Have someone on location so the customer does not hvto wait 30 minutes to find somebody.
ED T
Customer Reviews for Brookings Plumbing and Heating
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher
Nothing thumbs up for everything
Joel FLocation was closed. No one available and did not answer the phone. Took 45 mins and multiple phone calls before I got a response. Person who showed up offered no apology on indicating that they had taken off for the weekend, no one told him there was a pick up. Wasted my and 4 of my employees time. Will be pursuing a refund. I will also let every single person that I know know that the business is extremely unprofessional.
Peter OThe Address was wrong in Brookings.
Richard WGreat service!
Justin BThis place was not open. I called the number and an employee called me back. He related the person who handles the UHaul stuff was out with a sick kid, Perfectly understandable given today's climate. I would have liked to know what to do with the trailer when I dropped it off and if the deal was finalized. Again, no employee was there, I dropped the trailer off the day before it was due back. I was concerned what would would have happened had it been stolen.
Michael LI didnt receive paperwork or anything all I got was a photo of my ID taken on a phone and a it will be taken care of online comment
REBEKAH MIt's a truck. Drives like a truck rides like a truck
Gilbert COnline experience was frustrating, as the U-Haul site would not save the info I input. I had to redo my inputs 3 times before I secured a reservation. Also, I was directed to the wrong pickup location via U-Haul email, which caused delays with my move.
David JWe had a scheduled pick up time of 8:00am and no one showed up at the business until 9:00am.
BRIAN BGreat staff and the truck was new and clean - only complaint was that the reserved equipment was not available.
Julio CLighting is really bad for late pick up.
Paul MEasy to drop off trailer after hours. Using the after hours app was not good as difficult to use.
JASON YI would use if necessary. The inside of cab was dirty and the equipment I rented was not in the truck.
SUZANNE RI had issues checking out my vehicle and returning my vehicle. It took me way too long. I wasn't directed to the right location. I will never again use U-haul unless there is a person that I can talk to directly. The Dropbox for the keys was not well marked.
Kyla DMake the trailer more water resistant, I had quite a bit of water inside when I opened it.
Tiffany PService was poor. Did busy from a desk fifteen ferry away. Nothing personal about the exchange. Wanted a direction to show us the rentals. Truck was duty. Gravel throughout the floor. Heavy dusty, dirt within the entire cab. Drinks spoiled in the cup holder. Not filled up with gas. Wrong mileage. Not impressed.
JULIANA RThe truck I reserved was very dirty upon picking it up, both in the cab and in the back. The ramp was slightly damaged. Also, I had ordered a furniture dolly, a utility dolly, and six furniture moving pads, but I did not received any of these items. I would not recommend renting a U-Haul from Brookings Plumbing & Heating.
Adam MThe moving blankets didn't get on the truck, but costumer service credit it back right away.
BOTANY TThe secretary for the plumbing place was very nice and very helpful-made it so we did not have to unload and re load a trailer for no extra cost so that was awesome BUT if you have no experience with U Haul other than the paperwork...you are on your own! Corporate people are of NO HELP and behaved as if their hands were tied where this gal just took care of business. BUT that was it-handed us keys then locked up the office and headed to lunch. Paperwork said gas tank full....NOPE 3/4 full. TAKE PICTURES and try to go to a regular U HAUL store if at all possible. If not possible make the contracted business people come out to the equipment with you to inspect. Corporate phone help is terrible, on hold each time for 10-15 minutes and they can not and will not guarantee the requested equipment. Their business model is horrible for a nation wide billion dollar company. Try Penske or Budget rental for piece of mind.
Jeffrey JLittle to no help, equipment was stuck frozen shut and jambed. Had no knowledge of the equipment, or safe use of it. Just seemed to not care overall.
micah hThe location didn't have a 15-foot truck that I asked for. Although Uhaul offered me a 26-foot truck with no extra cost, it would be great to have medium size trucks available at the location.
Pedro VMake sure that people who are using the 24/7 service know ahead of time that they will need to have alternate contacts at pick-up time who will be able to answer a phone call at the time of pick-up.
Mary Crude rather than helpful
Jessica GIt has snowed Mon and Tues. on Wed the car trailer had 3" of ice and snow packed on it. Took to car was and took 20 minutes to clear off.
William DLady was beyond rude and mad it seem like I was bothering her asking for questions. When I picked up the truck they told me to check upon return that the correct card was used the representative was rude and just told me to call 1800 uhaul as she didn't have that information. Again thats find but after waiting 10 minutes for her to finish her phone call was not appreciated.
Jared LNice. Took care of me immediately.
Jo HWhen I picked up the truck, it had a large trailer still attached from three days before. The trailer jack was broken and they had no one available to disconnect the trailer. I had to dig my car jack out and jack up the trailer to disconnect. I lost a patch of skin in the process. After I left I noticed the gas gage and the contract disagreed by at least 1/8 tank of gas. I added gas and the gage was the same as when I picked up the truck. You charged me $18+ for gas. Also, the vent fan didn't work in the truck.
patrick lThe location where we picked everything up was extremely helpful. Uhaul, however, was not. We did not have any of the things in the truck that we rented. When I called and asked Brookings Plumbing and Heating, they didn't have any of the things we rented to even give us. So Uhaul did not check with them before my reservation was set to make sure they had what I rented.
Alisha BGarbage from the last rental was still inside the trailer.
Trent SVery helpful and professional!
Rhoda SIt was nice and very easy process to rent one.
carrie sIt's been well over a week and I still have not received my money back. They took 100 off my card, and nothing has been refunded.staff was rude and acted as though she didnt have time for uhaul customers.
THOMAS MThis was a great experience.
stuart sI found the location a bit confusing at first, however once I was given a bit more explanation the staff was friendly, and happy to help out and make sure I had everything
Braeden PHad ease in drop-off. Provided mileage information. Email response. Thank you. H@W
Tugs ZMore physical signage
CHANCE LDidn’ have furniture raps.
Jayne JHeather was SO accommodating and everything we very clean and ready when we got there. Took just a few minutes and we were on our way!
Mary KThe truck was well worn had over 150000 miles on it, interior was worn and somewhat dirty. The lady was very helpful and firendly,great service
Douglas RTires were completely wipe out and truck cannot move in a dry snow. Money taking from my account was more than you charge with no explanation. Just have to accept it customer I was jam to move my things out.
Melvin Q