Évaluations des clients Browns Tire Towing & Auto Inc

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de Browns Tire Towing & Auto Inc

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Roger S.
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Le client n'a pas laissé de commentaire.

SHANIQUA MONET J.
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Le client n'a pas laissé de commentaire.

VADA S.
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50 minutes late charged extra day 2 unused masks accidentlly left on dashboard. $35 more gas then what I left with charged $28 fuel fee way to treat a 15 year uhaul customer

DAVID LYNN R.
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Le client n'a pas laissé de commentaire.

BRIAN W.
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Nothing great overall experience

Marty H.
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Very friendly and helpful. ⭐️⭐️⭐️⭐️⭐️

ROBERT BERRY S.
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Le client n'a pas laissé de commentaire.

David M.
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Always a pleasure to deal with Brown's staff.

Melissa M.
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Le client n'a pas laissé de commentaire.

Winter H.
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Le client n'a pas laissé de commentaire.

JASONJAMES S.
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Le client n'a pas laissé de commentaire.

TERRY C.
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Cant think of a single thing. Owner was very helpful. Telling us about local traffic issues and advice to get where we were going. That was extremely helpful. Went over all the details regarding the rental. Those little truck/vans are wonderful and easy to drive , even in traffic.

Keleah Sue B.
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Ronnie Brown was extremely helpful and accommodating!

Michael K.
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Very convenient location... smooth and easy rental.

Jennifer B.
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Le client n'a pas laissé de commentaire.

James M.
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The associate that I spoke with did not identify himself. I suspect that the reason for that is that he was quoting exorbitant rates for the one day rental of a 10' truck. I promptly left and checked to see in my rear view mirror if there was a big "L" on my forehead. Perhaps he spotted a sucker driving up in a a Cadillac...who knows.

Jason S.
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Le client n'a pas laissé de commentaire.

Christopher C.
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N/a

Cory R.
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More customer assistant representatives

RICHARD C O.
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Le client n'a pas laissé de commentaire.

DEBRA H.
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Le client n'a pas laissé de commentaire.

John W.
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At final checkout the safemove and safetow plans I declined on the internet reservation had been added on. Check your receipt before you take the keys. To improve, how about you don't add stuff on to my reservation that i didn't ask for; it seems like someone pulling money out of my wallet and hoping i don't notice - in any other arena, that would be theft. 24 hours later i am still arguing the charge and am hoping my credit card company will solve the problem. Be super-cautious here.

Shantay H.
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Provide specific instruction for where to place he keys afterhours.

GEORGE ALLEN L.
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It took 5 minutes to hook up and 1 hour to complete the paper work and I pre Regeristered

SEAN ALAN E.
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I never received any contract paperwork (which I believe serves as vehicle registration for the driver) or a receipt even though I picked up and dropped off at this location in person during hours.

ernest P.
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Le client n'a pas laissé de commentaire.

Garrett C.
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Le client n'a pas laissé de commentaire.

Rosemarie J.
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Very Friendly and helpful

CHARLES P.
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Le client n'a pas laissé de commentaire.

Justin S.
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Le client n'a pas laissé de commentaire.

Samantha Z.
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Appreciated the barriers, distancing stickers, and service. I was frustrated to learn I had to buy a trailer lights adapter once the trailer was already attached, when I could have used a different vehicle that was there as well.

REBECCA Y.
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Le client n'a pas laissé de commentaire.

BENTLEYMARIE G.
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The people at the location were great. However, I confirmed a uhaul for chantilly, VA. This location was almost 2 hours away in West Virginia. I was not told of this location change until a day before pick up. Not acceptable to have it changed over an hour away AND nobody called to tel me.

sharleen S.
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Le client n'a pas laissé de commentaire.

Leann H.
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Great customer service! They was pleasant to speak to when i picked up the truck. The truck was ready and clean.

GREG D.
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Le client n'a pas laissé de commentaire.

Catherinen M.
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Le client n'a pas laissé de commentaire.

Leisa Maree F.
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One of the best and easiest check-in's I have done.

PATRICK P.
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Le client n'a pas laissé de commentaire.

JULIA H.
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Le client n'a pas laissé de commentaire.

Harold S.
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Nothing I can think of

BILLIE W.
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Le client n'a pas laissé de commentaire.

David M.
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Repeat customer. Highly recommend.

BRADLEY D.
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Upset because they are saying I was not in the right location but that is wrong and they charged me $40...if that is not refunded I will never do uhaul again

Leticia H.
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Le client n'a pas laissé de commentaire.

rebeckah J.
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The facility and service were excellent. The $19.95 advertised price is deceiving.

JAYSON C.
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Le client n'a pas laissé de commentaire.

Kenneth M.
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Le client n'a pas laissé de commentaire.

Robert H.
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Brown's Tire was very professional and followed social distancing standards. The vehicle was clean and ran well. Mr. Brown accommodated my request for an extra day for rental when we ran into some bad weather and delays. I highly recommend Brown's Tire for your U-Haul needs.

Kristen Y.
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Wrong information sent to me in text. Took over an hour to get the jeys to the truck. Truck then had no ramp or appliance dolly like we requested. When asking employee at location for the dolly was presented with an attitude and was not happy to help. We were late for our pickup and overall messed up our entire day. Not happy!

ALGEN L.
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Great truck.

Matthew G.
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Don't use the self check in - it took wayyyy longer than it would've taken to just use the very wonderful gentleman that was available to help with the self check in since it took over 10 minutes for the self check in to work

George S.
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Le client n'a pas laissé de commentaire.

John B.
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Le client n'a pas laissé de commentaire.

Russell G.
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This experience with uhaul was incredible. It was cost effective and we had lots of contact with the right people. They lady who delivered the pods from Redding was obliging and dealt with our issues quickly. The gentleman in West Virginia was pleasant and also dealt with problems in the most excellent manner. My family thanks you for getting our household items to us quickly too. We weren't expecting our deliver for another 6 days.

Melodie O.
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Le client n'a pas laissé de commentaire.

Anthony Ray L.
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Waiting on a response to being charged $60 for leaving a half a tank of gas when it only came with a little over a quarter of a tank which I identified prior to driving the truck and notified the Uhaul agent who said he would correct the error as they had a full tank listed. Note, video was taken before driving and after which shows this.

Brian Joseph D.
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Le client n'a pas laissé de commentaire.

Jennifer H.
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Even having done online checking and being the only customer in the building, I didn't get the truck until 45 minutes after my reservation time. The movers were waiting on me to arrive. Once I parked it and opened the back to load? There was a CAR LIFT left in there. I spent another 20 minutes attempting to secure the 300 pound piece of equipment to the wall so the movers could begin loading my belongings. This set me back even further, I was forced to pay an additional hour to the movers AND missed my internet installation at the new residence because we were an hour behind schedule. But hey, the fine folks at Browns offered a resolution, my bill went from $101 to $97. Is this real life? That's doing your best for your customer? Hard pass on Using Browns Ever for anything. My truck could break down in the or parking lot and I would call a tow.

dennis S.
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Incorrectly charged for 2 days, very poor demeanor towards us when arriving for pickup, during drop off was told I didn't need to sign anything and would check it in later, Never bother to get off his stool to help or anything. Please see reference # 2542275.

phillip S.
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Le client n'a pas laissé de commentaire.

STEPHEN K.
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Super friendly staff.

Robert K.
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Office staff went above and beyond to make sure I was satisfied. They were experiencing issues with the uhaul software but hung in with me till everything was worked out. Great people and a wonderful family owned small business.

RICKY A.
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The staff was very friendly and fast.

Dotty L.
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Have customers see video on how to pack n cover items, my things were damp n a lot of bugs, which surprised me, I also feel I was over charged when I picked up my things

Shannon R.
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Le client n'a pas laissé de commentaire.

Jessica H.
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Le client n'a pas laissé de commentaire.

David M.
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Le client n'a pas laissé de commentaire.

Gerald N.
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Le client n'a pas laissé de commentaire.

JOHN J.
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What else can I add? The trailer was ready, clean and tracked beautifully from WV to CO. No issues whatsoever. The way it should be.

Kenneth K.
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Le client n'a pas laissé de commentaire.

William S.
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I booked a 20 foot truck on a Tuesday for a Saturday pick up and it was confirmed. I then received a call on Friday saying that they didn't have a 20 foot available and could only provide me a 15 foot that was 17 miles away. I had to pay for those additional 34 miles instead of being provided a truck from one of the many locations that were 3 miles from my home. I returned the truck within 24 hours and the shop was closed on a Sunday however when I received the final bill they had charged me another $70.00. They listed the truck as being returned on Monday when the shop had opened up, which resulted in another safe move charge and daily rental rate and then they charged me a 10.60 cleaning fee however I had already swept the truck clean and they couldn't provide me any pictures to show that it was dirty. I ended up paying 200.00 for a uhaul to move a half mile from my old house to my new house. It cost me that same amount when I moved with a different.m rental company an hour and a half apart in distance in the past. This was the most stressful experience and I wouldn't recommend uhaul. You are better off using another company that doesn't cheat you out of money.

Joe S.
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We were instructed to leave the trailer in an empty parking lot with no lock (in a college town). Owner called a day later wondering where the blankets were - which were left in the back of the trailer. Poor service.

DAVID J.
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It was slightly pricey. The price per mile was higher than I ever seen it. It was not a bad experience but not very customer friendly.

Timothy John B.
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reserved trailer was not ready

Magdalen D.
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So much water damage and bug ridden. The mold is gross. This box was in the care of u-haul for 2 months. It took so much to get it moved and delivered. We were overcharged and spent hours on hold to resolve issues and finally get delivery. The local offices need more knowledge and training in order to solve issues. I hope to never have to use UHaul again. The moving company that finally delivered the goods were rude and pushy and were only focused on getting the job done, not done right. I will be filling a claim. I do believe UHaul needs better customer service training and uniformity across the company with its individual locations. Better screening on locations is also necessary.

Leisa F.
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Le client n'a pas laissé de commentaire.

ROY A.
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Le client n'a pas laissé de commentaire.

Timothy H.
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You switched locations on me, causing me to go out if my way. Not inviting or very friendly, not even a smile, I had to wait for 5 minutes, although no one else was there for Uhaul. I don't remember a thank you for your business. I felt like I was inconveniencing them?

Anna S.
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Service was excellent.

Angelica Kristin H.
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Still waiting on deposit return?

EUGENE B.
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Le client n'a pas laissé de commentaire.

David D.
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No one present even though posted hours included my arrival time. I would recommend due to location close to my needs. Using the app was very slow and time consuming.

WILLIAM P.
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Le client n'a pas laissé de commentaire.

Debbie H.
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Le client n'a pas laissé de commentaire.

Jerome K.
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Guy checking me out was not pleasant to work with. Seemed like he was real inconvenienced with me renting a trailer from him.

CHRIS W.
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Good people there.

Mitchell K.
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Le client n'a pas laissé de commentaire.

Robert P.
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Le client n'a pas laissé de commentaire.

Brent P.
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Le client n'a pas laissé de commentaire.

Steve J.
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Le client n'a pas laissé de commentaire.

Chris W.
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Le client n'a pas laissé de commentaire.

Laurie S.
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Le client n'a pas laissé de commentaire.

Peter C.
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Le client n'a pas laissé de commentaire.

JENNIFER B.
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Fantastic and great customer service!

Mariah A.
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I'm still waiting on my Ubox. After calling Uhaul EVERYDAY. I delivered my full ubox back to its location on 5/11. I was told as well as it being advertised online that I would get my box in 10 days and that I could change my reservation. None of those things have happened. Every day I called back to make sure my reservation was changed after the day before someone told me it was and it was not. My box sat in Shepherdstown for OVER A WEEK, before it was ever picked up for delivery to my new location. I've been living in a house since the 21st which I have none of my stuff. No clothes, no pots or pans, NOTHING! The only reason I'm even getting my box delivered on the 30th is because after calling EVERY SINGLE DAY, I finally spoke with someone in the Oklahoma regional office who made a bunch of calls for me. I've also opened an action file and still haven't heard back about why I'm paying over $1400 for my stuff to arrive 20 days after I've packed it!

Amy S.
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The pick up location was great! The man was more than helpful with pick up, payments and questions. However, Uhaul as a company was an extreme disappointment to put it nicely. I called to have the reservation changed to a 24/7 pick up at 5pm. The lady assured me she changed it. Come to find out at pick up at 10pm, she did not change it. It took 20 minutes to get it changed. Then, Jasmine at live verification denied my pick up bc "I was rushing." Its now nearing 11pm. Im on hold for 32 minutes only to find out I need to do the live verification all over again. That took another 20 minutes. I waited for over an hour to pick up my prepaid rental. The van itself DC 1004 H was a busted mess. I do not recommend Uhaul.

Marat A.
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The truck VIN 1FDXE4FS1CDB22455, license plate AE 57993 had faulty brakes and almost got us into accident twice. When the brake pedal was pressed, the truck would slow down and jerk but did come to a full stop. We drove at 35 mph at most and yet I would not be able to make it stop at a busy intersection as ut continued jerking and itching forward no matter how hard I would press. You advertise the rental rate at 29.99 but my bill for a 35 mile ride added to almost 110 dollars before I was given a 10 dollar "discount". Your rep was faulting me for no having refueled the truck while were lucky to make it in one piece and get rid of that clunky monster asap. Does the law allow you, folks, to rent trucks with faulty breaks? That was the first and last time I used u-haul un my life. I confess I hate you, simply hate you for your reckless disregard for your customers life and ripping them off with a dollar-a-mile rate, useless insurance and an extra "refuellung" fee of 22 dollars for a 35 mile ride. I am traveling internationally now but I will talk to a lawyer when I'm back in August. And I'll do my best to spread awareness of your business "practices". Marat Akopian, PhD Department of political science Shepherd University Shepherdstown WV

JOHN D.
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Don't charge a full days rental if brought back within the four hour time frame. After four hours of the due back time then charge a day rental

Justin M.
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There is no way to know what style of box you are getting so planning is difficult/inefficient. The closest pickup point was 45+ minutes away meaning I had to plan what could fit beforehand. There is a third party who delivers and charges you for delivering the box(es) which the website doesn't make clear until you are well into the process. The storage facility where my things arrived post loading and traveling placed the UBox backward on the trailer preventing the use of the ramp. (Otherwise it would have been at least another 2 hours for the moving provider to fix the issue.) Though my things arrived safely, the box was in disarray upon delivery. I feel that if I can avoid using Uhaul services in the future, I will. I cannot get a decent experience out of the company.

jeremy w. | Expérience générale |
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Terrible customer service specifically the older lady at the front.

Non reviews have been submitted for this location.

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