Staff was very nice
REGINA CORDONE
Customer Reviews for Brown's Tire Towing & Auto Inc
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher
Great experience. Everything was exactly how I wanted. Great service and equipment.
Mark KempThere is no posted signs or information when returning and no one is present as to where you should return the vehicle or in this case the trailer. Please see above comments.
BRUCE LATTANZIThe truck was picked with less than a half tank of gas but the person checking it out had it marked as a have tank. It took 10 gallons of gas to get it to a half tank. This was an unexpected cost that I had to incur beyond the rental agreement total. I rented a different 26' uhaul and the ride suspension was horrible. The previous truck suspension I rented was much better.
RANDY RUNKLESThis location needs no improvement,they are awesome.
STEVEN PINKLEYNothing -- great easy experience.
Billie GardeHave accessible WiFi for 24/7 pick up. Terrible WiFi or mobile access which is needed to check in and out. I could not complete my check in or check out on my phone. It timed out. Over an hour to try to get the van. The van was clean and well maintained except for the razor blade that was in the cupholder
KARA BROOKSI highly recommend Brown's Tire Towing in Shepherdstown, WV - if you need a UHaul vehicle - and also if you need service for your car. Great professional service and easy parking for your own car.
Wolfgang PordzikCheck engine light was on. Five year old battery killed by flashers, had to jump start.
CHARLES FORDBrown's Tire…is a great Rental Location. Highly professional. I can recommend it.
Wolfgang PordzikThe dropoff process using the app was even worse than the pickup! It took me 30 minutes just to advance through the questions for the dropoff process. I also had to go inside to the provider while helpful rather than receive confirmation through the app. Again, I will NEVER use Uhaul again due to a piss poor app and checkout/checkin process.
Karlo LlamadoClean the windshield
KATHLEEN SANDERSWas perfect!! Thank you
CLAUDIA ZUNINIGAHave someone actually show all the workings of the vehicle, how to open the back, how to let down the walkway, etc. I felt very abandoned.
CORNELIA SIMONexcellent service , Great people
JASON BUODREAUXQuick and efficient. Will be renting from here again. Staff were friendly and very helpful.
William MachenTrailer shakes while towing between certain speeds. Trailer has major rust that has been poorly repaired over the years. Several spots are rusted completely through the trailer. I rented this trailer a year ago and it was in poor condition. No changes have been made even though I brought up the same issues with the shop last year when renting. Due to no other trailers available, I was forced to use this trailer both times. Due to the company not having safe trailers, I will never again utilize this location for trailer renting.
Kirk RudeIt's convenient, but has no moving supplies. The truck and the furniture pads were fine, but I would like to have gotten some packing materials and they weren't available.
Garrett MoranNo Improvement necessary. Great service!
HENRY MORROWThe staff there was very helpful and knowledgeable.
Janet YounkinVery warm and receptive
Edmond granthamHe did not have a truck I needed available but he checked around n found the size truck I needed. I really appreciated that. Merci.
michael fordThanks again for your service!
Brandon TARNEREasy drop off!!
Bryan PangleExcellent experience /!Thanks
JIM CAINGreat business to deal with. Very friendly and helpful.
Gregory FinchThe website and app are terrible. Timed out for both the check in and return.
Brendan CurleyI have used this location in the past and they have always given me efficient prompt service.
Ron GarvinEasy pick up and delivery! 👍
Jane McdowellThis location provided the service that I expect from U-Haul. Friendly professional staff, wearing clothes. Location was clean, easy to access, and conveniently located. Drop-off was easy and timely. I highly recommend this location and the staff there.
Jennifer BarreStaff was extremely helpful.
Robert AndreyThis is the second time my u boxes were not delivered to my home as scheduled !!! I now have another company scheduled to pick up my u boxes for delivery and unload this coming Monday. Unfortunately they can only get 2 boxes at a time and it will take a lot more time and money for delivery and unloading of my u boxes since U-Haul could not do their job.
Tammy CarterThe packing blankets took up space I would have liked to use for what I was hauling. I had to change up how I packed the truck so I could work around the blankets
WILLIAM UngerTrailer was in poor structural condition, multiple structural areas were rusted completely through with recent paint attempting to make the trailer look in better condition. Trailer had moderate to severe vibration between 50-55 mph. Tires were mismatched and in different wear stages, resulting in poor performance and vibration. License plate was hanging on my a small screw and piece of the license plate, the other plate hole was ripped out prior to rental, had to secure with zip ties.
Kirk RudeThe owner was very helpful and accommodating
Dennis Woolwinejust wish it had a backup camera
ashley musselwhiteAlthough I recognize that the business is run well and the facility was very neat and clean, the tires on the trailer I rented needed to have air in all the tires. On one tire in particular, the air in the tire was half of the required amount and leaked nearly 10 lbs per day. I had to seek an air pump daily to keep up with the proper pressure which was an inconvenience to say the least.
Clifford KoenigQuick, convenient, good service.
Bruce StaskiewsEverything was great
Maura O'BrienHad problems getting a receipt and person did not give me all information that he should have given
DORIS PETERSONRonnie was great. The trailer was clean and in good shape. In fact, there were even a few moving blankets inside that came in handy. Any time I need anything through Uhaul, Brown's will be the only location i use. (Whenever possible)
Ron SmisekA perfect experience. Thank you!
Robert MahoneyTerrible customer service specifically the older lady at the front.
jeremy whiting | Expérience générale