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william B.
Customer Reviews for Broyles Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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I put the exact amount of gas in that I started with. I took pictures for the app, and set the same amount at the beginning and the end. Would not recommend U-haul to anyone as there is always a problem each time no matter what location you use. They also tried to charge me extra for being late because this location is a closed gate area and I did not have the code. I had to call U-Haul to get it.
Derek F.They don't need to improve you guy we're excellent towards me and my wife
james D.I did not need the 25th truck and so they could have went out of their way to call around to see if there was someone that had a smaller truck
cherri W.What I received was goods but no Dolly both times I rented a truck. First rental was supposed to have 2 blankets. It had a couple.
Velma P.The man on duty, Jeff, was extremely helpful and knowledgeable since we were new at renting a truck and trailer to move from one state to another and turning it all in meeting U-Haul's requirements. We highly appreciate his assistance and direction!
Phillip S.This whole experience was a nightmare EXCEPT for the interactions with the lady at the pick up station. They called and changed my pick up location to over an hour away. They gave me 80 extra miles, but would not give me a waiver for gas. All I wanted was a waiver for at least a quarter tank of gas since I had to drive so far to my place that we were moving from. Customer service on my phone was horrible. Long waits. Wrong transfers. Customer service not being able to help. Uncaring. Sarcastic. I spent $112 on gas because I had to drive a whole hour out of the way. A quarter of a tank waiver would be nice. Customer service CLAIMS that they gave me a discount for the extra miles of $13 I believe. THIS IS NOT TRUE!! Online the price was $125 or whatever it was that I paid. It was $120 something. So let this count was already there. Not because of my inconvenience. I turn in was even worse. I'm not sure if there is an extra section for that, but if there is you will hear about that too. I think I will try another company next time and will not, I repeat, WILL NOT, recommend U-Haul to anyone.
Lillian C.No one was there during office hours and when I called to see what to do to check the trailer in she said she would do it if we just left the trailer there. After 24 hrs i figured out how ti do it online myself because the trailer still hadn't been checked in by the business.
Danielle N.I was charged even more money when I was not supposed to be charged for a regular dolly to begin with, just a utility dolly.
Ashley M.Nothing to improve, great ,friendly customer service,clean truck ,good location.
Becky H.Super nice lady checked us out. Would use again.
Ashley H.Very stressful. I don't use my internet on cell phone. I'm 71 and not understand how I was suppose to do things. Internet would not down load uhaul. First they wanted us to drive to another town to get 20'. We found 26' in my town. We were helped by a man in OKC who did things over the phone. Too hard for older adults bad experience
Sharon P.Parking lot is hard to enter with vehicles parked in front of building.
Robert C.Have your gate open& an employee present so customer can get in. Tell where truck IS LOCATED & ACCESS TO LOCK BOX & KEY so it doesn't take 4hrs in 84° having to contact help in Tennessee and Ohio to obtain truck & CUT INTO rental time alowed
Austin G.Good services
IVAN F.Excellent service
NELSON M.They young lady who help me was really professional. Excellent service à la clientèle. Would highly recommend this location.
JERRY S.I hauled a king size adjustable Serta bed frame. A 5x8 trailer was a great option even though I own a pickup. The trailer was much closer to the ground and the frame taken down into two pieces each piece was heavy. I would rent a trailer again when I need one.
DAVID S.Made my move super easy. Ease is definitely appreciated during a move. Merci.
Jacob S.Rachel was absolutely wonderful and helped in every way possible.
Leroy W.I have dealt with U-Haul many times throughout the years. Broyles U-Haul location the best by any measure.
JAMES E.Easy and simple to do business with you
LARRY S.This location opened up for me so I could pick a truck up on off hours. Friendly service and helped with any questions. I would reccomend them if you need a truck or trailer.
LESLIE M.Was called the day before to pick up truck,saying they would not be there on day scheduled,, when returned agent not there,therefore could not get total chgs, Got a little snippy when I told agent I left key in truck
DELMER S.Great customer service .. Thank you
TAMMY B.Was told they would not charge my card until I brought the vehicle back. They charged my card which forced me to have an overdraft. Spoke with boss guy he said he would look into it and see if they could do anything. When I turn the truck in the lady at the U-Haul rental would not even tell me if the vehicle passed her inspection. Give me my receipt and told me to have a nice day.Would not recommend this location to anybody for anything.
STEVEN G.Friendly service. Super convenient. Will definitely use them again!
Michael G.Was clean and fast getting truck no hassel at all
Jeremy E.Great poeple excellent service. Thank You
DARREN C.I would definitely rent from this place again! They were so accommodating! The trailer was easy to get to and load! No waiting either when I went t pick it up!
tom M.Very good experience
LINDA S.Gate was closed when tried to drop off. the people are never at the office. and im curious as to why when I attempted to rent the exact same trailer 4 days later, the rent went up $30 for the exact same trip back to Ponca City?
Josh N.Attendant was out to lunch with no return time posted. It took three of us, my wife, me, and the attendant to get the trailer off the hitch. The attendant offered me use of a very small jack, but none of us knew how to use it.
DAVID S.Had issues with after hours pickup box. Had to stay on phone roughly 45 mins to get issue resolved
NIck H.Reserved a van a month prior to the date we needed it. Called a week later and confirmed it. Called the afternoon before and was told the truck would not be available. We were told to call back and they would see what they could do. We tried calling back several times and nobody would answer. We ended up having to cancel from that location and get a truck from another location. When we tried to return the truck, the gate was malfunctioning and would not open. We had to drive the truck back home. We called Uhaul and they said they would make a note to not charge so we wouldn't be charged the additional mileage. We were also sent a $15 off coupon and we were told it would be applied to our bill. The website says they open at 8. When I dropped the truck off the next morning, nobody was in the office. I called and spoke to the person and she said she wouldn't be in until 9. We we're headed out of town and couldn't wait. I explained the situation and was told it would be taken care of. When we received our bill, we were charged for the extra mileage, we were charged an additional day, and the coupon was not applied to our bill. We will find another company to use from now on because this has been the worst experience we have ever had.
Tony T.More information and prep at the pick up site on exactly where we can drop off and what to do when the fro off location is closed and gate locked up with no entry. Pick the drop off location when we reserve the U-Haul. I asked and the reply was that we had to do it online, which didn't work when we both tried several times from our phones. It was awful. We had to call the U-HAUL number 3 or 4 times and talk to 3 or 4 different people before someone finally helped us
DANNY H.highly recommend!
WAYNE F.Said there was after hours drop off. As long as you had a code to open gate. Lol. Luckily someone else returning came along. Self service truck rental? Nice
Joseph R.No one at the location.
Thomas G.floor board on drivers side covered with dirt and pebbles.
Barry J.I was not given the entrance code, but my location was changed at the last minute
Pete M.Nothing. I was given excellent customer service. Thanks for everything.
Johnna F.