Customer Reviews for Brookings Furniture
(U-Haul Neighborhood Dealer)

716 évaluations

98158 W Benham Ln   Harbor, OR 97415

(541) 469-6221

Heures d'ouverture de l'établissement

  • Lun - ven : 10h am à 5h30 pm
  • Sam : 10h am à 4h30 pm
  • Dim : 11h am à 3h30 pm

Services dans cet établissement :

Pour nous contacter

(541) 469-6221

98158 W Benham Ln
Harbor, OR 97415

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - ven : 10h am à 5h30 pm
  • Sam : 10h am à 4h30 pm
  • Dim : 11h am à 3h30 pm
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

Merci

Tewodros T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Toni E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mona G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

sam H. 
Évaluation :
5

best da gon Uhaul this side of the Mississippi

BROOKINGS F. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

LINDA I. 
Évaluation :
5

Wonderful customer service. Very helpfully and friendly.

Michael F. 
Évaluation :
5

No improvement needed. Great service. Very fast and helpful.

Roger M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JOHN K. 
Évaluation :
4

Brookings furniture is a great Uhaul dealer. They were timely, and had clean equipment. They walked outside and showed me how to use bmy rental equipment. Great experience.

Paul S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Margaret M. 
Évaluation :
3

it was clean and convenient. I was supposed to leave the vehicles and put the keys in the box. but the guy told me in Harbor, ore he had no reservations for my vehicles but I would have to pay for an extra day?

RUSSELL C. 
Évaluation :
1

The price was outrageous. I would not recommend this location in Harbor, OR. I called the corporate office and they did not help adjust anything.

RICHARD I. 
Évaluation :
5

The gentleman who received out truck/trailer advised that we had to return the moving blankets (we assumed that we could keep them as they were paid for). He explained that the blankets were rented to us and needed to be returned. He allowed us extra time to bring them back the next day. He was trusting that we'd bring them back and was happy when we did. It was a fantastic experience and he is the main reason that we will work with UHaul again.

matthew S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOHN K. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

gene C. 
Évaluation :
5

Wonderful

CHARI H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Peter W. 
Évaluation :
4

The man that checked me in was so nice. He explained that I could just drop off the truck and didn't act annoyed at all when I asked that we do a walk through together. I appreciate his patient and accomodating manner. I wish I remembered his name. Hopefully it was on your paperwork.

Kristen M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Randy P. 
Évaluation :
5

Extremely helpful and efficient. I was in a hurry so that really helped! Merci.

Deborah J. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

William B. 
Évaluation :
5

Very nice to deal with! Thank you Brookings' uhaul!!

Joe T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Victor M. 
Évaluation :
2

They said we will email a receipt, why not give a receipt when we dropped it off. The truck was very clean and we offered to check it out and he said no He was kinda cocky

Keith B. 
Évaluation :
4

All went well

jimmy D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Victor M. 
Évaluation :
5

Keep up with maintenance of trucks, although not dreadful, some issues of concern that customers don't need to deal with when renting an unit. Overall a good outcome & pointed out broken parts within truck to store clerk.

Caron R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brian C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Wendy A. 
Évaluation :
5

Designer the little trailer was great I had no issues Tonnette no thank you

Tiny B. 
Évaluation :
5

Nothing it was perfect.

Benjamin D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Geoff E. 
Évaluation :
5

We had to call customer service to do the mobile pick up because it is nearly impossible to do it directly from the phone without help. I hope you will improve the mobile experience our customer service person was patient and excellent. The cab had dried dirt in it and the vehicle itself was dirty outside but none of that really mattered.

Andrew H. 
Évaluation :
5

Check the fluids shifted strangely, wash inside and out, price was wonderful and the convenience

James A. 
Évaluation :
5

The gentlemen that worked there were very nice and helpful I will rent one from there when I need to thank you very much

Chris T. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Suzanne G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

kirsti Y. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Justin H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cory M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

brenton W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mark P. 
Évaluation :
5

The man who helped me that day was excellent! knowledgable, kind, and fast! I will use this U HAUL location again! Thank you to the guy helped me! he was Stellar!

Tina K. 
Évaluation :
5

Great customer service and product!

Mark P. 
Évaluation :
1

I was charged an additional $111 over what I signed for. I am not happy about this and there is no reason for this charge

Rochelle A. 
Évaluation :
3

Having the rental item I need in the town I live in and not in the town an hour away for pickup and drop-off.

Timothy D. 
Évaluation :
1

The employee was awful! I called him 45 minutes before I dropped the trailer and asked him for a landmark to find the location and he said “It's at a stoplight! Are you kidding me??? When we got there your employer was on the trailer lot. So after locating the store front he tried to back it in and I asked the man what the charge would be? He stated I was 1 hour late so I would be charged for the entire extra day! He said U Haul was sticklers on the exact time! My pick up in Coos Bay was time stamped 2:44 and we were dropping it off at 2:56pm then I asked for your employees name and he REFUSED to give it to me even though I asked 3 separate times! I will never use Harbor Oregon to pick up or drop off because of more than poor customer service! Thank you Christee Stevens (707)954-5112

Christee S. 
Évaluation :
5

Staff was professional

Patrick C. 
Évaluation :
4

Agent busy when we arrived. Rented 2 furniture dollies and returned 45 minutes later. Great experience!

diane S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shirley M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Deborah D. 
Évaluation :
5

Staff was very friendly and helpful. He came out to vehicle as I drove up. Very efficient!!!

Charles S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Richard R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jerry H. 
Évaluation :
5

Staff was very friendly and helpful.

Charles S. 
Évaluation :
1

Our contract listed this location for our drop off. When we arrived we were told they had "too many" of this trailer size and we couldn't drop it off there; and if we did they would charge us an extra $500. I was directed to call uhaul for a different drop off location. I talked to Rachel at the Traffic Center who said she would give us a $150 dollar credit if we dropped off in Grants Pass, OR (which was an hour and a half drive) and that she would send me over the information on where to return it. I received a text of where to return it which was in Gold Beach Oregon. I drove to the new drop off location which was an hour drive and dropped off the trailer. When I talked to the Traffic Center again they said they now couldn't give the full credit of $150 because I returned to some where other than Grants Pass. When I tried to explain that they were the ones that sent me the info to return it to Gold Beach I was met with a rude attitude from the customer service person and was told that Gold Beach was only a 30 minute drive and so they would only give a $50 dollar credit. This was a total bait and switch. 1st the contract from Uhaul stated where the drop off location was. 2nd when I arrived to drop it off I was refused and turned away. 3rd Uhual then told me they would credit me $150 for having to take it to a different location. 4th Uhaul sent me (via text) the location to return it to. 5th I drove an addition hour one-way to return the trailer per their instructions. 6th After I did this they then wouldn't give me the $150 credit and were very rude and not helpful at all, giving me a take it or leave it for a $50 credit, as if I chose the return location.

Amber R. 
Évaluation :
5

I've been to many a uhaul... this one's the best hands down. They're pros at this. They always got me covered. 5 out of 5 stars

Maximum M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

GLEN S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Megan M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sherral V. 
Évaluation :
5

The staff at Harbor were so polite and courteous. Great experience.

Tom M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAVID SCOTT C. 
Évaluation :
5

First class service with a smile, friendly staff, easy in easy out. We were done before we knew it. Thank you brookings uhaul. A++

Maximum M. 
Évaluation :
3

Tell people they may need extra ID and verification so they don't waste their time when ari I get to pick up a truck after hours

Nicholas C. 
Évaluation :
5

Super easy process

Jamie P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Randy P. 
Évaluation :
5

This is the best uhaul I've ever been to in the nation. 100 % on customer service and knowledge of the equipment. 100 % on speed, efficiency, and accuracy. No if and or buts about it world class service.

Maximum M. 
Évaluation :
4

The cab of the truck was dirty with food remnants in cup holders and on the seats. Also there were things left in glove box from previous customer, a sock, personal papers, a cat toy behind passenger seat, two extra large black zip ties. The truck was low mileage, ran great and road smooth over some rough roads.

JEFFERY M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

nathalie A. 
Évaluation :
3

I did not return the truck, my son did. He had no complaints on the location or service.

Heather F. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Dick H. 
Évaluation :
5

The last time I checked a trailer in the proprietor was not there. The check-in seems to have gone OK using their drop box.

Wes B. 
Évaluation :
2

The chains were twisted which reduces integrity. The rubber rings that hold the hook on the trailer were ripped. I needed the storage set up at the destination location and was told that he has never done that and thought it should be done at the destination. We almost didn't have anywhere to unload our cargo trailer and it took over an hour and a half to set up a unit at the destination because of computer problems.

Tracey V. 
Évaluation :
2

Lower the mileage price! $1,19 per mile is way out of line!

dennis Y. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WILLIAM M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

june R. 
Évaluation :
1

I was charged a cleaning fee when I dropped it off in the same if not better condition. Also when i called and asked about after hour drop off they told me that was fine and didn't let me know about the extra charge which is a bit ridiculous I would have just waited till they opened and kept my $20.

Kyle E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

andrew P. 
Évaluation :
5

I'd give it a 10 out of 10 but 5 stars is all it'll let me do. I got the job done right thanks to that uhaul.

Maximum M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Levi S. 
Évaluation :
5

Put cruise control in trucks 😊

Ronald E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Amy B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Eric Z. 
Évaluation :
5

Put jack stands on trailers

Andrew P. 
Évaluation :
4

Since you ask for a cash deposit at time of pickup you should refund the deposit at time of drop-off, NOT issuing a paper check in 7-10 days. Thoroughly disappointed in the process!!!!

Baden W. 
Évaluation :
5

I want to know when I will get my 100 dollar deposit back? Besides that, great experience.

Jeffery S. 
Évaluation :
1

Chuck the agent overcharged me with almost $10 of fuel even though I had returned the truck with same gauge of gas as I took it from the beginning.

Mohammad A. 
Évaluation :
5

The 24/7 pick up I scheduled didn't go through and required me to pick up inside the location during business hours. That was the only issue and the employees at this location took care of me and got me on the road.

Amber C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

kirsti Y. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Eric N. 
Évaluation :
3

truck was filthy. had to clean the windshield, mirrors and bay. wiper wash was almost out. Truck has dings and dents around the truck and is an eye sore

Bill F. 
Évaluation :
4

Had to wait 24 minutes while the one person helped another customer - be better if two staff were available. The one staff weas very helpful, just a bit overworked.

Ken D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Karyn S. 
Évaluation :
4

TRUCK had ashes on floor from someone smoking in vehicle. Ran fine no problems great service other than not being cleaned.

manual C. 
Évaluation :
5

Le service à la clientèle était génial. Very affordable rates. I'll recommend u haul to my friends.

Bill V. 
Évaluation :
5

GUY WAS GREAT- KEPT IT EASY

Scott L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kendra O. 
Évaluation :
5

Excellent customer service !

Alison E. 
Évaluation :
5

Great experience!

Rick M. 
Évaluation :
2

Customer service needs improvement and so do your prices!

Amanda P. 
Non les évaluations ont été soumises pour cet établissement.

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