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Heather J
Customer Reviews for Bubbas Stow N Go
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Mr. Bowling very helpful and congenial. He actually had the truck warmed up on a cold morning!
Brent CVery clean and accessible! Owner very nice.
Walter C | Expérience généraleS.O.
Jason MThe gentleman who helped us was super sweet but the online interaction was all messed up. Oh well. It all worked out well…since we caught him in his office.
Barbara GNothing at all. Already a Great Uhaul and always Great Management.
Keith SGreat Customer Service!
Terry MGreat customer service and equipment. Thank ya much!
Mark LRonnie bowling provides great customer service
COLLIN BGreat units and access! Any questions or issues were always VERY quickly resolved or responded to.
Ryan H | Expérience généraleCouldn't do enough to help . Always accommodating. Best uhaul store I have ever used .
VINCENT HVery nice and courteous
Patricia CFrom start to finish, the entire experience with this location was top-notch. The owner reached out to me personally to confirm drop-off of our rental equipment, and due to unforeseen or extenuating circumstances, he extended our rental out 2 extra days at no additional charge whatsoever. He even came to us to retrieve the rental because the parking and lot access was a bit tight, and we had moved into the subdivision right next door. We had a great conversation on the phone and in person, and we completed the transaction feeling like valued customers. THIS end of the rental was exemplary in the customer service department. Quite a noticeable difference from the pickup experience.
Stuart SWay too expensive. No help looking at the vehicle. Was nasty
robert aNo improvement necessary in my opinion
CHANE DRonnie B. was great and helped me out a lot. Made a friend in the process too. I can't say enough about how good my experience was.
Jim HOutstanding service, I’ll definitely use again!
keith gBubba's Stow and Go were extremely helpful! Mr Bowling was awesome to deal with. Highly recommend him to anyone!!
MICHAEL LMake sure the truck has fuel
Glenn SThe drop off location was just a small storage facility with an orange box. The best thing about this was that it was close to where we were.
Ken PRon is great to deal with. Goes above and beyond.
Andy DHe made our rental experience simple! Will definitely use his location again!
Darrel LBubba is an outstanding uhaul rep. He is efficient and competent. Had everything set up for me before I got there. Great guy.
Sean MI had requested to get a appliance dolly and there wasn't one. There was no blanket or straps in the U-Haul so I had to buy a dolly at Lowe's which cost me $170 because I couldn't get one. The truck was nice and clean but it would have been nice to have the dolly and straps and blanket in the truck for my thing
linda bThere was nobody at this location. They told us to pull up to the locked gate and drop off the key and paperwork and lock the truck. We did this and have not received email that everything was OK.
Bruno hI don't think Ron could have done anything better to help me with my needs. He went above and beyond to make sure we were safe and I had what I needed to move my daughter home from college in a matter of hours. He is absolutely Wonderful and so helpful and pleasant. I would like to say Uhaul is lucky to have him providing this service. Thank you. And Ron Bubba Bowling is an amazing person.
Stacy NWonderful man to work with. He will go out of his way to help you. I highly recommend Ron Bubba Bowling to anyone for their moving needs. I am a repeat customer and I will continue to use this service for the future.
Stacy NMy experience with Bubba was better than excellent. He handled the rental with 100 % satisfaction. Will highly recommend him to anyone needing a rental.
RICHARD EVery nice to deal with!
Jeffrey KLonnie at this location called me and said I could drop it at his location since it was closer, less than 5 minutes from where we moved to. Great service.
Stan AI made a reservation 3 weeks in advance expecting to have a truck waiting for me the day of my mover they changed my location for pickup the day before to 30 miles away in the opposite direction of my move, where do I start I arrived at the location for pick up no one ever showed up I call customer service they send me 15 miles out of my way to a different location well no one is there to help either call. Customer service again they have a truck but I can't get it there so they send me back another 15 miles to the first location wait , wait what ok here I go again . This guy shows up Uhaul never notified anyone I was coming for a truck the owner showed be the text where Uhaul had notified him of the rental at 10:15 that morning I was supposed to get my truck at 9: am I got the truck at 12pm they overcharged me 83 dollars no one refunded me that money . I take the truck finally well it broke down here we go call again so on top of not having my reservation giving me a truck late it breaks down call the guy again I live 30 miles from the location he meets me to give me a new truck I get the new truck. They let me rent a car hauler at no extra charge well I get to my house load the car to head on a 16 hr trip to Florida and the car hauler has the belts cut off to where I can't even tie my car down Wow this is the worst experience ever I will never use you again and I will make sure no one I know uses your services. All this with a 16 month old baby and a 8 yr old little girl . There are several pages a documentation on their system this is truly worthy of a movie. Talked to field manager Ron Cox in Middlesboro KY contract numbers 22206399 and 87922325 I missed a days work over this 220 plus all the time , money we was out for this move due to peoples incompetence. The stress this put on our family is incredible we only had 4 days to move and Uhaul screw it up costed me so much. And I have pictures to prove my case and plenty of electronic notes.
JAMES GGreat Service!
Tim PGreat place they had a drop off lot.
George AWhen I went to get my uhaul there was not one available, after being told where to go to get it! I was sent to four different places and finally one very kind local dealer called someone regional and got the reservation straightened out. It made the start of a stressful moving experience even more stressful!
Rick TNothing, drop off was easy and hassle free.
Jim KThe location for pickup was great, very nice guy and in and out. I think the process for scheduling and avalibilty should be revamped. I didn't know if I was going to have to drive an hour past where I was picking up my car until Sunday and I called on thursday I think.Having the equipment where I wanted it to be would have been awesome but drove 40min out of my way to get it. In a service business when it supply and demand there should be a way to have the equipment at one of the locations that they choose not the supplier. Your online system should add that feature to see who has what equipment and then schedule it them selves online. I use you guys for work and home and it seems to be the common theme with you guys. Hope that helps?
michael pI rented a 5' x9' motorcycle trailer. Pulled great. But the trailer didn't have marker lights for the sides. After dark was hard to see the trailer in the mirrors had to use brake lights a few times
trent nAwesome! Thank you
GINA MVery helpful...gave advice as to the size of our storage rental...so glad we listened!!
Gina MI can not say enough good things about this location. On a weekend where trucks were in very short supply, Mr. Bowling worked tirelessly for several hours to secure a truck, and met us at a different location with the keys to make sure we had it for our move. Very highly recommended!
Cheryl MThe experience was very painless. The truck was ready and what I ordered. It was clean. A headlight was out and replaced immediately. No time was lost.
Jay MExtremely accommodating and pleasant to work with. Will definitely use this location again.
KENDRA CBubba is very helpful and great to work with. goes out of his way to help you.
GREG TGreat people there.. very acomodating and helpful!
HERMAN AEverything was great
RANDALL Wvery expensive for a car trailer. of course you when you have to have one you pay what you have to.
brenda wWe have rented U-hauls before. This was the best ! Thx Clayton
CLAYTON EBubbas was excellent, treated me great very good communication, I would absolutely recommend this dealer to all of my friends.
MIKE BGreat to work with.
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