Évaluations des clients Budget Mini Storage #7

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de Budget Mini Storage #7

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bruce A. le

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Le client n'a pas laissé de commentaire.

Maria H. le

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The representative Deana was so wonderful ! She helped me over the phone with scheduling my order and choosing which truck to rent. I would of rated this EXCELLENT! however the rep Janes who helped me in store was not so welcoming and cold. I rented a dolly and he went to get it , he ran over my foot. He never acknowledged it and I told my husband and we couldn't believe it. When he brought the truck around to us I advised him of what he did on my foot. He then apologized. Maybe he really didnt realize it , but if he didn't then he should slow down..

Alina R. le

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Make sure that the windshield wipers are well attached

Jace K. le

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Le client n'a pas laissé de commentaire.

Fredrick M. le

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The ladies that helped me at this location were wonderful. Friendly. Helpful.

Keith J. le

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Just one person was available to help the customers. So it was a long wait , requires alot of patience if your in a hurry.

Judith R. le

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me and my fiance we're looking for a U-Haul truck we contacted you're Estrella Parkway location the person working that day answered and said they were too busy and they would have to give us a call back they did say they had the truck we were looking for but they would call us back in 15 minutes we never received a call so we called back over and over again no one answered we decided drive to the location when we arrived they had no more trucks available wasted our day very unprofessional

David M. le

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I was issued a 10 foot U Haul truck on Saturday December 1st. I was almost to my house when I discovered the fuel gauge was on empty. I reported it online and planned to add fuel the following morning. When I tried to add fuel I discovered the fuel line had been cut completely through and the gas was spilling on to the ground. I called the U Haul road service number and I was told it would take an hour for a tech a arrive. I purchased materials and made temporary repairs myself so we could stay on track with our schedule. I was still charged the full amount for the rental despite the inconvenience

Bonnie C. le

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Review opening & closing rear door & walk ramp.

jerry A. le

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Great place but the price for mileage was a little high but good service ..

Kevin G. le

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Le client n'a pas laissé de commentaire.

Nestor B. le

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3.7 miles to the gallon? Is that really what these light duty vans get? Or are the gas gauges faulty? I used the van to move a washer and dryer for a total of thirty miles...and was charged for eight gallons of gasoline! How can this be? I would like response to that!

Ken M. le

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Le client n'a pas laissé de commentaire.

Kenneth P. le

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This address is a storage facility, not a u-haul representative. I was fortunate to be able to pick up the u-haul rental from this location. The equipment which belongs to u-haul was dirty, scratched, dented and had screeching brakes. I drove this truck from Goodyear, AZ to Fort Collins, CO and listened to it rattle and felt it shake all the was. It was tough to steer. MPG was closer to 5 Mpg than 10 Mpg and gas useage was almost double what was budgeted for based on the equipment specs. The tank was half full when I picked it up, I had to sweep out the back of the truck before loading it. My experience with the u-haul truck was not a pleasant one.

Jim B. le

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The staff is great - very helpful, very clear with directions and requirements, very friendly. I would use them or recommend them at any time!

Daniel H. le

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The woman we dealt with was very friendly & professional.

Randy D. le

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Le client n'a pas laissé de commentaire.

Joshua P. le

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This location was awesome for the most part but we had to return to a different location (off of citrus and the i10) as they don’t do “trailers” and that location was a nightmare waited for almost 30 mins because they insisted we had to take the trailer back to the location listed and “couldn’t find it in their system so on the gentleman had a attitude the whole time... I didn’t catch his name ... he “tried to call “ the Estrella location and said they were closed yet was only on the phone for a min or so ... after about twenty minutes of waiting for the manager he then walked out not saying what he was doing and then came back bout ten minutes later saying everything was good

Noelle S. le

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Lady that helped me she was great. This was nice easy experience. I will use this location again.

florence K. le

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The only issue I had was that the gas tank only had 1/4 of a tank. I am used to getting any rental vehicle with a full tank and returning it full. Not that big of a deal but I would have preferred getting the truck with a full tank. The ladies who helped me were excellent. They were friendly and helpful and made the entire experience pleasant.

Harry K. le

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Le client n'a pas laissé de commentaire.

Sandra R. le

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Le client n'a pas laissé de commentaire.

Drew M. le

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Le client n'a pas laissé de commentaire.

john D. le

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TRUCK WINDOWS WERE DIRTY. SIDE MIRRORS WERE DIRTY. RENTED A 10 FOOT TRUCK FOR 24 HOURS. RETURNED THE TRUCK IN LESS THAN SIX. WAS CHARGED FOR TWO DAYS.

Ralph G. le

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Le client n'a pas laissé de commentaire.

John L. le

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Keep on trucking good buddy .

William C. le

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Nothing all was good.

Kwabena O. le

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Great customers service and they treat you with respect

Kamesha M. le

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Le client n'a pas laissé de commentaire.

Charles E. le

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Keep doing your Best

Keba R. le

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Le client n'a pas laissé de commentaire.

Blake M. le

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Excellent service. We had to keep the truck longer than expected and they were flexible. Made the move less stressful.

Ken M. le

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Great people here

Jacob G. le

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Le client n'a pas laissé de commentaire.

Ernest L. le

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Upon return the attendant could not operate the computer or printer to provide us with a receipt. In the past we have used Penske with no problems. They respected us as a customer and met their responsibilities in terms of the reservations and the in and out process. We chose U-Haul for this trip because of the convenient location. Well, that did not work. It is highly unlikely we will use U-Haul again.

Donald K. le

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Everything went great.

Scott M. le

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The truck needs cruise controll

Tracy B. le

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Le client n'a pas laissé de commentaire.

Kenneth K. le

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Really nice employee clean and fast.Nothing I seen needed improvement

walter T. le

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Xxxxxxxxx

David A. le

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Le client n'a pas laissé de commentaire.

Denise M. le

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Thank you for being so understanding. I had delays in closing of escrow and Allison would check in to verify the date the vehicle would be returned.

Nathan W. le

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The phone app was a little cumbersome to use. When selecting a field to input text, the keyboard would more often than not cover up the words, making me type words or phone numbers completely blind. Also didn't know u-haul would call references right away, thus didnt warn anyone to answer their phone. Most people i know don't answer 1-800 toll phone calls, feels like a better system or a warning needs to be added. The physical location was flawless, thanks guys.

Jerry W. le

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Le client n'a pas laissé de commentaire.

Odilia R. le

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I will be contacting management. I am baffled you run your business the way you do, considering the name you carry. Thank you for charging over $110 dollars for a rental that began at $30. I am fully aware of SOME additional charges, but I do not appreciate being misinformed by members of your staff on 3 different issues. Glad to be receiving SOME of my money back, within a few days at least, even though I need my own money now. I regret going through business with you and will by far not recommend you to anyone.

George V. le

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The employees were super friendly I know were I'll go when I need a Uhaul in the future.

Scot S. le

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Le client n'a pas laissé de commentaire.

carin G. le

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Le client n'a pas laissé de commentaire.

AMY A. le

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Horrible customer service, they were both rude! Moving truck not clean, hand truck in properly wheeled (two different sized wheels, unstable, off balanced!) Would not recommend this dealer to anyone.

Kenneth P. le

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This was easy, all I had to do was make sure the tank was at the level I checked the truck out at and turn over the keys. No reservation, no hassle, no aggravation.

Ellka A. le

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Le client n'a pas laissé de commentaire.

Larry A. le

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I was ripped off and charged for items unfairly. I WILL NOT use Uhaul again and will encourage , at every opportunity, that, whomever I meet, they not rent from this disreputable organization, EVER!

Tim R. le

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Le client n'a pas laissé de commentaire.

Glendon C. le

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Better truck steering

Raymond W. le

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Le client n'a pas laissé de commentaire.

Nathan W. le

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Having Blankets/furniture pads in the truck taking up space that have to be bought to break the seal and use is shady. Thought uhaul was being nice but ended up disappointed.

Rachel M. le

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My problem was not with the facility but with u-haul in general. We had reserved at a different location. I got a call 2 days before changing my location saying that this facility would have what I needed. It didn't have the 2 furniture Dollys I requested. Instead we had to call around to 3 different locations and drive 40 minutes out of our way to get the furniture Dollys we had asked for.

Pamela D. le

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Le client n'a pas laissé de commentaire.

Deynon P. le

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Heather was great.

Daniel E. le

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Le client n'a pas laissé de commentaire.

Ronald N. le

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Location opens st 8:30, our reservation was for 9am. No one was there till 9:30. Local phone number went to voicemail. When someone got there, he was filling in and got us on our way. But put us behind schedule

Theresa G. le

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Staff was very friendly and professional.

Robert M. le

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Le client n'a pas laissé de commentaire.

Walt S. le

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Heather does a fantastic job at this facility

wiliam B. le

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Le client n'a pas laissé de commentaire.

Tom S. le

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I have rented from them twice and the experience was perfect!

John V. le

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Gas cap warning came on......

Jerry B. le

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Le client n'a pas laissé de commentaire.

Dan H. le

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Le client n'a pas laissé de commentaire.

Don S. le

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Used U haul twice and both times great experience

Leni B. le

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Le client n'a pas laissé de commentaire.

Taylor B. le

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Le client n'a pas laissé de commentaire.

Don S. le

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Le client n'a pas laissé de commentaire.

Mary F. le

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Scott is very friendly and do explanatory on every detail to answering my questions. He made it easy to rent a truck. Thank you Scott

Connie C. le

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Le client n'a pas laissé de commentaire.

kimberly S. le

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Le client n'a pas laissé de commentaire.

Dawn O. le

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I dropped off the key and she told me I was good. I had the revised contract with me and instead of checking that against the miles and gas, she looked in the not updated system and I was charged for gas. Still fighting with them to get my money bag.

NORBERT F. le

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Le client n'a pas laissé de commentaire.

DAVID H. le

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The truck needs a serious alignment or something. It wandered all over the road with much play in the steering wheel. It was, however, clean.

Marie H. le

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Le client n'a pas laissé de commentaire.

Ronald L. le

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Le client n'a pas laissé de commentaire.

Ed W. le

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Le client n'a pas laissé de commentaire.

Paul C. le

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Le client n'a pas laissé de commentaire.

Juanita W. le

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Le client n'a pas laissé de commentaire.

Dale W. le

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Truck had 106000 miles was getting towards the end if it’s life! Long drive

Marcus J. le

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Le client n'a pas laissé de commentaire.

jerron G. le

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Great customer service.

Benjamin L. le

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Le client n'a pas laissé de commentaire.

John M. le

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Nothing that I can think of.

KEVIN H. le

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Le client n'a pas laissé de commentaire.

Linda J. le

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All went well; very friendly & efficient service at this location. RE: U-Haul in general - I do wish the 'per mile' charge was not so high.

robert M. le

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Le client n'a pas laissé de commentaire.

Tammie Q. le

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Le client n'a pas laissé de commentaire.

Clayton S. le

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Le client n'a pas laissé de commentaire.

Ricky G. le

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Even thought the storage faciltity was closed on the Sunday, when we arrived, the manager (Heather) who also manages the u-haul drop off showed up to let us in and drop off the unit.

Jairo M. le

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Le client n'a pas laissé de commentaire.

Robert P. le

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Excellent service. Best U-Haul truck I have ever rented.

REBECCA M. le

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Great customer service. Love that I could pick up the truck before the facility opened. Thank you!

Dan R. le

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Le client n'a pas laissé de commentaire.

Gerardo A. le

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Le client n'a pas laissé de commentaire.