Customer Reviews for Budget Mini Storage N Fulton
(U-Haul Neighborhood Dealer)

903 évaluations

5800 N Fulton Dr   Prescott Valley, AZ 86314

(928) 772-8245

Heures

  • Mon–Sun
    De 10 h am à 5 h pm

Services dans cet établissement :

Pour nous contacter

(928) 772-8245

5800 N Fulton Dr
Prescott Valley, AZ 86314

Services dans cet établissement :

Heures

  • Mon–Sun
    De 10 h am à 5 h pm
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeffrey R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Samuel B. 
Évaluation :
3

This went well

kathy W. 
Évaluation :
1

I checked in online and went in to get the key like the website told me to but I was told that wasn't the process when I walked in and I had to wait for 30 minutes before someone even tried to help me. She couldn't print my contract or email it to me and then she finally gave up out of frustration and handed me the key. I asked where the truck was and she told me “somewhere out there”. I walked the line of trucks attempting to open each one just to return to the counter to let her know the key didn't work for any of them. I told her it looked like there was a truck across the street behind the locked gates. Turned out to be the one. She didn't have me verify mileage or gas. I returned the truck with more gas than I even used and now I am being told I will be charged for it. I have no way to prove that I overfilled it because they never had me verify it! They want to charge me over $100 extra than what I already paid because of their error. When I tried to straighten it out on the phone I was told if I didn't just pay it that I wouldn't be able to rent from uhaul again.

Christine B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Deborah S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

David C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nancy S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Jodi G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sue G. 
Évaluation :
2

Not sure. Their was a mandatory UHaul meeting scheduled for the time of my pickup. The meeting started late and lasted longer than scheduled and left me waiting 55 minutes for my pick up. This made my person who gave me a ride rather angry.

TARA M. 
Évaluation :
4

The key drop off was a little confusing but otherwise very cleaning and organized property

Sandra M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Darlene S. 
Évaluation :
2

I am being charged for damage to the truck, truck was not damaged when returned, also i purchased insurance at time of checkout but they still charged my personal account for damage that was not done. new person checking truck in hits wrong key and I end up paying $300

Douglas B. 
Évaluation :
5

Dave At budget Mini storage was super helpful, and was able to get me out of there quickly. . Thanks Dave

Tony R. 
Évaluation :
5

Dave was courteous and professional. i had some difficulty with ordering online/and he was very helpful.

john T. 
Évaluation :
4

Excellent service à la clientèle.

Mamie B. 
Évaluation :
5

The gentleman I worked with, Dave, was professional, knowledgeable, and customer service oriented.

John T. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Jesse C. 
Évaluation :
3

Lady was nice, truck non working

AMEILA S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Randall C. 
Évaluation :
5

Keep practicing

David R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jonathan S. 
Évaluation :
5

Excellent service à la clientèle

Charles G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Chance B. 
Évaluation :
2

With the U-haul location just 10 minutes away, this location is not helpful The location is hard to find and directions were unclear. The storage lease manager was not helpful at all. It just gave a bad impression. The loacafion says the are open by 9. But when I got there the lease manager said they wouldn't be there until 10 am. So I disconnected the trailer unit on my own The website check in was clear cut. So that was good. But after passing the location 3 times due to poor directions, I was somewhat annoyed. I was not prepared to disconnect the trailer. I was dressed up as I was headed to a party after. They should be there by 8 or nine.

Jeffrey M. 
Évaluation :
3

Tell employees not to smoke, while assisting customers. It's gross. Have a few necessities (plugs, etc) available. Lower your insurance price. Allow one-way rentals for open trailers.

tracy L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jon B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Eric G. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

PaulandStaci S. 
Évaluation :
5

I am still waiting for a receipt.It was promised but not sent.

Frank K. 
Évaluation :
4

The equipment was clean and the man who helped me was extremely polite and professional. When I got the trailer to my friends house her husband noticed that the tires were low on air. I was driving 1 200 miles and this could have caused a problem. He added air to the tires before I left. It would be nice if Uhaul checked this before sending a trailer on the road.

heather L. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

carla P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Renato P. 
Évaluation :
5

VERY HELPFUL EMPLOYEES, THANK YOU.

GREGORY M. 
Évaluation :
5

Great customer service , friendly,fast,and professional ...will recommend

Ernesto S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Karen R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brian B. 
Évaluation :
5

Maybe a little signage on the main cross street as the office is a little concealed when driving by and looking for it.

JAMES N. 
Évaluation :
5

s/o

James B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

anelizabeth M. 
Évaluation :
5

I Feel you guys did a Great job keep doing what your doing.

Huley M. 
Évaluation :
3

I called to add insurance to my reservation and was told by Cecelia that I was all set, but she neglected to tell me that my truck wasn't in Flagstaff , but would have to be picked up in Prescott Valley. My contract stated I would get a call before 6 pm on the 24th to verify the pick up site but I was never contacted. We spoke to Robert on Mon morning and he was apologetic and gave me a $500 discount, but we still had to drive 3 hr round trip to pick up the truck which put us 3 hr behind.. and I was not happy.

Eric G. 
Évaluation :
4

The pin that holds the ramp up had been tweeked/bent and was hard to dis-engage and engage. I did not notice this at time of pickup. It took a rubber mallet to dis-engage the keeper pin.

Michael P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BRITTANY K. 
Évaluation :
1

Tried to drop off the trailer and no one was there came back a few hours later and still no one, couldn't get any one to help me on the phone either get it dropped off correctly or change my drop off location

Cheyenne L. 
Évaluation :
4

The worker was very informative & cordial

Thomas F. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

DALE F. 
Évaluation :
5

Quick easy in and return. Helpful staff

Gregory D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ashleigh N. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Alex P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAEL H. 
Évaluation :
3

I sent to wrong location to pickup truck. Also had changed insurance and it wasn't on paperwork when I picked up the truck. People at place didn't seem to want to help. I was only one there.

James S. 
Évaluation :
5

Joey was an awesome help. give him a big raise

Pierre T. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Doug K. 
Évaluation :
2

I had confirmed 3 times that they would have a car hauler ready for me. When I arrived they did in fact have 4 units. But they were all "the wrong serial number" and not available for rental. I ended up going to another uhaul site and wasting several hours on a very tight schedule. The trailer I ended up with was fine and got the job done.

john M. 
Évaluation :
5

Nice personal touch!

Marilyn V. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Vince A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BARBARA L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

gary B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Edward P. 
Évaluation :
5

Awesome experience.

Douglas C. 
Évaluation :
5

Representative at the store was very friendly and professional

Amanda T. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

MICHAEL D. 
Évaluation :
5

The right brake light failed, otherwise, everything was great!

Christopher P. 
Évaluation :
3

Did not have the blankets I had ordered and had to take an hour go to another location.

Norman D. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

eugene A. 
Évaluation :
5

No improvements necessary. Everyone was great and very helpful!

karen C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jim W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dave C. 
Évaluation :
4

It all went good no problems at all.

Patrick G. 
Évaluation :
5

Maybe UHaul could purchase some diesel fuel trucks to save on fuel expense. 1100 mile cost $500 for fuel. Otherwise, uhaul staff were awesome! They were flexible with return date without added fees! Trucks clean and fairly comfy.

Carol D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jane D. 
Évaluation :
1

Changed my drop off location at the last moment sends a text that I missed the service really sucks

RONALD M. 
Évaluation :
5

Had trouble checking in on the U-Haul app. Wifi not very good in area.

Miguel R. 
Évaluation :
4

Merci.

William B. 
Évaluation :
5

Best service I've had

Kim J. 
Évaluation :
5

This location quickly set me up with a truck after complications at another site. The guy was knowledgeable and proficient. No Improvements necessary.

Damon B. 
Évaluation :
4

I specifically ask for a U haul that would fit a large refrigerator. The refrigerator would not fit. I called same day & asked if they could get me a bigger truck. The salesman said he could not switch trucks. I was forced to leave my expensive refrigerator behind. Poor customer service.

George R. 
Évaluation :
5

Agent was terrific .. very thorough and personable.

Jeff A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GERALD P. 
Évaluation :
5

Nothing.

Trish L. 
Évaluation :
5

Employee was thorough and pleasant.

Jeff M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

MICHAEL J. 
Évaluation :
1

Customer service poor. They person at the mini storage place had a poor attitude and pretty much didn't care. When I returned the truck the next afternoon, I couldn't check out with the online online option. She was at lunch and said she would take care of it after her lunch was over. That was at 3 PM. I called back at 445 because I still have not received any information including a receipt stating that everything was OK. I had to call back the next day to get the information from a different person. Come to find out I'm getting charged $15 for the fuel level not being where it was when I rented it. I returned it above the fuel level that it was at when I picked it up. I have receipts to show it as well. I called back to dispute the charge and the guy at the mini storage told me that I had to call the one 800 U-Haul number as it was u hauls program and they couldn't do anything about it. I've Called multiple times and the wait is over an hour each time. I'm not going to wait on my phone for over an hour!! Poor poor customer service all around!

WESLEY K. 
Évaluation :
1

Nobody was there when I dropped it off and there were no clear instructions on where to go to drop keys off.

Christen S. 
Évaluation :
4

Improve return communication system (attendant had trouble communicating return by phone system )

KELTON R. 
Évaluation :
3

Fix the light circuit for trailers. Don't expect the customer to do it

STEVEN V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Timothy B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Fred W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAEL ALAN E. 
Évaluation :
4

Lauren was helpful with my needs .

Roger D. 
Évaluation :
3

I arrived at 10 minutes to 3 p.m. and nobody was in the office there was a note that they would be back after 3:05. Business office States open 9 to 6 so we did have to wait. Other than that drop off was simple and fast the employee was pleasant.

KIM F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

HOWARD B. 
Évaluation :
1

The truck had scratches and dents all over the truck that were not documented and when I asked how to document them the lady looked at her watch made a big deal like I was wasting her time. Also found a beer bottle, dirty masks and trash behind the seats. They also charged me before I signed any paperwork so after it was corrected I had to call my bank for an hour before they could charge me the correct amount and i could get the truck. They were very rude at this location.

JEDIDIAH A. 
Évaluation :
5

Lauren is amazing, beyond helpful.

Charles S. 
Évaluation :
5

I was in a pinch on a rainy day. Got truck for 48 hours easy and everything worked perfect. Merci.

BRIAN E. 
Évaluation :
5

Great customer service af this location

TROY M. 
Évaluation :
4

Signage as to where equipment should be parked for self check in customers.

Mark H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David R. 
Non les évaluations ont été soumises pour cet établissement.

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