Le client n'a pas laissé de commentaire.David S.
Customer Reviews for Budget Mini Storage #7
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
So we had two Incidence one incident was that a customer forgot the garage door opener inside the visor of the U-Haul and I had to meet up with them to give them the control back and also on my return time Monday morning they called and asked me if I can return the truck back early because they needed it for another customerMARTINE R.
Le client n'a pas laissé de commentaire.Kevin J.
Rented online and then picked up. Everything was absolutely seamless and would again rent from this location, and the drop off location as well.Luis A.
Le client n'a pas laissé de commentaire.Nicholas B.
Le client n'a pas laissé de commentaire.Chonetia D.
Le client n'a pas laissé de commentaire.Renee D.
Le client n'a pas laissé de commentaire.Angel N.
Offer discounts for short rentals. Offer coupons/deals. Offer hourly rentals.Varina E.
Friendly customer service people. easy drop-offBob D.
Le client n'a pas laissé de commentaire.Tomas K.
Le client n'a pas laissé de commentaire.Tira R.
The girls at this location are very professional n very kind.Ruben P.
Le client n'a pas laissé de commentaire.Felisha S.
U-haul lied to me. Tried to change my return location even though I said no to the change then updated it in the system so the estrella location wouldn't take me therefore forcing me to drive to I-17 and McDowell. Luckily the person at estrella location that helped me told me even though they had moved me in the system she could still take me. I also kept my original receipt for proof. Poor business practices, very shady.juan M.
Le client n'a pas laissé de commentaire.yesenia V.
Unprofessional, poor customer service.Randall E.
Le client n'a pas laissé de commentaire.SIMON D.
Le client n'a pas laissé de commentaire.Troy H.
Not make me drive out off way when had reservation at a nearer siteCynthia G.
Le client n'a pas laissé de commentaire.Richard M.
Excellent service à la clientèleTim H.
No one was there when they said they were supposed to be there. It was a really bad location to drop off atJustin P.
Le client n'a pas laissé de commentaire.bob M.
Great experience. Employee was super helpful, and the van was great!!Elliot H.
There needs to be better guidance for the mobile process. My reservation was scheduled to pick up from Storage Solutions in Avondale. Once we were there, we attempted to check in for our reservation through the website only to be notified that we are actually suppose to be picking up 10 mins away in a different location. Very frustrating. Also, clarification on the verification process for the renter/driver is also needed. A lot of confusion was happening because the directions for verification were unclear.Darrell Y.
I would not recommend UHAUL. I made a reservation for one location and then I was switched to another. The app did not work. I was told I would be able to access the keys without entering the office. I was on the phone with an agent trying to find me a one way truck for 1,5 hours. It is ridiculous that your agent had no power to reimburse anything. She offered an in the city truck that would cost me double in gas and mileage. This means I lost the original reservation. It is a Saturday and I understand the lack of availability. But I booked a week in advance. Finally the location cancelled the person that reserved my truck - which the reservation was lost as the agent searched for another truck. The orginial reservation should stay on hold until a sure replacement is found. Thankfully the lady at this location undestood what customer service means, unlike UHAUL, and gave me the truck I originally requested. Uhaul needs to fix you online processes and app!!!. It was a ridiculous experience!Pedro G.
Customer service was excellent at this location. Entire rental experience was better than I expected.Greg J.
Nothing. Christie and Jason were professional, kind and helpful. Merci.Rick L.
Le client n'a pas laissé de commentaire.Karen L.
Van windshield was filthy!eric S.
Le client n'a pas laissé de commentaire.Karen M.
Le client n'a pas laissé de commentaire.Sandra B.
I sincerely appreciate the efficiency of the manager, as well as her willingness to stay late!jackie M.
Le client n'a pas laissé de commentaire.Oscar B.
The staff are nice but the trucks are old and dirtyGrisselle V.
Le client n'a pas laissé de commentaire.Clayton S.
The drop off went smoothly, except for looking for a text message location. Budget storage was great.Charlie F.
Le client n'a pas laissé de commentaire.Richard S.
Great experience!Patrica H.
Le client n'a pas laissé de commentaire.WILLIAM S.
Le client n'a pas laissé de commentaire.William D.
Le client n'a pas laissé de commentaire.Michael G.
Le client n'a pas laissé de commentaire.Fred S.
Very helpful checking the truck in.Kevin G.
Le client n'a pas laissé de commentaire.AnnaLee E.
I had no problems with the location. I had issues with the mobile service uhaul offers. For whatever reason, they couldn't verify my driver's license thru the mobile option. Luckily for me a representative was available when I picked up the truck that was able to submit my information and allow me to process the rental. It took nearly 25mins trying to submit my dl to the mobile site and having an agent attempt to process it. The in-store rep was able to do it in 5minutes! Fix The Mobile Option!TaNesha E.
Everything was excellent, good customer service, I give it a 5 starsManuel S.
Le client n'a pas laissé de commentaire.Ann C.
Le client n'a pas laissé de commentaire.Maxwell C.
Le client n'a pas laissé de commentaire.Jacob G.
Good customer serviceJoAnn G.
Le client n'a pas laissé de commentaire.Deborah B.
Le client n'a pas laissé de commentaire.Stephen M.
Make sure the doors are unlocked during hours of operation. Waited 20 minutes by door that says U-Haul. Didn't realize there was a second entrance.Gregory B.
Le client n'a pas laissé de commentaire.Phillip A.
Great Location of facility is well-maintained and clean the welcome area has the air conditioning set at its very comfortable temperature the staff are very friendly and do everything to answer your questionsRobert J.
Not friendly people that work there. Rude!Crystal R.
Smiling face is always a plus. 😀😀😎Ruben P.
Le client n'a pas laissé de commentaire.Cheryl K.
Le client n'a pas laissé de commentaire.Jeff R.
The whole staff give them 100 percent 👍âœŒï¸🙏🏾Ruben P.
They canceled my 20 foot truck over the phone and made me take a 15 foot instead. I had to take it or drive more to get to another truck. A smaller truck means more miles because of more trips. This is a con they use to make themselfs more money. Also when booked on the app for my 20 foot truck it said grantee or $50 to me. Well guess what, no $50 and I got charged for more miles. What a joke. I'll never use this company again or recommend them to anyone. Rent at your own risk!Mark F.
Have the reserved truck or van on-site, if it's not back yet let the person know of the changes.JOSHUA M.
Office is nice and clean but the Van not so clean unfortunately but a newer model which helps but a very nice lady helped me at check in & then the gentleman welcomed me back at check out so overall thumbs upâ€¦Bob M.
Le client n'a pas laissé de commentaire.DAVID ARTHUR JR R.
Le client n'a pas laissé de commentaire.Zoila M.
Le client n'a pas laissé de commentaire.KEVIN P.
He was very helpful and friendlyChris E.
Le client n'a pas laissé de commentaire.Kevin B.
The employees are very nice and personable BUT their handling of equipment was not acceptable. I was first offered a truck with the check engine light on, which I was told was probably due to no windshield fluid in the reservoir. I refused that truck because they could not guarantee that the truck would make the trip. The windshield was so dirty, it could've been a safety issue. The next truck worked but the windshield and the driver side window was just as dirty. I was overcharged for the one day rental and I am still fighting those charges. I still recommend U-Haul but not this location. I Normally use the Bell Rd location in surprise but decided to use this location. Big mistake.Angela R.
Excellent service and help from U-Haul agent. Totally satisfied with my experience at this location..Gerald K.
Le client n'a pas laissé de commentaire.Leigh G.
Was told tank was full. It was not. I traveled a total of 16 miles round trip yet had to put over 3 gallons of gas to fill up. It should have been one gallon.Pabel O.
Excellent service à la clientèle. Easy on line reservation. Will definitely rent again.Randall S.
Le client n'a pas laissé de commentaire.Daniel D.
This location is very nice and the people are great! I do recommend this place , easy drop off and just down the street but the U haul experience from or starting place was not.Karoline W.
Vehicle was fairly new...but....completely filthy...was not cleaned prior to being rented. At least have the decency to clean the windshield and rear windows. There was no washer fluid left either!!!! Inside front seating area dirty too. Maintain your vehicles!Christina T.
The lady working at this location was amazing. Uhaul really SCREWED UP my original reservation at the UHAUL MOVING AND STORAGE LOCATION ON CAMELBACK RD IN PHOENIX. After that location decided to charge me for my 20' truck and auto transport to then tell me that they didn't have it available, after I confirmed the reservation 2 separate times, then they decided to send me on my way to the only location within a 3 hour radius to pick up the only available truck (which was only a 15') I'm still waiting for my refund on the first transaction that I have literally had to fight to get. After going through all the crap that Uhaul put my through that day, the lady working at the budget mini storage was so helpful, and very sincere. She understood what I had just gone though and was more then willing to do everything in her power to get me into a truck and on our way.Michelle N.
Le client n'a pas laissé de commentaire.Linda I.
Better communication between Citrus Rd and Estrella U-Haul...they do not share database infromationGERALD F.
Le client n'a pas laissé de commentaire.Katherine L.
Le client n'a pas laissé de commentaire.Troy H.
I placed a reservation on Tuesday 3/8 for a moving truck. I decided to use your U-Haul Truck Share 24/7 because I needed the truck by 8am.I arrived to the location the next morning and I tried to pick up the truck with the U-Haul Truck share 24/7, it gave me a message: "Thank you for using U-Haul. Your rental is scheduled for hand delivery, in order to start your Truck Share 24/7 reservation please wait until the location has opened at 3/9/2022 9:00 AM. What was the whole purpose to reserve ahead of time and use your Truck share 24/7 service and the truck is not ready? The staff at the location did not know about my reservation and even asked me if I was at the right location. I had 3 people waiting for me in Mesa and I was an hour and half late. Not happy.Manuel C.
Great customer service!Danny A.
Christie was pleasant took her time explained everything and very patientMaureen H.
i got a lemon of a truck. Had to come back after only driving 6 miles outheriberto M.
The employees were awesome and very helpfulolivia C.
Le client n'a pas laissé de commentaire.Antony G.
Le client n'a pas laissé de commentaire.Darryl R.
Le client n'a pas laissé de commentaire.RICHARD C.
The UHAUL was dirty on the outside but spotless on the inside. I only drove a short distance so it was fine. Merci.TERESA D.
nice personnel/fast servicePETER P.
Le client n'a pas laissé de commentaire.Patricia M.
great servicedan P.
All was good except for the vehicle it's self got a newer van it was in very rough shape, lots of rattles etc. we've had vans from you before the had higher mileage the were in much better shapeAlan E.
Just to make sure the trucks are being maintained and are running in good condition . All in all your staff is friendly and personal. Thanks again Mrs BarnesLaura B.
The key drop off box needs to be a little bigger it was hard to fit the key in the hole . U had to force it with out breaking the keyTomas A.
Le client n'a pas laissé de commentaire.Noe S.