Customer Reviews for Brooklyn Crown
(U-Haul Neighborhood Dealer)

39 évaluations

101 W Patapsco Ave   Baltimore, MD 21225

(443) 602-8508

Heures d’ouverture

  • Mon-Sun: 9 am–5 pm

Services dans cet établissement :

Pour nous contacter

(443) 602-8508

101 W Patapsco Ave
Baltimore, MD 21225

Services dans cet établissement :

Heures d’ouverture

  • Mon-Sun: 9 am–5 pm
Aucune photo disponible
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
2

The gentleman who received the car from U Haul at that site was not friendly and did not tell me where I had to put the car..

MONICA C 
Évaluation :
5

Bien

Terry O 
Évaluation :
1

Move locations

TINA S 
Évaluation :
5

The vehicle needs a preventive mainteance checks conducted. I had issues starting the vehicle.

Forrest G 
Évaluation :
3

I like the fact that the pick up location was near and convenient, and also fast to pick up. The truck takes take start like if it's not starting, and make a rattle laud noise most of the time Anyway, I'm very disappointed the fact, I just checked my receipt, and found out I was charged $25 for cleaning fee.. no way. I returned it clean, I have a picture of it! Need that charge back to my card please

Faustino A 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Janela L 
Évaluation :
5

Speedy service, friendly, respectful and near by.

Katrena T 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Raymond T 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Kristel M 
Évaluation :
3

The truck only had 20 miles till empty when we picked it up

Michael P 
Évaluation :
5

Everything was good thank you.

James W 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Masuka S 
Évaluation :
1

Customer service was unacceptable cashier was dishonest about the price and tried to get me to give him 100$ in cash to rent the truck at first before I told him that sounded like false information also he to me to bring the truck back with the same amount that I left in which was a quarter tank of gas . I returned the truck with more then a quarter of gas I took pictures of the gas and mileage before and after the return photos and the cashier to me the truck wasn't at a quarter tank and as if my card will be charged extra but clearly the tank was beyond a quarter tank and I feel like the guy is a bad representation for your company… very disappointed with the service that was provided…

Duron R 
Évaluation :
5

A great customer service and clean truck

TESFIT W 
Évaluation :
5

Location is good and staff were helpful but the truck had engine issues.

Meredith C 
Évaluation :
5

Knowledgeable

Donald T 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Nakea B 
Évaluation :
4

Language or understanding of your policy barriers

tiwana p 
Évaluation :
5

Check your trucks the transmission was slipping in the truck that I had. Other than that no complaints.

Anna Y 
Évaluation :
3

I experienced a small issue with a tire but it was eventually fixed and taken care of. He company and especially the manager DAVE was phenomenal about making things right and taking care of my after the problem with the tire. I cannot stress enough how delightful, personable and caring Dave was with my problem, experience and overall satisfaction. He took care of everything and is a huge reason, along with the company fixing what was wrong, why I will not only come back to U-Haul again but also recommend them. Thanks for everything from start to finish!

Nicole N 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Danielle M 
Évaluation :
5

Excellent service à la clientèle. Equipment clean and ready to go. Online renting process makes it easy .

Tatiana T 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brandon T 
Évaluation :
3

Le client n'a pas laissé de commentaire.

ALYCIA F 
Évaluation :
3

Messi assigned me the wrong size truck, did not explain correctly what level to return the gas tank to, and failed to include the dolly in my transaction. After transaction, he asked me for $7 cash for the dolly, I abided.

Mark D 
Évaluation :
4

Make sure the truck is swept clean before getting it. And make sure i get my receipt on time. I have still not gotten it as yet.

Zibeon P 
Évaluation :
5

Le client n'a pas laissé de commentaire.

delbe C 
Évaluation :
3

Your system tried to charge me for gas when I replaced thw gas back to the level it belonged. As well as a extra day..took almost 40 minutes to resolve...So annoying

Wanyetta M 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sam K 
Évaluation :
5

Bien

Elhadiji G 
Évaluation :
1

This location was horrible! No need to reserve a spot! They will not have a truck available!!!!! No need to put gas in the vehicle bc there won't be any gas in there when you get the vehicle from the lot!!!! This truck was completely a waste of $57 and the $20s for gas I had to put in the van in order to drive off!!! Never again will I use this service! Mike was horrible!

Kiarra S 
Évaluation :
1

The truck wouldn’t start after I loaded it The center did not have the furniture dolly or the furniture pads as needed

Leah B 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Kimberly D 
Évaluation :
5

The guy was very nice

andrea a 
Évaluation :
3

This is not a good location for getting equipment. Roads in the area are in bad shape and not great for pulling an empty trailer. Also, it is a gas station with only one employee so he had to complete my rental while dealing with the customers.

Monica M 
Évaluation :
5

Le client n'a pas laissé de commentaire.

german T 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Kahdesha J 
Évaluation :
3

Got charged a late fee and wasn’t even 24 hrs yet

Crystal R 
Évaluation :
2

To be fair, I think this was their first uhaul transaction, and they were on the phone with a uhaul support person nearly the entire time, so I'm not sure which person was the bottleneck. However, it took almost an hour to get through the check in process and significantly delayed my moving timeframe. I'd specifically chosen an early pickup time to try and move while it was still cool outside, which was nixed because of the delay. I also requested insurance when I reserved the truck online. After I thought we'd finally finished the check in, the link I then received said I did NOT get any insurance. I then needed to go back in and clarify that I wanted whichever option I'd requested when I reserved. The attendant got the support person back in the phone to help make the update, they told me they just transitioned to a new system and he couldn't find the place on his screen to make the change. I said I was already running late and had to get going, and he told me he'd just add a note to my contract about the insurance. Didn't exactly boost my confidence that it was taken care of, but luckily I didn't have any incidents. The truck was clean and ran great, even had a little extra gas than was noted so that was a nice touch. Also convenient that this location is a gas station so you can fill up if needed.

Taylor F 
Non les évaluations ont été soumises pour cet établissement.

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