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Thomas H
Customer Reviews for Buddy Isles Tire & Automotive
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Level out the lot where the trailers are parked. When you pick up the tongue of the trailer it rolled forward and you have to catch it before you dent the back of your truck or I almost got my finger smashed. Not expecting the roll forward.
George VI did not receive confirmation for return . Was told it would be emailed. Still nothing. I returned to a day early and reiceved no fee refund.
barbara hQuick and efficient - thanks
Gary LEverything was just like it was supposed to be.
Monett SNothing. Friendly, helpful and professional staff at Buddy Isles. This the second time I’ve rented through Buddy Isles, and would use them again.
John HOutstanding
Kenneth ETrucks are parked in a muddy grassy area.
ERWINBRADFORD JThis place is not open on Sat or Sun, so I was told that I had to pick up the trailer by 2:30pm on Fri. They said there was no flexibility with the time. If I could not get there by 2:30 on Fri, I could not get the auto Hauler until Monday. They are in NC and I was driving from TX! I drove 18 hrs, so I could meet their Fri timeline … I'm 78 yrs old … none of that mattered enough to Buddy Isles Tire and Automotive. Then, I was told that I had 5 days to turn in the trailer and nothing would be charged on my card until I returned the trailer to the appropriate dealer … AND, if I turned it in sooner, I would not be charged for any full 24 hr day that the trailer was turned in earlier than the 5 days. Upon returning the trailer more than a full 24 hr period, I was told by the receiving dealer that there could not be any reduction of cost because you have 5 days to "use" the trailer before turning it in to another dealer … it is not a daily rental fee, just a destination fee with 5 days to complete the trip. That makes sense, so I have no idea why Buddy Isles Tire & Automotive told me that I would not be charged for the full 5 days since it was certainly NOT TRUE. Disappointing, to say the least!
Winnie MGreat service.
Woody TDrop-off was easy with easy parking for the truck. Customer service was friendly quic fast and efficient as well
Brian MStaff was helpful. Somehow our reservation had gotten canceled in the computer but she got it straightened out and we returned the truck with no problems.
Luin EThe original location was 178 Lizard Creek Road, but for some reason, that drop-off location was not available on the app and we kept getting error messages. Since the place is closed on weekends, we made multiple calls to UHaul customer service and they could not figure it out as well. Finally after two days of trying, when they re-opened, they said they don't take trailers anymore. That would have been good information prior to dropping it off. I had to reattach the trailer and drop it off at a locattion minutes away. That location's staff was very friendly and helpful - kudos to them. There should be a note in the system detailing limitations at the drop off location.
Woody TThey were very helpful and easy to work with.
JAY WGood experience
Terry HGreat experience, awesome staff
Keith MFriendly and helpful.
Michael HThe inside of the trailer had what looked like oil on the floor. They were kind to offer us moving blankets free of charge to put down in the floor so our things would stay clean.
Earl RThe lights cord was not on connected to the trailer. Had to get one from trailer next to it. The big bolt was not screwed in tight enough to keep trailer from coming loose from the truck hitch. Therefore, on the way back home, sure enough, the trailer separated from the hitch while traveling back home. It took two guys to do what they could to tighten the big round knob until arriving home to find something to tighten it with.
DAISY HOnly issue I had, was that the mileage on the truck had not been correctly updated when I picked it up, so it appeared that I drove more miles than I actually did. Fortunately Alyssa was great in working it out - we calculated the actual mileage I did drive, and she adjusted the cost to reflect the actual mileage we calculated.
Robert TThese folks are awesome to work with. They will process your needs quickly and have you on the way. Friendly and kind just begins to describe the young lady that has assisted me on a couple of occasions. Highly recommend them!!!!
Lloyd RPerfect experience!
William STwo suggestions Website is NOT user friendly. Need a jack on tongue of trailers. To heavy for some to lift up to put on hitch. May want to make it easier for agents to rent the products
Michael HExcellent customer service & truck was just what I needed at a reasonable price.
Susan TOnly comment is uhaul had the wrong address for this location. Had to call and find out where they were. Glad someone was there to pick up.
Robert PNo recommendations
Allen RThe team could not have been nicer, and the equipment was in great shape.
Timothy mWalked into store and the gentleman said the truck I was suppose to rent was "supposed" to be dropped off 2 days earlier and was not on site. He called the customer who said they would still need the truck until the following day. The site also didn't have the equipment I had ordered.
JULIAN MThe lady has a gross mouth!!! She don't know how to talk, she need to go back to school. She don't know how to treat costumer neither employees. She did not talk in a professional way.
EDITH BUhaul changed the pickup location one hour before scheduled pickup time. I was supposed to have received a call the night prior that never happened. You need to provide more than one hour notice of a pickup location change.
WATER BI had trouble disconnecting from the trailer because of the weight of the tongue and no jack on it. I had to ask someone to help me and it was still very hard to lift off of my hitch.
Dennis RKeep up the great work!
ROBERT CEvery small town neighborhood dealer has been a pleasure to work with... I wish I could say the same about the locations in the large cities... But I can't....Richmond, Va. to be exact.. I had to fly there to pick up a truck.... I had a reservation 20 days in advance.. The day before my flight, Richmond Traffic (the Uhaul dispatch) still had not contacted me to tell me which Richmond location to pick up my truck... Luckily for me, I had a friend who could pick me up and drive me to North Carolina where I had spoken to the excellent employees at Buddy Isles Uhaul Center and a truck was ready for me there when I needed it...
RICHARD FOffer assistance for hooking up to vehicle.
Craig GGreat service and service help… Wonderful Ladies at the front desk and great service… Everytime I go here they are truest top professionals , who really take care of their customers!!!
GREGG FI am completely satisfied and everything met expectations.
RALPH CGreat job, made it easy.
Doug SOnline checkin did not work. It would not recognize the location on the phone. However, I called the phone number on the contract when I checked it in and talked to Kat. She was very pleasant and documented my return.
James BGreat customer service !!! U-Haul mothership needs a better way to track/notify about ancillary items. I reserved a furniture dolly, this location did not have any, nor do they know I needed one. They WERE extremely apologetic and well...things happen LOL. Overall a great experience, Thank You
John NNot a Thing everyone was Great! The only reason I could not give you a Excellent on the Overall. Was because of the large mud area in the driveway it wouldn't be fair to someone else it came here expecting a real, not dirty I know it's no problem casual fix it I'm sure :-)
RICHARD RIt was my understanding that I could drop the trailer at any U-Haul dealer in the area nearest my destination. I made an attempt to drop off the trailer at Lake Gaston Mini Storage at 178 Lizard Creek Rd. The attendant present was not helpful. The manager was worse. They refused to accept the trailer, telling me that they were not a "drop-off" point and directed me on a 50 mile round-trip to Roanoke Rapids. Fortunately there was a friendly U-Haul dealer in Littleton just up the road willing to accept the trailer. If every representative of your company was like the owner/manager of the facility at Lake Gaston Mini Storage I would only use U-Haul as a last resort, if at all - fortunately you have representatives like the ones at Selzers and Buddy Isles that can turn a difficult situation into a positive one, which they did. I will not hesitate to use U-Haul again, but under no circumstances can I recommend your dealer at Lake Gaston Mini Storage.
William BMaria demonstrated a good customer service attitude.
Patricia GMaria was very helpful!
Dan MKeep up the good work
Cortez MImprove customer service, attended responding to other phone calls and not paying attention to the customer there serving
ralph hExcellent staff, knowledgeable and courteous. Have used this location numerous times.
Keith FU-haul did not communicate with this business. I asked for a hand truck and did not get one. Also - my U-haul got stuck and had to get towed out, and I was not able to move the second load due to this.
Amelia OOrder the rental from the rental agent.
Robert PEverything went easy and timely.
Robert P