Customer Reviews for Broad & York Mini Storage
(U-Haul Neighborhood Dealer)

331 évaluations

7035 E Broad St SW   Pataskala, OH 43062

(740) 927-4196

Heures d’ouverture

  • Lundi au mardi :
    9h am à 1h pm / 1h30 pm à 5h pm
  • Mercredi :
    9h am à 1h pm / 1h30 pm à 3h pm
  • Jeudi au vendredi :
    9h am à 1h pm / 1h30 pm à 5h pm
  • Samedi et dimanche :
    Fermé

Services dans cet établissement :

Pour nous contacter

(740) 927-4196

7035 E Broad St SW
Pataskala, OH 43062

Services dans cet établissement :

Heures d’ouverture

  • Lundi au mardi :
    9h am à 1h pm / 1h30 pm à 5h pm
  • Mercredi :
    9h am à 1h pm / 1h30 pm à 3h pm
  • Jeudi au vendredi :
    9h am à 1h pm / 1h30 pm à 5h pm
  • Samedi et dimanche :
    Fermé
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
5

Le client n'a pas laissé de commentaire.

John Braude 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Corey Lingel 
Évaluation :
5

Le client n'a pas laissé de commentaire.

REGINA NKINEN 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael Weber 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jennifer Evans 
Évaluation :
5

Trucks shocks were bad. Horrible ride, bouncing, vibration, and overall very uncomfortable ride over bumps. Truck out of alignment as well pulling hard to the right.

Howard Wright 
Évaluation :
3

I had issues with the 'self serve' pick up online. Customer service via phone was very helpful. I would suggest advising customers to use Google browser. My alternative browser seems to have been the issue.

Lee Reed 
Évaluation :
5

I understand bad weather can cause havoc but please try keep parking lot areas free of ice while picking up the vehicles.

Gareth Robinson 
Évaluation :
5

Le client n'a pas laissé de commentaire.

beverly soteros 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANDREW BURT 
Évaluation :
5

Always do great work

DHAN SARKI 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Timothy Powell 
Évaluation :
5

Le client n'a pas laissé de commentaire.

william nutt 
Évaluation :
2

Pickup on a Saturday when I could have all 9 people to assist was horrible. IT IS YOUR, WEBSITE, NOT THE PICK UP LOCATION!!! THAT WAS THE PROBLEM!!!!

ROBERT THEISS 
Évaluation :
5

I haven't found anything that needed improved, my experience with this company was great. Robyn had the truck and dolly ready to go when I arrived. Robyn is very nice, friendly and has everything in order so it's easy pick up and easy return. Thank you Robyn for the excellent service.

Holly Copelin 
Évaluation :
3

Did not have a ramp

Karen Wise 
Évaluation :
5

Very easy to work with. Very friendly and accommodating.

Brett Shriver 
Évaluation :
4

The app would not let me drop off after hours, I just let the truck and put the key in the drop off box with a note.. Shouldn't be that hard to return the truck..as long as the key and truck are returned with more gas then I had when I picked it up..I should be all set

Karen Cwiekowski 
Évaluation :
5

Le client n'a pas laissé de commentaire.

COLIN SMYTH 
Évaluation :
4

Needs to have a designated area for rental returns

Kimberly Tipton 
Évaluation :
5

Wonderful location with super friendly staff. Would highly recommend to others in the area.

Alexis Ducharme 
Évaluation :
5

This location is always great for service. Bob was personable & professional. Robin also delivers great customer service. No improvement needed here. Colonel Karen Thompson

Matthew Thompson 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Margaret Reffitt 
Évaluation :
5

Bob and Robyn are both great! They had my truck ready and the dollie was already in the back. I needed the truck an extra day at the last minute and called to see if it was available. Robyn checked and it was still available, Robyn put me in for the extra day. I dropped off the truck after hours, dropped the key in the secure box. It was so easy. I received the ending receipt in my email. It's really nice working with Bob and Robyn, they are really nice people and they will do what they can to help you. This is an all star location ⭐️ ⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️

Holly Copelin 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Phillip Coleman 
Évaluation :
5

Robyn was great and would recommend. Very easy process.

Justin Jones 
Évaluation :
1

The cell service is horrible. I wasted over an hour trying to use the app here, receiving and returning the truck. There should be wifi at the very least. The truck sounded like a '79 Ford pick-up with an exhaust leak.

JASON LAUTRUP 
Évaluation :
3

Overall, very confusing/frustrating process. I called multiple Uhaul locations to ask questions,get rates, and get things set up. Plans ended up having to change because of my pick up location being changed, total pricing was unclear, and I still am unsure of how much I was actually supposed to be charged. I might have done things differently if I had clear expectations/rates but this was not the case and made the whole experience very confusing/frustrating. This was my first time needing to rent a Uhaul and it left a bad taste in my mouth.

Jesse Levino 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Constance Schwartz 
Évaluation :
5

The 24/7 mobile check-in was a disaster. I was not able to see what was required for check-in until I got to the location at the designated pick-up time. I was asked to upload many documents and information on the spot, such as a phone number that U-Haul would need to call to verify as my emergency contact, or my passport, which I did not have on me! I had to do this all with poor Internet connection, because the Verizon cell service in that area was poor. So, I just gave up, and waited 45 min for the U-Haul office to open at 9am. The woman there was super helpful. 10/10 for the in-person care and experience. 1/10 for the online check-in.

Zachary Joachim 
Évaluation :
1

I get more charge then in contact, I need to pay 82 dollars but they take my 125 dollars with no reason. I put returns at after 6 hours in the drop up box's But they charge of 24 hours with 125 dollars They take more from my credit cards.

Dil Basnet 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shane Malone 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Todd Laber 
Évaluation :
4

Agent was very helpful (female / didn't remember her name), when I needed the truck after hours and I'm not experienced enough with smart phone to do the account setup, upload pictures etc. She offered an alternate plan. Your rates, compared to Penske are very good. Thanks for a good experience.

Greg Spangler 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Vaughn Flowers 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Johniel White 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ann Weinberger 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ron Bruner 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Greg Livingston 
Évaluation :
3

Do not overcharge for gas, my gas was filled back to where it was when I got the truck, yet I was charged $26 for gas.

GRACE BAKER 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROGER REHAGEN 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bradford Schumaker 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ann Weinberger 
Évaluation :
5

Very friendly staff.

Charles Hegenberger 
Évaluation :
4

Don’t try to charge twice, make sure it comes with everything paid for, more simple ways to pick up and drop off.

Ethan Lorenz 
Évaluation :
3

Le client n'a pas laissé de commentaire.

HEIDI LAMKIN 
Évaluation :
5

Bob was very kind and helpful!

David Lawrence 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KEWAL DANGI 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stephanie Height 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RYAN WUNDER 
Évaluation :
5

Bob provided excellent customer service!!

Pam Coulter 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Miyah Reavish 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Jeannie Power 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brett Schmidt 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tami Spearman 
Évaluation :
5

Le client n'a pas laissé de commentaire.

cherif Holland 
Évaluation :
5

Check-in and drop off were smooth and speedy. They had our truck ready for us and it was clean and ran well. Great experience overall! Will definitely be returning to this location if I need a UHaul in the future.

Louis Dellapina 
Évaluation :
5

FYI, 10' PVC fits at an angle in the cargo van, not straight in.

ADAM HAGAR 
Évaluation :
5

Friendly service and the truck was ready to go and had no problems.

Kenneth Lukas 
Évaluation :
5

The customer service was amazing. I don't have any suggestions.

James Lowery 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jason Peters 
Évaluation :
1

Poor customer service. I ordered over a month ago an appliance dolly and this location removed it from my reservation without so much as a call or email to let me know. Then uhaul wanted me to drive out of my way and pay them additional money in mileage and waste my time when trying to move to get it from someone else. I will not recommend uhaul or this location to anyone.

Sara McCartney 
Évaluation :
5

Rent extra blankets. The six on the truck is nowhere near enough

Geoffrey Henrichs 
Évaluation :
3

Bob on duty, was outstanding. But that's not the location I was suppose to pickup the truck. It was total of 40 miles out of my way. Even thought I reserved my truck in advance, I was informed the night before that the place I reserved it from did not have it and my pickup location was moved. This is unexpected and not acceptable, but what to do when you planned this move in advance. I appreciated that fact that they upgraded the truck, but when gas pricing are so high, all it did was cost me more on gas, especially when I had to drive an extra 40 miles. I did call the Columbus dispatch number to confirm why a truck is not available, all they kept saying there are non available.

Marwan Karim 
Évaluation :
5

This was the first time renting a truck for a long-distance haul. Very satisfied with the experience.

Elizabeth Porter-Riley 
Évaluation :
4

Le client n'a pas laissé de commentaire.

MARIE ARNHOLT 
Évaluation :
1

Robin is rude as hell to every customer. And you can clean the back and she'll still try to charge you. Don't go here

Miranda Ward 
Évaluation :
5

Staff personable and knowledgeable. Good experience.

KAREN THOMPSON 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Derek Fry 
Évaluation :
1

The quoted price was wrong. I ended up paying over $200 more than what was quoted as being the final price. I ended up paying almost as much as I would have if I had paid a company to move my house for me. So what was the point? They don't even offer military discounts and customer service was terrible.

MATTHEW WOOD 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Julie Schwinne 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Aaron Cain 
Évaluation :
5

Nothing. Was a first time rental for me. Everything was explained, went perfect. Pleasant and friendly. Would recommend to any one.

Jeanne Bowers 
Évaluation :
5

After hearing about all the hidden or surprise fees and horrible experiences some have experienced, I didn't know what to expect when I had to rent a small truck. Luckily my experience was very good. I told them how long I would need the truck, and about how many miles I expected to drive and they gave me an estimate of the complete final price. When I returned the truck, I was pleasantly surprised that the final bill was within $7 of the estimate. The staff was also very friendly and I would not hesitate to rent from them anytime in the future.

James Hope 
Évaluation :
1

The ap didn't work. The emails didn't work. I was logged into Wi-Fi on my car. I spent hours trying to get the online rental to work. What a disaster. I will NEVER rent online again. If it weren't for Bob from this location answering the phone on Sunday I would be without a moving van. U-Haul needs to get it's program together. I spent two plus hours on hold trying to complete the rent al on a dang truck. I cannot stress enough how awful it was to think I wouldn't have a truck on moving day.

Mara Protich 
Évaluation :
5

Great experience. It felt nice and professional.

Leslie bucknor 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Andrew Engelbert 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Patrick Jenney 
Évaluation :
5

Very friendly and professional

Jessica Abrams 
Évaluation :
5

The young lady was very nice and helpful

James Warne 
Évaluation :
4

Bob was very pleasant to work with!!

LATRINA BRAY 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROBERT THEISS 
Évaluation :
5

Staff was excellent very knowledgeable of everything

GREGORY MOUNTS 
Évaluation :
5

Robyn was very professional and helped. Wonderful experience.

CHRISTOPHER KRANTZ 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROBYN DAVIS 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alan Copeland  
Évaluation :
4

Le client n'a pas laissé de commentaire.

Gary Roedding 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CARL MOLLENKOPF 
Évaluation :
5

do not change anything

DANA KIRBY 
Évaluation :
5

Le client n'a pas laissé de commentaire.

REGINA PASINI 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DONNA KINZER 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ron Bruner 
Évaluation :
5

robyn did a fantastic job with our accommodations

JAMES CADAMY 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christopher Allen 
Évaluation :
5

Perfect! Employees were very polite and professional! Excellent!

RICHARD MCGHEE 
Évaluation :
5

Everything went well but I question why I had to wear a mask when the guy behind the counter did have one on ?

JEFFRY BAUMGARDNER 
Évaluation :
5

Poor cell reception in the parking lot. Must go near the street!

Stephen Hildreth 
Évaluation :
5

It was a great experience. I'm using them again in the future.

Samuel Stewart 
Évaluation :
2

Dirty vehicle.

TIMOTHY RENNIE 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mike Darby 
Non les évaluations ont été soumises pour cet établissement.

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