to pick up the vehicle. Upon arrival I had to complete much of the same information.. the approval process after my arrival took 40 minutes. Very frustrating and a waste of my time.Thomas C.
Great place to rent a trailer. People are great!Michael C.
The man that's in charge of u haul is helpful, kind and knows the product. The best place to rent arou.Brian B.
Le client n'a pas laissé de commentaire.Ashlie S.
Le client n'a pas laissé de commentaire.Bernadette R.
Change the location of the lockboxes so it easier to findAdebola A.
Le client n'a pas laissé de commentaire.Erik J.
Le client n'a pas laissé de commentaire.Thomas H.
Le client n'a pas laissé de commentaire.MARC G.
Excellent service and their representative, Brett Pierce was great!Jason B.
Le client n'a pas laissé de commentaire.Rachel S.
Le client n'a pas laissé de commentaire.Diana S.
Le client n'a pas laissé de commentaire.Teresa A.
The representative at this location was knowledgeable and extremely helpful. Great experience.Paul B.
Check the tires first Check the thank of the gas And check the driver's sitRandy M.
The client was the courtesy helpful to me. I would rent there again.Carl S.
Le client n'a pas laissé de commentaire.John H.
Le client n'a pas laissé de commentaire.Michael H.
Brett is OUTSTANDING!!! He went out of his way to help me in a difficult move. He introduced me to Mark and Troy who were fantastic in helping me move and load the truck. This whole team was absolutely the best group of professionals I have ever worked with on a move. I highly recommend them and thank them again for making everything come together so well!!RICHARD B.
the 99 cents per mile seems a bit expensive especially since you also have to pay for gas. The so called advertised price of $15,95 a day is extremely misleading.Kevin C.
Le client n'a pas laissé de commentaire.Robert W.
Le client n'a pas laissé de commentaire.Jonathan G.
Le client n'a pas laissé de commentaire.William H.
Great customer service. Fast and reliable.Yevette L.
Great experience, quick service, and upon return the associate helped me disconnect the trailer.Raymond S.
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