The online 24/7 check-in process was definitely not the easiest experience for me. I'm 34 and pretty good at things like that. I finally figured out the issue once we got me manually checked in, by the front desk.Christina G.
Customer Reviews for Budget Mini Storage Valley Road
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
We loved being able to pick up before hours with no hassle, the check in process was a lot and seemed extreme but I understand and respect the process.Annette C.
Le client n'a pas laissé de commentaire.Patrick D.
Le client n'a pas laissé de commentaire.Patricia J.
Le client n'a pas laissé de commentaire.Donald A.
All the people I dealt with were very professional and kind, going above and beyond to help me with my rental. The office was super clean and very inviting. Made me want to stay and drink some hot cocoa. Thank you!April B.
Staff at Budget were friendly but unable to assist with uhaul related issuesRyan B.
Le client n'a pas laissé de commentaire.Natasha D.
Back door would not come down....using road side assistance... they never got back to me...so had to do the best we could.Shay B.
Le client n'a pas laissé de commentaire.Denver K.
Le client n'a pas laissé de commentaire.Dianne B.
Le client n'a pas laissé de commentaire.Alexander R.
Le client n'a pas laissé de commentaire.jeannie S.
Le client n'a pas laissé de commentaire.Christopher T.
They were very helpful and communicated beyond my expectations!juli P.
Le client n'a pas laissé de commentaire.Robert C.
Le client n'a pas laissé de commentaire.LARRY H.
Le client n'a pas laissé de commentaire.Benjamin G.
Le client n'a pas laissé de commentaire.Richard C.
Great employees!Jude C.
Le client n'a pas laissé de commentaire.Tracey C.
Your 16 foot truck I rented should have a step side to get in it I am a 5'10 female with back problems and as I was pulling myself up in the truck I broke my back as was confirmed when I reached my destinationKathy B.
The person who handled the rental had no idea what he was doing he was a poor example of an employee there were many errors in my paperwork and I've been charged a lot more money than I should've been and I will decline these charges when they come through on my credit cardEric L.
Le client n'a pas laissé de commentaire.CHRISTOPHER S.
Very nice. Office clean and looks nice so helpfulCynthia B.
Le client n'a pas laissé de commentaire.scott K.
I asked them to check the windshield wipers before I took the truck. It was storming, and in Arizona this time of years that is flash floods and microbursts. The windshield wipers were horrible. I had to put one on myself before I left town.Cathe W.
Le client n'a pas laissé de commentaire.Sheri G.
Le client n'a pas laissé de commentaire.mona F.
Air conditioner was not working-first cold air for a few minutes and then hot airJean P.
Le client n'a pas laissé de commentaire.Donald P.
TRUCK WAS FILTHY AND WINDSHIELD WAS FULL OF DEAD BUGS YOU COULD BARLY SEE OUT OF THE WINDSHIELD WHEN I RECEIVED IT!!! IGNITION KEY WAS EXTREAMELY HARD TO REMOVE!!!John S.
There was no one at the office when I turned in my truck. The office said it was open but door was locked and no one was in sight. Left the keys and the contract in the drop box. Had to call the main uhaul number to find out what to do. It seems that the office is inadequately staffed.George H.
Le client n'a pas laissé de commentaire.joyce S.
Le client n'a pas laissé de commentaire.Russel H.
I was sent to a location that did not have a 20' truck. Sent to another location that did not know who i was and unable to find my reservation number. He had to call dispatch to find out that I had to go to a third location to get the truck. A person there said that my driver's license was not entered into the system and had trouble doing it manually. I told the person that I would be only a couple of hours and the truck would be back. That was 11:00 am The truck and I were back at 1:05 and there was a sign on the door that they would be at lunch until 2:10 PM which by the way the person that issued the truck never mentioned that they would be closed for lunch. Waited an hour to be told that I did not park the truck back where I got it, after they had told me to pull into the area where I parked the truck. Noncaring individuals that could give a damn if you got the truck or not. Incompetent at every levelRobert G.
Instead of asking me told take a picture of the gas gauge the woman in the office should come outside instead and see it for herself. I don't know why it feels like I'm working for Uhaul but it does... She wasn't busy either... I'm starting to see a pattern.DAVID D.
Windshield very dirty and washers inoperable. The steering was sloppy and seems to need repairs.Chris S.
Please clean the windows, bugs everywhere. Apparently the previous renter had a dog, hair in the cab and in the box.Timothy T.
I brought my rental early as asked. The office was closed. I was not told where to park or where to leave key. The office opened and I was taken care of. Still, odd parking to leave a large truck. Better to go elsewhere.jimmy W.
I filled the truck up 25 miles from drop off but it looked like it was less than 3/4 on the gauge.Edward D.
Service representative upon pick was friendly.Todd W.
I will not use Uhaul again! The place I rented from was awesome. The lady was helpful, kind, and friendlay. But Uhaul, in their greed, charged me 3days rental for 6 hours of actual use. Even after the truck was signed in as RETURNED on time. I am not going to fight the extracost (Not worth my time to tell you the truth) but I will definitely use other rental services from now on. I know one costomer means nothing to business (Especially in these times), but I have the choice to use businesses who actually need my business and value costomer service over making the most they possibly can. Uhaul got their money but lost multiple future rentals from me, my family, and as many people as I can convince. The way of the world these days! Sad!!!!Joe C.
The registrar at Budget was very professional and supportive. Even after I changed my mind on purchasing insurance coverage after completing original paperwork. Merci.Paul W.
Le client n'a pas laissé de commentaire.John R.
Great people and service.Dave C.
Le client n'a pas laissé de commentaire.David L.
Both Katherine and Tyler were excellent. Very helpful and met all our moving needs My wife and appreciated the excellent service.Larry M.
Truck wasn't available for pick-up through the app. It was behind a closed gate and the app was extremely slow.Francisco G.
Le client n'a pas laissé de commentaire.KIRK C.
Le client n'a pas laissé de commentaire.Joey W.
Nothing.DONALD BOUGHTON A.
Very professional and helpful.Clifton A.
Le client n'a pas laissé de commentaire.JEANNETTE F.
Service was excellent, truck was clean and maintained. Merci.CHRISTINE M.
Location is somewhat difficult to find and accessRex M.
Le client n'a pas laissé de commentaire.THOMAS T.
Le client n'a pas laissé de commentaire.Richard C.
Everything went very well!BARBARA S.
Le client n'a pas laissé de commentaire.DAVID Z.
Le client n'a pas laissé de commentaire.SARAH B.
Le client n'a pas laissé de commentaire.SCOTT G.
Le client n'a pas laissé de commentaire.Scott O.
Le client n'a pas laissé de commentaire.William T.
They opened early and took great care of us, thank youJOHN S.
Le client n'a pas laissé de commentaire.ROBERT W.
The Lady at the desk was very nice and friendly. Going back today to rent another truck from them. Wish their was a discount for renting twice in 1 week!!JENNIFER D.
Le client n'a pas laissé de commentaire.CARL M.
Le client n'a pas laissé de commentaire.KENNITH S.
Le client n'a pas laissé de commentaire.Gregory D.
Le client n'a pas laissé de commentaire.SHANE E.
Le client n'a pas laissé de commentaire.Wesley T.
Kathleen Is A AWESOME Customer Service Lady !!! Helpful and kind my pleasure almost two years at storage/ now they are U Hauling on there property pastorLorraine Prescottvalley ArizonaLorraine R.
They didnt have the truck for me when I went to pick it up after already reserving one, so i had to get smaller one at the same price as the big one and it was a damaged truck. Then upon returning the truck ON TIME they proceeded to charge me another $191, when the entire truck was paid for and returned on time. I am very dissapointed, will not be recommending and would appreciate a response and explination for why I was charged an additional $191 when it was unnecessary.NATASHA H.
Le client n'a pas laissé de commentaire.DENISE W.
Location itself is good in Prescott Valley. Experience picking it up wasn't great. Found out last minute that our truck wasn't going to be where we confirmed...no big deal. We understand that the people at the storage facility with the U-Haul equipment aren't U-Haul employees... the woman at the front desk at this location wasn't pleasant at all. Condescending/grouchy/unprofessional lady... haven't ever seen anybody throw a drivers license across a desk to give it back to someone, but she threw my husband's license back at him. It was clear that we were inconveniencing her by coming in where the reservation wasnt originally scheduled. I was trying to explain that we were picking up our auto trailer somewhere else but couldn't get my words out before she cut me off to tell me, "you're not picking that up here." Maybe she assumed I was going to ask her for one, I'm not sure. First time renting a U-Haul that the desk person didn't walk out to the truck with us. Mileage wasn't what she put on the paperwork. She also didn't put our correct mileage on the paperwork. We hope that she had an off day that day and that if she is really that bitter that she finds some sort of happiness in her life. Wouldn't recommend this location for any services. Would recommend U-Haul to stop sending customers to that facility.JERRY G.
Great staff. Seller ate from this location: Online to pickup at a different location could use better instructions. Nowhere on the Uhaul web site or my account page did it say I needed to wait until the hour of pickup, before I would receive the remote after hours code for the pick up and that I would not get the code until after payment ... but payment would not be processed until the hour of pickup!LINDA S.
Nothing, everything was great!Paul D.
Le client n'a pas laissé de commentaire.RENEE M.
Le client n'a pas laissé de commentaire.ELIZABETH M.
Le client n'a pas laissé de commentaire.DALE L.
Le client n'a pas laissé de commentaire.LISA W.
Le client n'a pas laissé de commentaire.Bruce V.
Le client n'a pas laissé de commentaire.DONALD T.
Very nice helpful and efficient.SHONYA M.
Le client n'a pas laissé de commentaire.KATINA W.
the pickup truck I rented was stolen and a dog was left in it for some timeRICKY J.
The truck had called AC it ran well did the job the only thing that would have helped a little is I was surprised I didn't have any of the packing blankets at all in the back a couple of those would have helped but the gentleman that helped us was friendly and overall everything was greatElliot B.
Le client n'a pas laissé de commentaire.James K.
The lady that helped us (so sorry I cannot remember her name) was so Awesome and friendly.David W.
Le client n'a pas laissé de commentaire.KENNETH S.
They gave me the wrong truck and I spent to hours straightening , the mgr had to come in on her day off to straighten out the messRHONDA K.
Have the user fill the gas tank upLeif C.
Fix your app🙄 shamefulSOLOMON E.
The vehicle was filthy and reeked of cigarette smoke. Your IT system was down and the vehicle was not ready to check out or drop off.Robert S.
Kathleen did a very nice job she's very helpful he ran into some problems but you did get it straightened out. On the other hand the truck does definitely need some service done to it.JOSEPH B.
Very busy location. Staff was overwhelmed and stressed with amount of customers while resolving issues for another customer. Selection of equipment is minimal at best.CHASE W.