The mobile check in is not easy. The systems camera, not mine, could barely recognize the photos. Took way to long to just get through the check in. I paid to pick up truck and took almost an hour to get through it. Wasted money. Literally paid to just keep trying to do the check out for almost 1 hr. Will never use this method again Charged for more time than I actually used the truck.
Blain M
Customer Reviews for Broadway Auto Care and Diagnostic
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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I've rented several time..
ALICE GI thought that although the rental experience was excellent, the interaction with the gentleman that rented the truck was truly amazing! What a nice man! I'd love to rent from him again!
Tracy MNo improvements needed. Excellent service at all times.
PAMELA SKen was very friendly and courteous
greg hThe customer space in the office is small; it doesn't accommodate more than 2 customers. However, the rental process is very efficient.
Adrian HNothing perfect like the first time I rent from this location
Elisabdro SI was wondering why I was charged so much and then I realized insurance was added to my order. I dis not ask for the insurance, and I didn't Select it. The manager was great. I love the location, but I was unhappy with the extra charge
Jennifer SThe Gentleman that helped me was so courteous and kind. Great experience!
ALBERTO GExcellent
Lisha WNa
Elisabdro SUhaul's equipment And customer service are impeccable. I had an issue with someone running over the ramp instead of going around and needed help to get the ramp fixed. I used the Roadside service and had help dispatched. The lady that assisted with getting me help was sweet and calming. The worker that came to fix it was quick and detailed everything he did. It was really nice and comforting that they were ready and able to take care of me. Also, the gentleman that assisted me at the uhaul pick up was very helpful. I did 24/7 mobile pickup and he still helped me when I needed it. 10s across the board for everyone involved.
Brittany GEverything was great. The employee was amazing. Very nice and helpful.
Lynnette DI had to travel on the George Bush Tollway for times sake and I was wondering how we can pay for the charges for those trips? The UHaul did not have a toll tag. Please advise so we can be accountable to pay for the charges we incurred. Thank you - Shelly Grandpre
michelle gGreat service and nice people!!
GARY SOutstanding service and helpful
john jKind staff
ARNOLD BThe check-in desk was so filled with fake Viagra displays it was difficult to see the attendant. We visited the day before to check reservations & details were all set. The day of, we showed up on time & were told our transaction would take 2 hours to process. A technical glitch they couldn't override. Other customers came & left w/ trucks. We were sent to another U-haul location 4 miles away. We lost 90 minutes total waiting & chasing this whole thing down. We were late for the load-in AND the unloading at our destination. Whole thing was ridiculous and exhausting.
MARILYN MSales person was so polite and very knowledgeable when I told him what I was trying to move and he showed me the truck I needed service was excellent and fast
ASHLEY OExcellent service great management always satisfied when I come to this location
rosemary rExcellent service à la clientèle
Eric CThey guy is so professional and nice.
LOTESSA PGreat assistance
Everett PBe available on Saturdays
RODNEY JThis is the 2nd time I've rented from this location and my favorite because of who runs this U-Haul. Very professional and organized, you'll be in and out of there with a clean well maintained vehicle in minutes. This man knows how to run a business. Even if you have to drive alittle further to get to the garland location this a great one to rent from.
MAX FVery professional from start to finish.
MARQUETTA BThe windshield was filthy with bug guts. Had to stop and clean it myself.
Brian JExcelente servicio
sergio pGreat customer service, very friendly and informative!!
Marquisha AVery friendly customer service. Easy check in/check out. Will recommend this location to all my friends and family.
Carla WGreat service always!
ANGELA MNothing it was a great experience from start to finish thank you so much
Starlet SBetter breaks for the trucks.
Dale WSimply the best of the best! I'm forever loyal!
row kI thank you for amazing service and laughter!
KATHERINE GUsed them for yrs. Always a pleasant experience.
pamela sGood costumer service very nice
marco GHow long does it take to get remaining balance due after dropping off to be credited back on card
JOHNNY TVery good truck and nice people on Garland TX and Groton.CT Thank you UHAUL
Hiram PJust dropped ok unit they were close
Mauricio RVery knowledgeable and professional
Dorthey DI just went to small office, it’s ok staff is helpful.
Angelito PThe roof looked like it was repaired poorly. And since it was raining it soaked a lot of my stuff, Thankfully it wasn't anything electric.
Matthew HGreat customer service everytime!!!
Raphiel MGreat service I only use this location, don't remember the Gentleman's name but he's a professional and his equipment is always in great shape.
Derek ANot a thing - the Owner is very professional, knows his business, very charming and always in a jovial and friendly mood. It is a pleasure to find some so conscientious.
LARRY KNo one was there
Enrique RThe agent was very good at leasing the truck. He was friendly, professional, and quick! We had a great experience! Would totally recommend this store!
forrest oNothing at this time
Vincent W...continues to impress....simply the best!
row kEverything was great!! The guy in the front was very respectful and informative. The place was very well kept, and the process from start to finish was easy. This location was a 10/10, and I would recommend this location to my friends and family for a cheap and easy way to move your things. Great job Broadway Auto Care and Diagnostic 4/13/24
Kirubel MSo happy with the service he was really nice and professional ☺️ thank you
RITA mGood service
Kalisa VGreat job all through the experience
anthony rMr. Ken was Amazing and made the entire process from start to finish seamless. He was nice and kind and the uhaul was great as well!! I would definitely recommend this location!!! Thank you Mr. Ken!!
Jasmine J