Le client n'a pas laissé de commentaire.Vicky F.
Customer Reviews for Brookville Rental
(U-Haul Neighborhood Dealer)
Pour nous contacter
Brookville, OH 45309
Services dans cet établissement :
- Mon–FriDe 7 h 30 am à 5 pm
- SamediDe 7 h 30 am à 12 pm
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Le client n'a pas laissé de commentaire.LARRY AND ELAINE L.
Le client n'a pas laissé de commentaire.Dianna O. | Expérience générale
Nothing everything was greatryan M.
Le client n'a pas laissé de commentaire.Joseph J.
The guys are sort of grumpy old guys and not very friendly but they did a great job. Maybe I should have taken in some donuts?MICHAEL W.
Le client n'a pas laissé de commentaire.David B.
Le client n'a pas laissé de commentaire.Richard B.
Le client n'a pas laissé de commentaire.Larry B.
It's a great place to rent from. However if you're a half hour late then they charge you for a full day. That's absolutely ridiculous. It should be prorated. Plus it should be known ahead of time that if you're a little late by a half hour that you have to pay for a full day.James K.
Drop off was very quick. Not sure there is much you can do to improve it.Keith F.
Can you put running boards on the pickups? It's hard for us short people to get in those trucks. The service was excellent!Jennifer B.
Le client n'a pas laissé de commentaire.Danielle H.
Le client n'a pas laissé de commentaire.mark C.
Le client n'a pas laissé de commentaire.Brett H.
I had to follow up twice to make sure the car hauler was at the Brookville location on timeWayne R.
Le client n'a pas laissé de commentaire.David B.
Le client n'a pas laissé de commentaire.Bev B.
Clean the inside of the truck with an armor all or sani wipe. The steering wheel, arm rests and cup holders were gross. I wiped them down with my personal stuff and the towel was black. The expectation is for the customer to bring the vehicle back perfect but that is not how the vehicle is loaned to you. Also, please don't assume that everyone has internet on their phone. I think it's ridiculous to charge someone $20 to check in a vehicle just because they can't do it from the text message sent to the phone. So, I had to make a trip back to the UHAUL dealer to check in my rental which was not necessary AT ALL.Tamra G.
When we had a problem we found out they were an independent dealer and that made trying to fix things even harder than if they were full uhaul only dealerBryan G.
Le client n'a pas laissé de commentaire.Erica P.
Le client n'a pas laissé de commentaire.karla W.
Le client n'a pas laissé de commentaire.Cal B.
Le client n'a pas laissé de commentaire.Brian B.
Le client n'a pas laissé de commentaire.Alisa D. | Expérience générale
Driver side tail light and side marker light were not functioning. Had to drive through the night with only passenger side tail light visible. Fortunately brake lights and turn signals were functioning okay.Cathy M.
Le client n'a pas laissé de commentaire.Shane S.
Brookville Rental is the best!Boyd G.
Very friendly and a great organization to work with. Made sure that the trailer was hooked up and ready to transport our motorcycle. Thank you!!scott D.
The truck was clean but the speedometer didn't work and it didn't shift as it should. It got the job done thoughBrandy H.
The equipment was not clean. The cab was absolutely filthy! My original pick up destination was at another location. Someone from U-Haul phoned me to switch my rental locations to the Brockville store even though I had reserved the truck five days in advance. This added 13,6 miles onto the cost of the truck rental ( in mileage.) I've asked for a manager to phone me to discuss to no avail. Never again.Jill C.
Le client n'a pas laissé de commentaire.Crystal L.
Le client n'a pas laissé de commentaire.Brian K.
We were in a bind after our vehicle broke down while we were moving. We had to rent a cargo van and offload our items into it before the towing service arrived! The Brookville rental location came through for us! They were efficient and helpful; we were able to get a van quickly. The rental and the return processes were quick and easy, and our rate was reasonable. Merci!Kathy B.
It was a good rental with no issues encountered.doug C.
Thank you so much for never letting your customers down! Hands down 1 000 on their gamejames B.
Le client n'a pas laissé de commentaire.Jason H.
The truck had issues staying running and it made some sounds from the transmissionCHARLES W.
Le client n'a pas laissé de commentaire.Cheryl D.
Le client n'a pas laissé de commentaire.Tammy S.
Le client n'a pas laissé de commentaire.Tony C.
Le client n'a pas laissé de commentaire.Timothy G.
This 1 in brookville is acceptionably amazing. They was very nice in person and on the phone. Over all perfect 5 star.Stormy W.
Amazing customer service! Enjoyed my visit.Asia J.
Very good experience will definitely be using them for rental again if neededron P.
Le client n'a pas laissé de commentaire.april W.
Le client n'a pas laissé de commentaire.Sara G.
Le client n'a pas laissé de commentaire.Mark S.
Le client n'a pas laissé de commentaire.JENNIFER B.
Le client n'a pas laissé de commentaire.Susan H.
Le client n'a pas laissé de commentaire.LARRY G.
Le client n'a pas laissé de commentaire.Jean P.
Le client n'a pas laissé de commentaire.JOHN P.
Le client n'a pas laissé de commentaire.Dennis M.
The truck we rented had battery issues. Would hardly hold a charge. Concerned the entire rental period that I was not going to get it restarted.BRETT H.
Le client n'a pas laissé de commentaire.MIKE T.
There was an additional $19,35 charge for "mileage", however, we turned the U-haul within 7 hours.... filled the gas tank up beyond what it was when we picked it up, and made sure it was clean.Caleb L.
We always get our rentals through Brookville Rental. Great service and clean equipment.K F.
No one know who was suppose to do what.William M.
Le client n'a pas laissé de commentaire.JOHN W.
The website pricing compared to the pricing in store was different. When I reserved online the pricing was around the . 60cent a mile range but when I was billed it was charged at . 99cents a mile. I also, told service tech I'd like to pay cash when I got back but, he was kinda snarky when he billed and charged me from outside. I prefer budget trucks they are more affordableLEO R.
excellent service always helpful equipment always in great conditionMICHAEL P.
Le client n'a pas laissé de commentaire.JEFFREY RICHARD D.
Le client n'a pas laissé de commentaire.BRIAN B.
Staff is always friendlyLawrence C. | Expérience générale
We have rented your trucks several times and have always had friendly staff and excellent customer service. We will always use Brookville rental Thank you again MarieK F.
Charged extra day for being slightly lateCraig T.
Le client n'a pas laissé de commentaire.Michael S.
Le client n'a pas laissé de commentaire.Rickie L.
Le client n'a pas laissé de commentaire.CONNIE W.
Keep up the great work! Thank you for your help, Mikey!KYLE V.
Have customer check turn signals and lights before hooking up to receive rental unitWayne R.
Always friendly at Brookville Rental.Lawrence C.
Very freindlysusan G.
Aside from the location having a slow to boot up computer the location itself was fine. I'm irate at U-Haul corporate because this was 45 minutes away from my location and became quite a burden on moving day to get the truck itself. I've used U-Haul for years, I'm never using them again because of this. Completely inexcusable!Adam L.
Le client n'a pas laissé de commentaire.Freda D.
Le client n'a pas laissé de commentaire.THOMAS P.
Le client n'a pas laissé de commentaire.Travis D.
Le client n'a pas laissé de commentaire.Zaina P.
Very quick to help you helped you back in even disconnected it from my truck nice peopleDAVID L.
Le client n'a pas laissé de commentaire.Ellen S.
Le client n'a pas laissé de commentaire.Lisa B.
Not a thing. Gentlemen are knowledgeable in their business.Jan S.
This facility was perfect of storing my camper. It was convenient and reasonably priced. I would recommend to anyoneDavid S. | Expérience générale
Le client n'a pas laissé de commentaire.Dorcye W.
The truck had a steering problem, very hard to control. Too much play in the steering column with no response. Also took a long time to shift gears, may have a transmission issue. Truck should be looked at and fixed. Otherwise the truck was fine but I would not rent this truck again if it weren't fixed. I just didn't feel safe driving it.cheryl D.
I have recommended this Rental Agency to others alreay...Great place to rent.Roger C.
Le client n'a pas laissé de commentaire.Dianna O.
Le client n'a pas laissé de commentaire.Pamela V.
Le client n'a pas laissé de commentaire.Craig D.
Le client n'a pas laissé de commentaire.Elizabeth W.
Thanks for your super-supportJesus V.
Le client n'a pas laissé de commentaire.angela O.
Guys were super friendly and quick to get me on my way, will definitely use againRobert M.
Le client n'a pas laissé de commentaire.Douglas A.
Le client n'a pas laissé de commentaire.BERTIS V.
The people at Brookeville Rental are the absolute best. They are quick and efficient and don't mess around and waste your time. The facility is clean and secure, and I have no concerns leaving my vehicle.Brian M.
No one working there was following the state safety mandates on mask wearing. I felt like I was in the twilight zone when I walked in. I was wearing a mask and felt very concerned for the customers and employees there.Brian P.
Le client n'a pas laissé de commentaire.Michael L.
Le client n'a pas laissé de commentaire.Susan P.
Le client n'a pas laissé de commentaire.Craig D.
The UHaul online rental and check out allowed me to rent the truck for 16 hours and stated to return by midnight. I tried returning it bit the location was locked and there was no place to leave the truck and no night drop box for keys. I had to drive it back home then back in the morning. As a result I was charged for the extra fuel and mileage. This was poor communications dn shady on the part of UHaul.Joshua D.
Le client n'a pas laissé de commentaire.Francie G.