Customer Reviews for Broad Street Mini Storage
(Concessionnaire U-Haul dans le voisinage)

162 évaluations

7215 W Broad St   Henrico, VA 23294

(804) 823-3988

Heures d'ouverture de l'établissement

  • Lun au ven : 8h30 am à 5h30 pm
  • Sam : 9h am à 4h pm
  • Dim : 12h pm à 5h pm

Services dans cet établissement :

Pour nous contacter

(804) 823-3988

7215 W Broad St
Henrico, VA 23294

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun au ven : 8h30 am à 5h30 pm
  • Sam : 9h am à 4h pm
  • Dim : 12h pm à 5h pm
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
2

Fix the passenger side mirror. Send drop off instructions.

Madelena P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

edwin R. 
Évaluation :
1

Don't allow customers to reserve times before this location opens, because I had to stand in the parking lot for an hour before the location even opened. Also this location had to refund my moving blankets because he only had 4 loose ones. Also the windshield was cracked when I picked it up. Lastly I tried to call uhaul multiple times about this mess up of scheduling and I never got ahold of a person.

Chris A. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Robert P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Kei L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sandy W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Alice J. 
Évaluation :
5

a handy laminated card that points out the not so obvious features of the van.

Luke B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAVID S. 
Évaluation :
5

Howard Almond was super helpful and was great to work with. He made the experience very easy will be the reason I use this location each time moving forward.

Thomas L. 
Évaluation :
5

fix/replace the driver side visor on the 10' truck I rented. It slips out of its socket when turned to the side

Gary T. 
Évaluation :
1

The service was really poor. The fuel was reported full but it was not and when told he didn't do anything. The person was rude and there was no courtesy. This made a wrong impression of UHaul fleet.

Anil S. 
Évaluation :
4

The gentleman who runs that site was very nice and knowledgeable

Robin C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bridget W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kelli P. 
Évaluation :
5

This is the third time in 2 months that I've rented from this location. It's my go-to place when I need to rent a truck or van. The reason being the superior customer service and professionalism exhibited by the staff. The first time and again this time Shenay was the associate who assisted me. Both times she took care of my needs with knowledge, efficiency and friendliness. Corporate should recruit her for their training videos.

RONALDSHERMAN B. 
Évaluation :
5

Another good experience with the folks at the Broad Street Mini Storage in Richmond VA. I was under a time constraint to pick up a furniture purchase and Jack got me in and out lickity split. He was professional, personable and efficient. This is definitely my U-Haul location go-to.

RONALD SHERMAN B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kayla S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tucker S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ayaskant P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Eduard P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Damba N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ned S. 
Évaluation :
4

Employee was very helpful and informative. I think his name was Howard.

Kelly C. 
Évaluation :
5

Small, personable.....great condition of truck. Easy transaction

Richard M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Elizabeth R. 
Évaluation :
5

Everyone I dealt with was wonderful!!

amanda C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

N Pendleton R. 
Évaluation :
5

Very nice staff

Kim F. 
Évaluation :
5

Truck to have blue tooth or aux cords.

RANA M. 
Évaluation :
5

The person who attended were very nice. The process was without complications

FABIO G. 
Évaluation :
5

Keep on the good work and the wonderful customer service you have. I found the gas price ,(the amount you charge ) is way more expensive than the actual price. When you give to the customer please give it full. And it is easier to fill than try to calculate 3/4 or so ...

TIBERH H. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

James T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mark T. 
Évaluation :
5

Mr. Wright was extremely courteous and helpful. Very nice experience. Merci

deborah H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KENDALL J. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Ashley D. 
Évaluation :
5

Wash the exterior

CHARLES D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sherry H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

N Pendleton R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Holly J. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Shirley P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAEL G. 
Évaluation :
5

Nothing at all! the staff at this location were so professional it was unreal & very helpful with everything keep up the great work guys . Thankyou

Gregory R. 
Évaluation :
5

I need you all to be on the same page as the sales clerk is

Naeemah W. 
Évaluation :
5

The U-Haul application is a raging car accident. It's the worst, most dysfunctional, un-user friendly application I have ever had the misfortune of being forced to use. Please pull it down and hire competent application developers before you force your customers to pay for torture. Thankfully, the very nice gentleman at the pickup was able to at least ease the pain of pickup. Drop off was like clawing my eyes out my head with an ice cream scoop because this app is HORRIBLE.

Robert R. 
Évaluation :
5

The staff person was very polite and professional!

Devin B. 
Évaluation :
3

Office closed due to coronavirus but lady sitting at the desk. Smh

Temmeka M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brian D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James W. 
Évaluation :
2

Mobile app is awful.

Princess D. 
Évaluation :
5

if you are going to rent a truck to move this is the place you have to go very professional and friendly

Hector B. 
Évaluation :
2

Was charged for fuel that shouldn't have been charged. We fuel up the truck where we needed it to be on the Mark and yet still was charged. I would like a refund on this.

ELIZABETH H. 
Évaluation :
5

Nothing the gentleman who were at this location were superb!!!!!

Talicia S. 
Évaluation :
1

The employee at this location was wonderful but Ian very upset that I did not receive a discount or anything due to the fact hat I had to wait til noon to pick up my van when I ordered it for 9am! I was told it was a 24/7 pick up and then when the link didn't work I was told it wasn't a 24/7 rental location and to go somewhere else. Only to find out by the store attendant at noon it is!! You customer service phone workers are terrible and were no help!! I had to love without my helpers due to the fact we were 3 hours behind. I have rented many trucks from uhaul and never had any issues or treated this way.

Susan J. 
Évaluation :
5

Exceptional Service. Excellent facility. Would recommend to everyone....

John D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Santhosh K. 
Évaluation :
5

The rep that helped me was the most professional I've ever worked with!

CHARLES D. 
Évaluation :
5

Not much, yall cool.

James K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kathryn S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Victoria Z. 
Évaluation :
5

Very good staff , helpful and professional . excellent customer service !

Joseph D. 
Évaluation :
5

Experience was good but after due diligence on my part. It would have been disastrous if I did not know area to drop off as there are very few uhaul drop offs in Blacksburg, Va. and other parents were denied drop off of trucks after moving in students at Va. Tech. Not a good situation!

Matthew R. 
Évaluation :
4

The reason I did not give a higher mark is that drop off information was not accurate and misled totally. I am not the only one mis understood the information. I was with my partner at the time who also mis understood

Kim C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Edwin C. 
Évaluation :
5

Best location so far

Susan J. 
Évaluation :
3

Need online check in to work faster

Kevin T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAVIER R. 
Évaluation :
5

Jack was most definitely beneficial during this move and though the system was giving him problems (technology has its days), he was gracious and helpful through it all. Recommend this branch of U-Haul and will use them again.

Sarajiki P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

joey G. 
Évaluation :
5

Great staff and service. Happy I chose this location. Rented storage space and van. Excellent customer service, friendly and helpful service. Seamless ??

nancy W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Charles Y. 
Évaluation :
5

Great customer service!!!

Ruth O. 
Évaluation :
3

Drop box only

Scott L. 
Évaluation :
5

Awesome customer service and my rental was waiting for me

Jerry P. 
Évaluation :
5

Easy breezy, friendly staff and very convenient.

Raul C. 
Évaluation :
4

Truck seemed to drive a bit rough, but otherwise it was great and the pickup location was nice. The online scheduling and purchase process was not good. I am concerned that I may end up being double charged as I filled out the same scheduling form twice. This online process should be improved.

Aaron W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dannie P. 
Évaluation :
5

***** FIVE STARS -- Jack, the manager at this location, is a consummate professional and a welcoming, affable fellow. He is an immense asset to your company and a top "keeper of the brand." A rare gem in these dissonant, chaotic days. --Kimberly T. (April 2019)

Kimberly T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

frank T. 
Évaluation :
2

Unsatisfied with customer service

YVONNE T. 
Évaluation :
5

I have been to several uhauls and none have come close to the level of service I received here. I feel so much better about renting a truck in the future now.

Christopher D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Devlin M. 
Évaluation :
5

Friendly staff; nice truck. I just wish their systems were a little faster (e.g. doing the computer work), but not the fault of the branch.

Randall J. 
Évaluation :
1

This process was a NIGHTMARE! I showed up to get the truck... was prompted by the website.... only to be told that my reservation had expired... and I needed to call Gavin. Well, I called Gavin multiple times leaving messages with NO RETURN PHONE CALL! We had to wait until the location opened up at 12pm to get the truck. I had coordinated with movers to be at the house at 7:30 am that morning... everyone was waiting around because we did not have a truck. Then Uhaul wanted to contact me all afternoon after I got the truck to discuss the situation.... at that point.... I was trying to move now that we had gotten the truck FIVE hours after I had originally rented it. I want a complete refund. Supremely disappointed and will not be using Uhaul moving forward.

Karli J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Elisa B. 
Évaluation :
5

The man working (I think his name is Marvin) was very friendly, flexible, and helped us with all of our questions. We will definitely rent from this location again.

Rachel S. 
Évaluation :
5

Keep doing what you're doing. I made reservation on the phone and the person was friendly and knowledgeable. I experienced the same friendliness and helpfulness when I arrived to pick up the van. He provided all the information I needed to know about returning the keys if I returned after hours, type of gas to refuel and how to locate the gas tank cap. Location is in a well lit and busy area with lots of available parking to leave my vehicle. Merci.

Edana E. 
Évaluation :
5

Seems the overall price is high. 19,95 $/day, no issue. I drove a total 50 miles, 10 $collision, put 10 $in gas in tank. total cost was 86 $. 76 $of that without collision so basically cost 56 $in mileage. That is too high!

Matthew R. 
Évaluation :
5

Very friendly and helpful. Good location to interstate 64. Parking lot well lit but a little dimmer than i like.

Elizabeth C. 
Évaluation :
1

returned with full tank of as gas,not credited for such,told 29,95 $ a day charged 29,95 $ X2 days came to 52,6 .Would not recommend this this to any one.. Back to Westmoreland and Broad Street.

Kevin B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Remon L. 
Évaluation :
3

My contract was totally messed up. I was sent to three locations to get a truck. My confirmation the night before was sent 4 times. The next morning, the location was not open. CRAZY

Annette W. 
Évaluation :
5

The woman working the desk was unbelievable! Even though she was closed she could tell we were having trouble accessing our on-line rental reservation. She came out, opened her office and helped us out! She made the entire process simple and she did it all with a smile! She didn't have to come out after she was shut down but she did anyway. I am grateful she was there and was willing to help! THank you!

Trevor L. 
Évaluation :
4

Would rent from location again. Rental vehicle could be washed and clean the windshield. Don't keep copies of credit cards.

Kenneth B. 
Évaluation :
1

The owner would not return phone calls. She did not accept or mark my rental as being returned was not friendly or customer service oriented about the matter. She seemed unconcerned that I was given incorrect information only that she wanted Uhaul to come and pick up the auto transport trailer. I tried to call several times and left messages at her office and she did not return one phone call. I contacted corporate and regional office and no return calls on yesterday regarding this same matter. Customer service drives your business. I did everything I was told to on my call and I still was not treated fairly as a customer. I paid over 150 $for a few hours to be chastised by a dealer, how unfortunate.

Gloria G. 
Évaluation :
5

Mobile check in and check out are a little time consuming.

Katia F. 
Évaluation :
5

The mobile check-in is terrible to say the least. I had to take picture of my driver license and myself about 5 times, only to not be able to check-in and pick up the truck I needed. I tried for about an hour. This system is extremely flawed because it shouldn't be that difficult. Please rethink the process because it was annoying to say the least.

Ashley B. 
Évaluation :
4

The mobile pickup app made the process much more cumbersome and difficult. I spent 20 minutes trying to get verified when I ended up having to go in and get the keys anyway. This is not a reflection on the staff at West Broad Mini Storage. They were great! The mobile pick up process was not. It was difficult to get back to the live messaging with an agent when I ran into problems. Also the validation on the alternate contact form prevented me from moving forward by not recognizing a valid phone number. Additionally, please indicate that contacts will get a phone call from an Arizona phone number so that that know to pick up. Overall, the mobile pick app was an unsatisfactory user experience.

Elizabeth M. 
Non reviews have been submitted for this location.

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