Customer Reviews for Bricktown Service Center
(Concessionnaire U-Haul dans le voisinage)

438 évaluations

1150 Burnt Tavern Rd   Brick, NJ 08724

(732) 206-1020

Location Hours

  • Lun - ven : 10h am à 5h pm
  • Sam - dim : 9h am à 2h pm

Services dans cet établissement :

Pour nous contacter

(732) 206-1020

1150 Burnt Tavern Rd
Brick, NJ 08724

Services dans cet établissement :

Location Hours

  • Lun - ven : 10h am à 5h pm
  • Sam - dim : 9h am à 2h pm

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
4

Le client n'a pas laissé de commentaire.

ALDO Q. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stephen S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Juan F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAMES D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

THOMAS B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jony I. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lois W. 
Évaluation :
5

Everything good

MARGARET F. 
Évaluation :
5

I can honestly say I can't think of anything you could do to improve what you already do. It is the only place we go when we need a U-Haul. The staff is wonderful and friendly, and we did recommend this location to our friends and family when they needed a U-Haul truck. Thank you very much for making something is difficult as moving so easy to get a truck.

kevin C. 
Évaluation :
5

In the past, I have rented a cargo van for so called in town usage from Home Depot. The U Haul experience proved much more convenient. Very pleased and will go to U Haul next time as well

Eric S. 
Évaluation :
5

the customer service was amazing. thank you for being kind and so helpful.

MICHAEL B. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Michael R. 
Évaluation :
4

When I opened cargo door to take photo at return, as required by UHaul, door would not close! Attendant had to assist and together we barely were able to close the cargo door. WTF!?

Andrew L. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

DONNA P. 
Évaluation :
3

I left my hand truck in the Cargo van I rented , when I called it was gone . Very upset over this n the fact no one has taken any action to do anything about it . I like the people there that's why I go back , still I'm very annoyed about this .

DONNA P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DOROTHY M. 
Évaluation :
5

Stay the same.Everything went well.

Alfred R. 
Évaluation :
2

The trailer had a 5 way connector instead of a 7 way connector to fit my truck which was fine. The guy tells me I can get one there for 25 $or I can't take the trailer. I previously bought one at a different uhaul location for 16 $but it was on my other truck. So I get this adapter for 25 $so that I can get the trailer, and when I brought the trailer back he took the connector and told me that it was 25 $to RENT the adapter. That's not what I was originally told, and I wouldn't have rented the adapter for 25 $when the trailer itself was only 25 $. So now I was charged 55 $to rent a a trailer and the adapter was taken back. I will not use this location again and I will advise everyone I know not to use this location. Complete rip off and I'm contemplating disputing the charges with my bank

Francesco L. 
Évaluation :
5

Awesome group of people who were helpful through the whole process. Couldn't have asked for better service.

Paul M. 
Évaluation :
1

Lock on the original location was frozen had to go 10 miles to the next one. I was given a 50 dollar rebate but it never went through, and there are mystery charges on my debit card totalling 141 dollars in addition to the 159 agreed upon amount. I will never recommend this rental company to any person ever.

ADAM P. 
Évaluation :
5

GET EQUIPMENT OUT OF FLORIDA & TEXAS ! GET OVER THE PAST LOSS OF SHIPPING BY RAIL ! LOAD UP EQUIPMENT & OVER INSURE BOX CARS ON NS OR CSX ! TROPICANA ORSNGE JUICE RUNS DAILY TRAIN FROM SOTH FLORIDA TO JERSEY CITY - DIRECT CSX GET US BACK TO NORMAL IN REGARDS TO AVAILABLE EQUIPMENT IN THE OTHER 46 STATES !

EDWARD W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHELE S. 
Évaluation :
5

Tammy was very helpful & courteous Great experience

John T. 
Évaluation :
5

Keep up the good work! The girls & booking were Excellent in Brick location!!

MICHAEL D. 
Évaluation :
5

Easy and efficient... Staff friendly and very helpful

GREGORY M. 
Évaluation :
1

quoted 27 to use for the day, hit with a 135 bill to use for one day with other extras ? nothing was told to me about mileage ? why ?

Greg P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert V. 
Évaluation :
4

Service the vehicle more often. The truck sounded horrible. And felt like it was not shifting gears properly

Thomas F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

kurt M. 
Évaluation :
5

Great vlvehicle great team

Kenneth D. 
Évaluation :
5

Everything was great

Michael C. 
Évaluation :
4

Everything was fine.

STEPHEN W. 
Évaluation :
5

I've rented from this location many times and I've always been pleased. Brett is knowledgeable, helpful and efficient. I literally only went 5 miles overall but, the truck was running very poorly. Had I needed to go further I would have brought the truck right back for a different truck. Otherwise, like I said, always pleased with this location.

Mary C. 
Évaluation :
5

Very helpful

KEVIN D. 
Évaluation :
4

The tire warning light was lit, but I was advised that there were no sensors in the front tires; and the transmission shifting could have been smoother, but over all the on boarding experience was seamless and return was efficient.

James W. 
Évaluation :
5

Excellent customer service and a good experience.

Dorothy G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bernard B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mark K. 
Évaluation :
5

Nothing. Place was great and helpful. Quick in and out

Michael C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joseph P. 
Évaluation :
5

The woman at the front desk was helpful, efficient, and answered any questions I had. I would use this location to rent a vehicle again.

LOUIS D. 
Évaluation :
5

check-in could have gone smoother. The customer before us did not do the 'homework' we therefore sat and waited to check-in.

Mary Ann C. 
Évaluation :
5

All good, keep doing what your currently doing. Merci!

Arnold A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SEANP S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

William J. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JOSHUA P. 
Évaluation :
5

Great staff, services was great!!! Wonderful store environment!!!

cynthia D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bernard B. 
Évaluation :
5

I don't remember the woman's name who helped me but she was fantastic. Super nice and easy going. Brick NJ on Chambers Bridge Rd - across from the 7-11

David P. 
Évaluation :
5

Straps to secure the load .

FREDERICK E. 
Évaluation :
5

I was very upset that they didn't have the furniture dolly. And I reserved it well in advanced. My dresser was badly damaged because we had to use the hand truck. Not happy. I will be calling the company in the morning.

Robert E. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Georgy P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JURI L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JURI L. 
Évaluation :
1

When I arrived at the pick up location. The attendant was parking a moving van and the personnel who sa me said he would be back in a moment. I waited and saw him stay in his van and drank his coffee and smoked a cigarette while I waited in the office. Finally another personnel came in and asked me if I was being waited on, and I said he is sitting outside smoking a cigarette. The personel then went outside and told the guy to come back in to help me. I understand the guy was probably on a break, but there needs to be more awareness of customers waiting to rent a U-Haul. Also the moving van I rented was not at full Gas tank and it is impossible to gauge a 1/8 of a tank to refill. I end up paying more to refill the tank the necessary. For future reference it would be easier on the customer to have all gas tanks at full capacity

Vinh N. 
Évaluation :
5

Tell the person who helped me with the trailer that I was very impressed with her. I will not forget her. Very attractive woman. 😃😃

RICHARD P. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Dara D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MEREDITH C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

james M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

adam H. 
Évaluation :
2

No parking if you have to leave a vehicle and I reserved the truck online a day or two before I picked it up and I still had to wait 45 minutes cuz the station was get gas and it wasnt pulled out and I'm not such if the miles in the truck were reading rite I used my gps and it said I was 6,5 miles away and when I got to my location the truck had 10,3 on it. So I took a picture. I have a picture and a video of the trucks miles when I took it. I well be sending to corporate

Christopher K. 
Évaluation :
2

It was a small gas station with one attendant, not ideal. It was close to my destination though.

DANIEL K. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Joseph D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

MORDECHAI S. 
Évaluation :
5

I showed up unexpectedly, was able to rent the truck I wanted, and was in and out within minutes,. An awesome experience!

Stephen Z. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JESSICA K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Micah B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Laura H. 
Évaluation :
5

Make sure the are well versed in using phone to be able to access lock box.. I had some trouble but was luck to have a great employee from.your company to help me all the way.

KATHLEEN O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Timothy C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAEL C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

OBADIAH C. 
Évaluation :
5

Online service sucked, website kept crashing and not processing and took forever to check in and out.

Scott R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Victor B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Carol M. 
Évaluation :
3

This issue wasn't the location itself. It was the self-pickup with the app. It took us at least 20 minutes picking up and returning because the instructions were not clear, the location services wouldn't work with the app and there were no explaination as to where the lockbox was. U-Haul needs to work on their app.

Richard M. 
Évaluation :
5

Check tire tread regularly. I noticed a worn tire on the truck as I was leaving.

Thomas R. 
Évaluation :
5

The app was clumsy to use, especially when picking up the vehicle.

GEORGE L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James D. 
Évaluation :
5

Excellent, AAA+++ Thank you so much!

james G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Amy L. 
Évaluation :
5

Very helpful and pleasant

Joe C. 
Évaluation :
5

They were GREAT, will go back there again

cynthia S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert B. 
Évaluation :
5

Nothing comes to mind. Overall, a pleasant convenient experience and the people at this location were a pleasure to deal with.

Alfred F. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Marc T. 
Évaluation :
4

Due to hitch fitted in New Brunswick the trailer had no lights, so I had to go to Middletown to fix the problem. There the manager was excellent and resolved the issue quickly enabling me to travel back to Brick. That was after I had been called that the trailer was unavailable due to an accident. The manager in Brick however, called me and assured me that the trailer was fine. The problems caused me to lose a day.

ronnie D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LAZARO V. 
Évaluation :
5

good customer service

victr V. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

William F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Patrick O. 
Évaluation :
5

nothing. everything was fine. friendly,thorough,professional,helpful.

JOHN T. 
Évaluation :
1

Check over your trucks before saying they are good to go and maintained the exhaust was hanging off, tried calling uhaul when I picked it up at 5am stayed on phone 45 minuets got no where drive it 6 hour round trip with the way it was pretty much straight pipes causing me to have migrain and headache and hearing loss glad you really take care of the fleet and say they are good to go I have pictures of the exhaust that had been hacked and welded in multiple spots already horrible experience

donal L. 
Évaluation :
5

I'm a repeat customer and its a pleasure doing business at this location!

Leon B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

rick G. 
Évaluation :
5

They were on point , thanks again

Xavier F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Oleg Z. 
Évaluation :
5

Just keep doing what you're doing stay friendly and positive

PETER K. 
Non reviews have been submitted for this location.

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