Évaluations des clients Budget Store&Lock

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de Budget Store&Lock

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Andrew K. le

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Le client n'a pas laissé de commentaire.

John A. le

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U-Haul - Big rip off! Advertise $19.95 for a 10’ truck but never mention this fee, that fee, this fee. So a $19.95 rental ends up costing more than double that price. Never again.

Audrey C. le

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Le client n'a pas laissé de commentaire.

yazed o. le

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Le client n'a pas laissé de commentaire.

Yanira O. le

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Keep doing what you do. You guys make sure to provide all the information needed by the customer; Hours, rates and days open or closed. I've dealt with this location numerous times. They're down to earth and nice. And yes, I would rent from them again.

colleen w. le

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Le client n'a pas laissé de commentaire.

Juan R. le

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Sell the place to different buyers! Get rid of the owners! They don't remember their own schedule and will charge you for it! They will even try to charge you two days instead of the extra day that you asked, especially if you blatantly ask for 24 hours extra (which is what a day is to the normal person, who asks for the extra day) (they will sneak 6 hours as the day instead).

Sarah S. le

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There are two UHaul locations near me, and I unfortunately had to go to the further locations which is much less accessible. Also my truck was not clean, there were several items left in the truck, such as Tupperware and gloves.

Rafael V. le

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Everything Was perfect

miana p. le

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Associate went above and beyond to refund me for furniture pads, I didnt recieve/use, before I called to request.

jose d. le

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Le client n'a pas laissé de commentaire.

Andrew D. le

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Not having the office open until 9am seems like a problem. I used the online system to verify who I was and it was a huge hassle. Between pictures being too blurry for the serviceperson and my wife not answering the phone from an unknown number when they called her to verify my secondary contact, it took 45 minutes of me on the uhaul live chat site. It's a nice idea, just not a good execution of the technology.

James R. le

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Allow specific options for drop off.

MICHAEL S. le

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Le client n'a pas laissé de commentaire.

Alana D. le

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Le client n'a pas laissé de commentaire.

Nalin D. le

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Hi team U-Haul, I am writing to register a complaint about my recent U-Haul experience. I had booked a U-Haul 9 Feet Cargo Van for a one-way trip to Havertown from Bethlehem with a pickup location walkable from my apartment (at RJ's Mini Market, Bethlehem). When I visited RJ's mini market for pick-up at the pick-up time, I was told my U-Haul was actually booked at Whitehall U-Haul which was a 5 miles ride away from home. I was also told that they had booked a truck instead of a van which was contrary to my reservation confirmation. This caused a major inconvenience for me on the day of the move as I had to make last minute changes to my plans on top of an already unsupportive weather. There is a reservation guarantee from U-Haul. Wondering how would you honor it in this situation?

jon k. le

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This place is currently trying to double charge me, causing me to have to call my bank and dispute the charges.

David L. le

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Worse experience ever!!!! Won't use Uhaul again!!!! Not enough characters permitted to type all that went wrong!!! One being OVERCHARGED, Promised a refund & still waiting!!!! $89 to rent a van when booked on line, confirmation said $19.95!!!! Not happy. I advised all friends & family on social media NOT to use this company!!

ERAINA H. le

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Everything was good. Long as the customer know to make reservations all is well. Thank you

JEFFREY S. le

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Le client n'a pas laissé de commentaire.

alan p. le

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I would have given a higher rating for the overall experience but even after using my phone for earlier and faster check-in, the van that was scheduled for me had no key available and I spent just as much time waiting for all of the changes and new contracts to be made up that there was no time savings. The hole," keep all the keys in a combination lock box" doesn't work well if the last customer doesn't put the key where it belongs.

Jorge B. le

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Perfecto ,good *****

joann m. le

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I reserved a truck over the phone early in the week for Sat. Dec. 2. The truck had to be re-reserved for some reason and the woman taking the reservation was new or didn't know what she was doing. It was a terrible experience. An hour and a half later we were able to start our move. Really poor customer service.

Sarah F. le

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We ran into rush hour traffic on the way to take the uhaul back, and the place closes at five. I tried calling three times to a busy line, and when I finally got ahold of someone they said they would wait around for a few minutes after closing. We got there at 5:05 and he was gone. My mom, who was driving separately, got there a little before five and he had already left. He said if we didn’t make it there on time we would have to pay for another day. It just seemed to me like he wanted to get extra money out of us, so he left early so we would have to pay for the extra day.

Nancy S. le

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Thank you

tej k. le

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Le client n'a pas laissé de commentaire.

RICHARD N. le

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Le client n'a pas laissé de commentaire.

Vanessa S. le

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Le client n'a pas laissé de commentaire.