Évaluations des clients Broad & York Mini Storage

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de Broad & York Mini Storage

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Jamie A. le

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Le client n'a pas laissé de commentaire.

robert W. le

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I'm very upset that when I the uhaul location I was 29.99 for a box truck rental, after taxes it was roughly around 47.00.. after i moved my mom and returned the truck, the next morning I looked at my bank account and I was billed another 58.00 and I don't know why and I cant get ahold of anyone to find out why!!

Dennis W. le

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Le client n'a pas laissé de commentaire.

Scott E. le

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the return online app is atrocious and kept forcing me to restart the process every time I needed to take a picture, which by the end of it required me to take "newer" pictures, very frustrating and made me want to throw something, preferably at whomever was responsible for that.

Charles C. le

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The person working there was rude because I thought I had already registered online and didn’t have to give all my info again. It was snowing and my 76 year old father and had to clean off the snow ourselves. She did it for the next customer in line ad when she saw us cleaning ours, she apologized and said she had just got there at 9:00 and didn’t have Romero clean them. It was 10:00 when we finally got the truck. Really disappointed

Timothy W. le

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We returned our truck overnight, but forgot to put the dolly in the back of the truck. We returned in the morning to drop off the dolly and were there before the only employee arrived. I believe his name was Bob. Bob was awesome. He went above and beyond to help us check in the dolly and to extend a different reservation for a trailer. He was a great example of good customer service.

Kevin W. le

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Maybe streamline the mobile check out process. Otherwise all good.

Cheryl B. le

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The equipment we wanted to rent (2 furniture dollys, was not available, but that was okay for us since the place we had things in storage was a uhaul rental. I think that was just an error because we originally had planned to rent from another location, so it was the person who made the change who may not have known the equipment was not available).The lady here was great. We were there a bit early, she came in and when she was ready, she came out to see if we were there to rent a truck and got us started. Very thoughtful.

monty H. le

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Le client n'a pas laissé de commentaire.

Brandon H. le

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You have a great asset in Bob. Very helpful, professional and personable.

Catherine S. le

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This guy was awesome. No improvements needed.

halina K. le

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Le client n'a pas laissé de commentaire.

Matthew P. le

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Le client n'a pas laissé de commentaire.

Michael D. le

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Improve speed of pickup service. I spent 30-45 minutes online filling out paperwork with the promise of "speedier service" at check-in. I don't know if it was speedier because I didn't have a baseline, but it took over a half an hour at the check-in. People were very friendly and knowledgeable, they just had to fill out basically everything I typed in. Online they had me photograph the front and back of my license, upload it and then submit it with my paperwork. When I got to check-in, they did the same thing with my license and said it was policy. Check-in needs work - everything else was slick.

John R. le

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Le client n'a pas laissé de commentaire.

Kyle Z. le

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Le client n'a pas laissé de commentaire.

Mike L. le

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Le client n'a pas laissé de commentaire.

Thomas O. le

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I love this location. Very friendly. Uhaul seems to have updated their vehicles.

Kathy F. le

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Great customer service

Jim D. le

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Le client n'a pas laissé de commentaire.

Tina L. le

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Le client n'a pas laissé de commentaire.

Kevin H. le

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Very friendly staff, thank you

Thomas O. le

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Le client n'a pas laissé de commentaire.

marsha H. le

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Communication is key. Pay attention.

Bradley S. le

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Le client n'a pas laissé de commentaire.

Suhs P. le

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Le client n'a pas laissé de commentaire.

Burt H. le

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Small site without trailers, but it met our needs.

Russell D. le

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Le client n'a pas laissé de commentaire.

Rita P. le

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Le client n'a pas laissé de commentaire.

Lois L. le

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Le client n'a pas laissé de commentaire.

Candance E. le

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Le client n'a pas laissé de commentaire.

Roger Z. le

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Very friendly and helpful!

ellen W. le

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I had no complaints, even the gentleman who waited on me was pleasant and very helpful.

William M. le

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Have more vehicles

Rocky A. le

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Le client n'a pas laissé de commentaire.

Jan V. le

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Le client n'a pas laissé de commentaire.

Parshu K. le

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Le client n'a pas laissé de commentaire.

Ryan B. le

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Le client n'a pas laissé de commentaire.

David P. le

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The gentleman working was absolutely great to work with. He was professional, friendly, and really made you feel like more than just another dollar bill walking through the door. There needs to be more employees like him - he is why I would refer this location to any one I know. I can get a UHaul just about anywhere, but cat get service like that.

Kim B. le

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great service would highly recommend the location, much cheaper than hiring a team!

daniel T. le

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Thank you for convenient and quality service!

Stacey C. le

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First place I’ve rented a uhaul and the tank was on 1/4 of a tank and was told to bring it back at least 1/4 tank full. I filled the truck up because I was driving a long way, I’m not sure of gas mileage of a uhaul truck to figure how much gas to put in so when I’m finished and the truck is returned there is 1/4 of a tank. So when I dropped it off there is a half a tank, so dollar wise, I lost on the deal and the next person as well. So thanks for the rental but very disappointed to the fact it cost me more then it should have. If everyone fills it to full then even playing field for the customers not just uhaul. Thank you Stacey Wayne Carter

Bhim K. le

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Awesome

Chuck M. le

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Everything went smooth, and everyone i worked with was friendly. Only down side was the van smelled like animals/livestock were transported in it.

gary E. le

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I reserved a 26’ truck atJ Johnstown, but my pick up location was changed to Pataskala. I didn’t like driving 15 miles to get my rental, when Ron’s is only a couple of miles away! A customer should be able to get their rental where they chose.

Sean H. le

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It was convenient and easy. No issues.

JEANNIE S. le

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Le client n'a pas laissé de commentaire.

Elizabeth F. le

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Le client n'a pas laissé de commentaire.

Margaret L. le

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These fools charged me 25.00 for cleaning a truck for the blankets that blizzard drive left in the truck. I am calling my credit card and challenging this charge because this is a joke and just another reason to not trust or use uhaul ever again. The truck had 1 driver that had 1 bottle of water in the cab. I know they didn't have to clean that. If it wad the blankets...i never ordered them and they were just thrown all over in giant piles when I picked it up and we didn't need them...they were in our way. Then they charge me for cleaning? What a joke. I'm furious

William M. le

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Le client n'a pas laissé de commentaire.

sarah C. le

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Le client n'a pas laissé de commentaire.

Mike M. le

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The service was excellent! I would not change anything, I will be back the next time I need to rent a u haul. Thanks

John M. le

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Keep it the same.

michael D. le

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Le client n'a pas laissé de commentaire.

Hannah G. le

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Le client n'a pas laissé de commentaire.

Lewis B. le

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The attendant who took care of me was very friendly, and knowledgeable. He made the rental processes way easier.

Amy B. le

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I will use Uhaul in the future but it will never be from Broad & York Mini Storage! Do not go there unless you want the hassle of being scammed!!

BRUCE B. le

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Bob is awesome..........don't need to change anything

samuel M. le

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Everything was great... No complaints. The gentleman who helped me was very nice and knowledgeable

Mike M. le

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Did the online pickup and was there for 1 hour. I went through the steps and when I got to the part where they were supposed to give me my passcode to get the key, there was an error on their side. I couldn’t get through and then was on hold for a very long time. Was very disappointed.

Mark D. le

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Le client n'a pas laissé de commentaire.

Richard K. le

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Nothing: excellent all the way around!

Jon M. le

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Staff was very friendly and helpful

Leeann D. le

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All good.

LINDSEY W. le

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I reserved my U-haul at 3:45 pm. I was told to bring it back no later then 6:00 p.m. the next day. During this transaction the clerk took a phone call and said “I knew this was going to happen.” Someone that reserved one for 1 day needed it for 2 days. So I was told I had to bring mine in at 9:00 a.m. to accommodate someone else since they would be short a u-haul. I am fine with that but I was charged full price for the truck when I could only use it for less then a day due to a schedule screw up. That is my issue. The clerk was very nice I just don’t agree I should have paid full price.

John M. le

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Very customer friendly

Amy M. le

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Robert went above and beyond guiding me. It was a superior experience, thanks to him.

Lisa K. le

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Le client n'a pas laissé de commentaire.

James L. le

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Drop off experience was fantastic.. they were all over our rental as soon as we pulled on the lot. No bogus charges or hidden costs. Very friendly , helpful and professional.. i highly recommend.

Kevin M. le

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The guy who worked there I believe Bob was name was super helpful. My reservation had been sent to another location he got it moved to him so there were no issues. Turned something that could have been a big hassle into a great experience. He should get a raise!!!

diana T. le

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Bob, the manager, is very professional and knowledgeable and I have no idea how you can improve on that.

don R. le

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Le client n'a pas laissé de commentaire.

Renee B. le

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Le client n'a pas laissé de commentaire.

David C. le

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Le client n'a pas laissé de commentaire.

William F. le

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Le client n'a pas laissé de commentaire.

Kaveh D. le

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Le client n'a pas laissé de commentaire.

Lori W. le

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Great customer service:) Thank you! Happy New Year!! ??????

Matthew H. le

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The truck I rented had a check engine light on. If not for a very tight moving schedule, I would not have taken the truck. Please repair each vehicle before renting it again. This could have become a huge inconvenience that would lead to a far worse review.

robin Y. le

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Le client n'a pas laissé de commentaire.

Steffani T. le

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Le client n'a pas laissé de commentaire.

Jerry C. le

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Great check in, fast and prompt, thank you!

Donald H. le

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Rental person was very polite and professional. Truck was clean and well maintained.

Ann W. le

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Le client n'a pas laissé de commentaire.

Chris K. le

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Le client n'a pas laissé de commentaire.

Trenton W. le

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Le client n'a pas laissé de commentaire.

Sue R. le

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Le client n'a pas laissé de commentaire.

Douglas T. le

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Le client n'a pas laissé de commentaire.

Barry K. le

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Guy at the counter didn't seem to excited to inspect the truck while I waited. It is not like he was busy since I was the only customer there.

WILLIAM D. le

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Le client n'a pas laissé de commentaire.

Diana M. le

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Le client n'a pas laissé de commentaire.

Michael D. le

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Le client n'a pas laissé de commentaire.

miranda A. le

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After having been to the location at Lancaster, Ohio the same morning, this location was absolutely wonderful. The employees were great!

Lyndsey S. le

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Le client n'a pas laissé de commentaire.

William M. le

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Make sure the attendant is there at the appointment time.

Edward K. le

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Le client n'a pas laissé de commentaire.

Kevin S. le

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Nothing, great experience, very friendly service.

Robert R. le

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Le client n'a pas laissé de commentaire.

david H. le

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staff was friendly and very accommodating.

samuel B. le

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It's a pleasure doing business at this location. ~Sam

kristina L. le

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Le client n'a pas laissé de commentaire.