Always excellent service!
richard t
Customer Reviews for Bricktown Service Center
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Cars do not get cleaned in between renters
YEHOSHVA MGreat quick service!
George JSize of trailer ball would help. Having a ball to buy would also help. Took me an hour and 1/2 to go to Walmart and buy a 2 inch ball while my men were waiting to load.
Vincent DThis is the third time renting from this location. Brett is very helpful and professional. I highly recommend this site. I will be going back.
BRETT DSuper quick and easy pick up and drop off! Everything I needed and nothing I didn't. No hassles, and very convenient!
Edward CMuy bueno
David Sexcellent service - checked in and out very efficiently
SAMMY HNot the vehicle I had reserved, keys not accessible, had to call 2 times before I can get the vehicle. 45 minutes waste
Ludovico AI wish I was told that I needed to bring the gas tank back at the same level as where I received it. NOONE warned me I would be charged $30 above the gas charge.
Elizabeth DThis location had a variety and it not only was close to home but had a gas station attached as well.
Solomon OBien
ROSHAN GExcellent service by Brett during pickup and dropoff
SAMMY HGet better vehicle if you want to charge an arm and a leg for it!
Danielle MThe associate was very knowledgeable and very nice outstanding customer service
Anthony LGreat Customer Service.
George JService was excellent and the gentleman that helped me was wonderful. I would highly recommend them and would use them again
Sharon VGreat customer service at this location.
Ralph MVery happy with the services.
George JI love this place. Excellent location, friendly staff, efficient, and easy process.
ERIC VTruck shakes alot when going over 50
NATHANIEL SCustomer service was excellent, and Tammy was very helpful. Overall great U HAUL dealer Thank you Gary Renz
GARY RCustomer service is great too at this location. offer discounts to repeat customers........
George JHello, your employee Tammy is the BEST! Keep her as long as you can!
Dilorom KTammy was very friendly and helpful thanks!
KEITH JGreat customer service!!!!
George JFix the app so it works properly. I had issues both checking out and returning the rental via the app. I had to request assistance from the office staff to check out the vehicle, and don't know what I would have done if my pickup time was when the office was closed. And I again had issues returning the vehicle and had to use a browser on my phone but lost progress when I went to take pictures (there's no way to take the required pictures during the return process, you have to upload a picture you've already taken, but I didn't know what pictures needed to be taken so i
Beth BI reserved a cargo van well in advance & checked in for a cargo van. Upon arrival they said they are upgrading me to a truck. Not very happy, as I needed a cargo van, and they didn't have any left. I was very uncomfortable driving it, it didn't serve its purpose, actually made my job harder & it was a major inconvenience. What's the purpose of a reservation if I'm not getting what I needed?
Wendy KI would be more concerned with the APP other than the location. The APP was not user friendly and had to call for assistance a number of times. I was supposed to pick up the truck at 4:30 p.m., but never left the location until 6:30 p.m., due to issues with getting access to the vehicle and poor weather conditions where I had to take pictures of the vehicle during a drenching storm. I will
Sylvia HGreat expierience overall. Very good customer service. Merci!
George JI think you’re doing a good job and so far everything is on point
CHARLES YThe young lady (never got her name) who did the rental was a great help to me during this process. I had the wrong adaptor and she sent me off to a home improvement store to get the correct one. Then when I got back the ball on my hitch was the wrong size so she had the correct one and helped apply it to my vehicle. She was great!!!
Bill BEasy process. Great Equipment. Seamless
Benjamin FGas tank was under 1/2 as originally stated (I have proof via photo), I filled it back to where it was left and was still charged for more gas. Employee who took care of check in attempted to charge me for $15 of insurance without even asking me. I politely declined it, which she still tried to insist I purchase. The truck was not properly maintained as it had a check engine light on and the back door was not properly secure. Will absolutely never recommend this location.
Philip CGreat service!
Susan MMy reservation was for the Point Pleasant Sunoco. When i arrived at 0730, the attendant said he had no reservation for me. The Uhaul 800 number said my truck reservation had been moved to Brick, 5 miles away and inconvenient to my move, but i was only informed by text at 0745!?! At the other location there were no Uhaul people, just a filling attendant. The rental truck was blocked by cars waiting for repair and keys had to be located. My personal vehicle could not be left on site but in a park and ride lot nearby. I did not leave the Brick pickup location until 0850, 80 mintues after my intended departure. U Haul's unilateral changes added two hours and 10 miles to my move, but the real problem was no communication. Poor corporate performance.
Dennis BExcellent service and friendly staff, will definitely refer to friends and family
SCOTT BQuick and efficient - Tammy friendly and helpful - I was looking for a pickup truck to take branches and brush to recycling - she didn’t have one available but suggested a van- same price - it all worked out great - highly recommend- thank you !
mark dFriendly fast service........no complaints...Thank you!
George JOnline check in process took 20 minutes while my license etc was being checked. That's way too long. The pictures on the return don't make sense as they have to check the truck anyway.
Kevin TNothing everything was fantastic especially the service! She needs a raise!
Michael CI have used this location several times in the past and as usual they remain an excellent place to rent a U-Haul. Friendly, professional, consistent, and reliable!
Richard TWell for starters, maybe don't lie about the mileage you're charging clients. It's 66 miles foot to door to the destination I went to and I made no other stops and the receipt says I drove 182 miles. How do I dispute that? I didn't take a picture of the odometer but I should have. The van also stunk of cigarettes.
Victoria MTammy was fantastic - I needed a rental van & I literally called as they were about to close .. Tammy was nice enough to wait and process the paperwork in order for me to have the van within 15 minutes. She even advised me of an additional plan in order to save me money due to the fact I was traveling excessive miles. She was also very helpful when I returned the van . Great customer service ... Much appreciated!
Joseph LAll went smooth.
Stephen SGreat place to.rent from. Very professional w great customer service. Fortement recommandé!
NOEL GThere were used napkins and empty food wrappers in the cab which I had to remove. Plus, dried spilled coffee, which I do not drink now or ever, in and around the cup holders.
Rich KFast and efficient
Troy Cgreat place and people to rent from
bruce GThank you for you service..
ivette bExcellent service. A quick process
SHARIF MGreat experience 👍 wonderful Girl I delt with for my truck rental she was very nice personable very friendly and if I might say she is very good looking and smart.
carl rVery helpful staff. When returning the truck, the app and website would not respond. So was not able to do an online return.
Scott A