Terrible service will never use uhaul againBrian D.
Customer Reviews for Brite Lumber & Home Center
(Concessionnaire U-Haul dans le voisinage)
Pour nous contacter
New Egypt, NJ 08533
(S Of Rt 537)
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun au ven : 9h30 am à 5h30 pm
- Sam : 9h30 am à 12h30 pm
- Dim : fermé
Heures d'ouverture spéciales
- 12/25/2021: Fermé
- Inspection gratuite du remorquage
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Le client n'a pas laissé de commentaire.David S.
Took 30 mins to pick up the vehicle. My reservation/contract was cancelled and deleted from the system whole I had the van in my possession, which led to not being able to return it properly. I waited on hold with customer service for over an hour and was finally told my money would be refunded/I would not be charged upon returning the van, but the rep I spoke with made no note of it in the system, so nothing was done about it the next day.Joel T.
Le client n'a pas laissé de commentaire.Alan D.
Le client n'a pas laissé de commentaire.Thomas A.
From the time I called to confirm the trailer, through pickup of the equipment, nobody knew anything, nobody could do anything, they never dispatched the trailer to me properly, I was charged for a dolly I didn't rent, on and on. After that I got a call from your traffic office and spent another 45 minutes on the phone talking about the trailer to someone who clearly didn't understand what a trailer is.Anthony D.
Le client n'a pas laissé de commentaire.MICHAEL B.
I picked my U-Haul truck up not knowing that it was not clean inside I had my friends help me load the U-Haul they had dirt from inside the U-Haul tracked all over my carpet I almost lost the sale of our homeStephen M.
Excellent service.MARIE FABIOLA L.
Le client n'a pas laissé de commentaire.Pamela L.
Le client n'a pas laissé de commentaire.Pat B.
It wasn't the location it was the TERRIBLE online check in. I could not get the online check in to work no matter what I did I finally had to go into the store Uhaul called me and had to close everything out on there end and the store employee had to check me out so what is the point of having online checking if it doesn't work. It took me over an hour to get the uhaul truck that was already paid for. I was completely disgusted. So my experience was terrible with your company. And my original pick up was for the U-Haul in Marlborough and then I was called and told the only place they had the truck I needed was in new Egypt why do you rent trucks that you don't have at certain locations but you said you do on your website.Anthony C.
Excellent service!!!!!Douglas R.
I had no issuesMaritza K.
Le client n'a pas laissé de commentaire.John A.
The man who helped me at the location acted like he did not want to help me. He told me I had to do it all online and he took off elsewhere in the store so when I completed the check in online I asked him if he needed anything else and he told me no and that the key was on the counter. Before I left I asked him about the blankets that I had ordered and he threw in 3 recyclable ones and not the moving ones I ordered. I did not notice until I was gone. The truck had mud caked inside and out. It was on the steering wheel and seats and the floor board was just covered. I had to wipe it down before I could get in and finish cleaning it when I got to the location that I was going to be loading. It smelled like cigarettes on the inside so I purchased an air freshener to make it smell better. He never came out with me to check the trucks condition. When I called in to ask for a refund for the blankets I didn't get I was told that it showed I still hadn't picked up the truck. Two transfers later I finally got that taken care of. I would never send anyone to that location.Sandra T.
Le client n'a pas laissé de commentaire.Kathleen K.
Le client n'a pas laissé de commentaire.Alan Q.
Le client n'a pas laissé de commentaire.John R.
The personnel did not do a good job in hooking up the trailer. I lost it within 100' of the exit. Not a very good beginning to the day.harvey P.
Le client n'a pas laissé de commentaire.Michael W.
Le client n'a pas laissé de commentaire.charles C.
Le client n'a pas laissé de commentaire.steve P.
Le client n'a pas laissé de commentaire.Herbert S.
This was just a complete horrible experience! We will think twice about EVER renting from UHaul again.Elizabeth B.
Le client n'a pas laissé de commentaire.Stephen C.
Le client n'a pas laissé de commentaire.rosanne L.
Le client n'a pas laissé de commentaire.patrick L.
Friendly, courteousSusan H.
It was a busy time of the month to move and rent a truck. I wish to thank the customer service manager and his team, with the wonderful service.Jacqueline A.
Le client n'a pas laissé de commentaire.Bob C.
Le client n'a pas laissé de commentaire.robert P.
Le client n'a pas laissé de commentaire.Timothy W.
I am short of words.The manager is out of this world.The man behaved in a most professional manner.He explained the process to me as this was my first time of using Uhaul and gave me discount.adedeji I.
Le client n'a pas laissé de commentaire.HEATHER C.
Yes, fast, friendly service!donna P.
Le client n'a pas laissé de commentaire.Rob F.
very helpful and ready to assistBarbara D.
The uhaul customer service and scheduling was terrible!joe M.
Le client n'a pas laissé de commentaire.jacob F.
Le client n'a pas laissé de commentaire.SALLY B.
The man who helped me was EXTREMELY friendly and welcoming. Yes his shop was dirty, but he's just a drop off location.KATHERINE C.
The uhaul size we wanted was not available and we had to drive fairly far to pick it up. We came in from out of town so it was inconvenient. The biggest problem was the uhaul had no ramp. We were not informed of that and didn't find out until we started loading large furniture..appliances which ended up not fitting..not happy at all with this past experience. I don't think this had to do with the person at the location..it was uhaul itselfKen H.
Very friendly, helpful staff. Easy and very quick drop-off - no recommendations.David G.
Le client n'a pas laissé de commentaire.JAMES D.
Le client n'a pas laissé de commentaire.Richard N.
Le client n'a pas laissé de commentaire.Sean S.
Le client n'a pas laissé de commentaire.MATTHEW W.
Le client n'a pas laissé de commentaire.Susan S.
Le client n'a pas laissé de commentaire.CLIFF H.
Le client n'a pas laissé de commentaire.Jessica S.
Le client n'a pas laissé de commentaire.kevin P.
I don't have any comments/recommendations to assist in improving the experience for the next customer. The staff at ACE Hardware in New Egypt were very helpful and the equipment was very clean and well maintained.PAUL B.
The truck required power steering fluid to be added and still lost power steering on the trip. They tried to add power steering fluid to ensure I would not have any issues and they were very friendly and helpful.colbie N.
Le client n'a pas laissé de commentaire.Bonita M.
Nothing. All went well.Joseph R.
Why do the trucks ALWaYS have a dirty cab and windows. For over 200 $a day you would think at least the windows would be cleanTim F.
Le client n'a pas laissé de commentaire.janice C.
Le client n'a pas laissé de commentaire.Andrew C.
Brite Lumbers Employees are always helpful, pleasant and honest in every single encounter with me. 5 Star plus some business in my eyes.Leonard C.
My original pick-up location was for Birds Auto and Towing on Fort Dix st. I made the reservation online and then showed up at the location and they said they had zero trucks at all. That should have been reflected on the online system instead of us wasting time going to a location without any trucks. The above reviews are for that location and not the New Egypt location.Melissa G.
Le client n'a pas laissé de commentaire.Dan P.
Le client n'a pas laissé de commentaire.Domingo T.
Le client n'a pas laissé de commentaire.robert H.
Le client n'a pas laissé de commentaire.David K.
Le client n'a pas laissé de commentaire.KRISTEN C.
Le client n'a pas laissé de commentaire.Nicole B.
The computer system is apparently a little outdated, but the people there are helpful and knowledgeable!Jae H.
Nothing. This was the easiest, most pleasant experience I have ever had renting a U Haul product and I have moved a lot in 30 years working for the Navy.Mark A.
The man that assisted me was very professional and friendly. I will definitely recommend this location to all my friends and family!maxine A.
Le client n'a pas laissé de commentaire.MICHAEL S.
Le client n'a pas laissé de commentaire.Michael C.
Le client n'a pas laissé de commentaire.BRIAN C.
Kinda expensiveROBERT G.
Small home town friendly people and check out, they don't have a large inventory but when they have the vehicle or trailer I need they are my first choiceRobert M.
Very sociable guys. Turn ins were quick and easy.Richard S.
Evergreen is an unmarked road off of Main StRichard S.
Le client n'a pas laissé de commentaire.Will M.
Very nice and helpful peoplePATRICIA R.
Le client n'a pas laissé de commentaire.mary C.
Nothing this was a great rental. I will use this location again.charles R.
Very unorganized. Computer wasn't working out properly. He couldn't even print me out a contract.BIANCA F.
Just dropped off the truck after hours. Box was convenient.kristen J.
Le client n'a pas laissé de commentaire.BILL H.
Service was very courteous, thank you.ANDREW H.
Give customer a option to schedule the time of pick upRAYMOND R.
Le client n'a pas laissé de commentaire.ANTHONY R.
Le client n'a pas laissé de commentaire.Rick F.
Le client n'a pas laissé de commentaire.nicole K.
It was returned clean as it was picked up. The asshole location I dropped it off at is obviously trying to extort 25 $for his trouble. I will dispute the charge.JAMES S.
Le client n'a pas laissé de commentaire.Len C.
excellent service, fast and easyKINGSLEY F.
Le client n'a pas laissé de commentaire.MARC V.
Le client n'a pas laissé de commentaire.Roseline O.
Le client n'a pas laissé de commentaire.CHRISTOPHE G.
Le client n'a pas laissé de commentaire.ALBIR A.
My best renting experience to date.DAVID L.
The hitch was the wrong one and I had to drive for 24 hours, 5 of which I drove with the hitch inverted. This resulted in a great inconvenience because I had to stop at a Pep Boys to get it fixed, wait 3 hours and pay.Karen W.
Le client n'a pas laissé de commentaire.KRISTINA L.